Givebutter Reviews

We Love GiveButter!

Comments: Super easy verification and startup - found all of the educational videos super helpful. The on-going improvements keep me on my toes and seems almost intuitive.

Pros:

Ease of set up. Free initial version. Setting up accounts and tasks

Cons:

Asking for Tips. But I hate that in general, so really, it isn't specific to GiveButter and doesn't diminish the great things about the program.

A Must-Have Tool for Small Nonprofits

Comments: Givebutter was easy to sign up, set up, and start taking in donations. Our organization is incredibly satisfied with Givebutter!

Pros:

Givebutter is free to use! It is incredibly user friendly, so we didn't have to waste time with a ton of technically-difficult onboarding or training. Givebutter also has great support! Every time I have a question, I get a clear and quick answer.

Cons:

While the pricing is free, there is a cost for premium features. The contact limit for these features seems a little low.

Director, Marketing and Development

Comments: Overall it was fine. Appreciated our rep and the ease of the platform.

Pros:

Overall it is a very user intuitive platform. Very simple to understand and navigate.

Cons:

When we were first looking at different platform, I was under the impression from the team that it would be able to easily handle live auctions. This was not the case. GiveButter is great for organizations that are running individual giving campaigns, peer to peer fundraising etc.. but not the type of platform I would use for Corporate giving, Planned Giving, or Live Auctions.

Thanks for helping out [sensitive content hidden] Channel Swim go Swimmingly!

Comments: Givebutter was simple on the backend and allowed us to have as painless of an experience fundraising as possible. I liked the ease of being able to just input our tax information and we are ready to go, presto! It was cool to see all the comments coming in as we raised money.

Pros:

We chose givebutter for several reasons but one of my favorite things is that we could see how much each team member was achieving with donations. Since we were two relay teams, the competition was fierce and givebutter helped us stay motivated and interested in fundraising!

Cons:

Who likes fees? I also wish it were easier to integrate with other social media, like Instagram and Facebook. We just used a link but if there was a button or something that made it "intuitive" to share, that would be great! Without that kind of integration, it makes it hard for the campaign to spread like wildfire.

Affordable for small non-profits looking for an affordable upgrade

Comments: Really positive. It's easy to use, affordable, looks super sleek, and has resulted in an increase in donations for our organization because people don't get navigated to a 3rd party site.

Pros:

Givebutter is easy to use and integrate into your Wordpress site so the donors never have to leave your site. They also allow you to set goals and have teams to raise money for campaigns. Fees can also be picked up by donors with making it very clear that if they don't a certain percentage of their donation gets eaten up by transaction fees. This has resulted in roughly 90% of our donors picking up the fee charge. Givebutter also is integrated with Stripe, so the transaction reports are super simple to run.

Cons:

The feature generating thank you letters from the system is lacking something, but all the rest of the features are easy to use, so this isn't a deal breaker for my organization. It just won't replace your current donor software for tracking and providing thank you letters and emails.

Givebutter was the solution my NPO needed!

Comments: Excellent. I have been very happy since I made the switch from another platform. The free functionality is great and I have upgraded as well on the free trial and will likely purchase the upgrade prior to my next campaign as it has additional functionality I liked.

Pros:

It's EASY to use - doesn't require a lot of training and if you do need to figure something out - the chats and tutorials work will. It's intuitive and not overbuilt while having all the basic functions a fundraiser needs to manage their donors and activities.

Cons:

The only con is creating hard copy/mailed letters isn't an available function. However, on other platforms - this isn't the easiest either and I just have a work around for this.

Ease of Use

Comments: Our experience has been excellent especially since we are using the no-cost portion and now wish we had not purchased this other CRM system and just gone with give butter!!

Pros:

This program is so user friendly, allows for our own creativity as we promote our events. It also seamlessly connects all the pieces of fundraising together which includes the communications, marketing, auctions, event creation, data collection etc. It also is superb at point of contact fundraising. We also use another system for CRM which is no where near as proficient at the nuts and bolts fundraising.

Cons:

As I compare this against another company I can't say I dislike anything!

Happy to have made the switch!

Comments: Overall, our experience has been great! The platform has given us many more options as an organization to excel our fundraising. The team we worked with to get setup has been consistently friendly, courteous, quick to respond, and very helpful with answering our questions and fulfilling our needs.

