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Webroot Business Endpoint Protection Reviews

About Webroot Business Endpoint Protection

Multi-vector protection against viruses and malware offering full protection against all of today's sophisticated malware threats.

Learn more about Webroot Business Endpoint Protection

Pros:

I haven't had any virus infections since installing the software. It's easy to navigate through the different functions and set up specific parameters.

Cons:

Mac integration has been difficult since Catalina. Sometimes endpoint updates have adverse effects on performance.

Webroot Business Endpoint Protection ratings

Average score

Ease of Use
4.6
Customer Service
4.4
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.4/10

Webroot Business Endpoint Protection has an overall rating of 4.5 out of 5 stars based on 213 user reviews on Capterra.

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Filter reviews (213)

Steven
Steven
Operations Support Specialist in US
Verified LinkedIn User
Financial Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best of the best, but you pay for it

5.0 6 years ago

Comments: I continue to use the software at home and recommend to anyone out there to include Webroot in their list of vendors to evaluate. Do not let the technology get to you. Just because the software does something different than what you are used to, try it out before disregarding Webroot as a solution. We found Webroot easy to deploy with a light footprint which more than made up for the additional cost.

Pros:

Webroot does an amazing job of removing and detecting threats to computers. We also found it very simple to install with a very light footprint on the computer. Users never complained about computer slow downs due to virus scans when we had Webroot deployed.

Cons:

We faced two issues with Webroot. Their technology is impressive, but complicated. We never were able to really wrap our heads around how their technology worked compared to other antivirus / antispyware solutions, but it did work, and was quite successful at it. The other concern with Webroot was its price. It is the best software out there we have found for computer protection but it is among the most costly.

Rob
Senior Administrator in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Simple, light weight, and effective antivirus

5.0 4 years ago

Comments: We were a large enough deployment that we had assistance in our initial installation from a Webroot Engineer to setup the different policies for workstations, servers, and remote desktop servers. The understanding of the setting in the policies and having someone guide us to making the right decisions was key to making sure that we were protected and that Webroot did have any performance impact especially on our servers.

Pros:

We use the software daily and find that it is easy to use and do not get any complaints from users about it slowing down their systems. Deployment and licensing is simple and can be done by sending an email with a link, group policy, or manual installation. We get alerts in near real time of any threats found and while we sometimes have to do additional remediation we have not had a serious outbreak.

Cons:

We get false positives around generic Trojans that need to be whitelisted. The whitelisting of programs in by the MD5 hash of the files contained in the programs. The method for identifying and whitelisting the MD5 hash of files in the programs is not intuitive and is done by what Webroot sees as unidentified files. Since Webroot does not have the traditional whitelist a folder so it doesn't scan the folder for viruses that other AV systems use we are often having to explain and butt heads with software vendors who blame the AV for issues. Technical support is knowledgeable, but we had issues getting a hold of technical support and response to tickets is often 24 - 48 hours.

OpenText Response

4 years ago

Thank you for all of the valuable feedback!

Chris
Systems Engineer in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Was okay, frequent issues

3.0 last year

Pros:

It was easy to install and uninstall. Sometimes almost too easy to uninstall

Cons:

It was common for the agent on computers to encounter issues updating, connecting to the management portal, updating setting changes from the management end, etc.

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Excellent Antivirus software

5.0 4 years ago

Comments: My overall experience has been positive, I have no issues with this product and I use it for all of my customer which is almost 100 at this time.

Pros:

Simple interface, easy to use, no update necessary, streaming definition, easy to install, and takes seconds to deploy

Cons:

I wish the firewall was more advance and has more customization, I believe they need to work on this.

OpenText Response

4 years ago

Thank you for the honest feedback!

Anthony
Sr Systems Admin in US
Computer & Network Security, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Clear Winner in a Crowded Field of Protection

5.0 5 years ago

Comments: Overall it is very easy to find antivirus protection but when it comes to minimal false negatives and no resource hogging clients this is the clear winner.

Pros:

Webroot is a thin, non-system resource intensive anti-virus and malware protection suite. We have tried countless renditions of protection but none offer the amount of protection and ease of use as Webroot. We deploy the client from the web panel and each user is managed in groups with group policies set within our management console. All viruses, malware, and other threats are reported and handled by the client and admins are notified of the threat. The good thing is that the deployment talks to our cloud based management whenever internet is accessed. Users can't disable the client either without our administrative overview.

