--- description: Discover the benefits and disadvantages of Zoho Assist. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/31955/remote-desktop/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.co.uk/software/181775/zoho-assist Page: 1 / 58\ Next: [Next page](https://www.capterra.co.uk/software/181775/zoho-assist?page=2) > Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. > > Verdict: Rated **4.7/5** by 1427 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Assist? Outsourced IT \& MSP Support, IT Support, Customer Help Desks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1427 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Annotations - Backup and Recovery - Chat/Messaging - Collaboration Tools - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - File Sharing - File Transfer - For MSPs - HD Audio/Video - Issue Management - Live Chat - Mobile Access - Mobile Screen Sharing - Multi-Channel Communication - Real Time Screen Sharing - Real-Time Chat - Real-Time Monitoring - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling - Screen Recording - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Support Ticket Management - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat - Video Conferencing ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Desktop Software](https://www.capterra.co.uk/directory/31955/remote-desktop/software) ## Related Categories - [Remote Support Software](https://www.capterra.co.uk/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.co.uk/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.co.uk/directory/31955/remote-desktop/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) - [MSP Software](https://www.capterra.co.uk/directory/30921/msp/software) ## Alternatives 1. [TeamViewer ONE](https://www.capterra.co.uk/software/122252/teamviewer) — 4.6/5 (11629 reviews) 2. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24124 reviews) 3. [AnyDesk](https://www.capterra.co.uk/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Supremo Remote Desktop](https://www.capterra.co.uk/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.capterra.co.uk/software/146892/isl-light) — 4.7/5 (779 reviews) ## Reviews ### "Easy to Use, Reliable Remote Support Tool" — 5.0/5 > **Will** | *26 May 2026* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. > > **Cons**: There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. > > Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. ----- ### "Great product overall" — 5.0/5 > **Paul** | *14 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features > > **Cons**: Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail > > Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. ----- ### "Great product for small to medium businesses." — 5.0/5 > **Caleb** | *11 April 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The system is very easy to use and implement. The product is also very competitively priced, especially compared to the competition. > > **Cons**: The licensing can be a little confusing, as the differences between Unattended Access and Remote Support were not 100% clear. > > Very good product and easy to implement/use. Rolled out to 100+ devices over a couple of days and was able to completely retire the old solution within a week. Support were also very helpful and easy to work with. ----- ### "Does what it says on the tin at an affordable price" — 5.0/5 > **Harry** | *10 June 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Once you're set up it's a very simple user interface to connect to any registered device. The connection quality is good and the experience smooth, and working with dual-monitor remote devices is better than I've encountered on other products. Nothing to install for the agent, and in \*most\* cases it's a simple installation on the remote device. > > **Cons**: Basic admin of devices is very clunky - they can't even be renamed on the main screen and you have to delve into the Deployment menu to make simple changes like that. Installation on MacOS and Android is complicated and the installer program provides little guidance. > > Overall happy with it and will be renewing our subscription. Vastly cheaper than TeamViewer and does everything we need it to. ----- ### "A strong contender" — 4.0/5 > **James** | *10 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Feature packed solution with friendly user interface with easy and transparent licencing model. > > **Cons**: Occasional issues with unattended support when using a mobile phone. Would also like to be able to upgrade number of additional unattended seats ourselves rather than having to email support as can be a delay in fulfilment. > > Overall very positive and a refreshing change from Teamviewer which we had used for a few years. ----- Page: 1 / 58\ Next: [Next page](https://www.capterra.co.uk/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data