ShipBob Reviews

Our Most Often Recommended Fulfillment Provider

Pros:

We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.

Cons:

We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.

Overall Thoughts About ShipBob Experience

Comments: I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.

Pros:

User friendly software. Customer support is reliable & transparent.

Cons:

Sometimes the response is slow with loading pages.

Mostly Good, but expensive for items over 1 lb.

Pros:

I like the visual aspect of the platform. Orders that have issues are easy to resolve.

Cons:

There is a way to view analytics, but you have to manipulate the URL, which is not right at all.

Great platform for those starting with fulfillment

Comments: Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

Pros:

The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

Cons:

Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

My trusted 3PL partner for non-Amazon fulfillment.

Comments: ShipBob gives us a single source of truth for all our order data, inventory data is easily filterable across all fulfillment centers, broken down by sales channel, etc. I can even set up re-order notifications so I know when to place an order with my manufacturer, reducing stock-outs.

Pros:

Big fan of my own buying experience. It felt consultative rather than sales. [SENSITIVE CONTENT HIDDEN] really seemed to be on my team and looked out for my best interest. I love that I can put 2-day shipping on my personal store.

Cons:

Design is a bit behind and minimal, but that's more of an aesthetic thing.

DO NOT USE!! SURPRISE "FEES" EVERYWHERE! Run away while you can...

Comments: TERRIBLE. HIDDEN FEES! Do your diligence - ask any founder that is using (or more likely had used) this service. They have no public phone number to contact. They charge you fees without notifications. They want you to mess up small things so they make money on fees. I feel like they all used to work at a rental car agency, they're so good at getting you to pay for things that you did not think were in the plan.

Pros:

All the surprise fees! If you loved being charged for things without them reminding you or making an effort to really notify you, then boy is this the service for you! I also love how they sneakily word things in their SLAs. For example, lets say you want them to process inventory. You think they have to do it in 5 days, right, since thats what they said. FALSE! They get to do it whenever they please since the wording in the SLA says "5 business days once the WRO moved to "Arrived" status." Want to guess who gets to decide its "arrived" in status (even though it could have physically arrived much sooner). Thats right, ShipBob! My story: we got set up with ShipBob. We didnt do a full implementation, since our inventory was arriving over the next month or two. We send over the first bit of inventory, and I was happy. Then, a month later, I notice they were charging me $50 a day for not having the right label on it. Is it somewhere in their long list of requests from you? Yes. Did they make a real effort to notify me? ABSOLUTELY NOT! This is a "hidden" fees business parading as a 3PL. Hey ShipBob in case you're reading this (unlikely given how much you care about customers)- you likely know exactly who I am based on this review. You're already doing many things on the last day of the SLA (based on your tricky definitions that likely would confuse many) so I know you cant do any worse! I'm switching anyway and trying to help other founders avoid you.

Cons:

This is a "hidden" fees business parading as a 3PL. If you are in doubt - please try to get in touch with their customer service. THERE IS NO PUBLIC PHONE NUMBER. I guess that should have been red flag #1. They'll eventually give you one if you ask. FUN ACTIVITY: Try calling that number. In my experience they dont pick up when you need them. I saw they were going to send out a few wrong packages so I called them DURING BUSINESS HOURS. Voicemail - ok cool I thought they'll get to it soon. False. I literally left a message saying that they were sending out the wrong packages, and that they need to stop them. I get a call back sometime in the middle of the next day.

Love the simplicity of the dashboard, and the speed of service.

Pros:

The system is beautiful and easy to navigate. Everything is super well laid out. The connection between our store and Shipbob is seamless.

Cons:

The cost of the shipping is higher than discussed, this was forsure a little bit disappointing. We need to work through this.

Great program and easy to use!

Pros:

Very easy to order books and have them shipped to your customers. Simple to track inventory levels.

Cons:

I have been using for the past 9 months and have not found any negatives.

Excellent Fulfillment Service!

Comments: The onboarding experience was PHENOMENAL. They really help you get setup and make it as painless as possible. Great customer support and clear documentation on costs. HIGHLY RECOMMENDED!

Pros:

Very user-friendly, excellent real-time reporting, and well organized. LOVE that it automates fulfillment submission and allows for tracking information to be automatically supplied to the customer.

Cons:

I wish I could delete inactive SKUs that have 0 inventory.

