Reviewed on 18/12/2018
Comments: Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.
Pros: User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!
Cons: 1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.
Reviewed on 20/07/2018
Comments: SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.
Pros: Ability to provide a more customized experience for our valuable guests.
Cons: TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.
Reviewed on 23/04/2019
Comments: I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.
Pros: It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.
Cons: They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.
Reviewed on 29/08/2019
SevenRooms Isn't Worth It
Pros: SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.
Cons: SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.
Reviewed on 15/02/2019
SevenRooms: The Reservation Platform You Should Be Using
Comments: Overall the pros far outweigh the cons.
SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are:
1) Cost reduction by eliminating OpenTable fees
2) Ability to drive customers to restaurants within your group of restaurants
3) Live data on consumer spend and the ability to track that over time
Cons: SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.
Reviewed on 23/07/2018
Comments: Amazing experience so far
Pros: Ease of use and communication within the team
Cons: No feature of capturing guest name who are staying in the hotel
Reviewed on 11/12/2018
The start of an exciting journey
Comments: Very positive.
Pros: Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.
Cons: The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting.
Reviewed on 25/07/2018
Comments: 7rooms is very easy to use system.
Pros: can see the history of guests which helps a lot
Cons: can not see other restaurant bookings to check overall
Reviewed on 29/05/2019
Great metrics for assigning tables
Comments: The features ultimately outweigh the cost
Pros: The system is quite smart in its approach to table reassignment and pacing
Cons: While the features are a benefit- the cost is high for a reservation system. Updates are made frequently without notice
Reviewed on 16/06/2019
Pros: Great customer data capture, they allways know what i want, and i can see the history of guests.
Cons: Just one thing, color in the software is somehow boring
Reviewed on 10/09/2018
This is great!
Comments: Even though we selected another reservation software, I was impressed with the customer service and timely responses.
Pros: I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system!
Cons: It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants.