--- description: Discover the benefits and disadvantages of ManageEngine SupportCenter Plus. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine SupportCenter Plus Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [ManageEngine SupportCenter Plus](/software/162095/manageengine-supportcenter-plus) # ManageEngine SupportCenter Plus Canonical: https://www.capterra.co.uk/software/162095/manageengine-supportcenter-plus Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/162095/manageengine-supportcenter-plus?page=2) > Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support > > Verdict: Rated **4.3/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ManageEngine SupportCenter Plus? SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account \& contact information, the service contracts. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 14 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$495.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact ManageEngine for pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - CRM - Complaint Monitoring - Customer Database - Feedback Management - Knowledge Base Management - Knowledge Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Language - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations ## Integrations (5 total) - Jira - ManageEngine Analytics Plus - ManageEngine ServiceDesk Plus - Zoho Analytics - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Reviews ### "Lots of features" — 5.0/5 > **Gerson** | *14 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement, > > Notification screen reminds me a social network message. That's good. ----- ### "A good helpdesk tool but not perfect" — 4.0/5 > **Burim** | *16 November 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. > > **Cons**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. > > Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. ----- ### "Manage Engine Ticketing System" — 3.0/5 > **Verified Reviewer** | *15 January 2019* | Pharmaceuticals | Recommendation rating: 6.0/10 > > **Pros**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems > > **Cons**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... ----- ### "Good but can be improved." — 4.0/5 > **Aria** | *13 May 2018* | Apparel & Fashion | Recommendation rating: 7.0/10 > > **Pros**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. > > **Cons**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. ----- ### "Super product for enterprise customer" — 5.0/5 > **Arvind** | *24 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. > > **Cons**: Mobile notification should be added for ticket status, those whom who are traveling most. > > It experience was good after I understand before that I was pretty confused ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/162095/manageengine-supportcenter-plus?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/162095/manageengine-supportcenter-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data