Telnyx Suite Reviews

I knew I was going to love the product, had no idea I'd love the support

Comments: Overall I haven't used it long but am very impressed.

Pros:

How easy it was to implement and how similar it was in set up to others I had used.

Cons:

I have some trouble with L2 verification but it really isn't a con because support helped me out, and it's great to know how secure they are.

Incredible customer support with comprehensive set of tools

Comments: Customer support has been exceptional, best we've ever encountered from a business like this. It has made the process of integrating services very smooth for us. Response is very fast and the support techs know their product well.

Pros:

What I like most about Telnyx is the range of tools it offers, all in one platform. They provide integrations of voice, messaging, and other services making the service versatile for our needs. Additionally, their user interface and usage analytics provide valuable insights and easy management for our team. The value for the money is a big plus.

Cons:

Lot of security and verification processes, but understandable as to why that needs to be done.

Awful customer service

Pros:

Their service and API design is well thought out.

Cons:

Support is nonexistent. Their buggy know-your-customer flow locked me out of my two-year-old account, which had no suspicious activity whatsoever. Their phone line told me to email them, then hung up on me. They didn't respond to two emails after more than a week, and when I found a phone tree option that got me a person, they gave me wrong information. It took ten more emails to support, Cc:ing their [sensitive content hidden] each time, to get my numbers ported out - and they refused to waive their port out fees, which other providers rarely charge in the first place.

Great deployment and customer support

Comments: Overall I am quite satisfied that we have the technical features we need, they are easy to setup and I have had a few support queries which even for low priority issues were solved quickly.

Pros:

I have found the Telnyx suite to be easy to navigate, quicker to setup than other platforms and their customer support has been quick and responsive. Overall we are very happy (new) customers.

Cons:

Nothing, we have not run into issues. Overall it has been a smooth deployment.

AFFORDABLE AND EASY TO START

Comments: Everything is a learning experience but I find out that the support team is there to help fix the issue

Pros:

I do not have to go through the A2P process which can take a day and that holds up the projects .

Cons:

Sometimes there is to many questions is asked to get to a live agent .

The best system voip

Comments: my experience its very cool, the team like use telnyx and the plataform its very nice

Pros:

About 3 years ago I started using Telnyx with an old boss, now in my own company after searching and trying more than 10 different VOIP systems I remembered how good Telnyx was and indeed the only thing it has done is improve since then, excellent service

Cons:

Nothing, all ist very perfect and easy to use

Telnyx Suite one of the better communications packages.

Comments: It is a comprehensive service and everything is self configured.

Pros:

The system is self configured and does not have delays waiting for activation and configurations to be enabled.

Cons:

The Onfido identification plugin does not work with some android devices.

Great services and customer service

Comments: It's been satisfying and very game changing. I truly recommend it to any developer.

Pros:

The ease of use, the platform that's very easy to understand and more developer friendly. And the great customer service, always available to help.

Cons:

nothing really, I'm so far pretty satisfied

Telnyx, one platform for all telephony

Comments: This is the only platform I've used where I'm not left behind by support. Although they do not deal with the PBX itself, they make the trunking simple.

Pros:

Intuitive interface allows for easy configuration and deployment of new systems.

Cons:

There is little not to like, if i ever run into an issue, support is only a few minutes away via chat.

Telnyx > competition

Pros:

Telnyx covers all the possible scenarios you might have. It works like a charm and the support is actually good!

Cons:

Telnyx's own transcription engine doesn't cover the full capability like the Google transcription engine.

Easy Affordable and compatible

Pros:

Its easy to signup, setup and configure, someone with basic understanding of online portals can easily setup and use the service.

Cons:

The porting process took longer and a few attempts before it was resolved with the help of support.

Great VOIP Services

Pros:

Very easy to setup, port numbers into the service and API is excellent.

Cons:

The service has been so easy to use I really haven't had any problems with it.

HIGHLY RECOMMENDED

Comments: I feel very comfortable with the Telnyx platform, it has everything to make my business work 100%

Pros:

very good service, best support, the best prices on the market, it has everything for my operation and the best, it has all the support available 24/7

Cons:

I would like the support to be in multiple languages

Excellent Customer Support

Pros:

What sets Telnyx VoIP apart is their outstanding customer support. Whenever I've had an issue or question, their team has been quick to respond and resolve the problem efficiently. The service itself is robust, with minimal downtime, and the call quality is consistently high. It's reassuring to know that help is always just a phone call or email away. Highly recommend!

Cons:

I am quite satisfied with the service so far.

Great SIP trunk and support

Pros:

The ease to setup and use and the customer support are really helpful

Cons:

Can sometimes take a bit of time when support tickets are escalated

Understanding Telnyx Tech

Comments: I'm very satisfied and can't wait to get my audio shows and podcast out to live with the help from Telnyx and Hiro.fm

Pros:

[sensitive content hidden] helped me understand that I was missing a link while setting up my messaging profile :) He was a HUGE help, because I'm not at ALL a tech kind of person - I can't wait to have my Podcast and Audio shows up and running

Cons:

I couldn't find out HOW to get help from a person

Great service with a very great customer service

Pros:

Quick deployment, easy refill, large choice of phone numbers, quick account verification

Cons:

Nothing, my experience was better than i expected.

Impressive service

Pros:

Easy setup, affordable service and accessible customer service

Cons:

im not sure i have found one yet. Will keep you posted

Good team :))

Comments: greaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaat

Pros:

Easy to use, great UI, great staff and nice colors

Cons:

Almost no videos, explanations are a bit off

Powerful SMS API provider

Comments: I love the API integration docs and what they have in place. My results came out pretty amazing and the team was more than willing to help me through the process.

Pros:

Incredible support from the team. I have used others and the support is so slow. These guys have lots of features and data for those geeks looking to see what work and what doesn't. Just amazing.

Cons:

Nothing specific I can think of. So it's all good.

Good quality and easy to use

Pros:

from my usage from last few days i found out that they has good services quality and api very easy to use too.

Cons:

i didn't face any problem yet they are good

great customer support team

Pros:

great customer support team we had a problem in linking our site with telnyx we called customer support to help us they were so fast in replying. helped us and now every thing is working fine.

Cons:

I can't pay with PayPal anymore .. i think it's a bad move from them to not allowing to pay with PayPal

Great Company

Pros:

Nothing to say on prices and quality of the services .. very good.

Cons:

Nothing yet but if i find one i'm sure they will fix it right away.

Great services

Pros:

Great services.. I hope they can stay on this quality always

Cons:

Api is a bet hard to use and there some stuff is hard to understand

Top on the field

Pros:

Top services and the best on the field, i love how they doing there jobs .. great services price and quality

Cons:

Support agents is not giving you enough information about your problem