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PayPal Zettle Reviews

4.6 (2,279) Write a Review!

About PayPal Zettle

Accept card and contactless payments in person with our selection of chip, tap, and swipe readers and accessories.

Learn more about PayPal Zettle

Pros:

Lots of great features and integrates well with website or even email links etc. I can create sales buttons for my site or links for payment within seconds.

Cons:

There was no major features of this software that I disliked.

PayPal Zettle ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.5

Likelihood to recommend

8.7/ 10

PayPal Zettle has an overall rating of 4.6 out of 5 stars based on 2,279 user reviews on Capterra.

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Filter reviews (2,279)

Angela
Angela
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zettle Was a Godsend

5.0 9 months ago

Pros:

I no longer use Zettle but when I did it was everything it claims to be! It did everything from in store payments to online payments even On The Go payments! highly Recommend!

Cons:

the price change was not a deal breaker but did factor into my change of POS Systems.

Suraj
IT Customer Service analyst in India
Consumer Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

My review on PayPal Zettle @surajsingh

4.0 2 years ago

Comments: It think as far an I know subsequent to utilizing this application for over 5 months, there is no issues with the installments through my versatile which is the fundamental component it doesn't put me down. I haven't explored this application much yet with my own utilization and experience, I can express that in the terms of installment there's no issue. About different highlights, I simply happened to use payment processing and inventory management,, which are likewise agreeable as I would prefer.

Pros:

As I expressed above in the item appraising, the most preferred highlights for me is payment processing and inventory management. It's not difficult to set up and utilize, the security capability is great and it's basically impossible that one can hack or break my data which is likewise a protected component to have and confided in highlights. On the off chance that my side business is running any business, I do every one of the exchanges from it and the admittance to deals reports and examination to acquire bits of knowledge for my business execution is smooth.

Cons:

The most un-thing about this application is, it messes up some time which is somewhat irritating and the client is support is delayed to reaction and the timing for them to answer to my interests is generally sluggish which postponed my goal term. Other than that, it's a decent application to have in your sleeves.

Gina
Gina
Owner in US
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Not recommended

1.0 9 months ago

Comments: Terrible. They PayPal account limitation is ridiculous and their app is terrible. A customer database was only recently added and it is very simple without good reports, and without the ability to upload existing customer information.

Pros:

The card reader is inexpensive compared to others. The processing fees aren't bad.

Cons:

They are being unreasonable about putting a hold or what they call "Limit" on my PayPal account. They keep asking for information, I provide it and they take days to review it and then ask for more. It has been way too long that my legitimate business has not been able to withdraw MY money, or process credit card payments from my customers.

Nicole
Sales Manager in US
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

We highly recommend Zettle!

5.0 4 months ago

Comments: PayPal Zettle has allowed us to manage SKU numbers, payments, and inventory at our small business.

Pros:

PayPal zettle has been great for our brick and mortar store

Cons:

We don't have any complaints at all about this software.

RUKSANA
Home service center in India
Alternative Dispute Resolution, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Home service center

5.0 8 months ago

Comments: PayPal Zettle offers a streamlined and user-friendly platform for small businesses to accept payments. Its intuitive interface and range of features make it a convenient option for merchants. Additionally, its integration with PayPal provides added flexibility and security. Overall, it's a solid choice for businesses looking for a reliable point-of-sale solution.

Pros:

What I like most about PayPal Zettle is its seamless integration with PayPal, offering a comprehensive ecosystem for managing payments both online and offline. The user-friendly interface, quick setup, and the ability to accept a wide range of payment methods enhance the overall experience for both businesses and customers. Additionally, the detailed analytics and reporting features provide valuable insights into sales performance, which is crucial for making informed business decisions.

Cons:

One common complaint about PayPal Zettle is its fee structure, which some users find a bit steep compared to other payment processors.

Judi
Managing Partner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Ditching PayPal

2.0 2 years ago

Comments: I enjoyed the low cost processing fees but PayPal Zettle lacks in so many ways and is limited in features.

Pros:

Zettle by itself would be an excellent concept but I absolutely loathe having to deal with PayPal. I have a list of complaints as long as my leg with PayPal !

Cons:

The card processor and terminal tends to be very seedy and has technical issues more often than not. PayPal is very frowned upon these days and my customers do NOT like using it !

Marcos
Shop foreman in US
Automotive, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Streamlining sales and inventory even while you're awake

5.0 8 months ago

Comments: When we install the people zero it was free. As we get a long way you realize that there's more product and software to update and so forward. We begin to buy these many different softwares to keep up with our inventory or management. Everything money they kept us experience has been easy. Fast learning and it keeps you on track

Pros:

They keep track of all the products inside your store and outside the store doesn't matter what anybody says. All you have to do is look at the data and honesty is kept within you and your boys and you make money

Cons:

Can't believe it's so free. Hopefully it's still doing great years from now. Are they improve? I know there's more room for improvement as far as I know. Love it!

