MaintainX Reviews

The only CMMS you should consider.

Comments: When we made the decision to choose MaintainX as our CMMS, our account manager was very thorough and helped us to be up and running in a matter of days. We were already gaining benefit after around a month of use. Admittedly the team at MaintainX shouldered a lot of the workload, but it really helped. This kind of support is what I suspect makes MaintainX such an easy choice. People couldn't quite believe how fast we were able to integrate.

Pros:

MaintainX has much to offer. If I were to nail it down to one thing, I would need to point out that the ease of use comes first and foremost. It is the one thing my team have all fed back as the major factor when picking it up for the first time.

Cons:

I don't want to seem negative, because overall, the system is phenomenal. If pressed, I would have to say that compatibility with other software could be better. This isn't really a fair criticism though, as the team are constantly updating the system.

Alternatives Considered: Prometheus

Reasons for Choosing MaintainX: SAP was too challenging for our team, users were leaving shift and getting locked out of the system. We also found that there was a steep learning curve, along with a very limited functionality for maintenance management overall. No real-time updates and we never had the ability to use this with mobile devices.

Switched From: SAP Business One

Reasons for Switching to MaintainX: MaintainX just seemed so much cleaner. The overriding reason was that MaintainX allowed us to make this choice and hit the ground running. Not many alternatives would allow us to be so productive from the moment you install the app.

Upgraded from Excel

Comments: Our experience has been wonderful! Our customer success manager [sensitive content hidden] has been amazing. She is quick to answer any questions or jump on a meeting to walk us through something that is new to us. I would recommend MaintainX a thousand times over.

Pros:

MaintainX has allowed us to better track our assets and our preventative maintenance. We have gotten rid of our outdated Excel sheets and upgraded to a system that keeps track of everything for us and reminds us when we have missed something. MaintainX has cut down on our data entry time as everything only needs entered once and not new every year.

Cons:

We've had MaintainX for over 6 months now and have yet to find a con.

Alternatives Considered: Limble CMMS, Coast, Fiix and UpKeep

Reasons for Choosing MaintainX: Too out dated and hard to use, with a ton of data entry that was very time consuming.

Switched From: Microsoft Excel

Reasons for Switching to MaintainX: MaintainX's ease of use and the ease of implementation far out shined all the others that we looked at.

decent for an entry level program

Comments: Decent program to track work orders and manage assets. Very easy to use. Mobile app is helpful. not impressed with overall features and functionality. Data input way too time consuming.

Pros:

Very easy to use, mobile app is helpful.

Cons:

inability to mass edit in spreadsheet format, worksheets are time consuming and basic. Lack space to input details such as component info for equipment, specs, etc. Lack of many desired features and functionality. mobile app doesnt show all info or allow editing of info when it comes to inventory control etc.

Maintain X

Comments: It has been great moving to Maintain X. They always work with us for our success!

Pros:

Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.

Cons:

Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to 30 or 50" users. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of hierarchy (parent/child) in assets and locations.

MaintainX- the BEST CMMS

Comments: It has been fantastic. We have had competitors reach out and none of them compare.

Pros:

It is very user friendly. Their support team is incredible.

Cons:

Sometime it is not a seamless transition between the desktop version and the mobile app.

Alternatives Considered: Limble CMMS

Reasons for Choosing MaintainX: MaintainX had more features that helped us carry out asset management.

Switched From: UpKeep

Reasons for Switching to MaintainX: It did not seem like they would have as much support in the long run.

Makes my life easier!

Comments: Amazing and wish we would have found and been able to deploy the product years earlier. But so happy we have made the switch!

Pros:

The ease of use and features plus the incredible response from the entire team from management to tech support is amazing.

Cons:

Nothing at all! I have worked in several systems and by far this is my favorite.

Alternatives Considered: SAP Concur and Maxio

Reasons for Choosing MaintainX: Time to make a change to a product that is easier to use for our technicians and is more intuitive.

Switched From: WebTMA

Reasons for Switching to MaintainX: Ease of Use for all users with the ability to see a lot of analytics.

MaintainX drastically improve over efficiency

Comments: MaintainX is the reason we have gone from an overall plant efficiency of 60% to over 95%. It allowed us to follow the trends and develop a maintenance plan to drastically reduce down time.

Pros:

There are so many features that are great it is hard to pick just one. But I would say the the top three are: PARTS Inventory and Repeatable Work Orders with Procedures and Meters.

Cons:

The lack of file structure in the Procedure library.

Alternatives Considered: Fluke Connect

Reasons for Switching to MaintainX: The work flow and the integrated parts, metering, and the repeatable procedures

No Regrets

Comments: MaintainX has transformed the way we manage our machine assets.

Pros:

I chose MaintainX because it is the only CMMS that has a fully functioning app. There is nothing I can do on a PC that I can't do on the app. My maintenance staff all have iPads and can access work orders and asset data anywhere in the shop including user manuals and schematics. No more running back to the maintenance shop to find the manual.

Cons:

The ability to print QR codes would be great.

Alternatives Considered: eWorkOrders CMMS and eMaint CMMS

Reasons for Switching to MaintainX: I chose MaintainX because it had a fully functional iPad app.

Easy to Use

Comments: - Love MaintainX. It's been a great tool for our business and has helped us grow our asset management abilities.

Pros:

- The convenience and ease use but also the ability to rely on support and service from MaintainX

Cons:

Copying and pasting assets takes too much time.

Myllan-Ora. Experience

Comments: Fantastic, it is fast even when I am working with lot of photos.

Pros:

How simple it is, and easy the app is to work on

Cons:

nothing yet I have been using it for about 3 years now and still happy

MaintainX will supercharge your maintenance programs

Comments: I couldn’t imagine managing the facility without it. We had no system when I started. And this has been a game changer. It has taken a while to really get integrated but that’s not the fault of MaintainX, more of the slow restructuring of the entire maintenance program at this facility. MaintainX has been the central tool to help make this happen.

Pros:

Having everything in on place. The more I can stay on this platform the more I can keep things organized.

Cons:

Lack of user tagging in messages, and an inbox to track tagged messages happening in the work order comments module. And there should be more visibility to the conversations happening in the work order. Not really a con but more of a feature request.

Alternatives Considered: eMaint CMMS and Smartsheet

Reasons for Choosing MaintainX: User interface, the software was much less buggy. Better mobile UI, very easy to adopt, very easy to import data and MX will help enter your data. Price. Price is big since we are not a huge facility and it has been a trial run even using CmMS at this facility.

Reasons for Switching to MaintainX: User interface was the first thing. I tried MAintainX before I used upkeep, but after a year with upkeep, MX must have made some UI changes, because I was just exploring other CMMS after the year of upkeep. And after a quick trial I was hooked.

Easy to use Great results

Comments: Overall, maintainX is a great system that is still evolving to meet the customers needs. it has made tracking work orders for both scheduled and unsceduled work very easy and inventory managment is great.

Pros:

it is an easy to set up system, cloud based and moble friendly. The end users can navigatge the system from a phone or tablet with ease to manage assets, find parts, and complete work oreders.

Cons:

Scheduling module could use some help. It is difficult to schedule work that may have a differwent due date that scheduled date. Receiving against PO's is complicated because it does not account for partially received orders.

Alternatives Considered: Limble CMMS, IBM Maximo Application Suite, Hippo CMMS, eMaint CMMS and Fiix

Reasons for Choosing MaintainX: We wanted a system that was going to be easier for the technicians to use and something that would be better for asset and parts managment. it was the most complete product that meet our needs.