Cons:

The only con I can see is we have had a couple clients that appeared twice in the management and with no rhyme or reason. This was fixed by removing both an reinstalling the client on those particular clients. The good news is that it only happened once or twice.

Don
VP Quality & Validation Services in US
Medical Devices, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

WebRoot review

5.0 3 years ago

Pros:

Worked quite well, quiet / behind the scenes. Not a lot of false positives and don't recall ever a case where it didn't catch malware.

Cons:

WebRoot was deployed by our IT services provider and they set up all the controls / restrictions so unsure if limits were inherent in the system or imposed by our provider. Still, users had what they needed; i.e., it would scan in the background, take action as needed, and users could trigger a scan if they needed.

OpenText Response

3 years ago

Glad to hear you're having a good experience using Webroot! Thanks for leaving us a review.

Carl
CEO in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Webroot found the virus & kept my computer protected well !!

5.0 4 years ago

Comments: I used many computer security companies but Webroot overall gave me and my friends our monies worth in virus protection alone. Almost everyone I suggested Webroot to bought & installed it, they were quite impressed at how much better their computers & other devices ran so much smoother.

Pros:

The first initial scan found a virus that another security software couldn't detect. I also like how I and my friends could use this software on multiple devices for free.

Cons:

The price escalating about ten dollars or more per year subscription but still a great value. The password protection needs to be more user-friendly.

OpenText Response

4 years ago

Appreciate your feedback about our need to make things more user friendly!

Robert
ITO in US
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Webroot helps ease the mind about endpoint security. Great software.

5.0 6 months ago

Pros:

Webroot is very easy to install and manage. Virus signatures are updated in real time automatically through their cloud based signature platform. Very good software and great value.

Cons:

There really are no cons to Webroot. Easy for users and administrators. We have also never had any issues, so thank you Webroot.

Brad
Project Manager in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Webroot is an amazing product!

4.0 2 years ago

Pros:

This thing works great and is extremely easy to use. It really helps us to mitigate security threats.

Cons:

VERY rarely, this software has missed a potential threat. But I need to emphasize this has been VERY rare.

Stephan
Stephan
Cyber Securit Analyst in South Africa
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Webroot Business Endpoint a cheap alternative for small companies

5.0 2 years ago

Comments: Deployed to a small client site as a proof of concept and so far hey are happy

Pros:

Small agent size and can distributed via a prepacked agent and download via Link

Cons:

Lacks in some more advanced features and support from local distributor is terrible

Verified Reviewer
Verified LinkedIn User
Legal Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best PC protection available

5.0 6 years ago

Comments: In spite of a few minor issues, I still think Webroot has the best protection out there. I would definitely recommend it to any small business owner.

Pros:

The set-up for Webroot is extremely simple. You download the software, enter your product key and it does the rest. It has excellent explanations that tell you what each function does and how it works. For instance, it has a good explanation of how its firewall function manages connections to your machines that make sense to a non-technical person such as me. I love that it runs in the background without seeming to affect my computer and only gives pop-up messages when something needs attention. I love that the vendor offers discounts for multiple installations at a relatively small breakpoint. As a small business owner, it certainly makes the product more affordable.

Cons:

The Webroot Filtering Extension is not always reliable. For example, it lists my company website as a potentially dangerous page when I know that there is nothing wrong with my page. It has also listed some of the websites of my clients as potentially dangerous pages. I have to admit that I don't know exactly how it decides which pages are malicious and which are not, but whatever method it uses seems a little off. There are also some challenges with the dashboard. I had a laptop crash and needed to re-install Windows. When I did, I wanted to release the license formerly assigned to the crashed laptop and re-assign it so that I would my number of licenses restriction. It was extremely difficult to do so. I ended up having to contact Support for help. And they were very helpful, but it just seems like something one ought to be able to do through the dashboard.

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Webroot, a powerful antivirus to keep your computer safe.

4.0 6 years ago

Comments: Currently I am administrator of a Webroot console in which I have the management of several organizations and it has been a good experience when you compare the behavior of the endpoint in different equipment, complies with that is due to find threats, generate reports and prepare exceptions. In the latter the exceptions merit a little time to get more out of it, it is not easy to elaborate them if you do not have knowledge of how Webroot works. The deployment of commands facilitates progress to perform some activities.