Pros:

The ease of use for both the organization and donor as well as the options for a "one stop shop." I love that we have options for campaigns from a simple form to a full event. The engagement tools are stellar as well!

Cons:

Some limited options with sending receipts to donors and POS abilities.

It's fun to fundraise!

Comments: We have had a great time using the campaigns, auctions, and soon the Live Events.

Pros:

They listen to their users and make changes.

Cons:

We cannot wait for an integration with Quickbooks... without Zapier.

Givebutter is great!

Pros:

Coming from Salesforce, Givebutter is powerful due to its simplicity. It can do everything we need it to do without making you feel like you need a data engineering degree and ten years of experience.

Cons:

I'm not the biggest fan of how they've worded their solicitation messages for our donors. They ask donors to help take on the cost of running the platform, but they call it a "tip," which is distasteful and dishonest. If I were them, I would just be upfront and call it a fee. Tip suggests that a human helped serve them, and carries a bit of guilt with it.

The Best There Is!

Comments: Givebutter is simply the best platform for small nonprofits. I have worked in nonprofit organizations for years, ranging from millions, to hundreds, to thousands of donors. I have worked with 3 large, well known donor databases, and Givebutter still comes out on top. I started working for a small organization in 2023 that had absolutely no donor database of any kind. After much research on the biggest donor database platforms, I landed on Givebutter; not only is the platform FREE (yes, FREE), but it does absolutely everything my organization needs. Givebutter allowed me to completely change the way the nonprofit saw fundraising and allowed me to streamline the organization's events in no time. Thanks to Givebutter's platform, I was able to increase the overall funds raised at our signature fundraising event by 20%. As a team of one person, that is absolutely game changing!

Pros:

What I like most about Givebutter is its unbelievably simple user experience. Learning all of Givebutter's incredible features was extremely easy, and they provide all of the resources you could possibly ever need. Should a resource ever not be available, their customer service is some of the best I have ever seen, with a human being able to answer my questions within minutes.

Cons:

There are small features that Givebutter doesn't have that I have experienced on other platforms (e.g. Sponsor RSVP). However, Givebutter is still young; they are working to improve their platform every day, and any recommendations for features that I have are added to a forum where other users can vote for the feature if they believe it would be beneficial to them. Most features that would be most beneficial are already in the works to be implemented, and I know that any new features I recommend will be taken into full consideration.

Some food for thought and a happy user

Comments: I love that the platform allows me to sell tickets, fundraise, and manage donors. My donors did not like the prompts to tip and pay fees. I ended up mostly turning those off to avoid complaints. Overall, it's a great platform!

Pros:

That it is both a ticket sales and donor management platform.

Cons:

I would like to see better development of the platform for donor management. It was not easy to see how to address a thank you letter to a household when entering new constituents. Maybe you have a recorded training about this that I could learn from. We have been using Little Green Light for donor management. They have more capacity for tracking and connecting constituents that I would like to see developed in GiveButter (or that I need to better understand in GibeButter). Secondly, I was disappointed that there was not a clear way to mark ticket sales as separate from donations. I found that if I set a goal for fundraising, the ticket sales and donations both were counted towards the goal. However, the ticket sales were not a donation and should not have gone towards the goal. Because the platform did not allow me to separate them, I had to stop showing the fundraising goal bar.

Supporting Community one event at a time!

Comments: So far I have loved the customer support and service every step of the way. Any concerns are met with answers in a very timely manner and support is always so proactive not reactive. I get regular check ins and the personal touch is unmatched.

Pros:

I loved that for the first time ever we had a platform that was able to allow us to keep track of a community event. With costs of platform fees it’s been impossible to add that expense to a free event. The ability to collect data from attendees and offer them the convenience to support while at a free event was so impactful.

Cons:

I would like the ability to sell items at a preset price. For example if we wanted to sell popcorn to a community member each item would’ve had to have shown as a donation. Looking forward to more “day of event functions” in the future.

A unique take on donor management and online giving

Comments: I have a highly positive experience with Givebutter. Their support and staff are highly responsive and the appear committed to continuously improving their product. They have an impressive number of features for a "free" system and what minor inconveniences there are I can definitely live with considering how much I'm saving buy using their platform.