Switched From: MaintiMizer

Reasons for Switching to MaintainX: This was the most complete system that meet the needs of our company for asset tracking, inventory managment, PM managment, purchasing

Versatility and dependable

Comments: We needed a system that works well not just for the uper management, but for the tech's. They are the frontline workers and we wanted a system they would enjoy using. Something user friendly and easy to use. We found it with MaintainX

Pros:

We like that this is a mobile first system, everything a tech needs to have access to is there at his/her finger tip.

Cons:

there are limitations to what is able to be used in "Offline: mode

Alternatives Considered: Equip360, monday.com and Maintenance Connection

Reasons for Choosing MaintainX: KG was cumbersome and a glorified excel program at best. Not mobile friendly or user friendly at all

Reasons for Switching to MaintainX: Ease of use, and the mobile first, making our techs the first and foremost of our system users

Great CMMS - Easy to use

Comments: Its a powerful tool to keep up will all the request we receive, to make sure nothing is forgotten.We've started including procedure for common task, which allows new hire to perform task with less supervision, and more effectively.

Pros:

We chose MaintainX over other CMMS because it was simple and easy to use for some of our techs who are not that computer-savvy.Been using it for a lil over a year and its great, work order dont slip in the cracks anymore, the procedure library is a powerful tool and the android app is really nice.

Cons:

Some of the feature are sometimes too simple, missing some options, but then we chose it for its simplicity so cant complain.

Alternatives Considered: Limble CMMS, INTERAL Maintenance, eMaint CMMS and Fiix

Reasons for Switching to MaintainX: Its was the most user friendly for our not-so-computer-savvy techs

MaintainX is worthy of your consideration.

Comments: This software has shown me where we needed better tracking with parts supplies and ordering as well as managing work order flow

Pros:

User friendly, phone and Tablet compatible, frequent videos, support and the list goes on.

Cons:

In over 2 years of being on MaintainX daily, I cannot think of 1 aspect that I dislike about this software.

Capstone Review

Comments: Overall I cannot fault this system and would definitely recommend it to anybody.

Pros:

The customer support has been above and beyond. [sensitive content hidden] has been guiding us every step of the way and has been outstanding in setting up our system. He is a credit to the company.

Cons:

I haven't found any yet. The entire process from start to finish and ongoing has been excellent.

MaintainX- the facility managers multi tool

Comments: Overall I am hyper pleased with the software's performance, reliability, cost, and ease of use.

Pros:

I most enjoy the simple UI. In my industry there is little to no budget for training and onboarding of personnel. My team is also made up of individuals in which English is a second language. MaintainX has been able to capture a feature rich suite of tools that anyone can master in a relative short amount of time.

Cons:

As a user since its Beta, I have yet to find anything I do not like.

Alternatives Considered: Hippo CMMS, SS-CMMS, eMaint CMMS and UpKeep

Reasons for Choosing MaintainX: Cost reasons-

Switched From: UpKeep

Reasons for Switching to MaintainX: Simple UI, and value of features.

Don't hesitate

Comments: Game changer from the paper system we had previously, you can add or omit as much information as you like and slowly build in assets, parts etc as you go along.

Pros:

The best things about MaintainX is it's paperless and live, there are no delays from putting on a job to it hitting the maintenance team, no printing out slips and handing them to the engineering team or pinning them on boards, it pings on their mobile in their pocket.

Cons:

The only little bump in the road was, each job needs to be approved by myself, so if I don't get to the request the job isn't generated, however we've overcome this by adding a lead engineer to be able to do this too. *I was trying hard to find an issue I've had over the time we've had MaintainX*

MaintainX isn't just a maintenance program but an entire facility management program

Comments: MX has more than 500 employees at this stage and I've interacted with quite a few over the three years and they have all been awesome... But I just have to give a shout out to [sensitive content hidden], my MX dream team and absolutely exceptional to work with.

Pros:

MX is an ever changing program and it's constantly getting better. I signed up approx 3 years ago and they have launched feature upgrade after feature upgrade in that time. The system was already awesome when I got it and helped streamline a lot of the things we were struggling to get organized properly, but after three years they have launched so many more updates with features that make it absolutely exceptional.

