--- description: Discover the benefits and disadvantages of Textline. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Textline Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Textline](/software/168213/textline) # Textline Canonical: https://www.capterra.co.uk/software/168213/textline Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/168213/textline?page=2) > Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication. > > Verdict: Rated **4.9/5** by 168 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Textline? Customer support agents, sales representatives, marketers, logistics teams, healthcare providers, property managers, construction firms, and hospitality companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 168 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Textline - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Textline offers three pricing plans: Essentials, Pro, and Enterprise. Essentials starts at $50 per agent per month, and Pro starts at $70 per agent per month. Enterprise pricing is custom and requires contacting sales. A free trial is available without requiring a credit card, but the duration is not specified. Payments are monthly and in US dollars. Add-ons like message credits and phone numbers are available for additional fees. Numeric pricing is available for Essentials and Pro plans, while Enterprise pricing is negotiable. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - Alerts/Escalation - Automated Responses - CRM - Communication Management - Contact Management - Customer Engagement - Customer History - HIPAA Compliant - Interaction Tracking - Knowledge Base Management - Live Chat - Mass Texting - Message Personalisation - Multi-Channel Communication - Queue Management - Reporting/Analytics - Scheduled Messaging - Surveys & Feedback - Third-Party Integrations - Usage Tracking/Analytics - Workflow Management ## Integrations (19 total) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... and 4 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [SMS Marketing Software](https://www.capterra.co.uk/directory/30842/sms-marketing/software) - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) - [Lead Generation Software](https://www.capterra.co.uk/directory/30963/lead-generation/software) - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) ## Alternatives 1. 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[SlickText](https://www.capterra.co.uk/software/155430/slicktext-com) — 4.8/5 (268 reviews) ## Reviews ### "Project Text" — 5.0/5 > **Kelly** | *9 June 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: ability to get your point across quickly and easily to make your point and make sure your point is heard > > **Cons**: as always is the learning process and as much as you make it easy it still a learning process and needs to be learned > > So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn ----- ### "Good Product" — 5.0/5 > **Monika** | *10 June 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: This product has a very user-friendly interface and can also integrate with other platforms. The pricing is flexible. > > **Cons**: I notice that sometimes there is a delay in sending texts. The tracking system isn’t very reliable either. ----- ### "Textline simplified the whole SMS channel for us" — 5.0/5 > **Jorge Enrique** | *11 December 2020* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform. > > **Cons**: Still working to automate some functions through the API. > > Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business. ----- ### "Just what we needed\!" — 5.0/5 > **Dave** | *2 October 2020* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, price, flexibility, support, ability to download all conversations. > > **Cons**: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message. > > Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed. ----- ### "A Good Start" — 5.0/5 > **Amber** | *28 May 2021* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: I like that I can add tags and notes to my contacts. > > **Cons**: The formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result. > > The customer service is unmatched\! While I tend to ask more questions than most, each time from day one, I have had friendly, knowledgeable, above and beyond service\! ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/168213/textline?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/168213/textline) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data