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About Plaid

Build a complete picture of a borrower - on one platform.

Learn more about Plaid

Pros:

Each issue we initiate with Plaid's support staff receives prompt attention, and they take the time to clarify faults and provide solutions.

Cons:

My only complaint is that sometimes it takes longer to verify than I feel necessary.

Plaid ratings

Average score

Ease of Use
4.3
Customer Service
4.3
Features
4.2
Value for Money
4.3

Likelihood to recommend

7.8/ 10

Plaid has an overall rating of 4.3 out of 5 stars based on 57 user reviews on Capterra.

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Filter reviews (57)

Lindsey Raye
Lindsey Raye
Digital Marketing Specialist in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Secure, Easy Access from Plaid to your Financial Institution Process

5.0 last year

Pros:

It was safe and secure- took me to log in via Bank of America and quickly linked up

Cons:

Didn’t have one of online accounts, Chime in there which is Stride NA bank.

Desiree
Product Designer in US
Financial Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Responsive customer support

4.0 6 months ago

Comments: The overall experience with Plaid is pretty good. Because the customer support is loads better than Yodlee's, I would say it is a good syncing vendor choice. But there will still be some headaches you should anticipate.

Pros:

Being new the finance industry, I am still able to navigate Plaid's system, and I can always count on receiving a reply from Plaid's customer support within a couple days of submitting a ticket.

Cons:

Plaid's dropping of working with Fidelity caused us a huge amount of headache, and I wish there were a better resolution.

Jay
Pool boy in US
Construction, Self Employed
Used the Software for: 1+ year
Reviewer Source

This is my plaid

4.0 2 months ago New

Comments: I enjoy this app especially how secure and safe. It keeps my information.

Pros:

How secure it is and easy to understand!

Cons:

Does not support all the banks that are mostly used

Verified Reviewer
Verified LinkedIn User
Banking, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Watch out for false promises from Plaid prior signing agreements

1.0 7 months ago

Comments: I will not recommend them to any of my peers as they are awful from a commitment and follow through standpoint.

Pros:

During the sales phase, Plaid makes all kinds of promises to the functionality and their willingness to work with you. Don't believe.

Cons:

Plaid will make false promises in the sale cycle and not follow through. Do not sign any agreements with them.

Nick
Assistant Property Manager in US
Real Estate, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Plaid gets it Paid.

5.0 4 months ago

Comments: I had to use plaid multiple times to help residents set up their rent payments.

Pros:

It easily connects with different bank accounts in order to make payments via ACH.

Cons:

It was a very thorough 2 step process to verify identity.

Sharrell
Owner in US
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Plaid is a site I trust

5.0 3 months ago

Comments: I enjoy and trust Plaid. It is very easy to use, reliable, and works very well.

Pros:

The security and ease of use. It's easy to see, use, and enter in your information.

Cons:

At times it seems it wavers in connection although that could definitely be user location when accessing it

Zakau
Compliance officer in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Plaid has made connecting my financial platforms simple!

5.0 3 months ago

Comments: I really enjoy using plaid across my different financial platforms and rarely run into issues!

Pros:

Plaid allows me to seamlessly link my multiple accounts without leaving the app.

Cons:

My only complaint is that sometimes it takes longer to verify than I feel necessary.

Ethan
Senior Sales Development Representative in US
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Plaid - simple payments

5.0 3 weeks ago New

Comments: Overall, plaid is an easy simple way to pay. I love when plaid is an option.

Pros:

Ease of use, connects directly to my bank account + makes paying easy.

Cons:

The only thing is that I prefer to give my sensitive info away to as few people as possible. But it’s a trusted company so I dont mind.

