TUIO Reviews

Tuio has been a fantastic tool to move our school into online payments and invoice management.

Comments: Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

Pros:

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

Cons:

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

Reasonable Tuition Payment Platform

Comments: The setup process was relatively easy and the customer support is great.

Pros:

I like the invoicing, payment options and discount options. I feel they have really thought of every option needed to process payment for Tuition and Registration Fees.

Cons:

I was very excited to offer our parents a place to pay their tuition and enroll, all in one place. When I created the enrollment forms, I was very disappointed with the lack to customize and making the forms look beautiful. It seems like they forgot that schools might need a different way to handle field trips. There is also little customization when it comes to automating messages after a form is completed.

Hoping it gets better

Comments: The conversion happened fairly simply, and the payment processing has been exceptional, from my perspective. However we also want to use tuio as a student information management system and so far it's lacking. Also the reporting suck so far, but we have been told this will be improved in the next few moths/in 2024.

Pros:

The links to fill out forms, the notifications and payment processing are wonderful. The service is also exceptional (customer service and attentiveness)

Cons:

The reporting. Everything coming in an excel spreadsheet that must be manipulated is time consuming and not optimal

Daily use

Comments: Overall, the experience with TUIO has been exceptional.

Pros:

The attendance feature is very simple to use. The added Covid-19 Screening feature was an absolute life saver this past 18 months. The payment program is very helpful to see what monies are coming in and who is behind with their payments. The TUIO staff handle any NSF problems, so there is no need for awkward conversations with your clients. The support staff are amazing and answer and solve all of our questions usually the same day. My staff are very happy with this product and we would recommend it to anyone looking to streamline their daycare or private school operations.

Cons:

I wish that there was a way to merge the spreadsheets with our Quickbooks accounting program.

Great value, very user friendly

Comments: Overall it has provided a fast, easy way to organize and charge for our enrolments in various programs.

Pros:

As enrolment and payment processing software it's very user friendly and when needed, the customer service is fast and helpful. It is easy to manage and change invoices and refund full or partial invoices. The way registrations are set up is flexible with multiple options.

Cons:

As an SIS it is not fully developed. There are issues with enrolments in different programs causing duplicate students. Each enrolment is linked only to the parent who pays the invoice.

Very Helpful

Comments: This experience has been great so far. I actually looked at another platform and Tuio actually works better for our needs. Actually, the only thing that was drawing me to the other program was the cost.

Pros:

There is a learning curve, however, with the help of our manager is very helpful. This has really been helpful with my monthly payments.

Cons:

I am still learning and I will be able to answer more honestly after I have used this program for a few more months.

Fast response

Comments: They have always responded quickly to any questions or concerns that I may have had.

Pros:

There customer service and response time is outstanding. I have always heard from them when I have a question that needs answering.

Cons:

The forms feature is not the easiest to work with. Cannot format them how I would like.

Switch to TUIO now!

Comments: The customer service and care team who help are top notch and go above and beyond! Liam is the best.

Pros:

I like the ease and efficiency compared to what our school previously used.

Cons:

The only con that we found is the lack of Attendance tracking ability.

Tuio

Comments: Tuio has worked great for collecting tuition payments for our learning centre. The yearly cost is reasonable and the fee charges are on par with other companies. We pass on credit card fees to our parents so the only fees that we are paying are for ACH transfers. Overall I have enjoyed using Tuio, as an administrator as well as a parent paying tuition.

Pros:

Tuio is easy to use and their customer support is great! I really like having the option of ACH payments as well as credit card payments. It cuts down on the fees and allows people to pay directly from their bank account.

Cons:

Sometimes finding the right option or setting is a little difficult.

SO Happy we made the move to TUIO!

Comments: From the minute I reached out for a demo I was impressed. All of the representatives I worked with were extremely knowledgeable and kind. The integration from our old system was seamless. It took less than a week to get the demo get set up and start accepting students and payments. Thank you TUIO!

Pros:

TUIO has cut my administrative hours in half when it comes to enrollment, tuition processing, and following up on overdue invoices.

Cons:

I haven't run into anything yet but I dislike.

TUIO's Customer Service is Stellar and Their Software is Fairly Intuitive!

Comments: Our overall experience has been very positive. We enjoy the professional and friendly rapport we've established with TUIOs support staff.

Pros:

I love the fact that customer service is easy to access when needed. They have been quickly responsive and attentive to our needs. Plus, their tech team is always pleasant to work with. The features and functionality that might have been lacking when we 1st started using TUIO have been greatly improved. These new features have been immensely helpful to the staff who use the software AND for parents who pay their tuition/fees. I truly think they listen to their customers when it comes to adding new features.

Cons:

The initial training was a slightly difficult as it was too fast paced for a 1st time learner and difficult to understand the French-Canadian accent of the trainer.

Makes Our Jobs Easier

Comments: We love it! I recommend it to all my fellow childcare owners/operators.

Pros:

As a childcare owner, I am no expert in accounting and always struggled with record keeping and yearly tax receipts were a nightmare and so time consuming. This year, with Tuio, I issued all my tax receipts in under 15 minutes. They looked professional and were accurate and there was no corrections needed. What a time saver and a professional-looking service to offer our clients.

Cons:

A lot of parents comment or panic when they set up their account and see the “total amount of all the invoices” on the first page. They don’t even bother to open the invoices, they immediately contact us wanting to know why their invoice is so high. We spend a lot of time explain it to parents. Also, there should be a mention in the sign up email(or in a more prominent spot) that is sent to new clients to alert them that the link expires in a set time. So many have needed to be resent, because they expired.

