Bouncy Castle Network Reviews

The online communication

Comments: Absolutely amazing

Pros:

I absolutely love the online communication. [sensitive content hidden] and the team has been alot of help

Cons:

There are a few adjustments that I come across but honestly they always get situated so I can't say there's anything I don't like . Service I's great

HANDS DOWN —ABSOLUTE BEST CUSTOMERSERVICE with THE BEST SOFTWARE

Comments: Everything is absolutely wonderful. A+ Customer Service A+ Booking software A+ Pricing —— OVERALL GRADE = A+ If you have an issue or want another feature added they are very upfront and straight forward. Initially there was not a route planner. I was told by staff they were working on it and when it would be available. They completed the upgrade before their expected date and the it was well worth the wait. I love them all but [SENSITIVE CONTENT] is my all time favorite!!!!

Pros:

I love the MOST is the customer service! EVERYONE that I have talked to has been nice and helpful with a smile heard through the phone! I LOVE the software just as much! All in one pricing with all inclusive upgrades. Having this software makes my life easier everyday with booking, scheduling, and routing.

Cons:

Nothing! This sets the standard high for excellence in customer service and their product!

A good all round website

Comments: As a whole the website is OK. Although the websites all look very much the same across many companies. This doesn't give the chance to stand out and be individual. Maybe have an option to use personal pictures instead of stock photos?We also find that if you call for advice then 9 times out of 10 your asked to watch video links or create a ticket to get a ring back whenever it suits. This isn't really useful if it's something easy to sort with a quick conversion. Finally, we have found two staff members in particular that are extremely helpful and very knowledgeable. [sensitive content hidden] were a great help, pleasant, patient and full of knowledge with a great way to explain to others what was needed to achieve successful outcomes. (Thanks [sensitive content hidden])

Pros:

We have found that the online booking works great for our business. It's easy for customers to use and straight forward to understand.

Cons:

The relationship workings are very difficult to understand when linking products. We felt that most staff didn't seem to understand it themselves clearly either.

The Moonwalk Place, BCN Review

Comments: The number one issue that BCN has resolved is keeping up with available inventory. I don't have to flip thru a notebook to see if something is available. It also helps with marketing and delivery organization.... , just waiting on that pro app. !!

Pros:

The product is mostly easy to use . I like the wide variety of templates to choose from. Custom support is great. They will spend as much time as needed to help with your issues.

Cons:

After you select your event date and a category, it shows what's available. It would be nice if it showed the booked items as well just just faded out, or maybe "booked" across the front. This would allow customers to see what you have for future bookings or maybe they will select a different date to have that item. If I was a customer and only seen one or two items available, I may use someone else that had a larger selection next time. Showing the booked items also may leaves the customer with the thought of , ' next time I'll book sooner' or ' let me change the date for this items' , instead of going to another company. The other thing that would be great is, being able to select the quantity before getting to the checkout page. Example, chairs , select quantity and then click book or check availability. After selecting the option, reserve or check availability, if they exceeded the max available it could say you must select [number of available] or less.

Recently Switched Providers

Comments: I am extremely please with the onboarding process and the value you get from it. They take the time to listen to you and learn how to best serve you directly.

Pros:

The level of detail and functionality packed into a manageable price. The importance they put on training and onboarding with the in-system reminders and tips on how to better your SEO and user experience. The service and ability to easily communicate through the online chat for instant support or the in-app trouble ticketing system for more complex service calls especially during initial set-up. (I only call if absolutely necessary)

Cons:

I have not got there yet. I would say the initial choice of templates was the hardest part of the process. But you could pay to get it custom designed. I am small business and not there yet.

It's sleek & simple!

Pros:

It's easy to use. I often compare it to an iPhone. The websites are sleek and professional but the back end reservation system is simple and easy to use like an iPhone.

Cons:

More customization options without the need to constantly bother support.

Bouncy Castle Network is #1 for an inflatable business!

Comments: Bouncy Castle Network is very helpful and help us so much in getting our business off the ground. They are simply amazing and would highly recommend them to everyone!

Pros:

Help is always available and fast if needed. Great to work with. Very friendly and take their time with you.

Cons:

Nothing is missing I can see. They have it all!

Bouncy Castle Network Product Review

Pros:

[sensitive content hidden] ! She was soooo helpful! Great service and personality! Definitely recommend her any day of the week!

Cons:

Foam parties and inflatable bookings can't be booked together with this type of software.

Review

Pros:

Seems easy to use for me and the customer. Good pricing. Looking forward to seeing the results

Cons:

I have not concerns yet. It seems to be working fine

Great system!

