18 years helping British businesses
choose better software
About Semper
All-In-One Property Management System with comprehensive features, including digital guest services, automation, and robust support tailored for hoteliers in the UK.
User friendly making it easy to do the reservations and train new staff.
Can be a bit confusing at times, mostly with the stock takes.
Filter reviews (138)
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Filter reviews (138)

Latitude 15 semper Review
Comments: overall experience with Semper is 8/10
Pros:
Easy to navigate and a lot of assorted reports
Cons:
Accounting packages integration failure
No regrets
Comments: Overall experiences are very satisfied with good product and friendly assisting group of people.
Pros:
Semper is an easy to use excel base system that is very self-exoplanetary. The support team is very friendly and extremely patient. The system self can be adjusted to suit the company's needs to an extent. It is also very easy to correct errors. In general, both the reservation system and POS system is very user friendly.
Cons:
The financial side and reports can use a bit more attention.
Semper from Zeeburg
Pros:
Good morning Vic 1.The new version is simple to use . 2.The biggest advantage is that we can access it from anywhere; 3.Support has been great and there seem to be less issues
Cons:
All good. In the beginning we had use both systems, which was a hassle.
Semper Response
3 weeks ago
Thank you for your review, Henri! We are thrilled to hear that you find the new version simple to use and appreciate the accessibility and improved support. We are glad the transition from the previous system is now smoother. We appreciate your continued support and positive feedback!
My opinion
Comments:
I'm very negative regarding Semper.
I find their accounting side totally unpractical and difficult for non-accounting people to use.
None of the info on reports is trustworthy or easy to categorize. Settings need to be changes again and again and again and one user's settings gets pulled over to all users.
Pros:
I can log in remotely - that is the only thing remotely positive regarding Semper. To be fair... the previous system probably also have this option and it would probably be more streamlined than Semper's but never had need to use it before we switched to Semper
Cons:
Data 100% unreliable and everything needs to be double checked. A HUGE problem if you try to pull an annual report.
Semper Response
last year
We appreciate your honest feedback and apologize for any challenges you've faced with Semper. It's disheartening to hear about the issues with data reliability, especially when pulling annual reports. We understand the importance of accurate and trustworthy information. Your concerns about the accounting side being impractical for non-accounting users and the difficulties in settings management are duly noted. We are committed to addressing these issues and improving your experience with Semper. If you have specific details or further suggestions, please feel free to share them with our support team. We appreciate your input and are dedicated to making necessary improvements.
General Product review
Comments: Generally good experience to-date but I know that Semper is aimed more at the Hotel and B&B industry and thus certain parts of the product do not apply to Caravan Resorts
Pros:
The product is very "User Friendly". I am a relatively new user and thus I am learning every day as to what the product has to offer. I am inquisitive by nature and I am always looking for new methods to achieve the results we require. Generally the support we get from the Semper Help-Desk is very good.
Cons:
I have not had any negative experiences to-date or cannot state what I do not like as I still have to get to know the product in more detail.
Semper Response
3 weeks ago
Thank you for your review, Andrew! We are glad to hear that you find Semper user-friendly and that our support team has been helpful. We appreciate your feedback and are here to assist you as you explore the product further. Thank you for your continued support!
A fragmented system lacking user-friendly application
Comments: Frustrating at best. I have to add that we had a junior technician who constantly impressed us with her service and willingness to help us. She was a breath of fresh air and I felt that she was a gem. The system truly disappointed compared to her desire to resolve issues.
Pros:
Analytics and reporting were good, although one needs proper training to make sense of the various reports.
Cons:
Fragmented nature of each of the functions within the system. It never felt comfortable to use the features as they didn't seamlessly talk to each other. Training was not beneficial and on-the-job training a hard task to accomplish. We employed 365Villas and couldn't believe how fast and user-friendly it is. We were operational with 2 weeks, whereas we took 3 months to go-live with Semper.
Semper Response
last year
Dear Corne, Thank you for sharing your feedback on Semper. We appreciate your insights in helping us refine our services. We regret any inconvenience you faced with Semper's user-friendliness and cohesion. We're committed to addressing these issues, enhancing user experience, and improving onboarding. Your positive note on analytics is encouraging. We'll ensure our analytics remain robust and user-friendly. We're evaluating your comparison with 365Villas to enhance Semper's functionality and deployment speed. Your experience is crucial, and we're dedicated to exceeding expectations. If you have further suggestions, please reach out. We value your feedback and hope for the chance to serve you better.
