--- description: Discover the benefits and disadvantages of Salesforce Commerce Cloud. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Commerce Cloud Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [B2B eCommerce Platform Software](/directory/31821/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/180822/salesforce-commerce-cloud) # Salesforce Commerce Cloud Canonical: https://www.capterra.co.uk/software/180822/salesforce-commerce-cloud Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/180822/salesforce-commerce-cloud?page=2) > Inventory management and eCommerce platform driving growth with AI-based commerce across storefronts, apps, and social. > > Verdict: Rated **4.6/5** by 97 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Commerce Cloud? Designed for retailers, ecommerce businesses, B2B companies, and digital marketers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 97 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Salesforce Commerce Cloud offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and 1 more ## Features - API - Alerts/Notifications - CRM - Catalog Management - Channel Management - Cost Tracking - Customer Management - Data Security - Delivery Management - Email Marketing - Forecasting - Inventory Control - Inventory Management - Inventory Optimisation - Inventory Tracking - Marketplace Integration - Mobile Access - Multi-Channel Marketing - Multi-Location - Order Fulfillment - Order Management - Order Tracking - Promotions Management - Purchase Order Management - Real-Time Data - Reorder Management - Reordering - Reporting/Analytics - Returns Management - Reviews Management - SEO Management - Shipping Management - Shopping Cart - Supplier Management - Third-Party Integrations - Warehouse Management - Website Management - eCommerce Management ## Integrations (100 total) - AddressTools - Adyen - Akeneo Product Cloud - Annex Cloud Loyalty Experience Platform - Antavo - AppOmni - Artifi - Aspire - Astonous Ship - Avalara - BILDIT - Bazaarvoice - Blackthorn Payments - Blue Canvas - BlueSnap ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [B2B eCommerce Platform Software](https://www.capterra.co.uk/directory/31821/b2b-ecommerce-platform/software) ## Related Categories - [B2B eCommerce Platform Software](https://www.capterra.co.uk/directory/31821/b2b-ecommerce-platform/software) - [eCommerce Software](https://www.capterra.co.uk/directory/3/ecommerce/software) - [Order Management Software](https://www.capterra.co.uk/directory/30225/order-management/software) - [Multi-Channel eCommerce Software](https://www.capterra.co.uk/directory/31281/multi-channel-ecommerce/software) - [Inventory Management Software](https://www.capterra.co.uk/directory/30006/inventory-management/software) ## Alternatives 1. [NetSuite](https://www.capterra.co.uk/software/135757/netsuite) — 4.2/5 (2003 reviews) 2. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1294 reviews) 3. [Shopify](https://www.capterra.co.uk/software/83891/shopify) — 4.5/5 (6668 reviews) 4. [WooCommerce](https://www.capterra.co.uk/software/187800/woocommerce) — 4.5/5 (1040 reviews) 5. [Wix](https://www.capterra.co.uk/software/169007/wix) — 4.4/5 (10606 reviews) ## Reviews ### "Positive review and a must use for organisations" — 4.0/5 > **Al** | *12 February 2025* | Commercial Real Estate | Recommendation rating: 9.0/10 > > **Pros**: All the things within salesforce is organised well. This organisation has helped with workload and the efficiency of doing the workload > > **Cons**: Very hard to learn because of the many tabs that can be open for salesforce. I currently use it to manage a building and with many tabs it is very hard to navigate what exactly we are looking for. > > Positive experience with Salesforce as once you have managed to navigate your way around to what you want. It is easy to do so. With many different ways to use it. Everyone at my workforce uses it differently and can still create a positive experience for the user ----- ### "Would recommend" — 5.0/5 > **Tiffany** | *21 February 2025* | Public Relations & Communications | Recommendation rating: 7.0/10 > > **Pros**: It is easy to use, secure, and accessible. > > **Cons**: I found it difficult to navigate at first. > > My experience has been positive overall. ----- ### "Great CRM Tool, but can be pricey" — 4.0/5 > **Jeff** | *7 February 2026* | Wholesale | Recommendation rating: 7.0/10 > > **Pros**: Powerful scalability, deep customization and easy Salesforce integration made it ideal for handling complex commerce needs at scale. > > **Cons**: High cost and implementation complexity requires expertise and time to fully configure and maintain effectively. > > An enterprise-grade platform with strong performance and flexibility, but best suited for teams with budget and technical resources. ----- ### "Salesforce takes some time to get used to, but I think it's a good way to keep things organized\!" — 4.0/5 > **Verified Reviewer** | *29 October 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well. > > **Cons**: There are a lot of buttons to do one thing - lots of clicking involved with everything\! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails. > > It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up\! ----- ### "Used it for work, decent platform" — 3.0/5 > **Adashia** | *2 February 2026* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: VALUE FOR MONEY - paid for by work CUSTOMER SUPPORT - never had to use SECURITY - good INVENTORY MANAGEMENT - good ORDER MANAGEMENT - good > > **Cons**: CUSTOMIZATION - limited, with much to be desired WEBSITE CREATION - not used on my end, controlled by company > > Used it for work, decent platform for what it is. Good for inventory and order management in the workplace. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/180822/salesforce-commerce-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/180822/salesforce-commerce-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data