--- description: Discover the benefits and disadvantages of CXMEngine. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CXMEngine Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [CXMEngine](/software/175876/relay) # CXMEngine Canonical: https://www.capterra.co.uk/software/175876/relay Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/175876/relay?page=2) > OvationCXM connects your entire ecosystem to create the customer journeys you need, using the services and partners you already have. > > Verdict: Rated **4.4/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CXMEngine? Financial Institutions, Banks, Credit Unions, Fintech Organizations, any and all organizations that service customers and vendors over dispersed ecosystems. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 11 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Boomtown Network - **Location**: Tiburon, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$990.00 - **Pricing model**: Other - **Pricing Details**: Learn more about our pricing at: https://www.ovationcxm.com/pricing - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Escalation - Automated Routing - Autoresponders - Chat/Messaging - Chatbot - Collaboration Tools - Customer Experience Management - Customisable Branding - Live Chat - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Offline Form - Prioritisation - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (10 total) - Asterisk - Freshdesk - Google Calendar - Jira - Meta for Business - Microsoft Outlook - Salesforce Sales Cloud - ServiceNow - Slack - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software) - [Customer Journey Mapping Tools](https://www.capterra.co.uk/directory/31537/customer-journey-mapping-tools/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Inxide](https://www.capterra.co.uk/software/1019488/inx-app) — 4.6/5 (10 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Relay is a technology-forward customer service platform" — 5.0/5 > **Jeff** | *1 July 2018* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: - Convenience of tracking every support channel in one place - Relevant integrations (salesforce/slack/jira/zendesk/etc) - Friendly/responsive team behind it > > **Cons**: - Steeper learning curve than other CS platforms I've implemented - Could use more levels of user permissions inside the app to better control responsibilities among our end users ----- ### "Relay User" — 5.0/5 > **Verified Reviewer** | *7 November 2018* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: The thing I like the most about the software is it's relevancy for customer support. It is truly a support platform rather than just another software tool with narrow functionality. Within one piece of software, I can manage inbound customer tickets, look at previous history of tickets, and find answers to issues or questions that customers are running into. > > **Cons**: The software did require some training to get started and get me feeling comfortable using the system. Once I played around in the software for a day or two, I got the hang of it pretty quick. Like any software you haven't seen before, you have to spend a little time to get accustomed to it but no major hurdles otherwise. > > Time it takes to solve customer support tickets ----- ### "Worriest Company" — 1.0/5 > **Verified Reviewer** | *11 February 2020* | Banking | Recommendation rating: 0.0/10 > > **Pros**: There is not one thing I can say I like- This won't even let me submit > > **Cons**: Zero Support and bad attitudes. What a joke...... > > We have been left for days and weeks with no response or support. Worst service ever\! ----- ### "Relay" — 4.0/5 > **Brad** | *6 November 2018* | Banking | Recommendation rating: 7.0/10 > > **Pros**: Lots of useful features with creating issues, chatting with techs, and seeing live issues. We even have the API integrated with our database so we can see the notes entered > > **Cons**: My biggest thing I have noticed is when we enter merchants into relay and then try to search for them and they don't show up. Sometimes when its a multi merchants they are combined with the lead and you cant find the other accounts. ----- ### "We use Relay as the single software to support all of our customers." — 5.0/5 > **Derek** | *7 June 2018* | Financial Services > > **Pros**: Easy to use simple interface, Automation that actually helps, Great onboarding and customer service whenever I need help, Bots are awesome, Easy multi-tasking, Single queue makes it easy to manage all conversations, Team chat makes it easy to work with vendors, Easy pre-built integrations to other systems and good APIs, Detailed reporting across team performance and ways to make operational improvements, Nice not having to pay per user so the entire team can be on it and work together > > **Cons**: So many functions sometimes it's hard to use them all, but once you learn it it's great, The bot building interface takes a little bit to get used to it, More flexibility in the platform would be nice (custom views, etc.), Reporting is robust, but I wish I had more control over it to create custom reports from scratch ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/175876/relay?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/175876/relay) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data