Pros:

Givebutter's major selling point is that they do not charge anything for the use of their system. Givebutter is free forever for our non-profit. In a world where every other platform is charging based on the number of contacts in your database this is a game changer for us! This means we can use our Donor Management system as our primary CRM as well, at no additional cost. I also love that they include a robust texting and email communication system. Making communicating with our donors a breeze. Finally they seem committed to continuously improving their platform, adding new features regularly. I love this from a "free" system!

Cons:

Because they are free for our ministry to use they ask your donors to make an additional donation to Givebutter on all webforms. It's possible to decline, but it's not easy, and the suggested amounts seem quite high. I cannot tell if that has put people off of donating to us or not. The alternative is to pay a flat %1 fee on every online donation which means that donors will never see the option to donate to Givebutter, but effectively means Givebutter is not a free system and the costs go up directly in proportion to the amount we make. TL;DR it's complicated. At the present time Admins cannot edit or adjust a recurring donor's amounts or date of donation. The only option is to cancel a donation and have the donor restart their recurring donation on the date they want it to recur.

GiveButter is the best donation software I have used so far!

Comments: So far so good, we have started several campaigns and done pretty well to meet our goals!

Pros:

The interface is very easy to use and I love that we can incorporate Give Buttons and donation pages right into our website!

Cons:

I can't think of anything I don't like at the moment.

Good Product for Our Non-Profit Needs

Comments: Overall we are happy with our change to Givebutter, we just wish we could have access to the money a bit faster.

Pros:

The capture and recording of payor information is very helpful. Setting up events/campaigns has been pretty user-friendly as well.

Cons:

The turnover time to actually receive the funding is pretty long. With our previous service, the turnover (and therefore access to the money) was almost immediate.

Give Butter: Phenomenal Fundraising Software

Comments: The overall experience with give butter has exceeded all of our expectations and has been a complete game changer for our fundraising goals and metrics.

Pros:

I love the interactive component to the platform, the ease of use and the ability to allow donors to contribute to cover overhead costs of managing the campaign.

Cons:

I like least the functinality to change the templates.

Up and Coming. Still growing.

Comments: I think it has been a good experience. I believe GB is doing their best to listen to their customers and implement additions based on feedback.

Pros:

Simplicity and ease of use. I like the ability to connect and live chat as well.

Cons:

Some of the integrations are still very new. But they are constantly updating.

Great online giving platform

Comments: Our organization has had great success with the Givebutter online giving platform. It has given us additional way to raise funds that is easy and effective.

Pros:

The platform is very easy to use and user friendly.

Cons:

I would like to see options for customizing reports for events. The ability to delete events from the dashboard when they are over.

A+ Platform, Highly Recommend

Comments: Givebutter has been a great experience overall, the user-friendly platform has literally been smooth like butter. :-)

Pros:

I am currently loving that we can use Givebutter to make our annual fundraising Silent Auction virtual. This is going to make the event more engaging and the auction process/check-out MUCH easier.

Cons:

The only struggle we have had since switching to Givebutter was that we did not set it up initially for automatic transfer to our bank and were unaware that we had donations coming it that hadn't been transferred yet. But it was a pleasant surprise to see we had a pot of money sitting there by the time we realized that error on our part.

Great software, top notch support, highly recommend for small nonprofits!

Comments: Overall, my experience with Givebutter has been positive. It is quite comprehensive as a basic CRM. The support is top notch, and the platform is free to use, if you have their "tip" system enabled on donations (we do). Their support and product development teams are very responsive to input and suggestions for new features. For a medium-large organization, however, the software might to be used in conjunction with other software and tools in order to perform all the tasks needed.

Pros:

Givebutter is a great platform for small nonprofits. The software makes it easy to accept gifts online, send acknowledgement emails or letters, create fundraising campaigns, and track donor engagement. You can also manually add donations, which is helpful to our organization, as many of our gifts are made offline. The contact import tool is easy to use. The contact profile has areas for notes and keeping track of donor communication. It is easy to see a snapshot of the donor's activity all in one place on their profile. The reporting function is well-designed for basic reporting needs. The ability to track fundraising goals on campaign pages publicly is helpful, and donors can leave notes and images on a fundraising page when donating, which adds a personal touch. Best of all, though, is their customer support. Their support team is super helpful and friendly, and their product development is always looking for ways to improve the software. You can "vote" for a product feature, and often, they are added over time.

