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About Teampay

Teampay optimizes spend with modern built-in controls that enforce your policy and enable you to manage everything in one place.

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Pros:

Slack integration, and how easy it is for employees to submit an expense.

Cons:

It does not have very basic functionalities and implementation vs sales is very different. I start thinking that this company is scam, since how can you miss the most important functionalities.

Teampay ratings

Average score

Ease of Use
4.3
Customer Service
4.3
Features
4.1
Value for Money
4.3

Likelihood to recommend

7.4/10

Teampay has an overall rating of 4.3 out of 5 stars based on 51 user reviews on Capterra.

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Filter reviews (51)

Andrew
Andrew
Controller in US
Verified LinkedIn User
Consumer Goods, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Let Management Make Their Own Decisions

5.0 6 years ago

Comments: Teampay is always there to help or answer any questions in a timely manner, which is important in the world of finance.

Pros:

I love that it gives power to the people! The employees don't need to ask accounting for every single payment request, but also do not have a physical credit card that is difficult to track and report every month. This has eased up the lift in the accounting department as expense reports have fewer charges and AP is also lighter. There are still controls in place to ensure that these decisions are being approved, but these are decisions that should be approved within those departments anyway.

Cons:

My company definitely pushed the limits of the software, in terms of transaction counts and approval groups. Managing approval groups is a bit clunky, but it's not a huge problem.

Amanda
VP of Finance and Technology in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best Spend Management Tool

5.0 2 years ago

Comments: Overall it is great. It is easy to use and the control we have is great. We aren't micromanaging but we do have the control we were lacking prior to.

Pros:

Teampay is super easy to use and has cut our monthly spend by more than 50%. Expense reports are turned in on time, its easy to upload receipts. It directly integrates with our ERP. The cash back on all purchases is amazing. Implementation was easy and the spend management control is beyond anything I have seen.

Cons:

I wish the expenses wouldn't transfer over to our ERP unless the backup has been uploaded.

Teampay Response

2 years ago

Hi Amanda, thank you for the kind words! We are so glad that you're finding Teampay to be super easy to use and that we've been able to help you reduce your monthly spend! We appreciate your support as we continue to grow.

Tara
Head of Enablement and Operations in US
E-Learning, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Modern way to pay

5.0 3 weeks ago New

Comments: Easy to use, great slack integration! WAY easier than an a traditional expense report.

Pros:

Way easier to manage corporate spending than expense reports

Cons:

When creating a virtual card, at times you have to guess at the amount you will need and that guess needs to be high than what you anticipate - especially when using team pay for booking travel .

Jack
FP&A Manager in US
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Adequate for a time

3.0 2 years ago

Pros:

TeamPay is an intuitive software that is quick to get up and running. I'm able to approve and modify purchase orders coming through in moments through the Slack integration. It's simple.

Cons:

Although it's quick to get up and running, TeamPay is not a long-term solution. Reporting and PO management is unstructured, creating extra work for AP teams. As an example, because nearly all of the system is open text, employees will make multiple vendors, POs that AP has to manually reconcile (ex: TeamPay, Team-Pay, TeamPay.com would all be different vendors).

Teampay Response

2 years ago

Hi Jack, thank you for sharing your feedback. Our product team is actively working to optimize much of the functionality you described in your review and would love to speak with you to learn more about your experience and use cases. If this is of interest, please reach out to [email protected]. Thanks again for your feedback; we couldn't grow without it!

Brian
VP Finance in US
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great Visibility to Spend

5.0 2 years ago

Pros:

I love that I get to see all of our credit card spend in real-time through slack notifications. It gives me great visibility into who is spending what and when.

Cons:

I wish the expense reimbursement module was completely. This is a huge gap in my current processes that I would like to use Teampay to solve. Also, things that need to be paid with a physical card (ex. hotels, taxis, dinner) is somewhat difficult through Teampay.

Teampay Response

2 years ago

Hi Brian, thank you for taking the time to share your experience. We're so glad to hear you're enjoying our Slack integration and have greater visibility into spend with Teampay. Regarding reimbursements, we recently announced direct reimbursement syncing with NetSuite, Sage Intacct, and QBO. Your Customer Success Manager would love to help you get that set up if you haven't already. They can also help you work through physical card transactions. Thank you again for your feedback!

Timothy
Accounting Manager in US
Telecommunications, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Perfect for the Small Business

5.0 2 years ago

Comments: So far positive, as long as you build proper controls around it.

Pros:

It's very easy to use and it's also integrated with Slack (no extra PW/Login needed). It's features are good enough to accomplish credit card controls, but not so robust that you have to build on top of it.

Cons:

There were certain features that were missing (shutting off recurring subscriptions) and not having the ability to notify when renewals are up.

Jennifer
Executive Director, Central Services in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Good product for expense management

4.0 2 years ago

Comments: Teampay has improved the team experience tenfold and I look forward to a better experience once we get some of the backend items fixed.

Pros:

The request process and approvals are a breeze. And the TeampayGo cards allow management to approve spend before the card has been charged!

