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Gather Reviews

4.8 (19) Write a Review! United Kingdom Local product

About Gather

Illustrate ROI with time-saving data capture. Scan business card data with OCR, capture data offline & easily integrate to your CRM.

Learn more about Gather

Pros:

Gather recommended the use of a single form which dynamically changes per department, minimising administrative costs for us.

Cons:

There is nothing to mention that we don't like.

Gather ratings

Average score

Ease of Use
4.7
Customer Service
5.0
Features
4.7
Value for Money
4.5

Likelihood to recommend

9.4/10

Gather has an overall rating of 4.8 out of 5 stars based on 19 user reviews on Capterra.

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Filter reviews (19)

Henry
Henry
Marketing Executive in UK
Verified LinkedIn User
Financial Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

A must of companies who attend a lot of events

5.0 5 years ago

Comments: Overall , great experience, will be using them for the forseable future

Pros:

- Ease of use - Look & Feel - Simplicity - Customer service

Cons:

- Sometimes the camera data gather feature doesnt record accurately

Hannah
EMEA Event Manager in UK
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Not just a software provider, they offer fantastic customer service

5.0 5 years ago

Comments: Gather has allowed us to effectively and compliantly collected event leads and pass those on to sales with clear details on how to follow up. It has massively improved our marketing and sales lead process and has helped us measure ROI from our events

Pros:

An easy-to-use app, fantastic customer service team who are always on hand to support and respond to enquiries

Cons:

Training on how to use the app has been been a challenge and getting used to the new app layout and navigation

Pete
Marcomms Manager in UK
Information Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Has saved us time and administrative costs

4.0 5 years ago

Pros:

We were referred to Gather after looking for a generic online form builder to create multiple forms which were needed across several departments. Gather recommended the use of a single form which dynamically changes per department, minimising administrative costs for us. It has also begun to save time on the floor with no form set up and no per event set up. We can even allocate data collected in the portal and download it directly to the CRM system it needs to be in.

Cons:

As the setup is bespoke, this of course required some initial time investment to have the app customised appropriately, although this was expected.

MSP Gather Response

4 years ago

Hi Pete, We appreciate the extremely positive review you left us. Hearing how we were a part of being able to minimise administrative costs for you, and save time setting up on location at live events is music to our ears. We hope your bespoke solution will continue to support future success at events for you and your business. Kind regards, Carlie Hoare.

Sohil
VP Sales in US
Machinery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great Data Capture Tool for the Money!

5.0 8 months ago

Pros:

The best part is it's a true 2 way push solution to the CRM and have native integrations instead of just using Zapier. The stability of the application is a major plus and the offline capability is huge when your at events with spotty wifi service.

Cons:

The lack of Face ID for unlocking mobile app.

MSP Gather Response

8 months ago

Thanks so much for the review!

Jessica
Event Operations Manager in US
Hospitality, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Tool for the Hospitality Industry

5.0 3 years ago

Comments: My overall experience with gather has been a great one. As an event operations manager this software has made my job a lot easier. Preparing for events and communicating with my counterparts in the kitchen has never been easier. I am so glad that our organization decided to use gather for our event management software.

Pros:

What I found to be the most important quality about this software is that it easily allows information to be shared between multiple departments in real time. I also have found the communications section for internal communications to be extremely useful when contracts are updated or edited. It also positively helps with planning and execution.

Cons:

Getting it set up and initially was extremely time consuming. In that moment it seemed like it was going to be a difficult tool to use however once the setup was completed (with lots of help from Gather support) everyone was so pleased that we made the decision to go with this software. It allowed our organization to be more efficient and effective which also means more profitable.

Gabriel
Director in US
Financial Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Gather does what it says

5.0 8 months ago

Comments: Experience has been smooth and without headaches

Pros:

We initially enrolled with Gather for a specific tradeshow and it performed great. Over time, we've realized that the app is instrumental for everyday social events and prospecting as we can capture prospect business cards from our devices and have their relevant data loaded into CRM for follow up pretty much immediately

Cons:

No issues to date but will report if arise

MSP Gather Response

4 months ago

Thank you for your review Gabriel.

