17 years helping British businesses
choose better software
About PackageX
Automate OCR, barcode, and vision scanning with apps & APIs to streamline data capture and processing in logistics workflows.
The ease of use, it helps with getting packages to our members faster.
Sometimes if automatically signs out and its a little difficult to sign back in.
Filter reviews (29)
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Filter reviews (29)
Amazing Software
Comments: We love using it and it allows us to notify members quickly for their packages
Pros:
Super easy to use and speeds up our mailroom process
Cons:
Sometimes notifications have been sent to the wrong person accidentally
PackageX Response
5 years ago
Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
On a Scale...
Comments: The Mail Center used to process incoming mail and packages by hand - a tedious, labor-intensive and inefficient way to receive deliveries. I estimate we're 80% more efficient in using PackageX Mailroom
Pros:
After processing an average of 30 packages per day during the summer months when school is not in session, it was very easy to scale up to the daily 200 mail and package delivery counts with the start of the Fall 2021 semester.
Cons:
I have discussed PackageX making updates known prior to their release.
PackageX Response
3 years ago
Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update.
PackageX
Pros:
Makes our jobs easier for getting notifications about packages to members.
Cons:
I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).
PackageX Response
5 years ago
Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support. Feel free to contact us on [email protected] for any queries and we will get back to you as soon as possible.
Very good customer xp
Comments: 1.000
Pros:
I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!
Cons:
The app is very good, my problem was regarding a message being sent automatically, but you fixed it..
PackageX Response
4 years ago
Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at [email protected] and our support team will get back to you as soon as possible
PackageX User Review
Pros:
Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.
Cons:
At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them
PackageX Response
5 years ago
Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app. Feel free to contact us on [email protected] with your queries and we can set up a training session to resolve all your issues related to PackageX app.
Great app and even better customer support
Comments: I've been using it for almost a year now, having used other softwares before for the same purpose, and I would still choose PackageX every time. Love how you approach your UX design and how much you take our opinions and feedback into account.
Pros:
The support from the team that helps us. They are ALWAYS available and have never not solved one of our problems. Also, they incorporate feedback constantly and improve the product to make our jobs easier.
Cons:
Really not much to say. The very few things I've had problems with, have been solved and improved, so I'm really not worried about things that don't work well.
PackageX Response
5 years ago
Hi Cesar, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on [email protected] and we will look into it.
PackageX review
Comments: great!
Pros:
This software has increased the functionality of our day-to-day drastically and thinks of every parameter necessary to facilitate packages
Cons:
The inability to delete or cancel packages on the mobile app and the incongruencies from the website to the app. Many times people in our system don't automatically link to a business, so while it checks in for them, it does not link them to a business and makes it difficult when checking out the package as they're not linked to a business.
PackageX Response
5 years ago
Hi Alexander, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
Useful yet manual
Pros:
tracking the inventory, app user interface
Cons:
1. could we customise the reminder process in case a package is not collected? 2. could the team get a reminder email of all packages that are not marked as picked up? this way, they could clear it out in one go. somewhat like the way slack reminds you about channels on which you're not active.
PackageX Response
5 years ago
Hi Anisha, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. For your concern regarding the customization of the reminder process, you can do that from the settings section of the dashboard for your building. Feel free to mail us at [email protected] with the date range and our team will send you the required packages report.
Thomas O'Neale - Package X Review
Comments: I use it for mailroom management, it is a great product. I use it daily.
Pros:
It is easy to use and is a very reliable system.
Cons:
The automatic integration does not usually work well.
PackageX Response
3 years ago
Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update.
Great helper and issues preventer
Pros:
Track every package received and delivered
Cons:
There is not an already received button.
PackageX Response
5 years ago
Hi User, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
An Operational DREAM!
Pros:
PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!!
Cons:
Honestly, from my perspective, there isn't much to dislike. It completely transformed our mailroom operations for the better!
PackageX Response
5 years ago
Hi Michael, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on [email protected] and we will look into it.
software that can be better
Comments: the after-sales service is efficient in case of problems. I am satisfied with the software and it must work well
Pros:
easy to use, software makes work easier, to get notifications about packages. after-sales service is fast. being heard by the teams is good.
