Razorpay Reviews

Great product

Pros:

Ese of use, integration with my site, payment link generation

Cons:

the number of days it takes for the money to hit your bank

Razorpay is the only Indian alternative to Stripe

Comments: Overall, my experience with Razorpay has been mostly positive. The platform is easy to use and offers a wide range of payment options, including credit card, debit card, and various digital wallets.

Pros:

- One of the things I really appreciate about Razorpay is its user-friendly interface. - The dashboard is well-organized and allows you to easily track transactions and manage your account.- Additionally, the company offers excellent customer support, with knowledgeable and helpful staff available to assist with any issues or questions you may have.-Another thing I like about it is its security measures. The platform uses advanced technology to ensure that all transactions are secure and encrypted, which gives me peace of mind as a user.

Cons:

- Limited international presence: Razorpay is primarily focused on the Indian market, so it is not the best option for businesses with international customers or clients. They did not approve me the first time I applied.- Fees can add up, especially when we start having high volume transactions.- Integration challenges: depending on your business and the platform you use, integrating Razorpay may require some technical know-how or the assistance of a developer, we needed one for Wordpress.- Limited payment options: while Razorpay offers a range of payment options, it does not support certain types of payments or certain countries, AMEX particularly has issues.

Razorpay is Highly Arogant, Zero Customer Support, No Escalation Mechanism

Comments: Highly unethical company with no integrity

Pros:

The Unethical Practices overshadow the good features it has

Cons:

1. No Customer Support - No direct Customer Care Number, Email or any other mechanism to contact them 2. Many times the Help & Support page keeps you move in a never ending loop. 3. No response from the customer support team even after multiple remindres 4. Tickets are raised and closed autometically, without giving an intimation of what has happened to the ticket. They simply say it's resolved 5. No Escalation Matrix. You keep writing to the nodal officer, nothing happens 6. I checked with other startups within my incubators and other forums, all are frustrated with their service 7. They make it easy to subscribe to services and almost impossible to stop the subscription

Best Payment Gateway For SMEs

Comments: My overall experience is good. My all payments are instant. It automatically authorise the transaction and inform you over notification channels. But as per my previous experience support system needs more improvement. For a issue I started live chat but at last the agent raised a ticket and said that relevant team will respond to the issue where the issue was not such big. Later the support agent who replied to ticket couldn't resolve my issue. They have little bugs which they are not able to solve after a long time of business. With a huge payment methods and easy to use gateway Razorpay is the best.

Pros:

This payment gateway provides registration to all types of businesses. Whether you have a business or not, you can register as individual to accept payments for your services, books, sessions and many more. After KYC update you can receive all your payments on your bank account. It has free plan where it charges 2% fee of payments received through this payment gateway. With Razorpay you can create payment link, pages easily and can share them with your users. You can customise the payment methods you want to provide to your customers. You can also create invoices here through which you can receive payment directly through these invoices from your customers. It has all-in-one dashboard where you can manage all the links, pages, customers, transactions, reports, members and many more. On every transaction you can customise the notification as email and sms. This is the best for small businesses to grow more. With Razorpay you can provide various payment methods like UPI, Debit or credit card, Net banking, Pay Later, etc to your users. Payments are instant and secure with Razorpay. Setup and website integration is super easy and instant also. Support system is good. You can chat with live agents to solve your issues.

Cons:

When it comes to 2% charges, I think this is little bit high for a small business. Apart from that if you need to get money settled to your bank account instantly then you have to pay little more extra charges which is nill in Paytm case.

Best online payment solution for businesses/startups

Pros:

The best thing about Razorpay is it allows many useful features and the commission fee is very low.

Cons:

Razorpay should also offer to create a solution to create a simple e-commerce store like Instamojo.

Razorpay is not attending my complaints

Comments: I am really disappointed and feel cheated.

Pros:

This is a serious complaint against Razorpay.

Cons:

RazorPay has not attended to my complaints. In the last 3 months, have raised 8 requests for change of my billing plan, have called multiple times but my plan has not been changed so far. Request No [sensitive content hidden].

Third Class Services

Comments: very bad they charges too much for every transaction.

Pros:

Nothing to like the most there service is ridiculous.

Cons:

They cheated in the name of pricing plan they offering you can get up to 75000 free payment after this plan but still they are charging.One reach to support they response in 2 weeks and saying this not applicable on business card but all our customer using personal cards. Very bad service they cheated small business.

very poor service

Comments: overall experience is not good as they do not ease the task and have high failure rate.

Pros:

RazorPay Web App had good speed and quick response

Cons:

RazorPay gives low success rate and offer poor support

Horrid experience. The most horrible company

Comments: Horrible. Won't recommend them. They don't respond, when yiu finally get to them they say they opened a customer service ticket but don't. Nothing shows up. Never helpful in any way

Pros:

The software is ok. Charges are high but it's relatively ok to use.

Cons:

No customer support. Select accounts are given chat options and is disabled as soon as you chat with them more than 2-3 times.

Best for software for payments processing

Comments: The overall experience with Razorpay is fine ok but improveing some of the features like cashback or rewards and decreaseing charges it would be better

Pros:

The experience with the Razorpay is easy payment processing and billing payments for the needs and it is very secure fast payment processing and easy to tarnsfer to any bank accounts

Cons:

Razorpay it charges too when compared to other payment apps and it some times Daley payment processing and it takes commesions for every payments and delay response from the customers

Trusted payment processor

Comments: Satisfactory

Pros:

Some of the things that come to my mind are: ease of use, adaptability, trust.

