--- description: Discover the benefits and disadvantages of Zoho Assist. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.co.uk/software/181775/zoho-assist Page: 1 / 57\ Next: [Next page](https://www.capterra.co.uk/software/181775/zoho-assist?page=2) > Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. > > Verdict: Rated **4.7/5** by 1387 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Assist? Outsourced IT \& MSP Support, IT Support, Customer Help Desks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1387 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Annotations - Backup and Recovery - Chat/Messaging - Collaboration Tools - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - File Sharing - File Transfer - For MSPs - HD Audio/Video - Issue Management - Live Chat - Mobile Access - Mobile Screen Sharing - Multi-Channel Communication - Real Time Screen Sharing - Real-Time Chat - Real-Time Monitoring - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling - Screen Recording - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Support Ticket Management - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat - Video Conferencing ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.capterra.co.uk/directory/30928/remote-support/software) ## Related Categories - [Remote Support Software](https://www.capterra.co.uk/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.co.uk/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.co.uk/directory/31955/remote-desktop/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) - [MSP Software](https://www.capterra.co.uk/directory/30921/msp/software) ## Alternatives 1. [TeamViewer ONE](https://www.capterra.co.uk/software/122252/teamviewer) — 4.6/5 (11623 reviews) 2. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24071 reviews) 3. [AnyDesk](https://www.capterra.co.uk/software/149595/anydesk) — 4.6/5 (1784 reviews) 4. [Supremo Remote Desktop](https://www.capterra.co.uk/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [Iperius Remote](https://www.capterra.co.uk/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Does what it says on the tin at an affordable price" — 5.0/5 > **Harry** | *10 June 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Once you're set up it's a very simple user interface to connect to any registered device. The connection quality is good and the experience smooth, and working with dual-monitor remote devices is better than I've encountered on other products. Nothing to install for the agent, and in \*most\* cases it's a simple installation on the remote device. > > **Cons**: Basic admin of devices is very clunky - they can't even be renamed on the main screen and you have to delve into the Deployment menu to make simple changes like that. Installation on MacOS and Android is complicated and the installer program provides little guidance. > > Overall happy with it and will be renewing our subscription. Vastly cheaper than TeamViewer and does everything we need it to. ----- ### "A strong contender" — 4.0/5 > **James** | *10 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Feature packed solution with friendly user interface with easy and transparent licencing model. > > **Cons**: Occasional issues with unattended support when using a mobile phone. Would also like to be able to upgrade number of additional unattended seats ourselves rather than having to email support as can be a delay in fulfilment. > > Overall very positive and a refreshing change from Teamviewer which we had used for a few years. ----- ### "Great product overall" — 5.0/5 > **Paul** | *14 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features > > **Cons**: Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail > > Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. ----- ### "Great product for small to medium businesses." — 5.0/5 > **Caleb** | *11 April 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The system is very easy to use and implement. The product is also very competitively priced, especially compared to the competition. > > **Cons**: The licensing can be a little confusing, as the differences between Unattended Access and Remote Support were not 100% clear. > > Very good product and easy to implement/use. Rolled out to 100+ devices over a couple of days and was able to completely retire the old solution within a week. Support were also very helpful and easy to work with. ----- ### "Amazing piece of software for the price" — 4.0/5 > **Tommy** | *22 September 2025* | Furniture | Recommendation rating: 9.0/10 > > **Pros**: Software is easy to deploy and use and has a good user interface that explains everything clear and concisely > > **Cons**: the name of the device does not update itself if changed on the host you then have to manually update this in a separate section > > Good sofar but with limited use sofar my knowledge and experience may change dependant on how i find it in future ----- Page: 1 / 57\ Next: [Next page](https://www.capterra.co.uk/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data