Automatic Recommendation For Our eComm Clients

Pros:

From a logistics perspective for our clients, it was an absolute no brainer. We don't use it ourselves but many of eCommerce clients do.

Cons:

Nothing to mention to be honest. It does what it says it does.

If I could give 0 stars, I would

Comments: If you are looking for a fulfillment partner, ShipBob is a horrible option. In our experience... They lied about their rates and technological capabilities. They fought with us when we brought issues to their attention. Their failures resulted in hours and hours and hours of our time being devoted to something we thought we were outsourcing. Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options. We had significant issues with ShipBob since we very first began working with them, and every time one issue was solved, another occurred. Below are the issues we encountered, and based on other reviews and of their own admission, I know we are not the only company to face issues like these.

Pros:

-The Dashboard is nicely designed and easy to navigate

Cons:

- They bait-and-switched us on affordable 2 Day shipping. It took getting one of the company's founders involved for them to fulfill the promises they made, and contracted for, regarding giving our customers access to affordable 2 Day shipping. - They consistently overcharged us for fulfillment, requiring us to do several audits and request credits for being overcharged. These exercises took hours and involved a lot of back-and-forth each time. In some cases, it wasn't until we threatened legal action that they credited us for these overcharges. Overall, we were credited several thousand dollars for overcharges, which is not insignificant. - They offered us "real time rates" for overnight orders that were not actually tied to real time rates; it was a complete misnomer and false promise. This resulted in us under-charging customers and having to cover the difference, which turned profitable sales into losses. - For a reason they still cannot explain, they removed all shipping options and rules, and instead put in place a $20 ground option (our product retails for $39.95 and weighs 6 ounces). Our conversion rate plummeted from 4.6% to 1.3% during the time that our shipping options were affected. We were not the only customer affected by this issue, and because ShipBob never got to the bottom of why it happened, they could not assure us it wouldn't happen again.

A simply platform that allows you to focus on your core business-all with an amazing support team!

Comments: I oversee business development efforts for Natural Cycles and recently was tasked with taking over our US logistics. When I first took this over everything seemed like a foreign language but [SENSITIVE CONTENT HIDDEN] (Shipbob support team) reassured me he would be able to help me every step of the way! He has been incredibly prompt with his support and has taken several calls with me to personally walk me through features on the platform. He never has seemed frustrated (and with all my questions, I do not know how this was possible!). I just wanted to call the support team's superior service and recognize how simple the software is to use. The features are so straightforward.

Pros:

The software was easy to integrate with our core systems. The order tracking is clear and concise. The analytics tool allows you to easily sort through the data and sku performance allowing you to focus on inventory tracking with ease! Submitting WROs have never been more clear and inventory management across all warehouses is seamless.

Cons:

I truly have no complaints. The software and the support team are amazing!

Avoid

Comments: Horrible. First, it takes a very long time to get in touch with someone and work through even simple problems. If you have any kind of issue, expect it to take two weeks at least to resolve. Second, the warehouses are geared to overcharge you. I did not want to think that was true, but it has proved to be very true. From day one they tried to cheat me. They overcharged for delivering a tiny custom box by stating that it weighed much more than it did. It took literally a month for them to do anything about it -- a month of my time wasted with emails, phone calls, producing documents that showed the actual weight of the item. Then they over-bill for storage -- every warehouse bills a different amount for the same items. When I was freighting my boxes back to our location in Seattle, Moreno Valley charged me $400 to put a few boxes on a pallet. The average employee there is paid $13 an hour. So they are claiming that stacking a few boxes on a pallet took 30 hours. I know the size and weight of my boxes. It will take me half an hour. Goodbye Shipbob. Do not be fooled by a slick looking interface. Avoid this company.

Pros:

It is only as good as the people inputting the data. Every warehouse location operates differently, so you will see wild inconsistencies, incomprehensible descriptions, and just flat out wrong information.

Cons:

Not only is there a learning curve, but there is a need to constantly check what they have done. Over billing, incorrect completion. Warehouses are trying to make money off you. Check the weight of the products they report. Check the size of the products. Are they storing it on a pallet when it could fit on a shelf? The software cannot protect you from what the warehouse managers are doing.

Avoid ShipBob - inflated reporting and hidden exorbitant fees

Pros:

User friendly interface is the only pro I would give ShipBob credit for.

