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Pros:

Besides, it is possible to analyze the activities of each step and improve the journeys to the users.

Cons:

The biggest problem about Nrewired to me is related to its customization: i would like to feel more mine what I'm producing.

Newired ratings

Average score

Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.7/10

Newired has an overall rating of 4.5 out of 5 stars based on 14 user reviews on Capterra.

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Filter reviews (14)

Verified Reviewer
Verified LinkedIn User
Management Consulting, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Newired – Empowering users of web-based application to act effectively.

5.0 5 years ago

Comments: Newired is a highly dynamic enterprise with full commitment to make the customer happy, learning fast from feedback from the field and supplying high quality software with guiding principles of code free (that is easy to learn), low invasive (that is very very low integration need) and build for security.

Pros:

Newired Journey and Tips allows to inject tips and guidance directly into the web-application's user interface - specifically in the context they need. This can not only help new users and irregular users to use the application more effectively and thus ensuring correct usage and more effectiveness, but also reduces need for upfront training and load on support. What is especially nice is that the guidance can be across divers web-application empowering a smoother guided user experience. In a world where the rhythm of software changes / releases is ever more increasing parallel to the digitalization of ever more processes in companies driven by ever faster time to market needs, Newired may become key to keep users engaged and focused.

Cons:

As the software is disrupting in a way with current practices the “owner” of such software is not always clear. The business cases of its usage – even though it is always about user experience is varied as it affects various fields – ie. deployment, training, change initiatives, process “control”, support etc. On the other hand the aim of Newired is however always to ease the life of the user, which makes it very attractive.

Martin
RTE in Belgium
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great value and easy setup

5.0 3 years ago

Pros:

I was very pleased how easy is to setup very interactive onboarding tool.

Cons:

No cons found. Everything works as expected.

Giovanni
CEO in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

We are implementing just now. Some issue raised hopefully under solution

3.0 5 years ago

Comments: See pros.

Pros:

The ultimate goal of the application is great. It can solve many adoption problems and avoid th epainfull speed-up user manuals preparation.

Cons:

Current product maturity and documentation available to implementation partners and customers.

Angelo
Service Delivery Manager in Italy
Information Technology & Services, 11–50 Employees
Used the Software for: Not provided
Reviewer Source

Newired is an enterprise tool that simplifies the approach to using any web application.

4.0 7 years ago

Comments: Significantly reduce time and cost in training and time to market of new application

Pros:

Do you want to do a specific function and you don't know how? Newired helps you. Do you want to have a "journey" of the application you are using? Newired guides you through menus and functions step by step. Do you want to inform and train your users and customers about the new features available? Newired does it without expensive training sessions. It is completely independent of the application to which it refers, and to which it adapts dynamically. In complex application processes, it helps you to better understand what you are doing, sure that you are always doing the right thing.

Cons:

Because of the young age, it may be a bit slow in articulated and complex application flows. On the other hand, new releases that increase performance and functions are frequently available.

Stella
CEO in Italy
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

THE NEW EDUCATION BORDER

5.0 7 years ago

Comments: Reduct employee education costs and time to market

Pros:

The product is very Easy to use and Extremely Adaptable to my Enterprise needs; all technical engineer is able to configure rewired journey without education session.

Kammy
Enablement program manager (training and change manager) in US
Computer Software, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Newired is among the best digital adoption platforms!

5.0 3 years ago

Comments: Newired allows people to experience the product in real time. And in comparison with other digital adoption platforms it's fairly easy to use even if one is not a programmer. The most important benefit to using Newired is that their customer service is fantastic.

Pros:

What I like the best about the software is that it's fairly easy to use and implement even on small scale. You can use it with multiple websites. And it's relatively intuitive.

Cons:

Onboarding to Newired could be improved.

Riccardo
Sales Director in Italy
Information Technology & Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

The best digital adoption platform

5.0 3 years ago

Pros:

easy to use, easy to deploy, best overall

Cons:

I would like to have more styles editing features

Tiago
Director in Brazil
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Newired Journeys - Great Onboarding Tools

5.0 5 years ago

Comments: Neki IT implemented Newired Journeys on our own application, N-TISS, a communication platform to Healthcare Providers and Health Insurances. The journeys help us to reduce the support tickets on our operation and help on the onboarding of new users because our application has long forms to be fulfilled.

Pros:

If you need some tool to help new users to understand each detail of a complex application, Newired Journeys can be helpful! This Onboarding tool is easy to use, you can build as many journeys as you need to show all the functionalities without coding. Besides, it is possible to analyze the activities of each step and improve the journeys to the users. The tool allows training, increase the UX of your applications and if you need some technical support, the company give you all the information you need and the updates solve the bugs that existed.

Cons:

The only adversity is possible to see on Newired Journeys is the price. Newired Journeys is only On-Premise application to Onboarding users, and this feature makes the tool a little expensive compared the other in the market. Be an On-Premises tool has the advantage to allow to use on applications that need to be on a private server.

Daniele
Professional Service in Italy
Computer Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Newired, the real UX improve!

4.0 5 years ago

Pros:

Easy to create User Guide without modify the target application! It's very useful create User guide without have any knowledge about the technical part of a generic Web Application

Cons:

Hard to manage if there are too much Journeys

Riccardo
Customer Manager in Italy
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

The software i would like to work with

4.0 5 years ago

Pros:

It helps user getting their task, simplifying their processes giving guided an contextual tips

Cons:

The biggest problem about Nrewired to me is related to its customization: i would like to feel more mine what I'm producing

Pallavi
Deliverymanager in UK
Health, Wellness & Fitness, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Great product

5.0 5 years ago

Pros:

I like the ease of using this software as well as the friendly UI

Cons:

Nothing negative about it. Full marks to the software

Pradeep
Consultant in India
Telecommunications, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Will recommend to others

4.0 3 years ago

Comments: Very good

Pros:

1. Good for providing training to new users 2. Can reduce user mistake and guide user to use the software error free

Cons:

Not found any, its only setting up the new wired was bit time consuming but support team helped us a lot

Srishti
Engineer in UK
Telecommunications, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

Ease of use

5.0 3 years ago

Pros:

The feature and UI is more understandable and it is easy to install and use.

Cons:

more work can be done to add more tools , features.

Felipe
Front-end Developer in Brazil
Hospitality, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

An efficient end customer product

4.0 5 years ago

Pros:

usability, facility, efficiency, support

Cons:

Difficult access for small or Brazilian companies to fund the product