17 years helping British businesses
choose better software
About Wave
Automate key invoicing & bookkeeping tasks and get more time for what you love with Wave’s small business software. Try for free today!
Since it is free, I expected customer service to be non-existent, but they do respond and resolve issues through their messaging system. You can also share info with your accountant.
It was disappointing when UK bank syncing stopped. Would prefer more options on personal designs for Invoices and Receipts.
Filter reviews (1,631)
Usage
Sort by
Filter reviews (1,631)
Wave - Perfect for New Businesses
Comments: Wave has been wonderful, I use it to manage my accounting, and also invoice. I imagine that in the future I would use it for payroll as well. All of this is done with no monthly charge, and a very fair charge for ACH payments on my invoices.
Pros:
It can do pretty much anything that QuickBooks can do, but it can be used for free! This was perfect for when I was setting up the back-end of my entrepreneurial business.
Cons:
It required a bit of learning to use, I was used to QuickBooks, and some of the language, UI, and functions look or work differently. After this initial period it has become perfectly simple and useful.
Alternatives Considered:
One of the best SMB accounting tools out there
Comments: I'm not an accountant by any means, but I know most failed businesses fail because of poor accounting practices; Wave made it easy for me to track due invoices as well as my costs to make sure I kept running in the black and made me look super professional.
Pros:
As a SMB or sole-consultant Wave takes all the annoyances of invoicing and tracking payments in/out super simple.
Cons:
I've honestly not run into an Cons while using Wave (formerly "Wave Accounting).
A simple-to-use accounting platform for small businesses
Comments: I am not a professional accountant but I am able to do simple bookkeeping for my two small businesses myself - thanks to Wave. Invoices can be uploaded in a very intuitive way and connecting outside banking accounts is easy and works very well.
Pros:
Wave is an easy-to-use accounting software. Even people who are not accountants, like myself, can use it. I am a small business owner who does his accounting. The best part is - Wave offers the option to run multiple businesses through the same account. It's very convenient. I simply switch from one business to another without having to log into another account.
Cons:
Many things I did not like about Wave have been fixed over the years. It was mostly performance issues, but they've all been addressed now.
Disappointed
Comments: I am disappointed in that I was hoping for an accounting software AND a payment solution all in one. I am unfortunately now looking for a new payment solution. Support just provided scripted responses. They don't seem to care to escalate anything on your behalf. Receiving your money in a timely manner as a small business means everything!
Pros:
I like the ease of use. Very user friendly. I moved from QB Pro to Wave because of the extreme increase in pricing QB imposed.
Cons:
You can't convert a percentage of an estimate to an invoice (industry norm). You must wait 7 BUSINESS DAYS to receive a bank (ACH) payment. Every single ACH payment I have received from my clients has taken EXACTLY 7 business days while their website states it takes 2-7 business days. Not truthful at all. They also charge 1% with NO cap - and they still hold onto your money! Unbelievable!
Alternatives Considered:
Great accounting & invoicing tools for small businesses
Comments: positive! I've been using them for 5 years and have needed to reach out for personal help a couple of times. They are attentive and thorough even if you have to wait a little bit. The chat function is pretty thorough & helpful too.
Pros:
User friendly, pretty easy to figure out how to do things, simple interface, the free plan offers a lot of tools
Cons:
The process for automatically categorizing payments and income doesn't work as smoothly as it could. Their AI tool is alright but makes mistakes. When you use their native Checkouts tool for collecting payments, they are categorized in a way that you cannot fully edit.
Great for personal and small business!
Pros:
I like that there's a pretty robust free version and I can use it for both personal and business use. I can also link multiple business Wave accounts under a single login.
Cons:
I sometimes have trouble reconciling credit card payments within the app.
Transparent, great!
Pros:
I like it because easy to overview your payments in this app.
Cons:
I dont have negative experiences with Wave
Take the Wave!
Comments: Very straight forward and easy to getting to know
Pros:
Quick and easy invoicing tool that allows online payment
Cons:
Limited options to use for al types of customers
Wave review
Pros:
I like that I was able to send employees their paperwork. I also like how easy it is to create invoicing.
Cons:
I don’t have any cons as of yet but I will continue to use it
Wave Review
Comments: We use Wave to pay one of our contacting parties and it’s easy and secure.
Pros:
Making payments was easy to use and secure.
Cons:
I have not found any issues with using this product.
The Best Cost Efficient Accounting Software
Comments: It was an excellent experience in all aspects, particularly when it came to creating the relevant financial reports
Pros:
The software was a savior for our organization, as we needed something easy to understand, practical, and to be able to access and management from an online system. Wave accounting was above and beyond the best accounting software we had used to date. My absolute favorite accounting software!
Cons:
Setting up the account initially was a challenging process, as the navigation was a bit difficult.
Alternatives Considered:
Excellent Free Software for Small Businesses
Comments: Extremely easy to use and a perfect first software for service based businesses that don't want to pay for Quickbooks yet.
Pros:
- Free - Cloud based - Easily customizable/brandable invoicing and reports
Cons:
It does not do costing per order or inventory management as far as I'm aware.
Wave Accounting is the absolute best
Comments: Our experince with this program has been great and we would not use another program. Our administrative staff has been able to use the program with minimal training. We love the program and will continue to use it.