Krystal
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Hold on payments

3.0 3 months ago

Comments: Easy to use. Very user friendly. Only Con paypal will hold money up to 2 weeks. Very frustrating for a small business

Pros:

Accessible the device is very user friendly

Cons:

Paypal will hold your funds for several days.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Exactly what I needed, perfect for its purpose

5.0 9 months ago

Pros:

Easy to use, always fast. Purposeful design, design and functionality.

Cons:

I haven't experienced any negativity yet.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Powerful POS System that Works on Your Phone

5.0 8 months ago

Pros:

PayPal Zettle is an easy-to-use app and POS system that allows you to accept contactless payments on your phone with the available card readers and terminals. I use the app to manage my product inventory for an art gallery, create and redeem gift cards for my store and I like that you can view sales reports in real time.

Cons:

PayPal Zettle doesn't include a payment gateway option for taking payments over the phone.

Ricky
Hairstylist in US
Cosmetics, Self Employed
Used the Software for: 1+ year
Reviewer Source

Zettle is ok but not for PayPal working capital!

4.0 11 months ago

Comments: The zettle POS is ok. The first one stopped working after a week so I had to wait for a replacement. As far as PayPal goes, the credit card processing and deposits are quick and easy and you have a lot of options. However, overall, I have to give them a zero because of the bait and switch.

Pros:

Ease of use and deposit speed. The handheld payment terminal connects to my phone via Bluetooth. I just opene the zettle app on my phone, put in the items or charges and the customer uses a small keypad to pay using tap or chip (it doesn't have a magstrip reader tho).

Cons:

We do not like the fact that we feel like it was a bait and switch when it comes to the PayPal-iZettle and PayPal's working capital loans. As told to, we used the platform over one year and met the income amount by almost double but could not get the working capital loan. For two years now PayPal has been giving a run-around about this issue saying PayPal doesn't recognize the zettle pos sales as a sale it can deduct payment from but they are working hard to have a fix very soon. As of today, after many calls, the still have not fixed the issue so I feel I was lured in by promise of a working capital loan if I met certain requirements, then I did everything right and boom, bait and switch, no loan for zettle users.

Prosenjeet
Executive Chemist in France
Chemicals, Self Employed
Used the Software for: 1+ year
Reviewer Source

Most trusted and User friendly

5.0 11 months ago

Pros:

It's designed to be user-friendly and accessible for small businesses looking to streamline their payment processes.

Cons:

As a cloud-based system, PayPal Zettle requires a stable internet connection to function effectively. This can be a drawback in areas with poor connectivity or during internet outages.

Ofori
Good health in Ghana
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Revolutionizing Payment Processing: A Game-Changing Review of PayPal Zettle

5.0 2 years ago

Comments: PayPal Zettle is often praised for its user-friendly interface, versatility, and mobility. Users appreciate the ease of setting up their accounts, managing inventory, and processing payments through the intuitive app. The ability to accept payments anywhere, whether it's in-store or on the go, is highly valued by small businesses and mobile vendors.The integration capabilities of PayPal Zettle are also frequently mentioned as a positive aspect. Users find it convenient to sync their PayPal Zettle services with other PayPal offerings, enabling seamless access to transaction data, sales reports, and real-time analytics. This integration empowers businesses to make informed decisions and track their performance effectively.Affordability and transparent pricing are other aspects that users appreciate about PayPal Zettle. The competitive pricing structure, particularly suited for small businesses and startups, is considered a valuable feature.Customer support is generally regarded as responsive and helpful, with users reporting prompt assistance and guidance in resolving any issues or inquiries.While there are areas for improvement, such as occasional connectivity issues, limited payment options, inventory management limitations, and occasional delays in transaction processing, these concerns are not prevalent across all user experiences.

Pros:

User-friendly Interface: Many users appreciate the intuitive and easy-to-navigate interface of PayPal Zettle. The app provides a seamless experience, allowing users to quickly set up their account, manage inventory, and process payments.Versatility and Mobility: PayPal Zettle offers flexibility by enabling businesses to accept payments anywhere, whether it's in-store or on the go. Its portable card reader and smartphone compatibility make it convenient for small businesses and mobile vendors.Integration and Analytics: The integration capabilities of PayPal Zettle are highly regarded. Users appreciate the seamless syncing with other PayPal services and the ability to access transaction data, sales reports, and analytics in real-time. This feature empowers businesses to make informed decisions and track their performance.Competitive Pricing: PayPal Zettle offers transparent and competitive pricing structures for its services. Users appreciate the affordability and value for money, especially for small businesses and startups.

Cons:

Limited Payment Options: While PayPal Zettle offers various payment methods, including card payments, there have been requests for additional options such as support for alternative payment systems or digital wallets.

jeramie
Owner in US
Arts & Crafts, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

For what it does - it works well

4.0 last year

Pros:

It's easy. The PayPal platform is a trusted and secure method of moving money from card transactions into bank accounts. Its nice to keep everything consolidated. The price of the equipment was very reasonable. if you use PayPal to make on-line transactions, you are paying the same type of fees, so it didn't seem that different when using a card. The hardware was easy to use and worked well. I never really had any issues.