Cons:
when several parcels arrive for the same person, it must be added manually. an easier way to mark someone or more people would be welcome
Easy to use package app
Pros:
I love how it easily notifies members and signs them out
Cons:
I wish there was an easier way to upload large quantities of members or a way for it to connect to our database with all of our members emails so we don't have to input manually
PackageX Response
5 years ago
Hi Jacqueline, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
Its convinient
Pros:
The scanning feature is very nice and smooth to use. The UI also to find pre-scanned names is very comfortable.
Cons:
Sometimes if automatically signs out and its a little difficult to sign back in.
PackageX Response
5 years ago
Hi Puneet, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
PackageX Review
Comments: Companies are able to see the package they ordered.
Pros:
PackageX is reliable, trustworthy, and easy.
Cons:
No cons! It has been super beneficial for our team.
PackageX Response
5 years ago
Hi Jordana, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on [email protected] and we will look into it.
Great product
Pros:
Ease of checking in packages, recognizes names and company names to match package with the correct person, can sign out multiple packages at a time
Cons:
Slow at times, doesn't recognize some names unless typed in a certain way, new members do not always appear in the app and must be manually input into the packageX system
PackageX Response
5 years ago
Hi Audra, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
Great user experience
Pros:
It's really intuitive and easy to follow
Cons:
Nothing, i like everything about it. I use it every day for work and it has helped me a lot
PackageX Response
5 years ago
Hi Pam, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on [email protected] and we will look into it
Makes mail easy.
Pros:
It makes mail easy. We have a big company and it helps us sort things better.
Cons:
Nothing really, everything works dandy with me.
PackageX Response
5 years ago
Hi Ismael, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on [email protected] and we will look into it.
Review
Pros:
1) Usability & features. helps to track members and company accurately
Cons:
Multiple packages get logged. Companies do not get tagged without individual names
PackageX Response
5 years ago
Hi Ruzbeh, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Regarding your concern of companies not getting tagged, the PackageX app allows you to assign a member as a "business designated pickup", so all the business deliveries can be routed to that particular member. If you have more queries or concerns, feel free to reach out to [email protected] and we will get back to you as soon as possible.
PackageX
Pros:
The way it is organized and simple to use.
Cons:
I do not like how you cannot go back and see which packages have been signed out. This makes it very difficult to track back and see when and what time a package was signed out.
PackageX Response
5 years ago
Hi Devon, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on [email protected] and we will look into it
PACKAGEX REVIEW
Comments: Good product for managing our package service.
Pros:
- Sends email notification - Includes picture of package - Secure sign in/out packages - Easy to use
Cons:
- Slow - Ask: Improve PackageX for desktop to include capability to sign in/out packages for members
PackageX Response
5 years ago
Hi Jenny, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible
Overall Review
Pros:
Icons are helpful of packages allocated per member, info included on home screen is great for each individual.
Cons:
I only use the app for one purpose and do not check it much otherwise.
PackageX Response
5 years ago
Hi Brittany, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on [email protected] and we will look into it.
PackageX review
Comments: i like it. its efficient and rarely has problems
Pros:
this is an easy to use product . Our mailroom has so much mail coming in and im not sure they could handle it without this app
Cons:
the system sometimes sends duplicate emails
PackageX Response
5 years ago
Hi Gal, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
wework review
Comments: Packagex was easy to learn to use and use everyday, I think things to improve the app would be less loading time when picking the recipient when they are picking the package up and a way to add nicknames under a persons name so it would automatically match a package addressed to nicknames to the same person
Pros:
Easy to learn and use, pretty straight-forward
Cons:
Loading time when scrolling through names
PackageX Response
5 years ago
Hi Catharine, thank you for submitting your review! We are glad that you have found our product easy to learn and use. For your suggestion regarding the nicknames, the app allows you to add alternate names to a member so any package addressed to that alternate name would be notified to the member. Also, do reach out to us at [email protected] for any concern. We can also take you through a training session to help understand the flows of the app better.
missing a website
Pros:
it is very easy to use, very important on our day to day
Cons:
no website to check packed delivered, received, etc slow not always recognizes names in labels
PackageX Response
5 years ago
Hi Carla, we sincerely apologize for the inconvenience you experienced with the PackageX App. We would like you to know that we have the PackageX Web Dashboard for all administrative tasks where you can check scanned, notified and picked packages using advanced package search options. The link to our web dashboard is https://we.packagex.app/ that can be accessed using the app credentials. Once again, please do not hesitate to contact our dedicated Customer Support team at [email protected].