Excellent Customer Service and Ease of Use

Comments: We have had a great experience with Tuio. The support that Tuio provides is exceptional. We can rely on [sensitive content hidden]
to answer our questions quickly, and also to provide suggestions to help us get more out of Tuio.

Pros:

Tuio allows us to bill families easily and to keep track of transactions. We have also been able to design our own registration process which meets the needs of our school.

Cons:

A feature that can be improved, is to allow parents to make payments before the due date. Also the ability to download and print forms from Tuio would be helpful.

KMSchool' Product Review

Comments: It is close but not there to be called my one-stop shop. Hope to continue seeing new features being released.

Pros:

Ease with which we can take care of all our invoicing and payment processing.

Cons:

Have been giving feedback to the TUIO team re: make available enhanced ability to send emails to our clients directly. Currently using 'Mailchimp'. Other small features such as ability to 'Export' data from different tabs.

Superior and Quick Customer Service

Comments: The overall experience on TUIO is superb, in particular, the customer service e-mail or telephone response is instantaneous in (real-time). I was astonishingly impressed with the way in which [sensitive content hidden]
responded to our cirumstances.

Pros:

TUIO is extremely user friendly and interactive because it enables the end user to navigate throughout the site and pin point the precise area that needs pivotal attention or what needs to be addressed. Precisely because it is so (transparent) is what makes it a necessary platform to run a business successully!

Cons:

The credit card fees are a bit too high for the clients as they have communicated this to us.

A great system

Pros:

The user interface is nice and clean. TUIO takes the hassle out of allowing parents to pay in instalments. Customer support has always been really fast and responsive, whether I've had a question about how something works or a feature request. And all payments have gone through as expected.

Cons:

There are exceptional cases where things can be confusing, for example, parents receiving an invoice for zero dollars that has a due date. The data export process for invoices is great, but refunds issued aren't easy to track with the exported data.

Usage of Tuio payment portal

Comments: Overall with have had a good relationship with TUIO. Both [SENSITIVE CONTENT] are very quick to respond to our questions with helpful answers.

Pros:

This payment portal allows our parents to securely pay the tuition in a timely manner. They receive the invoices directly from the TUIO portal.

Cons:

I wish our International parents were able to access the payment portal.

Fantastic Support Team

Pros:

The support is fantastic. It's quick and very helpful. The videos are also beneficial for navigating support questions.

Cons:

I haven't used it very long, so I constantly have questions as it is not as self-explanatory sometimes (such as when to use the actions button vs the three dots on the right). I hadn't even found the actions button until support pointed it out. Also, I would like more options to rearrange the the list in the enrollments (such as by last name, first name, paid, pending payment, etc as these are not available in enrolments tab). And you can only check overdue only in invoices tab, but I would like to see them in enrollments, too.

Good Bones, Needs Fleshing Out

Pros:

Customer service was responsive and courteous.

Cons:

It felt like there was six ways to do the same thing and only one way to get the information to present correctly. No ability to do partial payments on your own. Parent's need to approve when I make changes to their account... it was an uphill battle to learn the tips and tricks on how to work the system... should not feel that way.

TUIO helps save time

Comments: We are happy we have moved from a manual system to TUIO it saves us time

Pros:

TUIO helps save time and it has helped us streamline our payments management

Cons:

We are unable to process credit cards if a parent is at the center and wants to make a payment. The system has not been updated to add our EIN number to the invoices which is necessary for tax credits for parents. Also when we enter student details TUIO only generates invoice with one parent name so if the other parent wants to get a FSA credit from work they are unable to do so and we have to give them a manual invoice. Group messaging is not possible yet

TUIO Review for Childcare Operator

Comments: Absolutely loving our experience wiht TUIO. It was the best thing we did to switch over our billign and admissions. The team at TUIO is so kind and supportive.

Pros:

The software has made billing, admissions and operations so much more streamlined and manageable.

Cons:

There aren't really any cons. At the moment we are waiting on TUIO to implement assigning forms to one child at a time.

Thankful for Tuio

Comments: I have been pleased with Tuio and would recommend it to schools who are looking for an online Tuition management system.

Pros:

We are a very small school that can't afford much extra but Tuio has been affordable for us and also very useful in managing our tuition payments. I no longer have to deal with checks or cash payment but there is a place to take care of that if it happens.

Cons:

It can be a little overwhelming as one is onboarding but the team is great to answer questions. There are still things I don't quite know how to do such as run reports but it doesn't keep me from using Tuio.

Easy to use.

Comments: Overall, it has been a very positive experience using TUIO and working with the support team.

Pros:

Once we were trained to use TUIO, it was an easy transition. We are able to set up payment plans to allow the parents to set up their accounts at their own convenient time, reducing our time on working on school payments.

Cons:

TUIO is continuously improving their software and at this time, we are just learning to navigate the new features so I can't really comment on what I least like about it. But when we do come to something that we are unsure about, we ask for assistance and the help is immediate so we are thankful for the service we receive.

TUIO makes tuition payments so much simpler

Pros:

Ease of set up for the programs and makes our audits easier to prepare for

Cons:

[SENSITIVE CONTENT HIDDEN] could be simpler to read

Great system

Comments: Easy to use, support is great respond quickly and always friendly and trying to help. Love Tuio!

Pros:

Ease of use, no upfront fees and that fees are taken from the cutover as we are a school and would not be able to afford the system otherwise

Cons:

The inability to link data, to see the student I’d - every time we need to pull new data to see the student ID. Hard to manage with pieces of information on different parts of the system - there should be a way to pull consolidated list with all system information