17 years helping British businesses
choose better software
About OperatorHub
OperatorHub is a simple and powerful enterprise reservation and operations system.
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Filter reviews (7)
Junction6 in the tourism activity sector
Comments: Overall, very good. We've used J6 for many years and the continued development of the system has been impressive.
Pros:
It's extremely accessible from any device and relatively fast to display the information that I need at a glance. It's API's help us save time on the phone by allowing agents to see availability, book and have the product confirmed. Adjusting products and availability is relatively painless. The design team are quick to implement changes and keep us updated regularly on new features.
Cons:
It can be a bit slow at times to respond to input when trying to adjust availability or add notes to a departure.
The system that can do it all!
Comments: Excellent - they system can do it all!
Pros:
Lots of features/functions Ability to sell products as an operator (i.e. own product) or as an agent (i.e. 3rd party products) Route Management capabilities Flexible reporting and good invoicing functions Supplier reconciliations made easy! Excellent support
Cons:
Speed - The more products you load, the slower the system (similar to other systems)
Australian Adventure Group Technology Response
4 years ago
Thanks for the feedback Conor, we really appreciate it. It's great to hear that the system has so many features that help run your business. We are constantly working on improvements such as speed and new features. This feedback really helps.
It needs to improve for some features that will make it more friendly-user
Comments: There are some inconsistencies on the setup which has to improve. Probably a glitch or bug that affects the whole performance.
Pros:
Though I have no detailed training on this software and just used it for quite some time, I managed to understand how the software works in terms of navigation. It's very flexible and complex especially in creating products.
Cons:
However, having a lot of features makes it difficult sometimes. Especially when analyzing a transaction for past months. The setup of quite complicated and could not easily understand especially if you don't have any idea about the software.
Fleet management is so much easier now
Comments: Our overall distribution to agencies and resellers has noticeably increased with the WebsiteTravel connection, which comes with the software. Other than that, staff have noted that check-ins are generally smoother and there are less complaints nad errors.
Pros:
I can oversee routes, manage drivers vehicles, bus routes, customers and even follow up's without even being on the job. My drivers log in to the system and upsell customers from on Fraser Island. Capitalising on pax has seen an all-time high in our operations and our customer's service has improved greatly due to the centralisation of all customer details and availability.
Cons:
Occasionally glitches. Have had a few instances of losing data entries in the past though I believe there was a recent development to amend this.
Incredible for time-saving, with increased efficiency for all staff procedures
Comments: Our migration to Junction6 reservations has not only been efficient, but surprisingly economical. The streamlined staffing procedures have really allowed us to maintain wages.
Pros:
- Drivers can now group departure groups based on travel partners, dietary requirements, nationalities and gender ratio. - The J6 API facilitates real-time reservations for travel agents, meaning less requirement for availability monitoring - Capacity updates alleviate human error and tour over-booking
Cons:
- Quite a lot of features, it is difficult to narrow down to which are most suited to our business but the BDM’s were helpful
Great for our business
Comments: Overall OperatorHub has significantly improved our reservations and operational management.
Pros:
OperatorHub is very user friendly and has made training staff significantly quicker and easier. The cloud base for mobile access and the ability to share with operators has increased transparency and reduced friction. There are also some great features for communicating with customers.
Cons:
The financial reporting can be slow for large data sets
Great features for managing large tour groups with ease
Comments: All of the hard unnecessary work has been taken out of departure scheduling , it is all centralized now , accessible on different levels to different members of staff and very easy to manage
Pros:
The process for confirming bookings and managing capacity is now super easy , Simple capacity management and little to no chance of over booking , Completely customized manifests , appropriated to our business
Cons:
Email template manager is slightly complicated but was explained well by a BDM
