SurveySparrow Reviews

Best survey building platform

Comments: Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers.

Pros:

SurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly.

Cons:

SurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only.

Alternatives Considered: Pollfish

Reasons for Choosing SurveySparrow: The SurveySparrow provides more features than SurveyMonkey. SurveySparrow allows us to create more responsive and conversational surveys.

Switched From: SurveyMonkey

Reasons for Switching to SurveySparrow: Based on the subscription prices and familiarity among the users.

Easy to use to build but integrations are challenging.

Pros:

- It's easy to build compared to other survey building software. - New form creation, dynamic variable addition, response gathering is very easy to use.

Cons:

- There are few features pertaining to global variable that many time don't work. - Integrations with the GSheets has always been a challenge for the first time. The access goes to just one person and then many a time if there's a need to flow responses to the same sheet it fails. - 3P integrations need more improvisation.

Need to improve reporting and also customer service

Pros:

Easy to use.

Cons:

Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue

Review for Survey Sparrow!

Comments: Its been a pretty nice experience! So far I've like this product.

Pros:

I really liked that it is super user friendly. Not complicated at all.

Cons:

I dont know if this is a feature SS has but I dont like they don't have an option to create multiple links for different things, like one link for social media, one link for database, one link for free ads, etc.

Great product

Pros:

Easy to use, surveys are easy to create and the frontend for surveys is very user friendly. Good level of customisation and an excellent range of question types for quantitative and qualitative measuring. API documentation is good.

Cons:

We're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API.

My review of Surveysparrow - Good

Comments: Good, but can definitely be more customized to requirements

Pros:

The UI is great and easy to use. Platform is intuitively designed and many good features.

Cons:

The platform is not very helpful for creating more elaborate and complex surveys such as 1. creating sub sections under sections within a survey 2. having a flexible survey completion % system

Review based on use of survey sparrow

Comments: It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well.

Pros:

Its UI is very good and its easy to use.

Cons:

We can't use jQuery which is a problem during customization.

Easier to collect customer feedback

Pros:

Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection

Cons:

It is only expensive but as far as functionality is concerned, the tool works fine enough

Good pricing and good customer support

Pros:

Integrates with Zendesk to collect customer feedback right from the Zendesk chat widget

Cons:

It does not have a good looking dashboard like other solutions used

Great product

Pros:

Ease of use and easy to setup. It misses key features but the product team continuously releases new features.

Cons:

Pricing comes across as a little too costly for SMBs

Best Survey Builder

Comments: My overall experience with surveysparrow is great.Its best used for building surveys for customers and knowing about their opinion.The process can be smoothly done with the help of surveysparrow.

Pros:

Surveysparrow is best when compared to any other surveybuilders.The userinterface is easy to setup and use.The customers feels friendly when filling those forms.The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys.These templates are very good looking.

Cons:

Surveysparrow has got so many features which are not available in other survey builders bu the user must take premium plan to get access to those features in surveysparrow.

SurveySparrow - A simple and easy way to make surveys

Comments: I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Pros:

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Cons:

It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Alternatives Considered: Zoho Survey and SurveyMonkey

Reasons for Switching to SurveySparrow: It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point.

I would not recommend it - missing features and bad customer service

Comments: Not good. Not happy. Even asked them for finding a solution - but they didn't want to.

Pros:

It looks nice from the outside (on the website). But as you join the software it's not what it says it is. And then customer service don't really want to help.

Cons:

Really bad customer service. Slow response time and no real help.

My review on SP

Pros:

Overall an amazing platform. Especially the forms feature.

Cons:

Export to third party. Non functional for thr most of the time.

Whitelable customer

Pros:

Whitelabelling capabilities Flexibility for suitable commercial model, when we began the journey

Cons:

SSO integration not always straightforward Invoicing process and flags in tool could be optimized

Survey for Customer Experience (Bachelorthesis)

Pros:

Very easy to use. It was perfect for me to use this for my Bachelorthesis. The Support ist nice to. From me a 10 of 10! Everytime again!