Virginia
Virginia
NA in Vietnam
Verified LinkedIn User
Accounting, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Time consuming, glitchy, repetitive

1.0 last year

Comments: As a solo traveler for the past month, Plaid has been required on all Airbnb experiences I've booked. Despite being logged into the same account, on the same computer, without having ever cleared my cookies or history during this time, I've been required to reauthenticate my info by linking up my account to Wells Fargo each and every time I book. It would be annoying enough already, but then it doesn't even work half the time: crashes the tab, stalls, and you're left staring at the screen wondering if you should close the tab and start over or...? Gah! Airbnb used to have a regular check-out process with normal credit card processing. I wonder why on earth this Plaid nightmare is needed? Someone explain it to me. I have resorted to searching Airbnb for unique experiences, and then when I'm ready to book, I copy & paste the title into Google just in case I can book it on literally ANY other platform that doesn't use Plaid. What did we do to deserve this torture, Airbnb? Haven't we been good to you? Why such punishment for our loyalty to you! :(

Pros:

Nothing nothing nothing nothing nothing nothing

Cons:

Lagging, crashing, stalling, slow, redundant, repetitive, exhausting

Latoria
Singer Songwriter in US
Entertainment, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great Third Party Billing System

5.0 2 weeks ago New

Comments: It was functional and it got the job done so I have no complaints.

Pros:

The fact that it was a third party, which protected my information.

Cons:

It wasn't as seamless as direct usage, but not too bad.

Ashley
Owner in US
Retail, Self Employed
Used the Software for: 2+ years
Reviewer Source

Plaid review .

5.0 6 months ago

Comments: I like plaid because it’s very easy and convenient to use. Plaid helps you login with having to enter all your bank information like by your phone number or email. I personally think it’s very easy to use and really convenient

Pros:

Plaid automatically connects your bank account with your email or phone number. It’s a faster and safer and it’s the most trusted financial platform that most people use.

Cons:

There’s nothing that I don’t like about plaid

Keri
Delivery driver in US
Consumer Goods, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Plaid review

2.0 7 months ago

Comments: My overall experience with plaid is not the greatest tbh. They have prevented me from being able to connect my accounts on multiple occasions because their network of partnering banks is minimal.

Pros:

What I like most about plaid is that it allows external banks to connect with other apps for funding purposes or transferring funds securely.

Cons:

What I don't like about plaid,is that it's very specific on the banks it allows us to connect to 3rd party apps. Unfortunately most of the banks I have access to are not supported so it's harder for me to truly appreciate what I'm sure could be a good potential app.

Michelle
Owner in US
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Plaid is great

4.0 last year

Pros:

They are easy to use. I have never had an issue with using them.

Cons:

There is nothing that I do not like about them.

Thomas
Owner in US
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Amazing! Recommended

5.0 5 months ago

Comments: Over all I’m very satisfied with this software.

Pros:

I liked how they ensure I’m protected always

Cons:

Nothing to not like about this software.

Kimberly
Personal Trainer in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Comfortably Plaid!

5.0 6 months ago

Comments: When connecting accounts to my bank account, Plaid is a trusted company and i feel comfortable using this to link sensitive bank info.

Pros:

It is so easy to communicate through Plaid to my bank account!

Cons:

I have no cons on Plaid..Plaid has always worked easily for me!

Erin
Owner in US
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Positive Experience with Plaid

5.0 5 months ago

Comments: Overall, my experience has been very positive.

Pros:

I found it very easy to use and very safe.

Cons:

The first time I was introduced to Plaid I was nervous about needing to connect to my bank through their platform, but everything went smoothly.

Anonymous reviewer
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Use when need to

3.0 4 months ago

Comments: I use it more so for personal use and some business to manage all my finances in one place as well as accept payments when I do art shows.

Pros:

I like that I can accept payments from other artist platforms.

Cons:

I do not use it as much. Only certain platforms use it.

Akiya
Intern in US
Consumer Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Decent company

3.0 7 months ago

Comments: I’ve had a decent experience with them and nothing of mine was ruined

Pros:

I like that it’s a secure website for you banking and to login to your account

Cons:

There are always a lot of data leaks with the company

Marcie
Owner in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Most useful app I have seen in a long time.

