Clover Reviews

Great Point of Sale payment processor for Small Companies

Comments: Great product for going to trade shows and selling products there remotely and when they don't buy from the website. It is quick to make an amount they need to pay.

Pros:

I like that I only had to pay for the unit that hooks to my phone and then there is no monthly fee unless I need more features.

Cons:

No way to take a payment without or with bad internet and then hold for later until there is service.

Great Payment Processing System

Comments: We use the clover terminals directly in office and team members who work remotely are able to process payments directly over the phone using the virtual terminals.

Pros:

We're able to easily process our transactions through the terminals as well as remotely online.

Cons:

The product is fantastic. The only thing I wish was that the processing terminal was the first page that opened up.

I recommend clover

Comments: User friendly no issues great app!! Does it's job

Pros:

Easy to use, no hassle, fast and efficient.

Cons:

Nothing bad to say. All my uses have been a good experience.

Wouldn't suggest clover

Comments: Terrible and the customer service is not great.

Pros:

I did not like anything about clover and wouldn't suggest it to anyone.

Cons:

Customer service and the communication was terrible always. The machines were always loosing power and shutting off regardless of being charged. Had to get that fixed twice. They switched my business name on file and my clients thought there was fraud with their transactions. That never got resolved before leaving. They never apologized for the mistake on their end. I had to call consistently telling them I sent the cancellation form as I was getting emails everyday to cancel when I had sent it out 4 times. Finally called and admitted they received it but hadn't gotten back to me. I'm also passed my 5 year contract and they harass to pay $500 .

Clover has been a breeze!

Comments: When setting up our clover account, we had minimal issues. The customer service team is always responsive and quick to answer any questions we may have. Our rates are phenomenal - the lowest rate % we have been able to find! Everything you need is right on your clover device - inventory, prices, adding disounts, receipts.... SUPER SIMPLE!

Pros:

I really enjoy using Clover because its EASY! The card processing steps are so simple and the machine is smooth to navigate!

Cons:

I have zero negative comments about Clover.

STAY AWAY FROM CLOVER!!!!!!!!

Comments: Very poorly managed and lied to customers

Pros:

There are nothing to talk about pros. Only cons

Cons:

Customer service and they will take your money even though you ask them not to. I had to close my restaurant for personal issue, so i called the clover and spoke to someone regarding Monthly clover service charges and he said no problem. However, they debited 9 months $49.00 for subscription plan fee (not the machine lease fee). They would not give you money back nor care to contact you because its their mistake

Clover is better!

Comments: We migrated from other very popular payment processing platform and found Clover does better in most of the use cases.

Pros:

I like clean and optimized web interface, customer database, invoicing module.

Cons:

I would like to assign custom invoice numbers (perhaps PO numbers) to invoices generated via Clover.

The excess fees that Clover charges

Comments: I didn't care for the system due to the unfair charges my customers received.

Pros:

The ease of use of the online pos systems.

Cons:

That they changed my customers extra fees for using a credit or debit card. On top of what I was already paying them monthly.

Horrible!!!! Do not use!!!!

Comments: Horrible. Will never use or refer to anyone

Pros:

Nothing at all. They shut down my account without any notice.

Cons:

Customer service, service itself, sales representative

Get clever with Clover

Comments: Positive experience. integration services are awesome.

Pros:

Seems like Clover is built for any type of business taking payments

Cons:

Pricing can be a little more competitive

My Clover Review & Experience

Pros:

I liked the POS system however it has a learning curve. After playing around with it for a couple weeks I was able to better navigate the device. It was a very easy setup.

Cons:

Not what I thought it was going to be like. I was not informed of the additional charges and App Store fee. It was difficult to integrate online booking and salon management with this system. I ultimately had to change. I think it is a wonderful system for maybe a restaurant or other type of business not for salons or spas - in my opinion.

The crash of Clover

Comments: I’m a month pass our warranty and because of their crash I end up having to pay over $300 to replace a piece of equipment

Pros:

A piece of equipment failed because of their crash and unable to use the system basically out of business until it is fixed and I had to pay for it. It’s been over a week already looks like another week.

Cons:

Very unreliable I had a business you better have a back up system like Square and an iPad and a cash register

I've tried others. Clover made the cut!!

Comments: Almost a year now and I am happy with Clover. I depend on it daily.

Pros:

Clover is the easiest to use, most dependable, most reliable POS application out of all I have tried. US based support and competitive pricing.

Cons:

They take the fee out after the deposit instead of before like most of the others do.

We needed an upgrade from QBM.

Comments: We love the web-based back office. Checking sales from my phone and being able to check orders in real-time has been the best management tool.

Pros:

Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.

Cons:

Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.

