--- description: Discover the benefits and disadvantages of Zendesk Suite. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.co.uk/software/164283/zendesk Page: 1 / 164\ Next: [Next page](https://www.capterra.co.uk/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4079 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: £45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Activity Dashboard - Activity Tracking - Asset Tracking - Assignment Management - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customisable Forms - Customisable Templates - Feedback Management - For Insurance Industry - Health Score - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Multi-Channel Data Collection - Onboarding - Proactive Chat - Real-time Consumer-facing Chat - Recording - Release Management - SMS Messaging - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3438 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18784 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1785 reviews) 4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "A Great Overall Solution for Managing Customer Queries" — 4.0/5 > **Inamari** | *5 November 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: I really like how straightforward Zendesk Suite is to use once you get familiar with it. The interface is clean and easy to navigate, and it keeps everything in one place, which makes handling customer queries much smoother. The ability to customise workflows and automate parts of the process is especially helpful, and the reporting tools make it easy to see what’s working well. Overall, it feels reliable and well thought-out. > > **Cons**: Some of the more useful features are only available on higher plans, which can be a bit limiting. Setting everything up initially takes a bit of time, especially if you want to get the automations just right. ----- ### "Impactful Assistance from Zendesk; Capabilities and Setbacks" — 5.0/5 > **Mikes** | *15 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Suite demonstrates a unified form of customer engagement, with centralized ticketing, Messaging, live chat, among others The platform is determined to handling tickets seamlessly, which is a feature I like The establishment of multi channel supports helps reach out diverse clients > > **Cons**: Zendesk Suite costs are every day increasing, a challenge to small enterprises New users needs extensive time to comprehend and understand the operating nature of this app > > Zendesk Suite is brilliant in ensuring customer support is issued from a central location, and this eliminates disjointed feedback The resolution and response time is largely reduces by this app, and this keeps customers happy Zendesk established a self service solution that issues support to all stakeholders ----- ### "“Streamlined Support Operations with Powerful Features”" — 4.0/5 > **Matthew** | *17 December 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: I really appreciated the intuitive interface and the ability to centralize multiple support channels in one platform. The automation features, such as triggers and macros, significantly improved efficiency and reduced manual workload. Additionally, the reporting and analytics tools provided clear insights into team performance and customer trends, which helped in making data-driven decisions. > > **Cons**: While Zendesk Suite is powerful, some advanced customization options required additional development resources or third-party integrations, which added complexity. The pricing structure can also become expensive as you scale, especially if you need premium features. Lastly, the initial setup and configuration took longer than expected due to the breadth of options available. > > Overall, my experience with Zendesk Suite has been positive. It’s a robust and reliable platform that streamlined our customer support operations and improved response times. The flexibility to manage multiple channels and the depth of reporting were major advantages. Although there were some challenges with customization and cost, the benefits in terms of efficiency and customer satisfaction outweighed these drawbacks. ----- ### "Comprehensive all in Bundle" — 5.0/5 > **Vibhore** | *10 April 2026* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: Very nice software to have everything in one place, easy integrations, email and call support is game changer. > > **Cons**: Pricing is a bit of a con and setting up add ons can add more to it and could feel like a full time job in the backend > > Overall, nice experience, great bundled comprehensive software for everything in one place like email and voice chat ----- ### "Accessible and easy to use\!" — 5.0/5 > **Laura** | *16 November 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: I have only used Zendesk Suite in one company, however I would say that it was a product that everyone was able to access immediately with no issues, i.e. it is easily accessible to all. > > **Cons**: It is not the most visually pleasing compared to similar products which means that it can feel a little outdated on first glance, but because of the simplicity it means that it is easily accessible with no additional unnecessary add-ons. ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.co.uk/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data