Concerned about Cloud Based Option
Pros:
It works very well for us as a reservation system and I like the reports available.
Cons:
I am worried about the Cloud Based option as I have received feedback from other clients that the information does not pull through correctly from Nightsbridge.
Semper Response
last year
Thank you for providing your feedback. I'd like to highlight that our cloud-based system operates seamlessly, mirroring the functionality of the local server-based system. Notably, the cloud-based system boasts enhanced security measures and a higher likelihood of receiving bookings from Nightbridge or any other connected channel manager. This increased efficacy is attributed to its cloud-based nature, which minimizes interference and ensures a smoother operational experience compared to the local server.
The Best Support team!
Comments: offers 24/7 support team with prompt response.
Pros:
Very easy software to use to do reservations.
Cons:
nothing, all tools very simple and easy to use.
Semper Response
3 weeks ago
Thank you for your review, Weston! We are thrilled to hear that you find Semper easy to use for reservations and that our 24/7 support team has been helpful. We appreciate your positive feedback and continued support!
Accolades Boutique Venue gratitude.
Comments: It makes my job a lot easier, getting things done and learning what to add throughout the process.
Pros:
The fact that it's super user friendly, and easy to get the hang of.
Cons:
Sometimes slow, but it's based on your server that the company owns.
Semper Response
3 weeks ago
Thank you, Alicia! We are glad you find Semper user-friendly and efficient. Server performance can vary, but our team is always here to help optimise your setup. We appreciate your support!
Excellent Assistance Received
Comments: I am new to Semper and having the efficient support team, has made my life so much easier! Wow, truly amazing! I have been fortunate of dealing with the same consultant, [sensitive content hidden]. Thank you, [sensitive content hidden], for making me look efficient!!!!
Pros:
The 24 hour support center is the cherry on the top!
Cons:
I cannot fault Semper on anything. In my almost 3 months at the guest house, I have had no complaints.
Semper Response
3 weeks ago
Thank you, Sandy! We are thrilled our 24-hour support has made your experience seamless. We appreciate your kind words and recommendation!
Haithoms guesthouses review
Comments: Very good helped the organization to manage reservations
Pros:
Ease of use and cost effectiveness . It does not require any training
Cons:
None at all very very good. Sometimes it frezees
Semper Response
last year
Thank you for your positive review of Haithoms Guesthouses. We're glad you find our property management system easy to use and cost-effective for efficient reservation management. We apologize for any occasional freezing issues, and our team is actively working to address them. Your feedback is valuable, and we appreciate your trust in our product. We look forward to serving you even better in the future.
Excellent for calendar management
Pros:
Easy integration with online booking platforms
Cons:
Doesn't support local (South African) booking platforms
Alternatives Considered: NightsBridge
Reasons for Switching to Semper: More functionality at the time, like a payment platform
Blue Ocean Review
Pros:
Good booking system for own reservations
Cons:
Flexibility in program. Little attention to try and resolve our website enquiries to fit with Semper
Impressive Software
Pros:
The functionality and features are very helpful.
Cons:
The system can be complicated and overwhelming.
Semper Response
last year
Thank you for sharing your thoughts! We're pleased to hear you find our software impressive with helpful functionality and features. We understand concerns about complexity and overwhelm and appreciate your feedback. We're continuously working to enhance user experience, and your input is valuable. If you have specific suggestions or questions, please let us know.
Grown to appreciate this product over others
Comments: I started out being totally intimidated by it, but it has grown on me and now I do not want to use any other system for now.
Pros:
I like all the different aspects of Semper, especially all the different reports you can generate.
Cons:
Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.
Semper Response
last year
Thank you for sharing your thoughts on Semper. We're glad to hear that you've grown to appreciate the product, especially the variety of reports it offers. We understand your concerns about certain aspects being over-complicated without proper training, such as setting up rates and invoice structure. We appreciate your feedback and are committed to improving user experience and training resources. It's fantastic to know that despite the initial intimidation, Semper has won you over, and you prefer it over other systems. We're here to support you, and if you have any specific areas you'd like assistance with or suggestions for improvement, please feel free to reach out. We appreciate your choice in Semper and value your feedback.
Semper Review
Comments: Very good. Assistance by Semper is also good.
Pros:
Setup and the automatic syncronizing of the system is a plus.
Cons:
No comments on this. All in order thank you.
