Reviewed on 04/11/2017
Absolutely the best feedback software there is
Comments: NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsite
Pros: It flexible, easy tot use and above that, easy to use for the client where you want the feedback from. We are connected through the API and send out daily feedbackforms in massive numbers
Reviewed on 11/11/2017
Innovative tool with high response rates. Easy to use, and easy to fill in!
The Priority Matrix, showing us the key areas of how we can drive our business forward based on NPS.
The great Customer support team, who are always ready to help.
The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback
Reviewed on 31/10/2017
Really great - fab tool and Starred are great people to work with
Comments: A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries
Pros: Extremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation. Any support needed comes from the team in a fast and efficient manner
Reviewed on 09/02/2018
Starred is extremely helpful and personal and the tool really user-friendly!
Pros: The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.
Cons: There's no widget yet which we can place on our website. But understandable since they are still constantly developing and improving.
Reviewed on 06/11/2017
Starred makes gathering customer feedback an easy experience
Comments: Greater insight in the user experience of our service
Pros: Simple and goal oriented interface. The single sheet format of the surveys and API integrations greatly benefit the high response we receive. Great and fast customer support team. Really helps us to solve problems and provide solutions.
Cons: Not much cons. Except that sometimes we miss some functionalities, because not everything is customizable.
Reviewed on 08/02/2018
Can we give more than 5 stars for customer support?
Pros: The features and functionality are easy to use. Sometimes I struggle a bit with creating the groups for each form, but there's always amazing support on hand to help me out. Their response time is amazing!
Cons: The waiting time between creating a group and seeing the results. The 15 minutes is a little too long, and usually it takes even longer than that! I'd really like to see the widget back, giving us the option to display our average grade on our website
Reviewed on 08/11/2017
Starred really helped us obtain a high response rate which gave us a lot of insights
Pros: High response rate in comparison to other surveys, because you can ask the first question in the email already. It's handy that the e-mail and the survey are both included in the software. The 1-page survey makes it very clear for respondents what's expected of them and they are more likely to fill it in if it's all in one page.
Cons: Some components can be a little bit more user-friendly, like analyzing scores per campaign (filtering out older scores).
Reviewed on 23/02/2018
Starred makes it very easy to obtain customer feedback, both for us as our customers.
Comments: Easy insights in customer happinnes.
Pros: Starred offers a user friendly feedback tool. They get the point of how to get customer feedback as easy and complete as possible. The feedback is shown in a clear overview. The support from the Starredteam is also great!
Reviewed on 01/03/2018
Starred helps us to gain useful insights from our clients
Pros: Starred is easy to use and above all very user-friendly for our clients. The last 2 years we managed to gain the right insights on different touchpoints. It helps us the make the right decisions
Cons: The greatest challenge is to embed the software on the right levels within the organization. Which touchpoints are you going to measure and with the right content? Luckily the people of Starred are very helpful to make the rights decisions and share best practices.
Reviewed on 02/08/2018
Professional, innovative, great service
Pros: User friendly and highly contributes to high response rates / adoption by users.
Cons: There is still quite some handwork to be done to be able to use it. Room for further improvement.
Reviewed on 21/03/2018
Easy to use and a nice overview of the results
Pros: Easy to create a form, easy to use, great customer support, the results appear in a nice dashboard and if more than 20 people respond it automatically creates a matrix.
Cons: Sometimes it's hard to think of one word that covers your question. Luckily there is room for an explanation
Reviewed on 28/10/2017
Really easy to use, great user interface, makes it very easy for respondents
Pros: Style of forms, ease of use for respondents, responsiveness of support team, variety of feedback that you can collect, reporting is in early stages but still really nice to use
Cons: Still fairly new and growing company so probably some bits of functionality that still need to be developed but I am sure they will get there - seems very dynamic
Reviewed on 06/03/2018
very easy to use
Comments: a real good customer feedback
Pros: high response from our customers, the dashboard is very easy to read, and the results are easy to understand and apply
Reviewed on 09/11/2017
The tool really helps us to understand customer experiences in more detail
Pros: It really gives me some customer insight and solid data to increase customer satisfaction. For our customer it is very easy to use so no extra hassle but feedback in 1 minute
Cons: We could use some more customer functionality as we wanted to tailor made our dashboard for our requirements
Reviewed on 07/11/2017
Great! Both respondent and user friendly
Pros: The segmented and actionable data, the high response rates, being able to close the feedback loop and act on negative responses immediately. In addition, they have a very knowledgeable Customer support team