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About FuturaERS
EPOS and Retail management solution providing businesses with stock management, merchandise planning, inventory control, replenishment.
Learn more about FuturaERSShowing 13 reviews
Marcello R.
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- Reviewer Source
- Reviewed on 23/04/2020
"Excellent Software, Reliable, Quality Support - Good People at Futura - 12 years & would Buy again"
Comments: 10/10 - Great Support, Great usability, Great Team.
Pros: Reliable, Extensive Reporting, Easy to use, Detailed. When you invest in Retail Software it's not just about it's functionality, it's a partnership with the providers and their ability to support and develop software further. They have very good Job retention so I am still speaking with the same people from when we purchased 12 years ago. They are great people with exceptional knowledge & understanding. I would have no hesitation in recommending and have done and I know other customers are also very happy with both product & support from Futura Team.
Cons: Their is nothing I dislike. It has been so reliable.
Vendor Response
by Futura Retail Solutions on 24/04/2020
Hello Marcello,
Thank you so much for your wonderful review, I will share you kind comments with the team.
Best regards,
Tina
- Reviewer Source
- Reviewed on 23/04/2020
Paul M.
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- Reviewer Source
- Reviewed on 19/11/2019
"Futura our epos retail solution"
Comments:
Futura have always been great to work with and continue to develop the product.
They allow us to control our stock holding and replenish as needed
Pros:
The accessibility of the information and that everything that you need to make the right business decisions is there for you.
The ability to select what and how you access the information is very valuable.
The variety of ways you can promote and control by store and time line.
Live updates on sales is a great positive
The stock replenishment system is fantastic with a great level of sophistication that we still don't fully utilise after 11 years of using it.
Cons:
Not a lot but would like a cost effective way to scan goods in.
The ability to report historically in product statistics when you have just added an attribute.
Vendor Response
by Futura Retail Solutions on 20/11/2019
Thank you Paul for taking the time to review our product. We will be showing our new scanner solution at the next user group so hopefully this will help with your Goods in requirements too!
- Reviewer Source
- Reviewed on 19/11/2019
Adrian R.
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- Reviewer Source
- Reviewed on 07/11/2019
"Solid Retail Management System with Excellent Service & Support"
Comments: We've been using the Futura system for over 15 years. Originally deployed across seven independent stand-alone stores and 20 concessions within the House of Fraser, its reliability is undeniable. We've been able to deploy core upgrades at our own pace and have had several bespoke add-ons developed over the years that are still being used today (e.g. accounting system interface, ecommerce interface, EAN management, sale price import, custom forms). The Futura system remains at the heart of our retail operations today, servicing our London flagship store, our ecommerce website and wholesale distribution.
Pros:
- Flexible configuration & deployment
- Reliable & secure data communication
- System stability
- Comprehensive functionality
- Friendly, knowledgeable & efficient support/development teams
- Bespoke add-on development available
- Regular & relevant training courses available
Cons:
- Looks a little dated
- Steep learning curve (formal training highly recommended)
Vendor Response
by Futura Retail Solutions on 11/11/2019
Thank you fro taking the time to review our product, its great to hear you are so happy with both the product and the support from our team.
- Reviewer Source
- Reviewed on 07/11/2019
Adam T.
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Alternatives Considered:
- Reviewer Source
- Reviewed on 13/07/2020
"Superb product and even better customer service"
Comments:
Our on boarding was on a tight schedule, this was no problem for Futura.
Our discounts and offers are complicated, again no problem for Futura.
Almost 1 year into our relationship and the level of service is as fantastic as it was at day 1.
We are very happy.
Pros:
Our favourite thing is the many ways that a task can be achieved. Then, in the rare case that the software doesn't have the answer the guys at Futura will go ahead and build it!
It's almost as if they want you to come up with something they haven't considered so they can go ahead and improve the product even further.
Cons:
Some of the built in reports can be formatted in a way that would probably be described as outdated. Saying that, there are loads of ways to get the data you need so it's not the end of the world.
I've also heard that some retail managers like these built in reports as they can access them very quickly and without assistance.
Vendor Response
by Futura Retail Solutions on 15/07/2020
Hello Adam,
Thank you for taking the time to write this brilliant review. It's great to hear that you are so satisfied with the system, and that the you have found both the project and the on-going support to be so good.
Best regards,
Tina Royall
- Reviewer Source
- Reviewed on 13/07/2020
Eunice T.
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- Reviewer Source
- Reviewed on 07/11/2019
"Easy to use and Good product"
Comments: Nice support team and the software is easy to use.
Pros: It does the job. Collecting data and putting into reports that we can use to analyse sales and make further decision on buying and selling our products.
Cons: Sometimes, the reports I have in mind are not really available and need to be create a bespoken one to tailor-made one.
Vendor Response
by Futura Retail Solutions on 11/11/2019
Thank you Eunice for taking the time to review our product.
- Reviewer Source
- Reviewed on 07/11/2019
Eleni R.
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- Reviewer Source
- Reviewed on 13/03/2020
"An integrated service - supporting online and in-store sales"
Comments: Futura ERS allows integration with our online shop which is crucial to our business growth strategy. In addition, this integration is able to work on a real-time basis preventing the duplication of original art sales online and in-store. The support service is excellent.
Pros: The product is quite straightforward to use. I particularly like the Statistics tools which allows me to easily see the daily sales which can be broken down by til and branch. I have also found the software to be very reliable.
