ROLLER Reviews

Excellent Customer support, easy to use software

Comments: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Pros:

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Cons:

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Roller Review

Pros:

I appreciate the ease of using Roller once you are familiar with the software.

Cons:

There are many features that just seem basic to have that the software has yet to develop.

Over all good experience

Comments: It takes while to you learn to use it. If can help us over the phone or online talk will be much quicker help us fix problems. Emailing to explain the problems really frustrated me. Anyway all staffs are nice

Pros:

Online booking is very good, customer can make booking any timeand Pos is easy to use and set up

Cons:

Fee too high, can not block American express and we need to email about our problems (this is really not good for people with bad english writing skills)

Love Roller for the Customer Interface

Comments: Really good. Onboarding process was great.

Pros:

Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons

Cons:

Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction? It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.

Brand New to Roller

Comments: Overall, the people at Roller are extremely nice however they have not been helpful. We have had phone calls, email chains, etc. and it seems like everytime we ask a question, the Roller representative trails off about an unrelated topic and never comes back to answer the original question. Thus, my team and I have had to figure out almost everything on our own and it is not easy. Customer support tells us to try the "help page" or "try googling it" but we have read numerous online posts and watched several how to videos and yet none of which have been all that helpful. Overall, it has been quite a disappointing switch.

Pros:

I like how fast things load through Roller.

Cons:

Everything else. We were told that Roller would be 10 times easier than our previous system and that has been a total lie. Everything is almost twice as complicated as our old system and sadly the Roller team has been less than helpful when it comes to answering my team and I's questions.

Eventzona Tupelo

Comments: Overall I am pleased with Roller thus far.

Pros:

It has lots of features that can work for many different types of businesses.

Cons:

It is not easily accessible on mobile devices.

Financial Controller

Comments: Overall the system is good, particularly for the front of house staff. The limitation is for the reporting and integration functionality.

Pros:

Ability to sell online, check in / out functionality

Cons:

Reporting and integration. The reports to be able to produce balance sheet items like debtors, customer deposits in advance and gift cards can only be produced by extracting the revenue reports and takes a considerable amount of time. It doesn't currently integrate with Quickbooks so all entries must be bought manually into the software.

Rolling with Roller

Pros:

The ease of use, deployment and customer service for our onboarding made ROLLER a pleasant and profitable journey.

Cons:

There isn't much to dislike. ROLLER puts me in the driver seat of my businesses and allows me to make data based decisions to grow and operationalize efforts to become more efficient.

Riversport Review

Comments: Roller is much better than software I have used previously. The biggest concern I have is reliability of critical kitchen printer communication. I would also like to have reporting functions that compartmentalize by sub-departments and sub-categories in the software.

Pros:

I like the cashier interface with the touch screen. Very user friendly.

Cons:

I have had some direct guest impacts from kitchen printer communication failure.

Happy Roller Customer

Pros:

The cloud based functionality is one of the most helpful functions for managing our business.

Cons:

Some limited functionality. Your business has to be setup within the parameters of how the Roller system was built.

GC Wake Park

Comments: Exceptional

Pros:

Easy to use, POS user friendly and handles memberships well.

Cons:

not mobile friendly, some areas of memberships could be improved.

A breeze to use- highly recommended

Comments: I use Roller every morning and nearly every evening to manage staff across several branches round the country.

Pros:

Great layout. Things are really easy to find and super easy to understand and therefore, teach other staff about.

Cons:

Sometimes account get sent to areas they aren’t allowed to access despite not trying to access them. This seems like a relatively simple bug.

Great, customisable service that makes check-in easy

Pros:

An easy-to-use service that is quick to learn and provides an easy experience for both customers and staff.

Cons:

Some features are not as customisable as I would like.

Bounceinc x Roller

Pros:

The check in system that made us check in the customer easier

Cons:

sometimes the report was show inaccurate with the sale number and amount revenue. The waiver search it need to put at least 6 digits to show the result option.

Roller for trampoline park

Pros:

customer service is very responsive and helpful and ease of use of overall product

Cons:

The way reviews are setup and sent out to customers are very confusing

Lack of human contact

Comments: not at all good, I have spent two days trying to get some one to talk to- I am over ticking boxes on subjects relevant to my questions

Pros:

If I could speak to a consultant may be I could answer this question

Cons:

the fees and lack of contact with a human

My review on Roller

Pros:

Liked how easy it was to navigate through the different menus, and the extra functions for example making it easier to count cash .

Cons:

a venue manager menu for finding items. was very "messy" since navigating through it was a bit confusing. Learned it after a few tries

REVIEW FOR ROLLER

Comments: Having a system like Roller means we can staff more precisely which means we can avoid over-staffing and save on wages which is the biggest outgoing in our business. We also find the reporting system in Roller really helps us to identify our customer behaviour which means we can cater better for our customers’ needs. We also love how easy Roller it is to integrate with our website. Customers have always given us very positive feedback on how easy it is to make an online booking with us. Lastly, we love working with everyone at Roller. Our case manager, [SENSITIVE CONTENT HIDDEN], and his team has over-came many hurdles to answer our very specific requests for the new business and they have successfully built us all the product we demanded and we are just very grateful to be able to have support from such a talented team. It has been a long journey to get from zero to our current functioning platform. We are 100% satisfied with the guidance and support Roller has provided us. Highly recommended!

Pros:

How easy Roller is to manage, operate and use. We have been with Roller in the past 4.5 years. 2 businesses later, we still believe that Roller is the most reliable online booking platform around. Their very prompt and always reliable support team is a real assurance for us when we first started. We always know our enquiry will be answered and resolved quickly. Roller’s user-friendliness platform as well as their team have also given us confident in taking on creating new products and setting up checkouts...etc on our own. We learn so much from Roller every day. One really great thing about Roller is that it is constantly evolving and upgrading itself. The monthly news video is one of my favourites. It’s very exciting to learn about all the hew features regularly. We honestly only have good things to say about Roller. It has been a breeze going onboard with Roller from Day 1 and we would highly recommend it to anyone.

Cons:

N/A. Roller has always been able to answer to our requests. If not, they will always provide alternative solutions.

Roller was the right choice.

Comments: Overall I am happy with our move to Roller as the point of sale is much more user friendly. The Venue Manager view is great for booking our larger groups and events. Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time.

Pros:

Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent.

Cons:

Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.

Cant get better than this!

Comments: Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!

Pros:

This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!

Cons:

Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!

Roller keeps us rolling!

Comments: Very good. Staff are helpful and the knowledge base excellent. With continued improvements the platform continues to deliver.

Pros:

The scheduling functions and CMS within the Roller software have dramatically improved the way our business interacts with customers. Scheduling gives us confidence to make adjustments quickly to react to customer demand and staffing restraints.

Cons:

We find reporting difficult. More education is required but this is difficult once the set up is complete.

Redundant input and no customer service

Comments: None. Awful product

Pros:

Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant

Cons:

Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.

Trampoline Park in Alaska

Pros:

The implementation team was great. Things did not go smoothly or very quickly on our end due to what felt like a neverending series of unfortunate events and your team was so patient and helpful. [SENSITIVE CONTENT] has been wonderful. So far most things seem to translate well from what we were using before this and we haven't had to make too many changes to our procedures.

Cons:

I think the event booking part is my least favorite so far but that is likely just because it's different than what we had before and I was extremely proficient with that software.

Roller

Pros:

Checkout Interface is neat and tidy with option to include visuals

Cons:

Restrictions on scheduling. Booking management limitations; cant see if tickets have been redeemed or not.

Roller Software Review

Comments: Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.

Pros:

It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Cons:

Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.