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About Zoho Mail

Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.

Learn more about Zoho Mail

Pros:

Zoho Main is easy to implement and very stable. Their support team also responds to tickets quickly.

Cons:

So you need the desktop after all. I rely on desktop anyway but it is shocking that in this day and age, Zoho does not get mobile experience right.

Zoho Mail ratings

Average score

Ease of Use
4.4
Customer Service
4.4
Features
4.4
Value for Money
4.6

Likelihood to recommend

8.7/ 10

Zoho Mail has an overall rating of 4.5 out of 5 stars based on 1,036 user reviews on Capterra.

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Filter reviews (1,036)

Ngala Emmanuel
Ngala Emmanuel
Web Designer in Cameroon
Verified LinkedIn User
Graphic Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

An incredible email management system with amazing features

5.0 last year

Comments: It helps us with email management ( chatting and marketing). It's quite super easy to manage. I highly recommend it.

Pros:

We currently use Zoho Mail Solutions as our email management system. It's cheap and easy to use. From domain verification to mailbox creation- It's super easy to use.It works pretty much like Gmail with the exception that it offers more advanced email automation features than Gmail.Notifications are sent in a timely manner, the user interface is rich in texture and design. There are great themes to play around with. I can customize the default email templates or autoresponders and many more.It also offers user account security like two-factor authentication.

Cons:

I think the admin console can be difficult to locate sometimes. There are too many features in the user dashboard. While this might not be a big deal, for a new user it can be challenging.Secondly, all external images from emails are hidden by default and I need to enable them manually by clicking on "display now" before they show up. It's frustrating.

Charles
Devoloper in US
Computer Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Zoho mail happy user.

5.0 3 months ago

Comments: I have used Zoho main for more than 6 months and it has great mail service and features for managing my calendar as well as tasks. It easy to use and gets the job done. Highly recommended!

Pros:

Zoho mail has tons of easy to use and helpful features. It is a one stop shop for email and organization.

Cons:

The only issue is the newsletter folder, I'm not sure why it is there, I wish everything just was in the inbox. This may be a configuration issue that I haven't taken the time to investigate.

Mahmoud
Admin in Egypt
Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best mail service ever

5.0 last month New

Comments: We are 4 yrs old at Zoho, and never went through any bad experience

Pros:

Best of Best mail service that I encourage each company to shift to

Cons:

Awesome dashboard Many features stable service

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A reasonable email client

3.0 last year

Pros:

Zoho functions well at its core, it fulfills the minimums for whats required.

Cons:

Very difficult to setup with external softwares, they are focused on keeping you within their own ecosystem, CRM etc. This is paywalled and a detriment to their product.

Gianfranco
General Manager in Peru
Education Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

High Performance mail experience

5.0 4 months ago

Comments: I have my company address with you and always I receive a great service and no cost for only mail service.

Pros:

Easy and fast. Also free service for personal usage.

Cons:

I do not have any inconvenience using the Zoho mail service. In the beginning, I had a few days of adjustments, but your client service helped me fast and very gently.

Samuel
Digital marketer in Nigeria
Logistics & Supply Chain, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good product, cheap pricing

4.0 3 months ago

Comments: I enjoy using Zoho mail both on desktop and mobile app, I was able to easily point it to my domain and create and manage many emails of the team.

Pros:

Modern and clean mail interface both on desktop and mobile

Cons:

It takes time for update to mail settings to reflect on mobile

Ahmed
founder in Egypt
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

best free email provider ever

5.0 3 months ago

Comments: best platform ever , easy to use and communication with customer support is the best and No ads

Pros:

the free plan and all the features it is enough that there is no ads

Cons:

no thing all the features is great form.

Moses
CEO in Kenya
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Zoho mail personal review

5.0 2 months ago New

Comments: Perfect. I’ve been able to create multiple emails without having to pay an extra fee and that’s very efficient for me.

Pros:

Zoho mail is very efficient when it comes to mail organization.

