MaintainX Reviews

Quick implementation

Pros:

Its very intuitive, easy to work with, easy to implement, and easy to train the team on.

Cons:

Its a little pricey, but the cost is worth the information, and overall use of the system to bring all of our facility equipment together.

Alternatives Considered: COGZ CMMS and Maximo

Reasons for Switching to MaintainX: Ease of use and implementation. Great user interface.

Overall review

Comments: It has been really great, Account managers are really helpful, response is almost instantaneous

Pros:

Ease of use and implementation. Helps ensure a quality service Serves as training on new technicians

Cons:

Does not have decent bearing analytics at this point

Alternatives Considered: eMaint CMMS

Reasons for Switching to MaintainX: Cost was significantly lower, Customer support was better

Quality Engineer

Comments: I thought it could be a useful system, but it lacks detailed procedures

Pros:

it centralized our CMMS into an electronic system

Cons:

complicated, and might not our regulatory requirement

Maintain X is Great

Comments: I am very happy with Maintain X. It makes keeping track of everything so easy.

Pros:

Easy to navigate, easy to keep track of all work done and needing to be done.

Cons:

I would like for a completed work order to show up on the day it was completed instead of the day it was made.

Brought Us Into the Future!

Comments: I can think of no other application I have worked with that has generated such huge gains for our organization. The support is outstanding and is something seen less from other applications business with. Their interest in what the customer sees and needs is evident in the way they dig into issues and try to create greater understanding before generating a thought or solution.

Pros:

The ability to organize processes related to inspections, preventative repairs, and reactive maintenance of our facilities. The ability to have a record of completed work. The ability to track work and never loose track of a need. I also appreciated the ability to operate with a inventory list with directly connected supply vendors for ordering purposes. The ability to organize inventory, show when parts are used, and track available inventory, keeps us ready for the unexpected.

Cons:

I don't have much if any cons about MaintainX. Nearly every question or need I bring up is addressed in some way or they identify it as a possible process improvement with their development team. About the only time I feel constrained by the system is when I create procedures or processes. This portion of the system seems a little less flexible than other components.

If Google Created a CMMS system, This is it!

Comments: Overall, very positive. It's solved masses of issues for us. I like all of the functionality. It's nice to have work orders, jobs, reports, assets, vendors and parts all on one platform.

Pros:

Very easy system to use and get used to. Lots of features, plenty for everyone. Very powerful tool with frequent use. But most importantly, it's well supported.

Cons:

Some of the automated features don't seem to be accurate at times. Can be hard to get your head around an issue on the reporting side. Sometimes don't trust the reports. I think the export work orders and data function could be better.

MHABREMAINTAINXREVIEW

Comments: While we are relatively new to the software and still learning the full scope of its capabilities, we are very impressed with the tools it offers which will definitely help improve the efficiency and effectiveness of our technical teams to complete their duties on a daily basis.

Pros:

While the program is very extensive and covers a wide range of maintenance issues we require it is at the same time the interface is very easy for our technicians to learn making its integration into our maintenance department quick and easy. The sales team has also worked closely with us helping us choose the right package for our needs which we see growing as our familiarity with the software improves.

Cons:

So far we have no complaints, we are still leaning the full scope of the program but are extremely happy at this point of its integration into our operations.

Maintain X an awesome app

Comments: My experience with maintain just awesome. It is such a good app and it keeps me informed about all the things that I need to be informed about as far as machinery, and it keeps me in touch with the people that run it the machinery also.

Pros:

It keeps you in tune with your equipment and operators

Cons:

Getting it all set up in the computer there’s a lot of stuff to input

Powerful CMMS

Comments: We are currently using the software for asset consolidation, spare pares tracking, procedures development, preventive and corrective maintenance management and historical recording, without issues. It's very user friendly and has good information in their library to support small maintenance teams tpo conduct their job.

Pros:

MaintainX is a very powerful and productive CMMS software. It was not complicated to implement and it has been very comprehensive and easy to use by different levels of the organization

Cons:

It has some limitations when export and import data to other organizations or softwares are needed

Maintain X

Comments: Excellent learning experience of a new platform for inventory and jobs.