Cons: I am yet to find any missing elements to the software!
Vendor Response
by Futura Retail Solutions on 19/03/2020
Hello Eleni,
Thank you for taking the time to review our product, I am particularly pleased to hear how good your find the support service, I will pass this onto the team.
Best regards,
Tina
- Reviewer Source
- Reviewed on 13/03/2020
Paul K.
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- Reviewer Source
- Reviewed on 21/04/2020
"Best ERP System for SMB"
Comments: Futura are alway helpful and ready to listen to its customers to make the product better. The annual customer meeting are always welcome and you are able to talk to other customer users to get ideas for your own business.
Pros: It’s does what is says on the tin. It’s logical, easy to use, outstanding.
Cons: The reporting function needs to be updated, however you can get the info in different functions
Vendor Response
by Futura Retail Solutions on 23/04/2020
Thank you Paul for taking time to review Futura, it's great to hear you were so satisfied with the product and the support from our team.
Best regards,
Tina
- Reviewer Source
- Reviewed on 21/04/2020
Ben P.
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- Reviewer Source
- Reviewed on 22/04/2021
"Used for over 20 years..."
Comments: It's been consistent, reliable and I've chosen it again for different companies over the last 20+ years. Above all else, we value the incredible consistency of staff within Futura which means that they can be trusted to know what they are talking about and trusted to solve any issues that come up. We've never been made to feel like a small or unimportant client.
Pros: It's a well integrated solution that covers our EPOS and back office functionality and is simple to use, even without an in-house IT staff
Cons: There are some small niggles over functionality where different programmers do things in different ways between modules - but these are overcome with practice
Vendor Response
by Futura Retail Solutions on 26/04/2021
Thank you Ben for this great review.
- Reviewer Source
- Reviewed on 22/04/2021
Maeve M.
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- Reviewer Source
- Reviewed on 22/04/2021
"Futura Review"
Comments: Overall I would describe out engagement with Futura as very positive, and the duration of our partnership is testament to that.
Pros: Futura take a very hands-on approach, and have an excellent level of customer service. We have access to a wide team with a range of specializations, and we have developed an excellent rapport over the last few years.
Cons: Like all IT integrations, development testing and deployment take time, but Futura manage expectations with regard to timelines and unexpected delays very well.
Vendor Response
by Futura Retail Solutions on 26/04/2021
Hello Maeve, Thank you for taking the time to leave this review, i will pass your comments on to the team.
- Reviewer Source
- Reviewed on 22/04/2021
Marc T.
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- Reviewer Source
- Reviewed on 11/05/2020
"Reliable retail system with great support"
Comments: My overall experience has been positive as despite the Museum using Futura for 10 years when I joined many aspects of functionality within the system had not been put to use so it has been a very beneficial experience to explore these, with great assistance from the Futura support team, and put them into action to help the business,
Pros: Futura is a very easy to use retail system which generally allows you to perform most functions you would require from a retail system, the team there are very knowledgable and are always willing to go the extra mile to help.
Cons: Reporting functions are the weak side of Futura as although many basic reports can be easily setup anything more detailed really requires running large size data downloads and then a lot of manipulation in excel using formulae and tables to be able to present data in a more meaningful way
- Reviewer Source
- Reviewed on 11/05/2020
Anthony B.
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- Reviewer Source
- Reviewed on 22/08/2019
"Great system run by great people"
Comments: We use Futura in the Retail stores, Buying team, Warehouses and finance. All contact I have had with the team has been positive, be it over the phone, emails or face to face. The system has improved how we Goods in items and distribute to our stores by introducing it in our warehouse.
Pros:
Support team are always quick to respond very knowledgeable
Ease of use both back end and front end
Training sessions run by Futura are informative and you come away learning more than before
Staff are always friendly and on hand when needed
Reports are easy to tailor and run
Cons:
limited options for mobile POS
More indepth reporting tool requires extra licences
- Reviewer Source
- Reviewed on 22/08/2019
Stephen G.
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- Reviewer Source
- Reviewed on 19/05/2021
"Futura ERP"
Comments: Very good, backed up with excellent customer service and support
Pros: Very stable & reliable platform with little or no downtime. Easy & quick to implement with good stock and order management functionality. Has coped well with many different types of distribution channels, globe trade, also manages high volume of transactions. For example a new database was set-up and operational in one day.
Cons: The area which can be improved are reporting, although this may be due to our bespoke set-up.
- Reviewer Source
- Reviewed on 19/05/2021
Kirstin E.
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- Reviewer Source
- Reviewed on 11/05/2020
"Excellent overall package"
Comments: It has been excellent, the team know the software well and have been so helpful in providing training to me, especially as I had no experience of back office retail software before.
Pros: Futura's customer service has been amazing. It's offers very high level product descriptions and organisation. It produces a lot of data. They've helped with making the reporting easier, and supported this with training as well.
Cons: We worked together on finding a solution to some simpler reporting, as there was a lot of data and as a smaller organisation sometimes it was more efficient to just have a simple report.
Vendor Response
by Futura Retail Solutions on 12/05/2020
Thank you Kirsten for taking the time to write this review. i will pass your kind comments on the customer service back to the team.
Kind regards,
Tina
- Reviewer Source
- Reviewed on 11/05/2020