Pros:
Wave is a simply to use accounting program that allows us to create invoice, receive payemnts, view and print reports and keep up with money that is owed to us. We are able to use this program for all of our accounting and bookkeeping needs. It is so easy to use and the product support is superior to other accounting programs.
Cons:
There is nothing not to like about this program
Online Invoicing Program
Comments: Invoice creation and processing requires zero manual processes with Wave.
Pros:
Wave has robust features that enables me to eradicate manual processes during data entry in various aspects such as bank reconciliation, AP and AR.
Cons:
I have never come across any error on the pro plan.
Our business runs on Wave
Pros:
Free to use most features. Professional looking branded invoices.
Cons:
Lack of support on the free tier. confusing to set up for non accountants.
GREAT FOR SMALL BUSINESSES
Pros:
PROS- ease of recurring billing, saves information for each company or customer needed to be sent invoices, you're able to change pricing for each product or service you are billing for
Cons:
It is all online so you need to keep track of everything via internet
Worst Customer Service EVER
Comments:
Horrid. Eventually you will have a question and need help. Even with the 16 dollar per month they were completely un helpful and dismissive. All you have is chat that they send you pre written script blurbs. While the chat people are PC your in a hell of where they can not do anything.
It was like calling 911 and instead of someone sending help they just sit there and say "Oh that sounds bad, I understand, Golly darn."
Pros:
At first it was useful. Glitchy but free.
Cons:
Customer Service Help Desk The non existent manager No phone to call even with a paid membership
Great for starting out
Pros:
This free option for accounting is amazing for starting up your small business. Easy to use, excellent options for sharing with accounting professionals, optional add ins to extend usability. The reconciliation features are the best I’ve tried.
Cons:
Navigating from one area to Another can be clunky and invoicing can be tedious for adding a new customer. I wish annoperional anonymous guest
Accounting done wright
Comments: Great software, everything worked as it should be, support is fast and really helps you.
Pros:
Perfect accounting software for a small business and someone with less to none accounting knowledge. Creating unlimited estimates and invoices even on the free plan is the greatest feature.
Cons:
No cons here, worked flawless for me and my small business.
Wave accounting is the worst.
Comments: Wave accounting is the worst. We are a niche recruiting firm. We receive large payments via ACH and Credit card. My first (and last) payment with Wave is the result of them holding my money for 7 business days, and on the 6th is retroactively asking me for information. After already approving my payments and invoicing, they get money and are now holding it. They want me to send them a copy of my contract with terms and conditions- again retroactively while holding my money. Over $20K is sitting there, for services I have already rendered, and I cannot collect it. Whats worse, I cannot call a supervisor- they must call me. I am researching a class action lawsuit so if anyone has had this same experience with Wave let me know. In the meanwhile, don't use Wave, and if you receive large ACH's Quickbooks can be paid for with 1 ACH fee- the charge a MAX of 1% or $10 (whichever is lower) Those fees add up.
Pros:
To start with it is free; nice layout and ease of use
Cons:
Their payment system and complete lack of customer service. You cannot speak with a human unless they call you. They charge too much for ACH transactions and do not have the requisite service to go with their charges. One ACH fee could pay for Quickbooks (better system) for a year.
Wave Accounting: Very user friendly accounting solution for the small businesses.
Pros:
1) Easy to use 2) Free of cost for the accounting services 3) Highly recommended for the small business.
Cons:
Not possible to download the bank/credit card transactions those are processed through bank.
Alternatives Considered:
full featured small business accounting but with some drawbacks.
Comments: The program was easy to learn and implement, making my small business financial records more in order.
Pros:
I like using Wave for my small business accounting needs. I have pretty simple needs and don't hire an external book keeper so Wave fits them perfectly and makes tax time much easier than before.
Cons:
Wave has been down a lot lately, which can be frustrating. I only use it for expense tracking, ledgers, and general accounting, so I don't access it as often as if I used invoicing, etc. I've read that most bookkeepers want your data in QuickBooks, so I could see issues with external collaborators.
Free accounting software w lots of add ons
Pros:
It is very easy to create invoices, sent to customers, and receive online credit card payments.
Cons:
This used to be a very robust free platform, but now they make you pay for some of the best features of the service such as capturing and coding receipts. It used to be free, now you have to pay for it.
Wave delivers
Comments: Overall, my experience using Wave was good. The platform is not difficult and it's pretty straight forward to use.
Pros:
What I like most about Wave is the user-friendly platform and the convenience of their app. It is also very easy to send out invoices and get paid.
Cons:
Honesty, I don't have anything that I least liked. Wave delivered and gave me what we needed for our business.
Alternatives Considered:
Made for small businesses and entrepreneurs
Comments: I would definitely recommend Wave to any other small business owner. It even works with other currency if you need that feature. It's worked great for us and it didn't take me long to figure out how to use it.
Pros:
The best thing about Wave is that a lot of things it does are free. What you do have to pay for is a good price and well worth it. The dashboard on Wave is great, easy to acess and use. You also get a very thorough invoice and transaction management feature. Wave is double entry and comes with payroll too. There's live support and training available.
Cons:
I wish I could change the invoices more but you're pretty much limited to whats there. I also thought it was weird that you have to pay to upload receipts. Ive never had to do that before.