Cons:

Customer support and resolution time could be improved by a lot.

Top Payments platform

Comments: Overall Experience with Razorpay is good, it is easy to use, It having multiple payment options and gateways, This software uses advanced technologies and provides high security never shares the user confidential data, The integration is also good.

Pros:

Razorpay is easy and simple to use, which accept all types of payment cards, upi and also having internet banking. It consists wide range of integrations

Cons:

The customer service in this product is not good, in this we can't create account instantly, Slow Functionality

Arrogant Team Poor service just because they feel people don't have other options.

Comments: Overall experience was good previously but as the company grows they are not able to control things and get arrogant with time. Customers paying using QR codes, second time it is getting refunded to customer after giving success message. Very Poor service.

Pros:

Easy to sign in. Also easy to set up. Signing in process is very smooth.

Cons:

Customer service and technical assistance.

Streamlined Payment Processing

Pros:

-Easy to set up and use-User-friendly interface-Integration with multiple platforms and payment options-Quick and secure transaction processing-Excellent customer support

Cons:

-Higher transaction fees for some businesses-Limited reporting and data analysis features

Great things in razorpay

Comments: This service can be best for any transaction. And these can be useful for other countries also it's best for merchant transactions.

Pros:

It can send money from any type of transaction and also it can take several methods to receive money.

Cons:

In this service poor thing is it cannot be sent directly to others bank accounts like google pay and phonepe. It will be used to redeem by using this service.

" Razorpay is the best payment gateway I ever used "

Comments: As I'm a non-coding background person, Razorpay is very useful for me to accept payments from various clients. They have very supportive customer care support services, they helped me a lot if there are some issues sometimes.

Pros:

. Well organized . Very easy to install and implement . Supports many wallets . User friendly . Value of money . We can pay money without using a website with Razorpay . Fast, efficient, and reliable . Every transaction is trakable . Very useful for non-coding background

Cons:

Sometimes it takes time to process the payment, I hope they will improve their services. Otherwise, generally, it is a very useful tool for every individual or small-cap business, or any other type of organization.

The most advanced Payment Gateway for Merchants

Pros:

The best thing about Razorpay is, that you can integrate it easily, after integrating it will not redirect to the bank's payment page, instead, it will complete everything right on the merchant website without leaving or redirecting to anywhere else. I love Razorpay's js checkout feature.

Cons:

Webhook always gets disabled for woocommerce websites, even after reporting it to the tech team, they are unable to fix this.

Very quick setup and discounted offers

Pros:

We get offers every time as credits, which we can redeem to get commission free payments, otherwise also whatever feature we think is already available in razorpay payment gateway portal. the portal is very simple and easy to use, it just took 10-15 minutes to understand and raise invoices and create payment pages.

Cons:

some international cards are not usable, also some times the issue of low limit comes. rest all is fine.

Worst Payment Gateway

Comments: Pathetic for eCommerce startups. Please stay away, as they don't refund the money, even on transaction reversal.

Pros:

The integrations are pretty good. Also, the user interface is nice. They also have developed a very sophisticated system for merchant payouts.

Cons:

Extremely rude customer support and unethical company. Do not use their payment integration services, as they don't offer refund of transaction fees on reversal. Stay away from this scam. I repeat, stay away.

Razorpay Razor fast

Comments: It's a good app to use and to withdraw money and send money,pay bills

Pros:

Easy to use, various payments options,reliable, refunds can be added to Amazon pay directly,nice and easy to use

Cons:

It's not been used in many apps but should have good reach as there are many good uses for it.only the least

Relatable payment gateway service provider

Comments: We solve all online payment related issues by Razore pay

Pros:

Quick to integrate into website and CRM software

Cons:

Charges are high and customer support is poor

Best in the Payment Gateway business

Pros:

We integrated it with our website, it was seemless, Thanks to our account manager [SENSITIVE CONTENT] for all assistance.

Cons:

Transaction charges are on higher side, sometime settlement takes very long time.

Best payment options for the Indian market

Pros:

Very easy to setup with your ecommece. Payments success rate is also high and offers most payment types (netbanking, cards, UPI etc.) Backend analytics provided by the software is also quite comprehensive.

Cons:

Would love to see more banks added to the netbanking option

Good but comparatively high transaction cost.

Comments: It's nearly impossible for us to collect the International Payments through any other payment gateway except Paypal and its charges are exorbitant.

Pros:

We've tried and tested many payment gateways but in terms of features and on-boarding time, Razorpay beats all. And, the Payment Pages and Subscription product is really good.

Cons:

We wish if they work on the transaction rates and providing 24x7 support. Plus there's a very high failure rate for Internation transactions.

Worst technical & customer support you can ever imagine!

Comments: I made mistake by selecting Razorpay, and would like to suggest everyone not to even try Razorpay - complete waste of time & money.

Pros:

Good UI, and highly promoted, ready integration in some cases

Cons:

There is tons of cons, here are few: 1) Account activation will take at least a month, and documents will be asked randomly and no standard process will be followed. 2) After activation banks like Axis, HDFC, ICICI & many others - will not be available for net banking. And need separate activation and after a wait of months, it may be activated. 3) Support tickets will take days to attend, and will be closed without resolution. 4) Basically payment gateway service provider without any support.