18 years helping British businesses
choose better software

About Factorial

Factorial streamlines HR processes for every stage of the employee life cycle. From recruitment to exit interviews, we make admin easy.

Learn more about Factorial

Pros:

Furthermore, the users can easily install many user-friendly applications that integrate with Factorial through a few clicks.

Cons:

So far, I did not experience any issues, since I have been using limited features yet but there are many other areas to capitalize on.

Factorial ratings

Average score

Ease of Use
4.5
Customer Service
4.3
Features
4.2
Value for Money
4.2

Likelihood to recommend

8.3/ 10

Factorial has an overall rating of 4.4 out of 5 stars based on 280 user reviews on Capterra.

Have you used Factorial before?

Share your experiences with other software buyers.

Filter reviews (280)

Juan
Juan
CEO in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Simplifying human resource management

5.0 2 years ago

Comments: My experience has been very positive. From the first moment I started using the platform, I realized how easy it was to use and how intuitive its interface was.

Pros:

What I liked the most is its intuitive and easy-to-use interface. From the very first moment I started using the platform, I was able to navigate smoothly and perform all HR tasks efficiently. I also love how it simplifies each stage of the employee life cycle. From recruiting and onboarding to time tracking and free time management, this tool has you covered.

Cons:

One aspect that I think could be improved is the integration with other tools and systems. While it does offer some integrations with third-party software, I wish there were more options available. This would further facilitate the management of human resources and the synchronization of data between different platforms.

Asami
CEO and Founder in Japan
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

More time to focus on other tasks

5.0 10 months ago

Comments: Reduces paperwork and has a dedicated support experts and consultancy. There is data security and reliability.

Pros:

I have experienced high time saving routine through automation. On top of being easy to use, Factorial has all HR tools required to build an intuitive HR process. Shift management is a desirable feature which helps us in scheduling effortlessly. Integration is impressive too.

Cons:

None in my experience. All my expectations were well catered for and I look forward to more achievements.

simon
CTO in UK
Insurance, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

started so well before going downhill very fast

3.0 2 years ago

Comments: Poor and unhelpful service.Support is useless, if they respond at all.Our account handler keeps sending us PDFs to get us to pay more.

Pros:

they clean modern approach to HR softwa4re with great UX

Cons:

They have changed the pricing on us 4 times increasing each time and now and want us to now double AGAIN

Stephanie
CS Team Lead in Spain
Textiles, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and Efficient

5.0 6 months ago

Comments: My overall experience with Factorial has been great. It's a friendly tool that makes handling leaves and absences simple and hassle-free.

Pros:

What I liked most about Factorial is its user-friendly interface for managing absences and leaves. It’s also great for checking the work calendar and tracking check-ins and check-outs. The platform is very intuitive and easy to use, making everyday tasks straightforward and efficient.

Cons:

I didn't encounter any significant flaws with Factorial; it worked smoothly for my needs.

Claudia
Customer Service agent in Spain
Textiles, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great HR tool

5.0 6 months ago

Comments: My experience with Factorial has been really positive. It’s easy to navigate, and it helps streamline HR tasks, making everything more efficient for our team.

Pros:

What I like most about Factorial is how easy it makes managing HR tasks. From tracking time off to handling employee data, everything is organized and straightforward, saving a lot of time and effort!

Cons:

I honestly don’t have any negative comments about Factorial. It’s been a smooth and efficient tool for managing HR tasks, and it’s worked well for our team so far!

João
Assistant Manager in Portugal
Construction, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

FACTORIAL, the HR app

5.0 5 months ago

Pros:

Very functional and it does multiple HR things pretty well

Cons:

It requires that you have it installed on your phone.

Carlos
Quality engineer in Portugal
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

The ideal HR platform.

5.0 5 months ago

Comments: With a daily use of the app, it’s easy to understand and domain the app.

Pros:

The easy WAY to Manage all of your team calendar and absences.

Cons:

Some errors related with Alerts from updates

Walker
Administrative Assistant in UK
Mental Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Hasslefree HR tool

5.0 7 months ago

Pros:

Factorial helps us to manage staffs pretty straightforward.

Cons:

I have not come accross any major issues as such.

Juan Manuel
Head of growth in Spain
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great HR software

4.0 7 months ago

Pros:

Very intuitive and usable software to record hours and record vacations for your work team.

Cons:

The signing functionality is very manual. This section could be automated a little.

Carlos Orlando
Carlos Orlando
TSU in US
Verified LinkedIn User
Computer Hardware, Self Employed
Used the Software for: Free Trial
Reviewer Source

A Promising HR Software

4.0 2 years ago

Comments: There are a lot of features that make HR tasks easier, especially when it comes to time tracking and free time management. However, by my high standards, there is always room for improvement.

Pros:

Its design is intuitive, its user interface is modern and invites navigation. The time tracking feature is particularly useful and efficient. Employee onboarding is pretty good too, handling everything in a systematic and organized way. I particularly appreciate the free time management option, it's a much-needed resource.

Cons:

There is room for improvements. I ran into occasional lag in the interface which can be frustrating when I need to get a task done quickly. Also, the performance reviews section could be more robust. It would benefit from more customizable options to target different competencies and grading methods. I have also noticed that sometimes integration with other systems can be a bit challenging.

Christina
Project Manager in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Very Easy to use and quite acurate

5.0 2 years ago

Comments: It was easy for even the most technologically challenged.

Pros:

It is so easy to use. Even when an employee forgets to clock in and out, it is one login and a quick fix.

Cons:

Getting to some of the employee information is kind of like looking for an Easter egg. Once, located it is easy to go back to though.

Rita
UX UI Designer in Finland
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Overall Good

4.0 2 years ago

Pros:

It looked and felt good overall. The user experience was ok and things were easy to find.

Cons:

I really dislike the holiday view, specially in big companies. I much prefer BambooHR's calendar view with people's names on it.

Natan
Digital Marketing in Spain
Mental Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Software

5.0 3 years ago

Comments: I'm super satisfied, Factorial cover everything we need for our HR processes and we can save a lot of time by not doing manual tasks.

Pros:

All in one HR software, covering everything we need to manage our HR process. Easy time clock and time tracking, PTO, evaluation performance, documents, and digital signature.

Cons:

It's easy to use and intuitive. Had to contact support to integrate with other APIs, but they were really helpful.

Tatiana
Tatiana
Finance Controller in Spain
Verified LinkedIn User
Consumer Goods, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Must have for the mid size company

5.0 5 years ago

Comments: Simplifies all HR related processes

Pros:

Covers all HR processes, easy to use and administrate

Cons:

Reporting is definitely the are for improvement

Veronica
marketing executive in Italy
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

User-friendly HR software

5.0 3 years ago

Pros:

I like Factorial as it's a very simple and intuitive software. From the employee perspective, I think it's pretty valuable because all the documents are arranged in an orderly manner, and it's possible to upload files both from laptop and mobile devices. The dashboard gathers all the relevant information in one place so it's super easy to stay up to date with the events of the company.

Cons:

I haven't tried yet the integration with LinkedIn because Factorial is currently working to release an update, and I am really curious to examine this aspect (as a marketing executive, it's important to me that I can link the two platforms in order to enhance employee engagement)

Sophie Paige
HR Business Partner in Spain
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Organising and bringing team together!

5.0 5 years ago

Comments: Every part of the process has been great: The onboarding, support and the constant available videos, articles and content really prove that Factorial are the best in the sector!

Pros:

What I like most about Factorial is obviously how user friendly it is for our employees, our team managers and ourselves as administrators. This is not only useful for organising fair time off for holidays but it also allows team members to check in on who and when fellow colleagues are here - therefore helping them plan projects etc. The social side: making visible different events on the dashboard such as team outings, birthdays, events etc..

Cons:

How we currently are using Factorial, all the features are apt for us.

Alberto
Ops Manager in Spain
Verified LinkedIn User
E-Learning, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Definitely a good tool for upcoming businesses

5.0 5 years ago

Pros:

Support team, easy to use... I think FactorialHR hasn't thousands of functionalities, but those that are included just do the job. Price per user and functionality is definitely a great value.

Cons:

It lacks some automation flows but since they implemented integration with Zapier it's almost solved.

Diego
Business Manager in Netherlands
Human Resources, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good HR software for small companies

5.0 5 years ago

Pros:

The possibility to manage all aspects of our employee in the same place and according to Spanish law.

Cons:

Factorial could offer more space to upload public documents for the whole company, and the most important to organize them in different folders, like Google drive.

Rajdeep
Senior Android Developer in India
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Good software to track working hours in company

4.0 2 years ago

Pros:

Its simple and user-friendly UI is its USP. Also, it has a good leave tracking system.

Cons:

Initially, this software didn't allow adding 2.5 days of leave into employees' accounts. But later they fixed it.

Alioune
CEO in Burkina Faso
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Factorial

4.0 2 years ago

Pros:

In this software I really appreciated its simplicity and its pleasant and aesthetic design it is easy to use and to administer

Cons:

The customer service is not professional otherwise at the level of the software itself there is no problem

Idrissa
Manager in Burkina Faso
Public Relations & Communications, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Factorial review

5.0 2 years ago

Pros:

In this software I really liked its pleasant design and its simplicity, and it is also easy to use and administer

Cons:

Customer service is unprofessional and unsatisfactory

Wilber
HR Business Partner in Italy
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

HR Business Partner & Data Analyst

4.0 4 months ago

Comments: After more than 2 years of experience with Factorial, I can say that it is totally positive.
The team has been always available and the product development has been incredible.
Product recommended for SMEs to facilitate employee cycle experience with a very good UX for both employees and Admin.

Pros:

Continuous improving with new features since day one Account manager dedicated and able to provide support effectively Competitive pricing for an HRIS

Cons:

Leak of integration with Payroll providers (Zucchetti in Italy) that does not provide a full simplification on this stream Roadmap at the very beginning was defined by the company and client requests are difficult to be prioritize Customization based on country specificities are a plus but something difficult to standardize from a multi-country management point of view (i.e. all elements should be aggregate reporting)

Dana
CSR Supervisor in US
Veterinary, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Overall, great new product

4.0 6 months ago

Comments: Overall we had a positive experience. The team enjoyed being able to see their PTO in real time, request time off directly in the app and see their schedules. Our hospital is a very large hospital and we do have pay differentials for our evening shifts after a certain time frame- which was the only thing we could not work out with Factorial overall. For a facility that is less complex in it's scheduling and wage tables than ours- this would not be an issue.

Pros:

Customer service team was top notch. They were willing to try to work with every single one of our hospital's needs and were accessible pretty much at anytime.

Cons:

We hit a huge road block trying to come up with a way to add our evening pay differentials into the payroll software.

Harris
Managing Partner in Greece
Staffing & Recruiting, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Save more quality time and manly efforts

4.0 9 months ago

Comments: Provides actionable insights facilitating effective decision making. Gives employees more control over their information, performance analytics and learning management saving time and boosting accountability.

Pros:

There is clarity in performances analysis through the digitized system offers from Factorial. Has highly integrative features for running business smoothly and professionally. It is a huge step forward towards digitization of HR tasks to achieve organized culture and high productivity to an organization.

Cons:

I did not like the customer support especially during implementation. Integration was not easy too.

Deborah
Administrative Assistant in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

There is no other option besides Factorial!

5.0 4 months ago

Comments: Above and beyond experience with Factorial :)

Pros:

I absolutely love all of the options Factorial has. Excel has nothing on Factorial! Factorial can do it all!

Cons:

Not finding out about Factorial sooner! I would have made the switch earlier!