Corissa
Senior Sales Operations Specialist in US
Biotechnology, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great data capture tool!

5.0 5 years ago

Pros:

Gather software allows our field teams to easily capture and record leads in the field and email literature in seconds. Data then uploads smoothly into our marketing software and SFDC, allowing for quick action by our field teams. Gather has helped streamline our field and marketing teams, and will continue to do so in the future as we identify more use cases. Additionally, it has been a pleasure to work with the team at Gather! Their positive, can do attitude, and willingness to accommodate our business needs has made working with Gather an enjoyable and successful experience.

Cons:

The inability to manage users, however, I believe this feature will be available soon.

MSP Gather Response

5 years ago

Hi Corissa, It's great to hear how enjoyable an experience it is working with our team of in-house experts. We appreciate the warm review so thank you! Yes, you are correct, the ability to manage users will be being added in the new update, amongst a host of other features and UI/UX updates. Your Account Manager will be in touch re this soon. Kind regards, Carlie Hoare

Martin
Customer sucess manager in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Gather is accurate!

5.0 5 years ago

Comments: These guys are there for you - the recent addition of an Apptivo interface makes this the "go to" solution for users of this CRM.

Pros:

Accuracy - compares much better to other apps.

Cons:

Business card readers cannot read everything - being able to edit on the phone can be difficult with all products!

MSP Gather Response

5 years ago

Hi Martin, Great to hear from you, we thank you for such a positive review. Our aim is to help our clients along every step of the way, so for you to confirm that's what we've achieved we couldn't be happier. We're taking your cons into consideration and are overhauling the UI/UX which will be released in an update soon. This should address the areas you expressed concern with. Your account manager will be in touch soon. Kind regards, Hugo Spalding.

Carl
Photographer in UK
Verified LinkedIn User
Photography, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A great company and great software

5.0 5 years ago

Comments: Great business to work with, very professional, hard working but friendly and good partners.

Pros:

Very intuitive interface, very responsive. Customisable.

Cons:

Nothing comes to mind. I couldn't see any obvious defects

MSP Gather Response

5 years ago

Hi Carl, Thanks so much for taking the time to give us such a positive review. It's great to know we're on the right track and are constantly working on ways we can better the user experience. We have a new UI/ UX update in the works that will be released soon so look forward to that. Your account manager will be in touch as to when you can expect this. Kind regards, Hugo Spalding.

Will
Product Manager in US
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Great tool for team collaboration

4.0 3 years ago

Pros:

It facilitates productive and meaningful conversations.

Cons:

It can be a bit buggy at times, though this seems to be improving.

Desmond
Digital Product Developer in Germany
Business Supplies & Equipment, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great solution for lead capture automation

5.0 5 years ago

Comments: Clear communication, fast response from support team, positive experience all-around.

Pros:

We love how easy it is to capture lead info with Gather. With 3 easy steps (scan business card, answer qualifying questions, lead review/accept permission statement), we could save the details to the CRM real-time. Our backend colleagues can follow-up on the red-hot leads immediately, so leads get the answers to their questions fast, we convert leads to opportunities more effectively. The ability to add custom questions on the fly is really useful as well.

Cons:

Custom questions are only added to local device; wish they can be managed in the cloud and sorted by user group to cut down the repetitive work involved (add the same questions across X devices) prior to an event. However the Gather team mentioned a solution to this issue is in their development backlog, so looking forward to its implementation.

Marc
Consultant in UK
Events Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Event Data Capture

5.0 5 years ago

Comments: An excellent product supported by helpful customer service.

Pros:

I've used the Gather App across a range of events within different verticals for several years. It has allowed me access to an additional revenue stream and enhanced my offering to customers. The application has proved to be easy to use and robust in operation.