Pros:

Easy to use and makes life a lot simpler for myself

Cons:

Initial set up, but once this is done is so easy to use!

A great low cost investment with huge upside in features that benefit the user.

Comments: BCN completed most of our circle of needs within one program. It brought our website into a backend interface for on-line ordering and payments which we didn't have before. A more easily maintained website structure, active support and insight to our assets that the customer searches on line that is captured. This helps us know what is hot and when, what items are more popular or needing to add to our inventory. For the first time we have the data points to show it instead of best guesses.

Pros:

When it's a full package it gets hard to define what you like the most because they simply all work hand-in-hand. That's the way software should work. But to name a few features; having complete control over most all of the features of the assets loaded. The dashboard and stats page with quick views to critical company information, orders, website visitation, hits on assets etc. Also, how easy it is to make changes to your assets and features that define the company personality. Then there simply is no denying the cost of the program to the user. At a small monthly price for lifetime, with built-in modifications that just keep coming is really a "no-brainer".

Cons:

Only a few cons to be honest but something I can deal with. I would have liked to have seen more "daily user" training that was scripted out. While BCN's customer service is second to none, for me anyway, I like to have a resource for things like, canceling an order, or what feeds the dashboard etc. Then having a little better reporting as we have to run separate reports - nothing allowing to customize certain criteria if you are used to seeing it with another program. Then lastly, website traffic visibility. While you can see how many people are on your website there isn't any tracking to it. That is another external program.

Exceptional Program & Management!

Comments: [SENSITIVE CONTENT HIDDEN] and his team have taken my business to the next level with designing my webpage and getting it off the ground. My website was almost non-existence within 24 hours it went live and was so everything I wanted my business to peruse. The webpage was bright, colorful, welcoming and user friendly. I am so glad I joined BCN. The backend platform is so easy to utilize. I recommend them to all my colleagues in the market.

Pros:

I love that BCN is supportive and attentive to details. Especially the needs and wants of their customers. The team at BCN is always welcoming to input and ideas. If issues arise they are always on stand by to get them resolved quickly without hesitation. Not to mention the quality of their services for the price. From the webpage designs to record timing on launching the websites. BCN blew me out of the water with their impeccable service.

Cons:

The time difference between the UK and US. Also wish they offered the marketing material options like they do in the UK for us in the US. Like T-shirt’s, business cards, etc.

My Profits Inflated, Just Like my Bouncy Houses

Comments: It was hard in the beginning to learn the system and hard to migrate my products and settings over from a previous provider. It is genuinely a case of 'you reap what you sow'. If you're willing to put the effort in you'll realise the potential. There's no magic button though. Now that I'm fully migrated and familiar with the software, my business has grown (even during a pandemic). Credit must be given to BCN Customer Support who are on hand to help you through the tricky bits and help you personalise your website and booking integration. For out of hours support there is a popular Facebook group populated by fellow hirers who can give peer to peer support.

Pros:

BCN is more than a website, it's a whole business management system. Your customer will see a slick and professional website with live reservation checking and online booking, but the [SENSITIVE CONTENT HIDDEN] sees a backend system which manages the whole booking process from ranking well on Google, through the booking process onto pre-delivery email and SMS notifications to your customers, online payment, picking sheets for drivers and onto the newer features like route planning and e-signature waiver signing. At its core is a software package developed by someone who traded in the leisure sector for years and understands the needs of fellow hirers.

Cons:

Learning any new software package can be daunting and BCN is no exception. It is a feature-rich package, with many settings to personalise, some of which won't be applicable to you. Give yourself time to learn the system. You'll get there.

The best bounce house software on the market

Comments: Very pleasent and cooperative, I am not the best customer because of my limited tech knowledge, so I probably ring them more than others and frustrate them, but they have always been helpful and pleasent and always point out features which are available but not using correctly to support my business better.

Pros:

The ease of use, its not a complicated unfriendly system and has a clear workflow. I am able to navigate and customise features myself. In the past other companies would charge for this work and would take days/weeks to implement.

Cons:

As more and more people use the software the website design templates they offer can make similar competitors sites using the same design templates look the same, I guess this is why the costs are so low. I have pointed this out and they are looking to add more and remove others so that it doesn't become a problem.

Event Rental Software

Comments: My overall experience has exceeded my expectations, I have 0 complaints. My business never skips a beat now that I’m using the Bouncy Castle Network Software.

Pros:

Being in the event rental business you have to be well organized, never overbook, and sure to never miss a delivery date. BCN gives me a piece of mind by keeping track of my inventory, booking my events online, and sending out emails for me. I’ve tried two other well known software companies and they both failed me . I’m very happy with my experience at BCN, and I highly recommend this product. Customer service is excellent, speedy, this is definitely a five star company.

Cons:

BCN is originally from the UK so when they started to service the United States I had to work with customer service after houses, however that has since a changed now that they have reps in the US. This was really not a big deal at all because any email request that I made was taken care of immediately by the time I opened for business the following day.

Amazing Software!

Comments: Easy bookings
Easy tracking of assets
Easy tracking of turnover

Pros:

By using Bouncy Castle Network, it has saved me so much time and effort managing my bookings! I am using the Quick Books software, which means that I can integrate this directly into my own website. It fits in seamlessly and makes it so easy for people to book 24/7 The backend of the software is fascinating... I am abke to accurately target the times where my users are most active which means that I can choose the best time to advertise my products. I can see how much I have earned off of each asset, as well as seeing which assets are most popular (this helps me to understand which products to purchase next) Customer service is excellent, and if I ever have any issues or questions, there is always someone available to discuss things through.

Cons:

Nothing. It all seems to work seamlessly

User Friendly

Comments: Great experience! Great communication! Great software!

Pros:

Software is extremely user friendly! Has almost everything we need to run our rental company.

Cons:

Doesn't have everything we would like to have, however... All the amazing pros out weigh this one con.

If you want to succeed in business..

Comments: 100% recommended Bouncy Castle Network. They are a world class leader in service and providing exactly what is needed to run your (shop front) website with a professional look feel and the usability is out of this world.
Can not more than - Go give it a try and your never, ever look back and regret it.

Pros:

The impact it has on our online presence is immense. We are up there at the top with the Seo and built in applications really help. The best online booking website for sure. Loaded with so many features to help your business carry on to reaching the next level.

Cons:

Only that I wish I knew about it many many years ago.

The best investment for a growing business

Comments: It's honestly the best thing I ever invested into my business, my Google ranking went up, bookings sky rocketed and we had the most success we'd had in 7 years! The advice and support from all the team is incredible, they really want to see you do well, things are explained so clearly giving you the chance to do things yourself.

Pros:

The amount of amazing features that makes your site stand out from others.

Cons:

It was the multi day package, but BCN have solved that!

Unbiased Review

Comments: Been with them since 2014 . My business has gone from strength to strength. Google is especially good

Pros:

The ease of the back end & the help the team give you only a call or email away

Cons:

None really it's easy to use lots of videos & tips

Awesome software and employees !

Comments: Best experience! [SENSITIVE CONTENT HIDDEN] has been amazing at helping me at anything I need . Goes even further to add suggestions. His logo designs are amazing and my t shirt producer was amazed with the perfect files to give my shirts the best picture . I received 20 bookings in the first month and it’s not even peak season! Also the templates and web design included is the game changer ! So glad I made the switch to BCN!

Pros:

I love the templates , how everything is so eye catching. Easy to use . I’m not banging my head trying to figure things out .

Cons:

Would love to add a tip section at checkout .

Best website provider ever

Comments: I have built up a good strong relationship with the team and find any new member to the team always as happy and easy to talk to as the long term ones.
A great team that I'm happy to trust with my various companies .

Pros:

I have used and continue to use bcn for over 7 years now I have had numerous websites, I have tried others and they do not compare . [SENSITIVE CONTENT HIDDEN] and the team are always available to help out no matter what day of the week . I have now just ordered my 5 th website with them .

Cons:

Not found anything I don't like ,there is always new software added that surprises me .not all of it is used but can see how it would benefit some people . Easy to use too.

Great product that has helped our business

Comments: Relieved the vast number of phone calls for clients ready to book. About an 80% reduction of calls when we used no website software at all.

Pros:

Straightforward and intuitive to allow client to book without questions, texts, calls to complete booking process.

Cons:

High learning curve without a dedicated administrator to oversee and control back office. European design takes some adjusting and getting used to.

Can’t go wrong with Bouncy Castle Network

Comments: Everyone is so nice and professional, also they are always on the Facebook group to help out with questions.

Pros:

The booking platform is great and the customers love how easy it is to use!

Cons:

Would love to see a tax program Integrated and Possibly payroll system.

[sensitive content hidden] was hugele helpful

Comments: Very positive, throughout my time!

Pros:

I have used BCN for over 6 years, and had to migrate my email account as many of my emails were ending up in the junk folders of customers, which was frustrating as a) they didn't think I was replying and b) I was losing out on custom. [sensitive content hidden] worked tirelessly to sort out the problems that the EXTERNAL HOSTING company ultimately made difficult. He managed to sort the issue after several phone calls and several hours of hard work on his part. I really appreciate the time he put into sorting this.

Cons:

Service, user interface/userability, reliabolity