--- description: Discover the benefits and disadvantages of tawk.to. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: tawk.to Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [tawk.to](/software/167792/tawk-to) # tawk.to Canonical: https://www.capterra.co.uk/software/167792/tawk-to Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/167792/tawk-to?page=2) > Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics. > > Verdict: Rated **4.6/5** by 343 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses tawk.to? Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 343 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: tawk.to - **Location**: Las Vegas, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Contact tawk.to for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United States ## Features - Autoresponders - Chat/Messaging - Customisable Branding - Geotargeting - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (14 total) - Adobe Commerce - BigCommerce - Cayzu - Cloudflare - Drupal - Google Ads - Joomla - OpenCart - PrestaShop - Shopify - Squarespace - Weebly - WordPress - Zen Cart ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.capterra.co.uk/software/180345/whatsapp) — 4.7/5 (16331 reviews) 2. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24071 reviews) 3. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Good enough" — 3.0/5 > **Harry** | *29 November 2025* | Accounting | Recommendation rating: 5.0/10 > > **Pros**: Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old > > **Cons**: Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. > > Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. ----- ### "Good live chat service" — 4.0/5 > **Steve** | *5 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The live chat solution was easy to use and fairly fluid as an experience for the customer. It was also free to use. > > **Cons**: IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations. > > Pretty good. It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable. ----- ### "A very solid chat support plugin for wordpress" — 4.0/5 > **Angus** | *25 May 2025* | Broadcast Media | Recommendation rating: 7.0/10 > > **Pros**: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps. > > **Cons**: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much. > > A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier. ----- ### "Efficient live chat and messaging for development teams" — 5.0/5 > **Harish** | *9 November 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. > > **Cons**: Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. > > Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. ----- ### "Easy peasy chat" — 5.0/5 > **Oscar** | *5 September 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: It integrates well with our website. Best of all, it's free. There are pay options that include a virtual assistant or a real life assistant. > > **Cons**: The notifications could be better. There's really no way to configure notifications other than "on" or "off". > > Overall, the experience isn't bad. Since there is no cost and integrates well with our website, it's a winner. Honestly, I can't remember a time when Tawk.to was not working or had issues. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/167792/tawk-to?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/167792/tawk-to) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data