--- description: Discover the benefits and disadvantages of ManageEngine ServiceDesk Plus. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus Page: 1 / 10\ Next: [Next page](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus?page=2) > ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. > > Verdict: Rated **4.4/5** by 229 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ManageEngine ServiceDesk Plus? ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 229 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$16.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - Catalog Management - Change Management - Check-in/Check-out - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Cost Tracking - Customer Support - Dashboard - Full Text Search - IT Asset Management - Incident Management - Incident Reporting - Inventory Management - Issue Auditing - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Real-Time Monitoring - Release Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Supplier Management - Support Ticket Management - Surveys & Feedback - Task Management - Text Editing - Third-Party Integrations - Ticket Management - User Management ... and 13 more features ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.capterra.co.uk/directory/31332/incident-management/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (689 reviews) 3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (512 reviews) ## Reviews ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 March 2026* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Cons**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "ManageEngine ServiceDesk Plus Cloud - Best ITSM Platform for the price" — 5.0/5 > **Marius** | *27 January 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: ServiceDesk Plus Cloud has all the features an IT team would ever need from Change/Release Management, Project Management and a complete service catalogue options, while including Asset Management is a fantastic package at an incredibly attractive price. > > **Cons**: Would like to see a broader range of integrations with other Manage Engine products, especially Remote Access Plus, similarly to Zoho Assist. Currently solutions require you to press the "more..." button in order to see the entire article. Furthermore, there is no built-in Dell Warranty scanning integration, but only a workaround > > ME SDPO is probably the best ITSM product I have used in my IT experience so far. It has all the features required, as a single IT professional, but also offer you plenty of expandability, when the team will grow, to easily integrate additional staff into already setup processes. ----- ### "Excellent value for money and full of features ticket system" — 5.0/5 > **Callum** | *25 March 2026* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: The deployment of the ticketing system was really fast and allowed for security mfa to be enabled. When it comes to value for money its fantastic and has a great learning curve as it has a knowledge page too. The actual improvement and efficiency of the ticket management is fantastic and super easy to use. > > **Cons**: At times the product can be slow but when reporting this issue they are fast to fix it and also fast to reply to tickets too. > > So far the products been great the past few years that we've used it. We've even picked up some of their other products too. ----- ### "Cost effective servicedesk platform" — 4.0/5 > **Sam** | *13 December 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Effective platform, good integrations and a very competitive price > > **Cons**: The user interface looks dated and can be somewhat unintuitive ----- ### "Straight to the point system\!" — 5.0/5 > **Verified Reviewer** | *18 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The different views for tickets you have to manage is great to manage the workflow. You can adjust the order of tickets by date, name, technician assigned and more. Adding custom objects to the system is also very handy, in my case we use custom buttons to send out emails to clients that are pre-configured. The dashboard is also great for checking close rates and seeing how the tickets are holding up as a whole. > > **Cons**: My only grievance is it feels a little dated sometimes compared to other systems but as far as functionality goes, it's amazing. It's not fair to rate it less for this reason as it's by far the best ticketing system we have used. > > I use this system in my full time job as a technician and it has a huge list of features which make it easy such as different job views, informative dashboard and handy buttons on the taskbar. We recently switched to another ticketing system and although there were a lot of new features, they weren't ideal for our line of work and found it much easier to navigate Service Desk Plus. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data