Cons:

Givebutter is a perfect platform for smaller organizations. At our organization, we have more extensive and complex needs, and have an additional CRM, so we've ended up needing to use both platforms. I would like to see the ability to create and print acknowledgement documents such as postcards for memorials, and the ability to mail merge the information needed from the donation transactions. At times, the interface can be too simplified, and make it difficult to find settings you're looking for. Also, there is currently no ability to track donations sent via text-to-donate codes- you see a total, but not who gave. The reporting could also be more robust. Right now, you can't run simple reports on people who unsubscribe from an email blast or bounced email addresses from the Engage module. You also can't customize the text that appears on donors' credit card statements with your organization name. It would also be helpful if a phone support number was offered to customers.

Don't use Givebutter!

Comments: Please read above. It has been exceptionally dissapointing.

Pros:

The interface of the event website is really great. Our constituents like it and we've got great feedback that it looks nice and was easy to use

Cons:

There are so many ways this didn't work for us. We signed up for the hybrid auction/event capabilities, and that it was free. However there are so many glitches that come up. For instance, in creating our ticket options for sales, we created a Ticket Bundle- 8 tickets for a discount. However, when someone makes that purchase they didn't create any way (we've reached out about it several times...) for this purchase to verify 8 attendees; it registers as 1 attendee. So we can't use their check in system built into the ticket sales because it's not accounting for multiple people! SO WE'VE HAD TO CREATE AN RSVP SPREADSHEET, a total nightmare, and transfer all rsvps via the website to the spreadsheet to account for actual bodies/attendees. Additionally, as I mentioned before, I chose this platform for the Hybrid/online auction capabilities. However this also became a nightmare to deal with. There is no way for a ticket sale to assign a bid number automatically. So if guests want to bid, they have to sign up ADDITIONALLY ON THEIR OWN for a givebutter account, register their cc information, verify that through their personal email, then re-login to Givebutter to bid. This is THE BIGGEST BARRIER TO GIVING! We are now not even doing an online auction. Can you imagine going to an event, being told you have to login to a site, create an account, enter your cc info, check your email then log back into the site to bid? Would you even try?? Also we were told our transfer would be seamless with recurring/monthly donor plans because we already had a Stripe account and that's what Givebutter uses. We were obviously thrilled we could switch platforms and not have any interruption with our donors! However they use Stripe Express, which is actually DIFFERENT than a regular Stripe account. So if you're already using a Stripe account you'll have to get ANOTHER Stripe Express account that doesn't include important information about your constituents you already have in Stripe, like their customer ID numbers, cc info and more. Also- we were going to move our CRM over. They said their support team would be really helpful in this regard, that we would have unlimited email tech support. However they have no sample CRM to look at or try. YOU HAVE TO BUILD OUT YOUR OWN CRM, taking any and every field from a platform you already use and create an excel etc that includes every field and somehow they will help you build your own platform. Their tech support for this was nowhere near what we needed in order to complete let alone start this. They basically point you to different videos they have so you can learn to code etc yourself. Do not recommend based on current experience. I know they are always looking for recommendations to get better but the above seem pretty basic to include for auctions/events to offer this service. We are having to DOUBLE our platforms and efforts to get through this event since we launched it and learned later how incapable it was of handling basic event needs. Don't make the same mistake we did.

TRUST INC GIVE BUTTER REVIEW

Comments: It’s always great. I use it for a variety of events and activities.

Pros:

It is professional, easy, and versatile.

Cons:

Really nothing everything‘s great! Easy to use flexible and works well for a client base

Director of Development

Comments: We're very pleased with the dashboard and layout of Givebutter. It integrated very well with our website. Thanks to Givebutter we'll continue growing our donor database.

Pros:

Givebutter was smooth as butter! It helped us track donations and build a database of donors.

Cons:

I didn't see a way to alphabetize the names of ticket sales for an easier check in process during our recent event.

Growing with Givebutter

Pros:

Givebutter's team was incredible in supporting us through the transitions. They helped find solutions to the roadblocks we ran into and were understanding of the challenges our team faced. We've enjoyed having more modern and holistic software that helps us raise funds for our day-to-day work and organize our events with the bonus of raising passive funds.

Cons:

When you start to get into customization, there are some limitations our team ran into. However, Givebutter is great at continuing to innovate based on organizations' feedback.