Easy to use and looks appealing

Comments: Good, have used them at our veterinary practice for the past 4 years. Customer service and sales are easy to work with when we need to replace/upgrade

Pros:

They handhelds are easy to transport and are visually appealing, especially with the new upgrades. Easy to use and print end of night reports, easy for techs to bring into rooms to check clients out

Cons:

It is to easy to accidentally refund a clients card if you hit the wrong button, wish that it would connect to our PIM system (AviMark). No stylus or pen provided for clients to sign their name

Bad Service

Pros:

Easy to use and install, but be carefull when you close out your account

Cons:

I give 1 star because I cant give 0 stars, be carefull with this company, I stopped working with them and paid everything, after 2 years the put me in collection and asking me for a payment I already did, I been with this for 2 years, every time they call me ask me for alot of paperwork and they said that I owe $700 dlls, I proof everything thing and now they get back with this, not happy about this.

Very poor service and very confused company, no secure for your money.

Comments: Very frustrating experience, customer service department has no idea what to do, managers say things and never do it.

Pros:

Nothing for comment, poor customer service no one is responding.

Cons:

Nothing to say like them, it was nightmare with this company. Every day have to check bank statement make sure they deposit money and not stealing money.

Find another option. You have been warned.

Comments: Absolutely terrible. They will tell you anything to get your business but then when there’s a problem, they are nowhere to be found. Do not do business with these guys if you are in the southwest, or California. Trust me. Don’t make them the same mistake I did.

Pros:

I like the ability to send credit card invoices directly to clients that are encrypted.

Cons:

These guys cannot be trusted. My dollar volume is close to $1 million a year and my average sale was between $2500 and $5000. I do tax consulting. When Clover suspects anything on your account, they will hold your money. They will also take their fees out of your account without paying you. I have had $90,000 on hold for Eight days so far. Clover is unresponsive, they don’t give me a timeframe of what’s happening, or anybody to talk to. My rep is in Arizona, and California, and I would avoid her like the plague.

Avoid like the plague

Cons:

Awful customer service. Regularly increase prices, sign you into new lease periods without your knowledge. Advised to send an email to give 30 days notice, only to be told they need a signature. They want £480 in terminal lease costs despite my lease finishing in July 2023 (I signed an 18 month lease in February 2022) Worst card service provider I have used in 15 years of business. Next day terminal delivery never happens, quality of terminal is awful (continually breaks). I've just read other comments and I'm not alone. Avoid this company at all costs.

My Take on Clover

Comments: My overall experience with Clover is very nice and pleasant because I do enjoy using Clover and I am grateful for Clover as part of my life today,

Pros:

I do enjoy and I am grateful for Clover. I do because Clover is a nice way to get points and it is a reward system when you go get points, check in, and get deals/promos with restaurants and cafes. I like when you can get the ability to order and pay for your food and drinks.

Cons:

I wish for some restaurants to expand and be open to Clover for nice deals, promos, and rewards to give back to customers for sure since at the end of the day, support is the key for support.

Clover customer support is pathetic

Comments: Very Bad

Pros:

terminal features only, Android app works well, easy to use

Cons:

Clover support is a piece of garbadge, we had the machine since last 3 years, this time the payments were not deposited, we were told that [sensitive content hidden] Suppervisor will call back in 24 hrs to 48 hrs, but its been almost 2 weeks, no one called, neither our payments were deposited or clear, i called 8 times, & i was kept on hold for many hours, then i tried live chat, & was not replied, they are suppose to call back & solve our issue, but no response, very disappointed, very pathetic services, will never recomend,

Frustrating Product!

Pros:

Works with the credit card processor we have had for years, which have better rates than any other company we have quoted.

Cons:

We've had multiple days of no service within the last couple months. Customer Service is horrible.

Highly recommend avoiding

Comments: The rep from Clover on the initial sales committed that there program could do something that was instrumental to our sales process. Simply it was the only thing that we confirmed with them that it would be able to do. After repeatedly being told yes, it could do that, we signed with them. After signing, we were informed that despite being told it could do it, it cannot. When we brought to there attention that we had been told it could and we had those conversations recorded, they basically said that's not their problem. Additionally they locked in for 4 years without providing this service and now we have to pay to get out early.

Pros:

Very Little worth mentioning in the whole process

Cons:

Cant do some of the services that they claim it can. Very long contract.

Best Payment processing service for Non-Profits

Comments: My overall experience was very positive.

Pros:

I like Clover's discount for non-profit institutions like ours. We got the POS system on a 50% discount and they waived the monthly fees. We only have to pay fees per transaction.

Cons:

While we do not have to pay a monthly fee, we do have to pay $0.10 per debit transaction. This was higher than compared debit companies, but in the long run it will still be worth the amount we use it.

Clover

Comments: Clover took care of POS, invoicing and inventory. Great System

Pros:

Clover is a very easy POS to use. Would recommend to anyone.

Cons:

I did not have any cons while using Clover