Pros:

Ease of use and saving trees . Electronic upkeep and hard drives are better than rows of filing cabinets

Cons:

The learning curve. And getting everyone on board. There are some that just don’t want to do leaving it more difficult for others but still manageable

MaintainX is great!

Comments: My company has been using MaintainX for about 1 year and being able to utilize the reporting aspect have been able to cut back on our reactive work by around 20%.

Pros:

Customer Support is exceptional. The ease of navigation and very easy to operate the system. Very user friendly!

Cons:

not able to easily customize access between different employees

Alternatives Considered: Asset Essentials

Reasons for Choosing MaintainX: needed more functionality and to be able to see multiple locations

Switched From: Work Planner

Reasons for Switching to MaintainX: MaintainX seemed to operate smoother and fit our needs better

MaintainX in Affordable Housing Management

Pros:

MaintainX's ability to customize procedures to cater to the specific needs of our company, while being extremely adaptive to help us comply with the ever-changing regulations in affordable housing, has been an integral part in our success in maintaining a smooth and efficient operation. The user interface is extremely easy to use and is a huge bonus for our staff that are not the most technologically inclined because they find it easy to use. Lastly, the extremely responsive customer service ties the whole product together and makes it one of the best investments our company has made.

Cons:

There is not much, if even anything, to dislike about MaintainX. The only thing I would like different is another tier in between the premium and enterprise plans, to satisfy the need for slightly more features without having to pay the much higher price for enterprise when a majority of those features aren't applicable to us.

It was built for mobile. Love it.

Comments: Very smooth and clean. It was a easy migration to MaintainX from our old CMMS.

Pros:

I like the ease of use for the handheld devices. My field staff are on their phones all day, and this is a natural integration.

Cons:

Some of the fields that are mapped within the app glitch sometimes. Need to refresh the page to get it to work.

Alternatives Considered: UpKeep

Switched From: UpKeep

Reasons for Switching to MaintainX: MaintainX offered additional flexibility with integrating other platforms that our company was currently using.

MaintainX- the BEST CMMS

Comments: It has been fantastic. We have had competitors reach out and none of them compare.

Pros:

It is very user friendly. Their support team is incredible.

Cons:

Sometime it is not a seamless transition between the desktop version and the mobile app.

Alternatives Considered: Limble CMMS

Reasons for Choosing MaintainX: MaintainX had more features that helped us carry out asset management.

Switched From: UpKeep

Reasons for Switching to MaintainX: It did not seem like they would have as much support in the long run.

Best CMMS System

Comments: It had made life easier for my techs and myself in terms of reporting.

Pros:

Reliability and tech support. Cloud based software which allows to use on any device from anywhere.

Cons:

Nothing. it is great software and MaintainX is continuously updating it to make it better.

Alternatives Considered: eMaint CMMS and Fiix

Reasons for Choosing MaintainX: For ease of access on any device, AI reporting features

Switched From: CWorks

Reasons for Switching to MaintainX: Price and easy interface, available on App store and play store. Offline feature

Makes my life easier!

Comments: Amazing and wish we would have found and been able to deploy the product years earlier. But so happy we have made the switch!

Pros:

The ease of use and features plus the incredible response from the entire team from management to tech support is amazing.

Cons:

Nothing at all! I have worked in several systems and by far this is my favorite.

Alternatives Considered: SAP Concur and Maxio

Reasons for Choosing MaintainX: Time to make a change to a product that is easier to use for our technicians and is more intuitive.

Switched From: WebTMA

Reasons for Switching to MaintainX: Ease of Use for all users with the ability to see a lot of analytics.

No Regrets

Comments: MaintainX has transformed the way we manage our machine assets.

Pros:

I chose MaintainX because it is the only CMMS that has a fully functioning app. There is nothing I can do on a PC that I can't do on the app. My maintenance staff all have iPads and can access work orders and asset data anywhere in the shop including user manuals and schematics. No more running back to the maintenance shop to find the manual.

Cons:

The ability to print QR codes would be great.