Pros:

I have been working with Webroot for more than 2 years and has covered part of our needs. Your database is kept up to date for any threat, the management of the console is attractive and the documentation is very helpful. The control of policies is worth highlighting because if you have a large organization you can set parameters for different sectors and with different configurations that are very useful, even the notifications via email for the followers of the console serves as support.

Cons:

Webroot has many nice things in its projection as antivirus, but has some things to adjust, for example the generation of report endpoints without updating after a certain time. In mobile devices I have had little experience but it has happened that the update must be done manually. I think they should improve it.

William
President in US
Public Policy, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Webroot Delivers Protection

5.0 4 years ago

Comments: Webroot has great customer service, but like many companies these days, it not easy to "touch" anyone. Submitted emails are promptly answered and usually instructive - just don't expect to talk with someone.

Pros:

In the four years I've been using Webroot, I have received seamless protection against malware, viruses and trojans with no effort other than the initial installation of the product. It works quietly in the background without any need to be noticed...except when there is a real threat or security issue - so when Webroot send a notification you know its time to pay attention and do what's needed to protect your system.

Cons:

There have been times when Webroot has been overprotective - blocking a program or site that I know is safe - and it has not been easy or intuitive to configure the software to allow access. Configurable options tend to have very technical definitions. It's seldom easy to understand how, or what, to change during those instances.

OpenText Response

4 years ago

Appreciate the descriptive feedback about the difficulties you had with whitelisting processes! thank you!

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Maybe the best antivirus solution for a MSP

5.0 6 years ago

Comments: Webroot SecureAnywhere its fits so well we our business, allowing us to secure all our costumer’s network with a minimal footprint agent installed on every endpoint. Is an easy deployment solution and even easier to manage, because it’s a cloud-based solution that allow us to monitor every costumer easily in a few minutes. And because it’s a cloud based solutions, we don’t need additional software or hardware installed to start to secure the network. Another AV solutions offer different kind of licenses according to what kind of device you want to secure, but with webroot one license work with workstation and servers the same.

Pros:

The small footprint of the agent, because it help with an easy and faster deployment

Cons:

Dosn't support Linux distribution and that is something that make you thing if is the right solution when you have many linux endpoints

Tammy
Business Manager in US
Medical Practice, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Cost effective Antivirus Software

5.0 4 years ago

Comments: Overall I like Webroot. I had a lot of problems with other antivirus software causing some programs not to function properly so I will continue using Webroot for now.

Pros:

The software is easy to use and seems to do a thorough job of scanning all files. I haven't had any virus infections since installing the software. It's easy to navigate through the different functions and set up specific parameters.

Cons:

There are some programs that Webroot blocks and will not let me access. This has caused me to have to access these programs on a laptop instead of the desktop it's installed on which is cumbersome. I think it's a firewall issue but I haven't found a work around yet.

OpenText Response

4 years ago

Thanks so much for leaving a review for Webroot! Regarding the blocking of certain files/programs, this can be resolved by using the whitelist functionality within Webroot. If you need assistance using this feature, please see this link: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingQuarantine/BlockingOrAllowingFiles.htm%3FTocPath%3DManaging%2520Quarantine%7C_____2

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Webroot just works

3.0 3 years ago

Pros:

Its a stable piece of software that deliver great functionalities

Cons:

There is really nothing i dislike about it.

OpenText Response

3 years ago

Glad to hear you've had a good experience! It sounds like you don't have any problems with the software - any reason why you gave it a 3/5 stars? Anything we could change about the product to increase your opinion of it?

Verified Reviewer
Verified LinkedIn User
Civil Engineering, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Webroot - Safe and Secure

5.0 5 years ago

Comments: It is doing a pretty decent job for me since installation and I hope you can also keep your files safely without annoying pop-ups. A simple interface and powerful feature. Highly recommended.

Pros:

A simple interface with powerful features. Webroot did not consume too much of RAM and protect your files safe and secure. It does not take more time for scanning process & it was quick and efficient. And it not annoying for daily updates and it works smoothly in background. Price wise it worthy when compared to other antivirus softwares and moreover it does not slow down the PC.