Cons:

Some of the features were over-sold in the demo, so I walked into features in beta or not yet released that were made to seem as if they were the base product, which caused a bumpier start than I expected. The ACH turnaround is also very slow, so we cannot use that feature yet, even though I has factored that into cost offset.

Brett
Brett
Director of Finance in Bermuda
Verified LinkedIn User
Hospitality, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Solid for recurring expenses, but there are better options out there

4.0 5 years ago

Comments: We wanted to help our team purchase the products they need while keeping track of everything and Teamppay does a good job of it. Problem is their competitors are able to offer additional value.

Pros:

The Slack integration is a very cool and user friendly way for users to request additional recurring billing software. Customer support team is good and trying to grow the product as they are a small company.

Cons:

They do not provide credit unlike competitiors Divvy and Brex which really impacts the value. Also our Slack integration broke and it was very difficult to get it back up and running

Nam
Controller in US
Education Management, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

More promised than delivered

2.0 2 years ago

Comments: Not a positive experience with the implementation team. Product was over promised during pitch. They need to fix all bugs and issues before signing on clients.

Pros:

Pros includes Amazon business integration and approval rules

Cons:

Implementation is frustrating, we are 6 months into implementation at this point and core functionality of the product still does not work. There are multiple bugs within the system that we find every day.

Scott
Senior Office Mananger in US
Medical Practice, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to Use

5.0 3 weeks ago New

Comments: 10/10 it makes my job much easier especially since I have a larger team

Pros:

Ease of use and efficiency of tracking expeditures

Cons:

Is "click" heavy meaning you meay have to lean in a little extra to get the task complete but overall this is a small con

Connor
Accounting Manager in US
Financial Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Teampay - Accounting Manager

5.0 2 years ago

Comments: Overall, Teampay is a simple solution to monitor company spend, and is a nice replacement for issuing company credit cards to all employees. The integration with Intacct is easy to use, and the reports generated are useful for seeing how funds are allocated to different GL accounts

Pros:

The easy of routing payment requests to department heads, and the ability to monitor expenses.

Cons:

Occasionally, there are timing issues between when purchases sync to Teampay, which can be a nuisance during monthly close

Teampay Response

2 years ago

Hi Connor, Thanks so much for taking the time to share your experience We're thrilled that Teampay is giving you more visibility into company spend and helping you issue credit cards to employees. In terms of your syncing issues, our product team would love to connect to learn more about your experience. If this is of interest, please reach out to [email protected]. Thank you for your support as we continue to grow.

esther
Analyst in US
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Automated expense mangement

5.0 2 years ago

Comments: The platform is at a constant improving, they take customer feedback into consideration on improving the software.

Pros:

The approval process is quite important, the software was able to fully automate this process via work messaging system. This help reduce the work on the finance team. Auto alert notification for missing document also help to reduce the manual tracking.

Cons:

User management process was challenging if large users count, and the HRIS system does not support user management.

Teampay Response

2 years ago

Hi Esther, thank you for the kind words! We're so glad you're finding our automated approval processes to be so helpful for your team. We appreciate your support as we continue to grow.

Nicholas
Finance Administrative Assistant in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

A solid foundation, but needs some work

4.0 2 years ago

Comments: Teampay has a solid foundation, but I find myself thinking about how much better it could be if it made some information more readily available.

Pros:

It is easy to add people to the system and send requests. The interface is straight forward and not crowded. I've never experienced a bug with this program as well.

Cons:

It is hard to keep track of the approvals I have sent that have been approved. I have to scroll through the chat to see which ones have been approved and sometimes the cha doesn't include information like who approved it and what vendor it is for. I also get logged out a lot which can be frustrating when I'm trying to send requests.

Teampay Response

2 years ago

Hi Nicholas, Thank you for sharing your experience. We're happy to hear that you're finding our interface to be straightforward. Regarding keeping track of approvals, the Teampay web application offers a view into all approvals that you can filter by user, payment method, and more. In terms of getting signed out at times, we hear you! This is actually related to security and compliance. Thank you for taking the time to share your experience, and please feel free to reach out to [email protected] with any questions.

Gregory
Revenue Analyst in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Simple & Effective

4.0 2 years ago

Comments: - TeamPay simplifies the payment/approval process for requesters and approvers while maintaining a clean and efficient dashboard for spend management.

Pros:

- Easy to use- Slack Integration for requests/notifications- Accounting Software Integrations- Adjustments/Changes Are Simple To Manage- Workflow features - Approval Processes/Uploading Receipts/Historical Data- Newly Added Reimbursements For Team- Easy to view card status etc

Cons:

- Setting up large approval workflows can be time consuming- Expensive- Support can sometimes be hit or miss

Teampay Response

2 years ago

Hi Gregory, Thank you for sharing your experience! We're so happy to hear that you find Teampay easy to use and that you're taking advantage of a variety of our features. Regarding large approval workflows, our product team is currently working through a solution to that and would love to hear from customers about their experiences. If this is of interest, please reach out to [email protected]. Thanks again for taking the time to share your experience and for your support as we continue to grow!