5.0 last year

Pros:

Plaid provides a valuable & necessary Service. Plaid gives me the ability to connect my financial accounts with different apps which in turn makes me managing my finances a breeze and saves me a ton of time. Their security features allow me to feel confident that my financial information is safe in this online environment.

Cons:

The only con I have come across using Plaid is that some smaller financial institutions i.e. local banks, small credit Unions are not included in their system. I would like to see more institutions included. As well a broader range, investing apps such as Public or Plynk for example.

Steve
Founder in US
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great for importing customer data

5.0 last year

Pros:

Plaid was easy to implement and import data from multiple sources in one format.

Cons:

Some of the connections have issues and some institutions are not supported.

Brittany
Search engine evaluator in US
Internet, Self Employed
Used the Software for: 1+ year
Reviewer Source

It's okay

5.0 last year

Pros:

Makes it easy and safe to sign into my bank account through other sites.

Cons:

ALOT of the time it does not recognize my bank n that kinda sucks.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

I could live without plaid

3.0 last year

Comments: I think this platform wax that form wax a lot I think it needs to have an easier way to find your and verify your account and I think that as mainstream as one time yousing prepaID Cards and accounts are coming that it shouldn't include those 2 what are you what have you got I know you've got a vape I can smell the damn thing strawberries it's that pink vape isn't it

Pros:

The only thing good about plot is that you might be able to verify your bank maybe

Cons:

I think plad should include all money moving services not just the ones that they choose

Blake
Author in US
Writing & Editing, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Easy and Safe.

4.0 5 months ago

Comments: My expectations is that it’s easy to use and keeps my information safe.

Pros:

It protects your payment sources to keep you safe shopping online.

Cons:

I haven’t found anything to dislike about plaid so far.

Joseph
Joseph
Senior Engineer in Kenya
Verified LinkedIn User
Civil Engineering, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Agrxis Review on Plaid

5.0 2 years ago

Comments: I have found Plaid to be an outstanding platform overall, and it has considerably improved my ability to manage my finances. It is tremendously straightforward to view and evaluate my financial data in real time because to the smooth interface with numerous financial institutions. My time and effort have been greatly reduced by how simple it was to link my bank accounts, credit cards, and other financial accounts. I've been able to obtain a deeper understanding of my spending habits and make wiser financial decisions because to Plaid's thorough transaction information and classification. Additionally, I have peace of mind knowing that Plaid has put in place strong security measures to protect my data. A great user experience is also aided by the user-friendly interface and intuitive design.

Pros:

I have been amazed by Plaid's powerful and dependable financial data connection capabilities. As a result of the platform's smooth interaction with numerous financial institutions, I can quickly get and examine banking data. Real-time data access, which offers accurate and up-to-date insights into my financial activity, is one of the features I value most. I feel secure knowing that my financial information is secure because to Plaid's security safeguards. In addition, integrating Plaid into my own applications has been a breeze thanks to the developer-friendly APIs and documentation. The Plaid support staff has been accommodating and supportive, swiftly responding to any questions or concerns.

Cons:

Although Plaid offers useful capabilities for integrating financial data, there have been a few elements that I haven't found to be as positive in my experience. The data I got from several financial organizations occasionally had inconsistencies, which was one of my problems. To make sure the information was accurate and consistent, more work was needed. The provision of support for a wider range of foreign banks and financial institutions is another area that may be enhanced. As a foreign user, I discovered that Plaid did not support all of the institutions I work with, which constrained the extent of data integration.

John
Owner in US
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Makes setting up your banking much easier

5.0 2 years ago

Comments: Overall, this is a brilliant tool that makes your life way easier. On your end, there is nothing you have to do beyond type in your banking information. Plaid handles the rest and your banking is now connected the financial tools you use. If your financial tools mention that you connect your bank with "Plaid," but you have not done so because you are unsure what is all involved, have no fear. The process takes less than a couple of minutes and is secure.

Pros:

- easy to use- doesn't cost you any money

Cons:

Not every bank in the world is listed (but most are)