Cons:

Since my installation, it doing a great job for me and my files are safe with Webroot endpoint protection. Sometimes it mistakenly marking safe files as a threat and rather than this I don't have any bad impressions regarding this software.

OpenText Response

5 years ago

Thanks so much for making this thorough and honest review! We really appreciate the feedback!

Clifford L.
Clifford L.
President in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Webroot is not For me

2.0 5 years ago

Comments: Everything is not for everyone. This software is just not for me and my company.

Pros:

I can't really say anything positive about this software. Like my mother said if you don't have anything good to say don't say anything at all.

Cons:

The software seems it is more of a hindrance than anything else. Our systems was still susceptible to viruses.

OpenText Response

5 years ago

Hey there, I'm sorry to hear that you had difficulty using Webroot or didn't find it up to your standards! I'd love to get some more specific feedback from you regarding how it was a "hindrance" or kept you open to viruses/malware. Please feel free to send an email to [email protected] so that I can help you in any way possible!

John
John
Owner in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect Online Security Solution

5.0 6 years ago

Comments: I have tried so many Security Suites and programs since early 1980's. This one is the best in my opinion.

Pros:

Protects my systems! Works very well and does not use resources on the computer. Don't even know it is running most of the time. Also, the price is fantastic compare to most Security Suites.

Cons:

Wish it has Spam Control but that is very elementary compared to what it does do!

Tamer
Service desk analyst in Egypt
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Nice Anti virus

5.0 3 years ago

Comments: Very useful and easy and light software and it can be deployed remotely as well

Pros:

Very Active antivirus, it detects what the other antiviruses can't and with no load on cpu very easy to install and manage

Cons:

I think sometimes it detects a false positive files and we have to white list it inside the application settings

OpenText Response

3 years ago

Glad to hear Webroot has been easy to install and manage - thanks for leaving a review for us!

Kevin
Kevin
Owner/ 1 Man Army in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

I use and sale Webroot. I wouldn't use or offer my customers anything else.

5.0 7 years ago

Pros:

Very Very Very light weight fast Managed options for business make it very easy to deploy and manage Set it and forget it. No popups, doesn't worry you to death, and updates in the background.

Cons:

I can't think of anything bad about it. Its so far ahead of Norton and McAfee that it wouldn't be a fair comparison.

Eric
Eric
IT Manager in US
Verified LinkedIn User
Food Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

The best antivirus we've had so far

4.0 6 years ago

Comments: We were previously a Vipre customer and switched all of our systems to Webroot within just a few hours. It was a seamless transition because it was very easy to deploy remotely.

Pros:

Invisible protection that always works and doesn't slow down our systems. The web console makes it easy to see status and remediate any issues, or deploy a new client. Historical reports show any incidents that may have occurred.

Cons:

Since it is almost invisible, it's hard to know if it's actually catching anything.

Anthony
IT Specialist in US
Consumer Goods, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Webroot Endpoint Protection

5.0 3 years ago

Pros:

Ease of Use!. By far the easiest endpoint solution for our needs! Setup was a breeze to roll out to our endusers! everyone was able to remotely install client by the click of a link and that is awesome!

Cons:

Additional notifications from the console would be nice! not sure if i dont have this configured properly or if its a con at all!

OpenText Response

3 years ago

Glad to hear the endpoint product has been meeting your expectations! If you ever run into any difficulties, please reach out to our business support team: https://www.webroot.com/us/en/business/support/contact

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

The best Anti software I have used

5.0 7 years ago

Comments: Great antivirus program

Pros:

The Webroot software is really good and easy to use. The antivirus is working quietly in the background and you do almost not know you do have the program on your pc. Since I installed Webroot on my PC I have never had any issues with a virus.

Verified Reviewer
Verified LinkedIn User
Oil & Energy, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Webroot

5.0 6 years ago

Comments: We were having issues with computers and protection, and with a little research we came across this product. It did the trick for us and improved our computers and systems and protected them instantly. No complaints here.

Pros:

I purchased this to clean up my computer - GREAT product and easy to install and use. Great reviews and I see why.

Cons:

Nothing - it was a great product and did exactly what I need it to do. I highly recommend this product for protection.