Cons:

Avoid ShipBob at all costs. There are better, faster, more transparent, and more affordable 3PL companies out there. With me, Shipbob never made a single delivery on schedule this past year. I can understand that given the state of delays with this pandemic, but what I can't excuse is this: Shipbob was routinely over-reporting the amount of storage space required to warehouse my inventory, in order to charge me higher for storage costs. When I cleared out my inventory to use another 3PL service, I decided to dispose of the inventory, and they charged me more on disposal than it would have cost me to ship my inventory internationally. Seriously deceptive stuff. Claiming my inventory occupies way more space that is remotely believable - this is how they inflate their profits. Deceptive and unethical. Avoid at all costs.

Takes the hassle out of pick, pack, and ship so I can focus on marketing

Pros:

The ShipBob software is incredibly easy to use. It integrates directly with my ecommerce platform (BigCommerce), and once an order comes in – it gets shipped out almost always that same day (if its bought a little later in the day, then it will go out in the morning). I can pull reports out to analyze my overall shipping costs and spend, and decide how best to allocate my inventory throughout the warehouses. The noissue partnership is great as well, and now I have 2 stickers from them going in with each order!

Cons:

I don't have any complaints. I needed a good 3PL software that got my goods out ASAP and picked, packed and shipped them like I would or better. These folks do that.

Great Fulfillment Partner

Pros:

We’ve been working with Shipbob for a year now and have been very happy with their service. The integration with Shopify and Amazon is straightforward. Their analytics software allows us to have all the data we need to do inventory planning in an efficient way. Their technology let's us ship from multiple of their FCs which has allowed us to reduce costs and damages while not increasing operational complexity.

Cons:

Before it was more challenging to understand historical inventory movements, but the new analytics software has fixed this by providing full visibility on daily inventory movements. Their software is always in continuous improvement.

The perfect fulfilment solution

Comments: Awesome, perfect to directly get all the insights from the ShipBob dashboard. They made it visible for us that we ship most of our packages mainly on the East- and West Coast. We're now using the MV and PA location which helps us save shipping costs!

Pros:

The stock is easily visible, really convenient that Shipbob has multiple warehouses all over the US. ShipBob is able to cover all of the country.

Cons:

It can be difficult to see where which expiration date items are.

Simple, fast, great price

Comments: Great service, great cost, easy to use, nothing to worry about.

Pros:

The software is easy to set up, use and it’s compatible with Shopify. Tracking is made easy as is sending inventory.

Cons:

Sometimes it is slower to load but this is not a big deal at all.

ShipBob's customer service and responsiveness has made working with a 3PL a great experience!

Pros:

I like that the portal gives so much information in regards to best selling products, the sales velocity, and how to distribute between warehouses. And the dashboard gives very crucial information right on the home page!

Cons:

I would prefer if the ability to merge products did not mean I had to remove the existing product from ALL of the bundles I had setup. I also wish it was easier to indicate when I needed a large order palletized, without having to manually input each one.

Expediancy

Comments: I like that when my customers order I can be sure the product is delivered in a timely way without any damage.

Pros:

User friendly - efficient - reliable - on time

Cons:

There is no down side to this software in my experience

Easy to use

Comments: We are filling the need to handle smaller fulfillment orders from our website and everything has been great.

Pros:

This software is very easy to use. You can sift your way through without even really knowing what you're doing.

Cons:

I really like this software but I would love it even more if there were more reporting options. This is a great tool to utilize to help analyze our business/customers that are ordering.

Easy to use and great pricing!

Comments: I am getting my product out on time and with low cost. Who could ask for more? Love it!

Pros:

As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business.

Cons:

It could be prettier. I would like more colors on the pages.

easy to use and seamless

Pros:

I like being able to see each and every order on the dashboard.

Cons:

Sometimes the pricing can be all over the place, so it can be hard to predict.

Awesome Software!

Comments: Awesome. From the start to our current situation. We look forward to a long-time partnership.

Pros:

The connection with Backerkit is ideal for us and setting up the software was easy and quick.

Cons:

Sending tracking codes to customers from the dashboard would be ideal.

Easy to get started and fast customer service

Comments: We've been very satisfied. We moved over all of our fulfillment to them three months faster than anticipated because of the ease of use.

Pros:

Clean UI with easy features. It was also very easy to implement and move over all of our previous fulfillment platforms. The customer service is fast and thorough.

Cons:

It can be difficult to get some SKU specific data analytics, but the aggregate analytics are solid.