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Google Forms Reviews

4.7 (11,003) Write a Review!

About Google Forms

Survey builder application that allows one to create customizable forms that could be shared among sample using a web URL.

Learn more about Google Forms

Pros:

Google Forms is a great tool that you can use to get any kind of data collected from work freinds or community.

Cons:

There are no templates for questionnaires and surveys. No branching and no logic skipping.

Google Forms ratings

Average score

Ease of Use
4.7
Customer Service
4.4
Features
4.4
Value for Money
4.8

Likelihood to recommend

9.0/ 10

Google Forms has an overall rating of 4.7 out of 5 stars based on 11,003 user reviews on Capterra.

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Filter reviews (11,003)

Aditya Kumar
Aditya Kumar
Technical Intern in India
Verified LinkedIn User
Food & Beverages, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Forms generation is made only with Google Forms

5.0 last month New

Comments: Great and intuitive user interface, which makes it easy to create handy forms.

Pros:

Using Google Forms is of great use, from using it to create forms as per requirements to generating reports according to the results. Google Forms had already been a great help to me. I love the diverse options that Google Form offers.

Cons:

It does have some customizations, but it could be great if you provided more styling and fonts to create it more visually appealing.

Bob
CEO in US
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Google Forms works for any business!

5.0 last month New

Comments: Google Forms makes working with people who cannot be in the same room easy and fast. We have to work quickly to grow business and Google Forms is instantaneous.

Pros:

Google Forms are easy to use and share. As a consultant, I use Google Forms with clients to make sharing information easier and updates quicker to review.

Cons:

There is not much not to like with Google Forms. I haven't found it to be a problem for anyone to use.

Leah
Senior Client Service Rep in Canada
Media Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Decent application, however some limited functions

3.0 2 months ago

Comments: Overall a decent application, however I find there other other form companies on the market that offer better systems and form applications.

Pros:

I like the ease of use, very user friendly. Plus the forms are able to be used on virtually any device

Cons:

There are some conditions within the form that do not work (at least for me). And there are a few functions other form apps offer (ie. connecting with other apps for data entry).

Esther
Business Planning Analyst in Canada
Government Administration, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Google forms Review - Benefits & Limitations

4.0 4 months ago

Comments: I admire the fact that I can customize my questions and have multiple team members collect data real-time but I think it will be more efficient being able to deploy forms remotely - especially to areas with limited internet connectivity. Its templates come in handy in gathering feedback and rolling out internal surveys.

Pros:

One feature I like most about using google forms is its seamless integration with Google Workspace and apps such as the google drive, calendar and sheets. This helps me stay organized!

Cons:

When rolling out large marketing surveys, I find using google forms limiting. For instance it currently lacks advanced options like in-depth branching logic, which in most cases I need for complex client and project surveys. Unlike other products such as ODK and Kobo survey tools, google forms is heavily dependent on internet access, making it difficult to deploy field surveys - which I need most times for field assignments. Think again if you need this tool for offline data collection!

Verified Reviewer
Verified LinkedIn User
Pharmaceuticals, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good for Simple Use Cases

4.0 last month New

Comments: For what it is, it works great and is reliable.

Pros:

That is is included with my Google subscription I already pay for

Cons:

Limited styling and customization and logic options.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent form creation!

5.0 last month New

Comments: I've been using Google Forms from my college days up until now. It's super easy to work out as it's made very easy. You can manage individual responses, which is easy when working on specific areas of a project and if you needed to see answers as a whole, it's just as simple! The settings make it easy to ensure nothing is adjusted once a form is sent out too which is very important for the projects i pursue. I can't recommend it enough and will continue to advocate for it.

Pros:

It's very easy to use and similar to other paid alternatives. I utilise this web app to get customer feedback on projects as it's easy to manage the responses and easy to setup initially. My favourite area is the settings as you can set defaults for questions and adjust the style of the form.

Cons:

There's not much to complain about, it's free to use and very easy to manage.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Creating forms with Google Forms

5.0 2 months ago

Comments: I've been using Google Forms to create forms and share them with several people when looking for popular or social opinions.

Pros:

t integrates seamlessly with Google Workspace, allowing automatic data collection and analysis through Google Sheets. Its simplicity and accessibility make it ideal for both personal and professional use.

Cons:

It offers limited customization options for design and branding, which may not meet the needs of businesses seeking a polished appearance. Additionally, its advanced features are relatively basic compared to paid form builders, potentially limiting its use for more complex data collection needs.