Cons:

It’s hard to really find cons about Zoho mail

Giuliano
Co-Founder and CEO in Ethiopia
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Zohomail Experience

5.0 2 months ago

Comments: Highly satisfied with the overall web as well as app functionalities.

Pros:

It helped me to streamline my correspondences in a n easy way.

Cons:

Overall feature including the calendar management.

Zoltan
Developer in UK
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great mail provider

5.0 2 months ago New

Pros:

We've used Zoho Mail for our small business to be able to connect our custom domain with a mail service and it has been lovely so far, it's made life so easy.

Cons:

Nothing, it just works, and it works really well.

Theo
CEO in Austria
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

The free email plan that offers everything

5.0 last year

Comments: If you're a business owner or maybe just a private consumer who is looking for a reliable and cheap (or free) email solution, THIS IS THE WAY TO GO!
I have used many email providers before (GMX, Yahoo, Firemail, msn, Aol) and I can confidently say that this has been the best option for me. It has IMAP Sync, a nice interface and a lot of features.

Pros:

- Very intuitive user interface - Well-built applications for web, mobile and PC - POP3/IMAP support WITHOUT needing to pay - Sync is really fast

Cons:

- Spam folder sometimes flags harmless emails, especially private emails with shorter subjects and less content

Manjula
Lead Developer in Sri Lanka
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great email service

5.0 5 months ago

Pros:

great email service. wish I have more free space as we are small business cannot afford a paying packages.

Cons:

web interface getting slow sometimes. otherwise no issue.

Kierra
Director in US
E-Learning, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Zoho Mail For Businesses - Highly Recommend

5.0 10 months ago

Pros:

I love Zoho mail! The interface is really clean and professional. The security is top notch, and I love the way it connects within the Zoho suite.

Cons:

I get a ton of emails daily and like using the search feature, but it’s a little limiting because you can only search one topic at a time. If I’m trying to reference multiple emails at once, it would be amazing to have multiple search tabs open.

Asheque
Chief Operating Officer in Bangladesh
Design, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Zoho can beat Gmail

5.0 4 months ago

Comments: Very good. Easy to navigate and use. Auto reminders and a lot more options in the reminder section truly beats Gmail.

Pros:

Easy navigation, especially the different tabs under the same window helps a lot to navigate through.

Cons:

Calendar is not that impressive and detailed. Needs to improve a lot!

Sunita
Internal Medicine Physician in US
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect Alternative for Gmail

5.0 last year

Pros:

Zoho Mail provides me with a means to manage my mails with ease, it's got a user friendly interface, mails are sent and received instantly without delay and opening links from mails is also easy to do.

Cons:

Non really except for one time i changed devices and it was a bit tough getting access into my new device.

Ruben
Owner in Canada
Real Estate, Self Employed
Used the Software for: 1+ year
Reviewer Source

Its a mailbox, it does the job

3.0 9 months ago

Comments: It's okay. I don't especially love the program and to be honest, I'm so used to the google mail and intuitiveness of the application that it just becomes second nature to me.

Pros:

I honestly think that most mailbox apps are similar. I went from using an older system to this, and to be honest, it's very similar.

Cons:

I feel like most mailbox programs are similar in style. Nothing exciting, some work better than others. This one seems to be fine.

Jose
Digita Acceleration Consultant in Colombia
Legal Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

The best option for SME

5.0 last year

Comments: cost effective, easy to use, affordable for sme

Pros:

Easy to use and cost effective for SME.

Cons:

All is ok, sorry, no cons for zoho mail.

Daras
Marketing Intern in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good for Smaller Businesses

4.0 9 months ago

Pros:

I liked the ease of use and the features of Zoho Mail. The product was easy to use, and we found some of the APIs to be very helpful. In addition, it was relatively inexpensive and offered to us with a free trial, but it should be noted that the trial does not include all of the features. Furthermore, Zoho Mail was able to compete and offer personalized attention to our account when it came to pricing, and what we could afford as a small business.

