17 years helping British businesses
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17 years helping British businesses
choose better software

Nextiva CRM Reviews

4.1 (6) Write a Review!
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About Nextiva CRM

Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place.

Learn more about Nextiva CRM

Pros:

Not Available

Cons:

Not Available

Nextiva CRM ratings

Average score

Ease of Use
3.8
Customer Service
4.0
Features
4.2
Value for Money
4.0

Likelihood to recommend

7.3/ 10

Nextiva CRM has an overall rating of 4.1 out of 5 stars based on 6 user reviews on Capterra.

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Most Helpful Most Recent
Verified Reviewer
Verified LinkedIn User
Insurance, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Low Cost call center CRM

3.0 2 years ago

Pros:

Works with the Nextiva call center app and is a good add-on to track customer service requests.

Cons:

The UI needs a refresh and needs to be more customizable like Salesforce

Nextiva Response

2 years ago

Hello, there. Thank you so much for taking the time to leave us your review - we appreciate your feedback. If you by any chance are experiencing issues or need help, feel free to send us an email at [email protected] with your account info and we'll make sure to have our team follow up with you ASAP. Thank you!

Jason
Owner
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

I enjoy using Nextiva VoIP.

4.0 7 years ago

Comments: Thank you.

Pros:

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons:

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Christi
Owner
Management Consulting, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Great experience

5.0 8 years ago

Comments: Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros:

Answered all questions, great price for service, great, great support

Bryce
US
Accounting
Used the Software for: Not provided
Reviewer Source
Source: SoftwareAdvice

Nextiva Phone Service Review

4.5 11 years ago

Pros:

Great customer service, and good value for a phone system.

Cons:

There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.

Alexandra
Operations Specialist
Pharmaceuticals, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Awesome! The best experience.

5.0 7 years ago

Pros:

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Sterling
Owner
Media Production, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Nextiva

3.0 8 years ago

Comments: I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par

Pros:

Very reliable and good choice quality

Cons:

Complex and poor customer experience