Cons:

I would like to see the ability for me regular staff that aren't on MX to be able to complete a daily check list without quadrupling my price.

MaintainX is a CMMS game changer

Pros:

The ease of use with MaintainX is fantastic. Technicians caught on and are using it dally to help them complete necessary tasks and communicatee important information

Cons:

No negatives with me. MaintainX has been a win a cross the board

Alternatives Considered: UpKeep

Switched From: ePACT

MaintainX is an excellent tool for Facilities Management

Comments: The report tracking allows me to visually demonstrate the needs of our department to the C-Suite. Very helpful in explaining costs that most suits are not accustomed to dealing with.

Pros:

It is a very easy app to teach to employees. It does not take a lot of time to get your team started using the product.

Cons:

The premium version of the app is rather expensive. I created a less flashy version of MaintainX using HTML and Java for web browsers but the phone based app is preferred by staff.

Alternatives Considered: AkitaBox

Reasons for Switching to MaintainX: Ease of use.

Everything I need in one place

Comments: I've been an industrial mechanic for over 25 years. I've worked with shelves of parts catalogs with phone numbers and names scribbled on them, with faded faxes, photocopies and breakdowns stapled to the covers or stuffed into binders with manuals with missing pages. Spreadsheets with lines and lines of parts numbers and costs, inspection paper sheets covered in dirt and grease, static-y two-way radios for site equipment service calls, drawers full of half-used PO books with conflicting numbers that mean nothing (I can use YYYYMMDD-HHMM as my PO numbers now!) And that was the trade life. Now there's MaintainX. ALL OF THAT in one easy to find place, at your desk or on your phone. The job is still challenging. But MaintainX makes it easier.

Pros:

It links suppliers to POs to spare parts inventory, which links to the assets, which links to inspections, which links to downtime tracking, which links to the mobile app so operators can call for service and automatically leave a record of it on the asset in question...

Cons:

Seriously, the only thing that irks me a bit is when I order parts or supplies that have more than two decimal places in the cost. And I hear they're working on that ;-).

MaintainX Review

Comments: Dont think we would be as successful without this product

Pros:

Real time updates and status tracking aloows us to prioritize or jobs quickly and keep a running inventory for rooms at the hotel

Cons:

Dont have much to complain about, maybe adding a dark mode so when using it in guest rooms it isnt blinding in the early am or later pm hours

Better than the rest

Comments: Great app with everything we were looking for and way below the cost of others. Great support team. We know we can get our jobs done and communicate better as a team using this app.

Pros:

They reach out to us personally every so often to ask if we would like to change anything. They always listen to the issues we have and correct it as soon as possible.

Cons:

You can only add one photo at a time in comments.

Alternatives Considered: UKG Ready

Reasons for Choosing MaintainX: Lower cost and more user friendly.

Switched From: Buildium

Reasons for Switching to MaintainX: Cost.

Perfect software to quickly set up and go

Comments: Brilliant, I was able to dive in head first and get a full maintenance schedule for the next 5 years, along with over 100 assets all with an individual fault request portal, custom servicing stickers for information, all within 1 month of signing up. It has really revolutionised and streamlined our maintenance.

Pros:

The overall set up and integration was extremely easy, a few days sat down with my current schedule and I was able to transfer it all over and create a much better system. As well, the customer service is always very friendly and quick. Also, whilst using it there seems to be constant upgrades to the system based off of user feedback which is nice to see. We use this everyday from service reports to PPM and stock checks. The QR codes for assests are EXTREMELY useful.

Cons:

Some features could be better streamlined to do more complicated checks, but most ideas are possible with the time. Also a more editable request portal would be ideal

Alternatives Considered: SAP Business One and UpKeep

Reasons for Switching to MaintainX: Better reviews when looking online.