Cons:

I was a small-time user, so maybe larger business can get better transaction rates, but the 3.5% fee and $0.49 transaction fee makes it on the expensive side. Credit card processing is-what-it-is and that make sit have when your selling $10 items. For more expensive transactions, the $0.49 was less impactful.

Cheikh
SEO in Senegal
Internet, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

my opinion on paypal

5.0 last year

Comments: Paypal is the best way to pay

Pros:

With Paypal, you can pay on many websites, send and receive money almost anywhere in the world, create invoices and also link your visa card to facilitate transactions.

Cons:

The only drawback I find with Paypal is the fact that it doesn't exist in certain African countries like Togo for example, but apart from that everything's fine.

Ruby
Director in UK
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Used to be great

1.0 11 months ago

Cons:

Unfortunately they changed ownership over lockdown and we found the new system to be really terrible. It used to be great but unfortunately the table management was ruined and became unusable for restaurants.

Kevin
Operations in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Review of PayPal Zettle

5.0 8 months ago

Pros:

Most likeable feature is its ease of use for both sender and receiver. Most likeable feature is that money is received instantly and the transaction can be done with or without a card reader.

Cons:

What I like least is if users have a limitation in terms of only sliding credit cards through a card reader, then there can be some processing issues. Also, it would be extremely efficient if there could be an automated processing receipt generated to send the customer once transaction has been completed.

Naledi
HSE Specialist in South Africa
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easier way to keep your money safe

5.0 11 months ago

Comments: When making international transactions or payments, it was quite easy and felt safe. My money is well protected.

Pros:

It is very convenient with making international transactions.

Cons:

The currency value sometimes makes the money difference higher, making it more expensive than using local money apps.

Athra
Control tower specialist in US
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

PayPal is one of the best apps on my phone

5.0 2 years ago

Comments: My overall experience with PayPal has been amazing. Otherwise I would not have been using it for 7+ years.

Pros:

I have used PayPal for as long as I can remember. I love the security and simplicity of the app which makes my shopping wayyyy easier.

Cons:

Although there are no cons, maybe adding deals from other brands would make this a more inclusive app.

Haley
Small business owner in US
Verified LinkedIn User
Apparel & Fashion, Self Employed
Used the Software for: Free Trial
Reviewer Source

Impressed

4.0 12 months ago

Pros:

I like the fact it has $0 a month fee most apps have fees and charge every month

Cons:

I haven’t really found anything that I don’t like about the app YET but I haven’t been using it very long

Pierrette
Commerce et finance in Cameroon
Capital Markets, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

PayPal Zettle all in one

5.0 2 years ago

Comments: My self-employed experience is pretty good. Payments are coming in well, although sometimes it takes a little while..I tell myself that with the cryptography payment system, it will be fine, also, all the advantages and disadvantages will be mentioned on the mode of use of PayPal and Zettle. THANKS.

Pros:

The many collection methods, both in the presence of the customer and remotely, the low start-up costs and the certification of the free application, make Zettle and PayPal an attractive solution for small and medium-sized businesses and for the self-employed .April 11. 2023.

Cons:

Negative reviews from PayPal and Zettle usually stem from ignorance and non-compliance with the rules. Too bad for those who feel victimized. Simply improve your knowledge online and you will be satisfied.

Victor
Victor
Payment Admistrator in Nigeria
Verified LinkedIn User
Animation, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Pay Pal ZETTLE REVIEW

4.0 2 years ago

Comments: I use PayPal Zettle for my bills, payment of devices and also receive payment from my customers through my business.

Pros:

I like PayPal ZETTLE because it is easy to transfer money from my wallet to my Paypal account after sales every day. I have a good experience and I see it as the best alternative to paypal

Cons:

It mostly have network issues and bug that make the app crash. I think it should be more faster even if offline

Hamed
Physician in Yemen
Hospital & Health Care, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Best payment way

4.0 last year

Comments: It so comfortable way and trusted one

Pros:

It is the best payment digital process and fast in delivering and transfer.

Cons:

I think will improve and it easy to deals with all product.

Ghassan
Writing and editing and human resources and transcribe in Yemen
Human Resources, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Edit document

5.0 2 years ago

Comments: My experience in PayPal is an excellent experience.

Pros:

PayPal is a distinguished application and has many advantages, including politics and privacy, it has strict, and no one can penetrate it and it has a speed of response in customer service and has the smooth use in the world, where buying and selling or receiving profits are easily.

Cons:

We want to use PayPal Yoga has a negative, which is sometimes suspending the program in logging in.

Brenda
Massage Therapist in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Paypal processing

5.0 last year

Pros:

The set up, and and with the machine you can accept payments anywhere

Cons:

I don't have no complaints at this time.