--- description: Discover the benefits and disadvantages of Lyssna. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lyssna Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [UX Tools](/directory/31036/ux/software) > [Lyssna](/software/178766/usabilityhub) # Lyssna Canonical: https://www.capterra.co.uk/software/178766/usabilityhub Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/178766/usabilityhub?page=2) > Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. > > Verdict: Rated **4.6/5** by 86 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Lyssna? Designed for brands of all sizes, Lyssna is used by designers, marketers, researchers, and product leaders to gain valuable insights and improve customer experiences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 86 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Lyssna ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Lyssna is available across 4 pricing plans, as outlined below: Free - For initial research Starter - For $99/month (monthly billing) and $82/month (annual billing) Growth - For $199/month (monthly billing) and $165/month (billed annually) Enterprise - Contact Lyssna for a custom quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Denmark, Netherlands, New Zealand, Norway, United Kingdom, United States ## Features - Audience Targeting - Customisable Templates - Data Import/Export - Data Visualisation - Drag & Drop - Heatmaps - Multi-Channel Distribution - Panel Management - Quantitative Metrics - Question Branching - Reporting & Statistics - Reporting/Analytics - Statistical Analysis - Survey Builder - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Usability Testing - User Research Analysis - Video recording/Transcriptions ## Integrations (4 total) - Figma - Google Calendar - Microsoft Outlook - Microsoft Teams ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [UX Tools](https://www.capterra.co.uk/directory/31036/ux/software) ## Related Categories - [UX Tools](https://www.capterra.co.uk/directory/31036/ux/software) - [User Testing Software](https://www.capterra.co.uk/directory/32295/user-testing/software) - [Market Research Software](https://www.capterra.co.uk/directory/10041/market-research/software) - [Prototyping Tools](https://www.capterra.co.uk/directory/31086/prototyping/software) ## Alternatives 1. [BrowserStack](https://www.capterra.co.uk/software/162900/browserstack) — 4.6/5 (749 reviews) 2. [Lightster](https://www.capterra.co.uk/software/1063000/lightster) — 4.7/5 (9 reviews) 3. [Hotjar](https://www.capterra.co.uk/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Wondering](https://www.capterra.co.uk/software/1041077/ribbon) — 4.7/5 (10 reviews) 5. [Dovetail](https://www.capterra.co.uk/software/174077/dovetail) — 4.6/5 (97 reviews) ## Reviews ### "Solid tool that does what it needs to" — 3.0/5 > **Josh** | *11 August 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Its easy to set up a study and there are a lot of criteria available for selecting a panel. The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if you don't have the budget for a $17k initial subscription. > > **Cons**: There could be more choice in the survey question formats. The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you need non-english speaking panellists then this can take a while. I had to abandon a French survey due to only being able to recruit 10 people (not worth it) and a German survey has a lead time of over 10 days for 20 people. > > Overall its been ok. It's a solid tool that does what you need if you want to survey or test visuals/interview panelists or send to your own list of people. It doesn't have all the features other tools have but the subscription model means its not expensive to get started with. ----- ### "Opportunities for Iranian companies" — 5.0/5 > **Mohammad** | *14 May 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Supporting Persian Language and Iran as a country > > **Cons**: The result could be more precise, It’s a little bit confusing. Also the free plan is too much limitet in comparison to competitors. And it would be great if tests like First click test could be done with prototype as well. and the last thing is that the pricing is too expensive for a country like Iran. > > I like Lyssna, If there was a better free plan or better pricing or maybe pricing for Iran, Definitely my choice was Lyssna but currently in most cases Maze works better for me, for country like Iran, since the free plan is less limited in comparison to Lyssna ----- ### "Easy to use, a must for any designer." — 5.0/5 > **Karen** | *25 October 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: How easy to use and the options available for different types of surveys and usability tests. Honestly it's one of the easiest tools out there and should be a must for any designer/researcher. > > **Cons**: Credits can add up, but at least it gives you freedom without being constricted to a monthly plan. In the Demographics settings (customising panel recruiting), I wish there was an option of 'all BUT X' so I don't have to select/include several of a demographic's categories just so one is excluded. > > It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some general panel requirements. ----- ### "Great for agile user research" — 5.0/5 > **Mike** | *10 June 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Our go to for quick responses from top level audience feedback. Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant - quick survey responses and 5 second testing are our favourites > > **Cons**: Some UK audiences are quite light, so segments you think would be present based on the screening setup then can't be delivered ----- ### "Recommended for Figma prototype testing" — 5.0/5 > **Julian** | *7 May 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: It's a great resource for working on quantitative tests. In particular, we love the prototype testing features which allow you to test Figma flows. These are vital for our research and the post-test analysis features are fantastic. > > **Cons**: It's a little difficult to set up the prototype tests for the first time, but once set up they're all good as you can clone/duplicate tests. > > Overall, it's a very valuable option for non-moderated tests. We especially like the Figma prototype testing features and strongly recommend it for these reasons. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/178766/usabilityhub?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/178766/usabilityhub) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data