Alternatives Considered: eWorkOrders CMMS and eMaint CMMS

Reasons for Switching to MaintainX: I chose MaintainX because it had a fully functional iPad app.

Great Software

Comments: MaintainX is a great platform and it is nice that it can be accessed anywhere you have internet access.

Pros:

MaintainnX is an amazing product. The software is very easy to use and find what you are looking for. It is a one stop shop for all types of records from work orders, to assets, to parts tracking and stock numbers.

Cons:

The importation and adding parts and assets should be a little easier

Everything I need in one place

Comments: I've been an industrial mechanic for over 25 years. I've worked with shelves of parts catalogs with phone numbers and names scribbled on them, with faded faxes, photocopies and breakdowns stapled to the covers or stuffed into binders with manuals with missing pages. Spreadsheets with lines and lines of parts numbers and costs, inspection paper sheets covered in dirt and grease, static-y two-way radios for site equipment service calls, drawers full of half-used PO books with conflicting numbers that mean nothing (I can use YYYYMMDD-HHMM as my PO numbers now!) And that was the trade life. Now there's MaintainX. ALL OF THAT in one easy to find place, at your desk or on your phone. The job is still challenging. But MaintainX makes it easier.

Pros:

It links suppliers to POs to spare parts inventory, which links to the assets, which links to inspections, which links to downtime tracking, which links to the mobile app so operators can call for service and automatically leave a record of it on the asset in question...

Cons:

Seriously, the only thing that irks me a bit is when I order parts or supplies that have more than two decimal places in the cost. And I hear they're working on that ;-).

High School Rennovation/Addition

Pros:

I like that it is user friendly. We have a unique situation where we have turned over parts of a school and are still in site building new areas. MaintainX has allowed us to field maintenance requests from teachers for the entire school and it allows us to determine if it is new construction (contractor issue) or existing areas (school maintenance issue). Before MaintainX we were getting phone calls about the issues and now every teacher has access to MaintainX to submit a work order that we can track and get fixed without a middle man.

Cons:

I wish that I could get a PDF print out of filtered work orders that has the description of the work order. There is a summary printout now but it only shows the title. I wish it were to show the entire work order, or at least the description/comments.

MaintainX review

Comments: Maintain X was very good to use with its meters and creation of automatic work orders for easily monitoring of some assets which is not in our area or far.

Pros:

Easy to made procedure and it has conditional process on the procedure.

Cons:

It consumes big file storage on cellphones since it was using photo uploads for the work orders to be finished.

Bath Review

Pros:

-MaintainX is easy to use -Helps keep low to high priority tickets organized -Reporting/metrics is clear and easy to understand -The ability to easily track site down time across the entire system -Procedure creation for reoccuring work orders -Automated reoccuring work orders -Work order creation is clear and simple -Support teams are very helpful

Cons:

Having to create the same procedure across multiple Organizations instead of creating one and applying it to all Organizations.

Shane Merkel Maintain X Review

Comments: We have operated this platform for three years roughly and have loved it, I would like to have reporting that is designed for the customer processes and kpi's as well as an integrated PM Plan/Scheduler

Pros:

I love the user-friendly platform and the exceptional customer support from Katie

Cons:

The reporting and scheduling area of this platform needs improvement to become more company specific

The best management program.

Comments: It is easily accessible, user-friendly, and reduces your workload, and your work is more efficient and organised.

Pros:

MaintainX can be accessible on mobile and desktop at all times. You are not bound to long hours of admin responsibilities. You can share and be updated every day.

Cons:

I am happy with MaintainX overall but for improvement purposes: I would add a section in the report export section - Work Orders to include in this date range and add comments in the data range of the report. Add a section to export only done work orders or due work orders separately. Add a section to download the Report on a mobile device.

Great and awesome

Comments: Great and awesome
So far all of the functionality we need are available. Just need to have some add ons on preferred custom dashboard meters we want to monitor.

Pros:

You will have ease of management on spare parts inventory, preventive maintenance schedule and procedures

Cons:

Need to have custom dashboards on meters we want to see performance