--- description: Discover the benefits and disadvantages of Zendesk Suite. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.co.uk/software/164283/zendesk Page: 1 / 166\ Next: [Next page](https://www.capterra.co.uk/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4116 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4116 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: £45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Account Management - Activity Dashboard - Activity Tracking - Assignment Management - Automated Routing - Automatic Call Distribution - CMDB - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Engagement - Customer Experience Management - Customer History - Customisable Forms - Customisable Templates - Feedback Management - For Insurance Industry - Incident Management - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Mobile Access - Multi-Channel Data Collection - Multiple Scripts - Onboarding - Phone Key Input - Proactive Chat - Real-time Consumer-facing Chat - Recording - Revenue Management - SMS Messaging - Survey/Poll Management - Surveys & Feedback - Task Management - Text to Speech - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (209 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 194 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1788 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (19024 reviews) 3. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1729 reviews) 4. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 May 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Cons**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- ### "Impactful Assistance from Zendesk; Capabilities and Setbacks" — 5.0/5 > **Mikes** | *15 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Suite demonstrates a unified form of customer engagement, with centralized ticketing, Messaging, live chat, among others The platform is determined to handling tickets seamlessly, which is a feature I like The establishment of multi channel supports helps reach out diverse clients > > **Cons**: Zendesk Suite costs are every day increasing, a challenge to small enterprises New users needs extensive time to comprehend and understand the operating nature of this app > > Zendesk Suite is brilliant in ensuring customer support is issued from a central location, and this eliminates disjointed feedback The resolution and response time is largely reduces by this app, and this keeps customers happy Zendesk established a self service solution that issues support to all stakeholders ----- ### "Comprehensive all in Bundle" — 5.0/5 > **Vibhore** | *10 April 2026* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: Very nice software to have everything in one place, easy integrations, email and call support is game changer. > > **Cons**: Pricing is a bit of a con and setting up add ons can add more to it and could feel like a full time job in the backend > > Overall, nice experience, great bundled comprehensive software for everything in one place like email and voice chat ----- ### "Not as good as it used to be" — 2.0/5 > **Richard** | *26 June 2026* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Helps us keep customer support issues organised and provides a means to publish our help documentation. > > **Cons**: There are so many missing features that it's hard to pick. Top issue is that the Support views (of tickets) do not automatically refresh. This has been requested for 8+ years. In 2026, you still have to refresh the browser page to see new/updated tickets\! > > We have used Zendesk since the early days, when it was geared towards small businesses. It was a leader at the time, but has since been surpassed by other similar suites. Unfortunately, moving away from it is far from simple - we are locked in. So many basic feature requests have been ignored in favour of those supporting larger organisations. ----- ### "Insightful and Reliable Reporting for Support Teams" — 4.0/5 > **Hadi** | *23 April 2026* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Zendesk Explore is an impressive tool that allows users to analyze the large amount of data produced by Zendesk. The built-in reporting tools, including pre-built dashboards, make it easy to analyze customer support data such as ticket volume, SLA performance, agent productivity, and trends in customer satisfaction. The custom query builder is very versatile, and once a user understands how to write queries using the system's logic, they can create reports that fit their exact operational needs. Additionally, the ability to easily share dashboards with colleagues will help ensure that all departments are working together. > > **Cons**: When creating custom metrics/working with calculated attributes there seems to be great learning curve. Several of the terms used and the structure of datasets aren't always clear to new users. Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools. Strong capabilities but not real user-friendly to new users. > > Zendesk Explore is a useful resource for analyzing support performance and supporting data-driven decisions. Being in technical product support requires seeing trends in ticket volume, identifying any bottlenecks in support operations, and measuring service level agreement (SLA) compliance. With the right configurations, Zendesk Explore provides teams with a dependable reporting framework that allows them to find ways to improve processes and quantify results. Taking the time to become an expert creates good value for the time put into that effort. ----- Page: 1 / 166\ Next: [Next page](https://www.capterra.co.uk/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data