Cons:

The back-office system used for user administration, uploading data and downloading client files wasn't particularly intuitive.

Simon
Retail Experience Manager in Germany
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Outstanding company to work with

5.0 5 years ago

Comments: Gather have transformed the way we capture customer data and been very supportive partners. We started off with some fairly basic requirements however as the solution became more established, our requirements have pushed the software to be developed even further.

Pros:

the software is simple to use and has met our requirements. Gather , flexible and Flexible Insightful

Cons:

there is nothing to mention that we don't like

Matthew
New Business Manager in UK
Verified LinkedIn User
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Gather - Ideal for Exhibitors

5.0 5 years ago

Comments: With gather it is not just the product at a great price but also the time they will spend with you to make sure it is right for your needs. I recommended Gather to a client and they were very pleased that it met all of their very specific expectations.

Pros:

The functionality and flexibility. You can perform bespoke questionnaires with delegates take a picture of their business card which will be read by the software and downloaded you can then apend notes to that specific delegate. Works on many platforms and so allows you to take as much or as little time as you need with each delegate but come away with real qualitative data to follow up on.

Cons:

I have not experienced cons. Just need to make sure you push tour staff to use it.

MSP Gather Response

5 years ago

Hi Mathew, We really appreciate you taking the time to let us know how we help you succeed. Thanks for such a great review! We currently have in our roadmap a way for form updates to be notified to users meaning managerial decisions won't have to travel down the pipeline for your staff. Your account manager will keep you informed as to when you can expect this so stay tuned. Kind regards, Hugo Spalding.

Sophie
Operations Manager in UK
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Wallace Cotton Review

5.0 5 years ago

Comments: The team was easy to talk to and set up was fast and efficent. We did not have any techinical problems while using it!

Pros:

I like how we can easily download all the data into a CSV file- quickly!

Cons:

That we can not select which fields to be manditory. E.g. it would be helpful if a customer could not complete the form without entering their email address first.

MSP Gather Response

5 years ago

Hi Sophie, Thank you for such a warm review. Your first event was a terrific success - glad we could help! We will soon be releasing an update to our Gather Lite version which will provide you with the ability to select mandatory fields. Your account manager will update you soon. Kind regards, Carlie Hoare

Carl
Senior account manager in UK
Sports, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Gather by MSP Gather Review

4.0 5 years ago

Comments: Very good easy to use

Pros:

It’s ease of use I like that I could add my own questions

Cons:

In the lite mode I want more functions

MSP Gather Response

5 years ago

Hi Carl, Thanks for giving us such a warm review, we love hearing the hard work we do pays off to supply our clients with a useful product. We are always looking at how best to adapt our product to benefit our users. If in the meantime if you need help with anything, please don't hesitate to get in contact with your Account Manager or our support team. Kind regards, Carlie Hoare

Jason
Events Manager in UK
Automotive, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Gather App Review

5.0 5 years ago

Comments: Very positive. The speed of response is exactly what we would be looking for in a supplier and partner.

Pros:

Ease of use has been a real factor along with the ability to tailor to our event. The service support and speed of response though has been the main factor, this is second to none.

Cons:

None really, it does everything we require

Brendan
EMEA Customer Engagement Marketing in UK
Verified LinkedIn User
Computer Hardware, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Very Happy!

5.0 5 years ago

Comments: 10/10, couldn't be happier.

Pros:

-its extremely easy to use -very efficient way to collect leads - the app is quick an effective - customer service has been 10/10

Cons:

At the moment I honestly can't think of any. Being Able to run the form on a laptop would be a nice feature.

Elisse
Marketing Coordinator in UK
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Gather Review

5.0 3 years ago

Comments: Very satisfied/

Pros:

Ease of use and data extraction was simple.

Cons:

The portal signs you out after you close your device, meaning you have to enter details each time you open the app.