Best software on the market for Learning Analytics

Reviewed on 14/01/2019
Jennifer B.
Director, Ciena Learning
Computer Networking, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have been able to use MTM to discuss the value of our learning services with our customer, partners and employees. It helps demystify the "what did they get out of it and how will they use it to be more productive" question.

Pros: Metrics that Matter (MTM) provides a robust platform to capture both post event and follow up learning experience feedback beyond the "smile sheet." Their smart sheets are well researched, provide actionable data, are scalable globally in multiple languages and provide relevant and actionable data. The out of box reports are well thought out and easy to use. And they are very invested in adoption and the standard support services and account team are excellent.

Cons: The standard reports can be a little challenging to customize, however this is improving with their next generation reporting that rolled out this year.

A well-designed and well-supported platform based on solid science

Reviewed on 18/12/2018
Paul B.
Director Sales Excellence
Medical Devices, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have streamlined training and improved its value to new hires by removing "low impact" modules and replacing them with what the team truly needed. We monitor learning scrap and NPS and this has helped us thin out our offerings to maximize the return on training $$.

Pros: We needed a common and consistent way to measure Sales Training Effectiveness over time. MTM solved the problem of multiple paper surveys (which ended up in drawers) and yielded data and insights supporting changes to our training within the first 8 months of data collection. It's become a valuable tool for all classroom training and is now considered a requirement for any training conducted.

Cons: In some cases, it's a little too powerful - the reporting options and complexity were overwhelming at first, but we have settled into regular, consistent reporting that works now for both the training delivery team and for reporting results and recommendations to management

MTM. Pros and Cons.

Reviewed on 02/07/2019
Nataliya L.
Admimistrator
Education Management, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: In brief, it's positive experience. Thanks for your cooperation.

Pros: Our company has 2 main pros:
1) Courses quality reports. It's highly important for us to understand how useful vendor trainings are for our customers and is there a point to cooperate with this or that instructor.
2) Digital certificates for course completion which are provided by some vendors is also useful MTM feature. Especially in terms of time economy.

Cons: Sometime customers refuse to follow a survey (Post Event) in MTM. It could be difficult to persuade them.

Great Application

Reviewed on 20/12/2018
Vinod R.
Operation Analyst
Computer Networking, 10,001+ Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall experience is been awesome.

Pros: It's user friendly. It has lot of different options for generating the reports.

Cons: It's little slow to update the details and also while loading the information.

MTM

Reviewed on 01/07/2019
Barry T.
Cloud Support Engineer
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Staff always ready to help, even when it is beyond their scope they still assist

Pros: Great software to get what you need for Microsoft MCT's !

Cons: Everything worked well and support helps when you get stuck

Metrics that Matter by Explorance_Review

Reviewed on 28/05/2019
Andrew P.
Global Instructor & Quality Assurance manager
Education Management, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Good once you understand the system

Pros: Ability to see reports quickly and easily

Cons: A little difficult to use on my own rep was a star

Perfect Client attention

Reviewed on 21/08/2019
Alejandro F.
Cisco Instructor
Telecommunications, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The good client attention. It was very quickly.

Cons: When you have to change your data email, you must speak with the support mandatorily. I had to do that, by this way.