Melissa
Executive Assistant in US
Financial Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Very Useful Too;

5.0 2 years ago

Pros:

Teampay is very impactful for our team. The process of approval is very streamlined within our company, and once the card is active it is very simple to use.

Cons:

The one negative part of teampay that I have personally came across is that not every merchant will accept teampay. Some flag for fraud (Doordash for example) when used multiple times.

Alexander
Accounting Manager in US
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Teampay

5.0 2 years ago

Comments: Mostly positive

Pros:

The ease of use and dynamic feel of the product makes it more inviting

Cons:

The casual change to reporting styles without alerting customers

Teampay Response

2 years ago

Hi Alexander, Thank you for this review! We're thrilled that you find our product easy to use and inviting. We are always looking for ways to improve the user experience. You can find the latest product updates in our monthly release notes, located in Zendesk. If you have any questions about specific changes to the product, please reach out to [email protected]. Thank you again for sharing your experience!

Ben
Chief of Staff in US
Architecture & Planning, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Teampay - New Admin

5.0 2 years ago

Comments: Someone else set up TeamPay then left our company so I took over as Admin. It's been fairly easy and intuitive to use. I'm still learning the ins and outs of it for reporting.

Pros:

Easy setup of new cards with rules. Makes categorizing spend easy.

Cons:

Slack app can be a little clunky at times.

Teampay Response

2 years ago

Hi Ben, thanks for taking the time to review Teampay! We're so glad you're finding our product easy and intuitive to use. We are always looking for ways to improve our users' experiences, so we would love to connect you with our product team to discuss your experience with our Slack app. If this is of interest, please reach out to [email protected] so that we can get you connected. Thanks again for sharing your experience!

Shannon
Shannon
Senior Events & People Operations Specialist in US
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Makes your life easier!

5.0 6 years ago

Comments: This tool is amazing and every company should be using it! I have never used a more efficient accounting approval and purchase tool. Love, love, love it!

Pros:

I first started using this app as an Office Manager you may be several purchases in one day. I'd spend a full day once a month going back and finding my receipts in my inbox or dig through my wallet. Now, I get my purchases approved and have accountability to load my receipt directly after the purchase. It's such a time saver!

Cons:

I wish there was a physical card we could use for in-person transactions or places that require a card.

Dena
Senior Accountant in US
Computer Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

TeamPay useful for smaller expense

4.0 2 years ago

Comments: keeping smaller purchases out of the Accounts Payable system and helping to get those purchases done faster, thus helping work flow.

Pros:

I have found that TeamPay has been a useful tool to help with those smaller purchases that do not require contracts. It makes it easier for employees to purchase without going through PO process.

Cons:

The export and reporting is not as useful. I find that I must manipulate the data to get it into a useable form.

Chris
Controller in US
Computer Software, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellant Service

5.0 6 years ago

Comments: Excellent service and great product for a company our size with many different types of expenses.

Pros:

The ability to control, track and monitor spending. I prefer the use of virtual cards because it for the most part guarantees receipts from emails, unlike a physical card and having to track receipts down.

Cons:

Sometimes the website is slow on loading. Also having the ability to prevent someone from making a future charge if they have not uploaded receipts from a prior purchase. This will help reinforce the need to upload receipts. If teampay can expand globally that would also be great.

Shweta
Controller in India
Security & Investigations, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Teampay

5.0 2 years ago

Pros:

Customer service, user friendly and approval process

Cons:

Receipts back up is available as a dump not formatted by vendor and months.

Alex
Senior Accountant in US
Internet, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

User friendly for mid-size companies!

4.0 2 years ago

Comments: Positive! Would highly recommend.

Pros:

The ease of use and the integration with Slack and approval workflows

Cons:

The reconciliation between postings from the bank against their statements. Also, after the downfall of SVB, TeamPay was completely restricted without any workarounds.

Teampay Response

2 years ago

Thank you for your honest review, Alex! We really appreciate your feedback.

Rachel
Senior Accountant in US
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Teampay Review

5.0 2 years ago

Comments: Experience was good and was satisfied while using it

Pros:

Easy approval routing and integration to the accounting software

Cons:

The reporting could be better. Expensive compared to similar products

Teampay Response

2 years ago

Hi Rachel, Thanks for sharing your experience! We're happy about your positive experience with approval routing and accounting software integration. We appreciate your feedback about our reporting. Our product team is currently actively exploring ways to optimize that functionality. Thank you again for this review.

Nupur
Asst. controller in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

teampay

3.0 2 years ago

Pros:

ease of using the software, adding users

Cons:

it does not sync with the accounting software sometimes

Mehran
AP Manager in US
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

My favorite tool

5.0 6 years ago

Pros:

As an AP Manager, here at The Bouqs Company, this tool has saves us plenty of time and money. Amazing speedy way of giving employees credit cards through an approval process.

Cons:

The lack of monthly statements makes it a bit difficult to reconcile the account during our month end close.