Cons:

Little bit to expensive, maybe discount for students

Conduct surveys for data collection

Comments: The overall experience is Not bed. It is user-friendly and simple to use. Easily conduct surveys.

Pros:

Surveysparrow is easy to use. Using this we can make surveys and collect data. It is user-friendly and having good analytics. Good interface and graphics.

Cons:

It is complex for beginners. Some features are expensive, we can use that by taking premium. Too much of mails irritates users.

Choose your software

Comments: This platform is good for the survey's and can choose the software's by the prediction. The Predictions in the software was soo accurate.

Pros:

I have been used this platform for months and it was great. This app allows to trial the softwares for free. The survey tools are good.

Cons:

Rough start for the beginners and sometimes software was buggy.

Make your survey

Comments: It is a great app to choose the softwares based on reviews and the interface of the app is good and user friendly.

Pros:

The predictions and the results of survey's are soo accurate and the tools that we use to make the survey are great.

Cons:

For beginners the app is a bit difficult to use and need to decrease the pricing.

A survey that we can build!!

Comments: It helped for collecting data for my research purpose . But they can't handle heavy load

Pros:

The user interface for building the survey are soo good, it helps very much in obtaining data for research. Their intuitive tools differ from other competitors

Cons:

The survey building tool is good ,but it has some bugs and need developers assistance. Some features are paid.

Create and distribute survey easily

Pros:

Great things with SurveySparrow is, i can build a survey form easily with the build-in template that they have provided and select the survey theme that match with my objective. I also can select the question from the suggested question section.

Cons:

I have tried to moving around some of the text field on the survey form, but it just not snapped on the grid that i want and it making a mess to the form layout and design. I have tried it multiple time, but it just not happening and i don't think there is any way to do it properly.

Nice tool for short surveys

Comments: For a detailed interviewing tool with complex question trees, it can definitely do the job, but the lack of easy copying of groups of questions and logic branches makes the builder labor-intensive.

Pros:

While looking for a TypeForm alternative I came across SurveySparrow. Since we ultimately were not able to use it, I can only comment on the builder tool. Compared to TypeForm (which I worked in as a premium user for several months), SurveySparrow was faster for large survey with multiple logic leaps, the UI did not have the bugs I became accustomed to in TypeForm and SurveySparrow had good optionality for a technical survey (the number field accepts decimals, which TypeForm does not; matrix-type questions have a reasonable amount fo flexibility). Overall: fast, flexible with good optionality on questions. Great, responsive customer service.

Cons:

Unfortunately, we ended up not selecting it. We had difficulties copying groups of questions and entire logic branches (which we need to be able to do), so building a large, complex survey would have been too labor intensive. Maybe it is possible, but I could not find an easy way to do it and was working against a deadline.

Did what I wanted - Good customer survey tool

Comments: I was pleased that it could do well the survey part, but when I discovered a competitor product that offered more for less. I switched.

Pros:

It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.

Cons:

There are other survey tools out there which give you better value by offering more services for the same or lesser price.

Unreputable Comany

Comments: We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!

Pros:

We loaded their chat bot and received no benefit from it.

Cons:

Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.

A simple surveying tool.

Comments: The mobile-first approach is very welcome as today mobile is the most commonly used.

Pros:

I like the personification of surveysparrow. After signup, it gives me a signup URL which is good for a quick lookup or can work without a website. If I need to take a survey for my personal quick survey I don't have to include my web dev in it. Just passing the web URL will be enough. The chat survey is completely new to me. The mobile version is very new and I think is perfect for the small screen. Making and sharing survey is very fast as sending survey through this platform is very easy. The UI is clean and does not show any unwanted info.

Cons:

I don't think it has any major issue, just small tune-ups will be great. More template and extended reporting and exporting are needed.