Cons:

Unfortunately, the free trial was not as represented. It does not let you explore too much, and is mainly for testing, although that is to be expected at this price point. Besides that, managing contacts was somewhat difficult, and onboarding contact lists took a lot longer to process than other sites we have since used.

John
Owner in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Product for the Best Price!

5.0 12 months ago

Comments: A blessing. I have been blessed to have been able to use this service without a cost.

Pros:

The first thing I liked was that it was free. I have a small business and I needed something to help get me by. This company has been a blessing for the past few years I have used it. I cannot afford to pay for a service like this. I am pleased with how well it compares to other, paid services like Microsoft. Just as good if not better. There are fewer privacy issues.

Cons:

I do not have any negative things to say.

Noah
Noah
Owner in New Zealand
Verified LinkedIn User
Photography, Self Employed
Used the Software for: 1+ year
Reviewer Source

Favourite Email Client

5.0 12 months ago

Pros:

I like that I can set up businesses with 5 free domains at no expense to myself.

Cons:

I don't like the layout the most and how when I use it on my laptop screen and have multiple tabs open it cuts even the first one off.

George
Manager in UK
Human Resources, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Zoho Mail

5.0 8 months ago

Comments: Overwall Zoho Mail is a good alternative to other costly email clients. Integrates very well with other Zoho apps.

Pros:

Zoho Mail is easy to setup and use. The email client has all the features that an expensive one has at a fraction of the cost. Customizing signatures and autoresponders is easy, and using it even in the free version gives a lot of helpful premium features.

Cons:

IMAP and POP features are available only on paid plans.

Bogdan Alexandu
Stock Manager in UK
Automotive, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Good alternative for Expensive email clients

5.0 8 months ago

Comments: Overall, Zoho Mail is a good and cheaper alternative for more expensive emails clients on the market. Is easy to setup and features offered are the same as the other more costly services.

Pros:

Setting up the Zoho Mail is very easy if you have acces to the DNS records. The email client have a beautiful and intuitive user interface. Setting up the DKIM is easy to be sure that your emails will land in the inbox.

Cons:

No cons for Zoho Mail, everything works good.

Wesley
Owner in Canada
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Zoho Mail Seems Great So Far

5.0 last year

Pros:

I just signed up, which was very easy and straight forward. They offer 2FA, which some of the alternatives don't. They also provide macOS and iOS apps, which is very nice for a change. I also like how they offer a free service for a single domain so that you can test their service out. This free offering might even be enough for some people, possibly myself included!

Cons:

Nothing yet, the service seems to have everything I need.

Avezkhan
Sr. software engineer in India
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho Mail Review

4.0 2 years ago

Comments: Zoho Mail is very essay to used. as per my experience Zoho Provide other think like ZOHO chat on the same page as well as 15gb free storage for the users. and very fast resonance as compare to other mail services.

Pros:

Zoho Mail offers a clean and essay UI. Most Impotently User can set their own domain names for email addresses, as well as it is provides generous storage options, allowing users to store a significant amount of emails and Zoho Mail offers an ad-free experience as well. Aslo Zoho allowing users there own services like Zoho CRM, Zoho Projects, or Zoho Docs from within the email interface.

Cons:

Some time I feel performance issues with Zoho mail. Compared to some other email providers, Zoho Mail may have a more limited selection of third-party integrations While it's offers a range of advanced features but for learn that they don't have perfect and clean documentation. And For Mobile Application Zoho mail have different different app for like chat, For mail.

Christopher
Owner in US
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great for global and small/entry level businesses.

5.0 2 years ago

Comments: Zoho Mail has a wide range of tools that gives small business owners control of day-to-day processes. It has made starting a business more understandable and provides the level of organization needed. I love how Zoho Mail wants to see its business users succeed and that's great motivation to use the platform more!

Pros:

I found that this emailing system is fluid enough to work as personal and business.

Cons:

Continue to improve on the spam filters and email management system.