Alternatives Considered: NightsBridge
Reasons for Switching to Semper: It was already implemented on the premises.
Semper is a great management tool
Comments: Overall, Semper is a great management tool. It is user friendly and even if there is something we do not understand, we can call Semper and we will immediately receive help.
Pros:
Semper is easy to use and every day I discover a new feature. From organizing reservations, to taking payments form guests, everything us made easier by Semper.
Cons:
The accounting section of Semper needs a little more attention. Frequently we have to call Semper and ask why our invoices/statements are wrong.
Semper Response
last year
Thank you very much for the positive response. On the accounting side, a tremendous has been done in recent releases and we would like it very much to share that with you.
The Best of the Bunch
Pros:
People make a company, especially in our industry, because they are the ones that resolve issues. We enjoy working with the semper team, their system is a pleasure to work with.
Cons:
Nothing bothers us about the system if there was something lacking in the past [sensitive content hidden] abd his team developed a solution. Its a solid platform
Alternatives Considered: ResRequest
Semper Response
last year
Thank you for your positive feedback! We're honored to be considered "The Best of the Bunch." We completely agree that people are key, especially in our industry, and we're delighted that you enjoy working with the Semper team. If you have any further comments or suggestions, we're here to listen. Thanks for choosing Semper!
Feedback from Blanco Guest Farm
Comments: Fantastic! I love everything about the Senpet system
Pros:
It’s ease of use and fantastic support! It is very difficult to make mistakes with the system!
Cons:
Group bookings aren’t our best and we would like to redesign the invoice template but everything else is great
Semper Response
last year
Thank you very much for the positive review. It is much appreciated. You will be pleased to know that we have created new templates which are very modern. we would like to show you these and see if you like them.
Review done
Pros:
guest booking data just struggling as sometime add the toruism levy other time ignore
Cons:
the stock system - record and ease of checking as supervisor and correcting entering of items Printing - can not print only one for instance good received note - every time everything of the day have to then copy paste or select General ledger integration
Semper Response
last year
We are actively addressing these issues to enhance our system's overall performance. We appreciate your transparency, and your insights are crucial as we strive to improve and provide a better experience for you. Thank you for choosing us, and we look forward to addressing your concerns promptly.
Semper feedback
Comments: All our problems have been solved. [sensitive content hidden] is always a great help and always has solutions even if it takes her a few days she always gets it done.
Pros:
setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with [sensitive content hidden]. But I prefer to work with [sensitive content hidden] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well.
Cons:
That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like [sensitive content hidden]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and [sensitive content hidden] can not be profesional.
Semper Response
last year
Thank you for sharing your feedback with us. We're delighted to hear that you appreciate the ability to set up rates, view bookings easily, and receive responsive customer support. We value your concerns regarding glitches in the system and the challenges with certain team members. We are actively working to address these issues and appreciate your patience. Your input is essential, and if you have any further suggestions or encounter issues, please don't hesitate to reach out. We're committed to ensuring a positive experience for you. Thank you for your support!
Using Semper for Reservations
Comments: Enjoy working on the system.
Pros:
User friendly making it easy to do the reservations and train new staff
Cons:
Does not export some reports such as individual debtors accounts to excel
Semper review
Pros:
Easy to use Fast and reliable Availability
Cons:
At this stage no cons, might just have to use it a bit longer to discover cons
Semper Response
last year
Thank you for sharing your experience with Semper! We're thrilled to hear that you find our service easy to use, fast, and reliable. Your feedback on the seamless availability is much appreciated. It's encouraging to know that Semper has met your expectations. If you ever have any suggestions or additional thoughts, please feel free to share.
Review Isandlwana
Comments: Needs are met and system running smoothly
Pros:
Ease of use and installation and staff happy
Cons:
No comment as we are happy with system as the staff are comfortable
Semper Response
last year
Thanks for the positive review. it is much appreciated
Semper PMS Review
Pros:
Customer support from the Semper team has been exceptional. Whenever I have had questions or needed assistance, their knowledgeable and friendly support staff have been prompt in their responses, ensuring that my concerns are addressed promptly.
Cons:
Nothing I can think of at this time but perhaps speed on cloudbase system could be faster?
Semper Response
last year
Thank you for your positive review! We're thrilled to hear that you've experienced exceptional customer support from our team. We appreciate your feedback regarding the cloud-based system speed, and we're continuously working to enhance performance. If you have any further comments or suggestions, feel free to share. We value your support and are committed to providing an excellent experience for you.