Kimberly
Owner in US
Fine Art, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Not a big fan of google forms

3.0 last month New

Comments: I am not a fan of google forms. Although I have to use it on occasion, there are other products I prefer to use.

Pros:

I like that I'm able to capture information from audience.

Cons:

It is always difficult to integrate from already created docs outside of the google drive database.

Elia
Content marketing intern in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Auto savings of information

5.0 last month New

Comments: I have never found a drawbacks with Google forms.

Pros:

Google Forms is so amazing and incredible platform for creating surveys forms, planning forms and it's supported by Google cloud for proper data

Cons:

It's has the best data encryption and protection tool unlike others.

Sofia
Sofia
Seniot Test Engineer in Italy
Verified LinkedIn User
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Fast and reliable to collect opinions

4.0 2 weeks ago New

Pros:

The fastest way to collect users' opinions. There are plenty of options to configure how the questions should apper and how answers can be sent. We particularly use multi select options so we can plot a bar chart after and easily insert it into our presentations.

Cons:

Either anonymous or with Google authentication, there is no easy options to use other authentication systems like Microsoft AD/Entra ID or a custom list of user credentials.

Ali
Ali
CEO in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Use Plug-Ins + Branding to Elevate Your Forms!

4.0 5 months ago

Comments: We use Google Forms for all of our client intake, and for kickoff meeting preparation. It makes it easy for us to get to know our clients and capture all necessary information!

Pros:

Google Forms is a great platform for unlimited free forms. Recently, we have started applying branding to the forms (using brand fonts, graphics) which has helped elevate the experience. We also have started utilizing plug ins!

Cons:

The biggest con is that inside the platform it is not possible to automate form responses.

Kimberly
Kimberly
Talk show host Programmer in US
Verified LinkedIn User
Broadcast Media, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Google Forms-Basic & Needs to be Better

4.0 10 months ago

Comments: For me, Google Forms seems to be a tool that was put together for basic usage and left alone. Other forms that you have to pay for have an easier interface and allows for more integration with other tools.

Pros:

Google forms is great for a burgeoning business or for someone without much knowledge of basic design. You can use it quickly and without any additional cost. It is seamless with other Google Workplace tools.

Cons:

Google Forms are much too basic for businesses that require software integration. To actually use for specific use cases can prove difficult or impossible. Also, there are no visual aides that I could find they offer. It is more difficult to share than it needs to be, too.

Brianna
Brianna
Founder in Australia
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Free, Easy to Use, Wildly Simple Compared to Competitors

5.0 12 months ago

Comments: Great! 10/10 recommend--especially when first getting started with forms.

Pros:

As the title says--free (included in Google Suite / Google Workspace), wildly easy to use, and much more user friendly than some of the more complicated survey, form, and questionnaire builders out there. If you're looking for a survey builder and publisher that you can pull together and share ASAP--this is the tool for you.

Cons:

N/A -- honestly, there is nothing we don't like about Google Forms. If you need incredibly complex form development and design--probably go elsewhere. That said, if the face of the form/survey can be relatively simple and the weight lies in the data collected and post-survey analysis, exporting and transferring to Google Sheets and then running Excel analysis will do you well. (For free.)

Verified Reviewer
Verified LinkedIn User
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Perfect Survey & Formative Assessment Tool

5.0 4 months ago

Comments: I use Google forms regularly for events, educational programs, and curriculum surveys.

Pros:

Quick and easy to create surveys and submission forms

Cons:

I'd love to see more customization options for branding

Jamie
Account Manager in US
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Google Form is a daily MUST

5.0 4 months ago

Comments: I use Google Forms in my day to day,, it is vital! The user end is great because anyone can fill it out so it seems to really help get responses if I can put it into a google form.

Pros:

I LOVE the ease of Google Forms, from creating, using, and parsing into a Google sheet. It just makes every aspect of my job and personal life so much easier!

Cons:

I can not name a single thing because everytime I think I need something changed someone shows me or I figure out that google forms already has it, I just did not know it!

Olden
Olden
Freelancer in Zambia
Verified LinkedIn User
Education Management, Self Employed
Used the Software for: 1+ year
Reviewer Source

Fantastic tool for collecting feedback and data. Highly Recommend for All.

5.0 8 months ago

Comments: My overall peak of experience with Google Forms is that it is user friendly and efficient tool for creating surveys, questionnaires and other types of forms.

Pros:

What I like most about Google Forms is about some common features that us users enjoy like customizable Templates, real time response tracking and the ability to easily share and collaborate on survey and questionnaires.

Cons:

What I didn't like about Google Forms is that it have limited advanced features and lacking in design options.

Sam
Office Administrator in US
Utilities, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Amazingly Easy Software

5.0 4 months ago

Comments: Excellent experience overall using Google Forms. I feel more proficient in my work and like I can get more done in a shorter amount of time. I think that is due to the simplicity in use and structure in Google Forms. Everything is so easy to learn and use. The company I work for has had great success using this software. You will not be disappointed!

Pros:

Google forms, like most Google software, is so easy to use. It has all the same tools as the higher end software like it but at a much lower price point. The ability to share and access documents is so simple and concise. You can also have real-time collaborations with others which can be great for teambuilding. Overall great program!

Cons:

There are some limitations when it comes to Google Forms. For example, you cannot exceed 500 KB in text and the limit for image uploads is around 2MB. Other than that, though, there isn't really anything that would deter me from continuing to use this software.

Reha
Sales in India
Apparel & Fashion, Self Employed
Used the Software for: 1+ year
Reviewer Source

I can get poll & thoughts of my clients for FREE! Thanks to Google Forms!

5.0 12 months ago

Comments: All in all it’s a great platform to hold detailed surveys. Best way to get views on desired topics. And it’s FREE so can use as such as one needs.

Pros:

That it is FREE, easy to use, I can categorise my questions, set the font & theme according to the topic of the survey & make it fun for my respondents.

Cons:

They need to be updated as per recent times, outdated templates can be boring.

Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Quick and User-friendly Data collection tool.

5.0 2 months ago New

Comments: My experience with Google Forms is good. It's easy, user friendly,simple and quick wat to submit your opinions or gather customers data

Pros:

With Google Forms it has become very easy to get and transfer information.

Cons:

I didn't find anything wrong with Google forms.

Verified Reviewer
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for quick feedback.

5.0 4 months ago

Comments: It is a really easy tool in order to gather feedback from the team on different initiatives. As the information comes into Google Sheets analysing the results can also be simple and easy as the tools allows easy tables if you know how to leverage this.

Pros:

Really easy to use, design and share with colleagues. I love the ability to make it completely anonymous if needed

Cons:

Customising the form is a little bit limited.

Maddie
Senior Account Manager in UK
Marketing & Advertising, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use all around!

4.0 4 months ago

Comments: Overall I really like using Google Forms. They are easy to set up, easy to complete and are good for collecting answers from large or small groups

Pros:

Easy to create and complete All answers are clear to see and analyse

Cons:

Some limitations on different options for answers- could be more customisable

Tameka
Office Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Useful and Practical for Any Business

4.0 2 months ago New

Comments: My overall experience with Google Forms was a very positive and productive experience. The application allowed me to use a tool included with my Google account and easily accessed by our clients. I found that very useful for my patient's and our practice.

Pros:

I really like the fact that it was easy to replicate forms I use in the office but need to forward to patient's digitally. It was very useful in collecting outcome measures normally collected in the office

Cons:

It was very time consuming to create the forms needed to communicate with our patients.

María
Marketing Director in Spain
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The easiest survey app

4.0 4 months ago

Comments: I use Google Form to do long surveys or internal surveys. It helps me get answers and then get conclusions about topics I am interested in. It also helps me with customer services.

Pros:

Google Forms is very easy to use. Its reports are pretty good and it's easy to share.

Cons:

It's not easy to customize. It's not easy to change the front-end and at the end, it always looks like Google Form.

Loganne
Ultrasound Technologist in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Google Forms Review

5.0 4 months ago

Comments: Overall my experience is very positive for Google forms. I really like the ease of use and the uniqueness in which it gathers information.

Pros:

Google forms is a great way to learn more from others in a wide form way. One simple form can really take in so much information and using Google forms is so easy that they can be sent out within minutes.

Cons:

Google forms seems relatively new to some employees that have been in the company for awhile and it is liked more by the younger generation.

Archana
RPG Developer in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Google Form is very much helpful in real life.

5.0 8 months ago

Comments: Its very mobile friendly, I can use it in any device and it's ability to add images,videos makes my form more gorgeous therefore I recommend it. In group project we can collaborate with others on form creation and there are many creative ways to use Google Form.

Pros:

Google Forms really helps to collect valuable data and its going to be ta future of data collection. I really love how much time I can save by using this and it is increasing my productivity day by day.

Cons:

The limit of uploading time is so little and I cannot edit any photo here. No option to see if it's submitted properly or not.