Swoogo Reviews

Moving to Swoogo

Comments: Swoogo's system allowed us to collect complicated registration data how we needed it, present program details in a variety of ways, communicate with our registrants, inform our staff, and integrate with event app and badge printing systems with ease. And when we got stuck on something tricky, the support staff was fast to respond with accurate, useful knowledge.

Pros:

Swoogo's registration system had the flexibility to accommodate our very complicated registration requirements, reducing the number of forms we worked with from more than 10 down to 1 and saved a great deal of effort across multiple departments.

Cons:

We work with a lot companies that register multiple people for one of our events only to request later that a registration be reassigned to another of their employees. Swoogo's system didn't accommodate transfers and required some juggling on our part, but the ability to add custom fields let us keep track of those transfers adequately.

Seamless Event Registration with Swoogo: A Game-Changer for Corporate Events

Pros:

As an event organizer tasked with orchestrating seamless corporate gatherings, finding the right registration software is paramount. Enter Swoogo – a dynamic platform that has seriously updated the way I manage registrations for my events. What truly sets Swoogo apart is its user-friendliness coupled with its impressive array of features. Whether it's creating custom registration forms tailored to my event's needs or analyzing data, Swoogo offers unparalleled flexibility. But it's not just about functionality – Swoogo goes the extra mile with its "bells and whistles." The platform's ability to automate email communications, generate detailed reports, and facilitate attendee engagement through personalized messaging has truly elevated the registration experience for both myself and my attendees. Moreover, Swoogo's customer support team deserves commendation. Their responsiveness and expertise have been instrumental in resolving any queries or issues promptly, ensuring smooth sailing throughout the event planning process. In conclusion, Swoogo has become an indispensable tool in my arsenal for organizing corporate events. Its ease of use, robust features, and exceptional customer support make it a standout choice for any event organizer looking to streamline their registration process. If you're in search of a registration software that ticks all the boxes and then some, look no further than Swoogo. Highly recommended!

Cons:

I don't have any particular complaints other than I wish that I had the time to schedule training on all of the extra things I could do to make my landing pages and reg forms look more professional. I know the capabilities are there with Swoogo, but I need the time to learn them!

Swoogo review

Comments: Overall great experience. I would use it again. I would be interested in under

Pros:

The self managed, self intuitive modules to create web pages and reg pages.

Cons:

Required more advanced coding knowledge to make a site pretty. The basic templates weren't amazing.

Project Pivot

Comments: Excellent! We consistently recommend Swoogo to our clients for an all in one event solution.

Pros:

Everything. Swoogo is a game changer for our team. It allows us bridge the gap that other platforms contain, payments are easy and seamless, email marketing allows us to customize outreach to attendees with critical information, the management features allows us to perform mass updating on the administrative end saving us hours of time to complete seating assignments and push out notification reminders.

Cons:

A pro and a con is having the ability to allow a administrator to handle the reservation, there is no way to know who is the attendee and who is administrator. Other than that, no complaints.

Alternatives Considered: Zoom Events and Webinars, Cvent Event Management and Eventbrite

Reasons for Choosing Swoogo: In 2020 we needed a robust platform and we have never looked back.

Switched From: Cvent Event Management and Eventbrite

Reasons for Switching to Swoogo: Swoogo platform allows us to manage everything in one spot, and their live, responsive Customer Service if fantastic.

Swoogo is the Only Way To-Go!

Comments: The Swoogo staff are really friendly and do their best to find solutions to any issue you may have. They always communicate with me quickly, which is so important! I love the product and truly think event professionals should switch to this platform because it is easy to use, has made my job easier, and made our registration sites look so good with all the template options!

Pros:

Swoogo is soooo customizable compared to other registration platforms available today. You can ask any question in your registration process and create endless sub-questions based on an attendee's answers. The reporting is simple to understand and run, and the customer service is very fast and friendly.

Cons:

I only wish Swoogo could implement a stronger session waitlist system. Currently, you have to manually ask folks on the waitlist for a session if they want that spot, then you have to move them yourself. It would be awesome if once spots opened, an email was automatically triggered to the attendee, giving them X amount of time to take the spot before the system notified someone else.

Alternatives Considered: Bizzabo

Reasons for Choosing Swoogo: Cvent was costly and wasn't meeting our customer service needs anymore - they used to be very quick to help and that started to lag in 2022. There were also features Swoogo offered that Cvent didn't even have a roadmap for adopting in the near future.

Switched From: Cvent Event Management

Reasons for Switching to Swoogo: Swoogo has more robust customization features. And the customization features don't cost anything and don't require you to wait for one of their staff members to complete anything. You have all the tools at your hands!

Best all around conference and reg software especially for your money

Comments: Excellent. Customer service is fantastic. There are times I reach out out 2-4 times a day with questions and I get responses right away. Sometimes they even record a video to show my how to do something. No complaints on the customer service.

Pros:

I have used many registration and conference software tools. I find Swoogo to be the most user friendly on the back end. The features are robust. The pricing is considerably less than Cvent and I think Swoogo's product is richer and easier to use.

Cons:

The conference templates to select from don't provide a lot of flexibility and if you don't know any coding, it's difficult to change things on your own. I'd like to see more flexibility with the templates itself.

Powerful and customizable event platform

Comments: Overall experience has been great. We have been using Swoogo for over 8 years. We have had many successful events with 2000+ attendees and 5000+ virtual attendees.

Pros:

Highly customizable Modern looking Support is great Modern integrations and well documented APIs. Access to Dev team forums for suggestions and support

Cons:

At the time it was very new so we took a risk but it was well worth it. A little slower on the integrations and updates but I also appreciate this because once on the road map, integrations and updates are well thought out and done right.

Best Event-Management Software, Hands Down

Comments: I would really never use anything else. I love this platform, it was easy to learn and it's easy to keep up with updates.

Pros:

Ease of set up, use, reporting, and support. Features are robust, help center articles are clear and easy to find when I need them.

Cons:

I do wish there were better survey options.

Swoogo is Rad

Comments: Swoogo's team is knowledgeable on both the admin/sales and help desk side. If we can't figure out how to make the software do what we want, the help desk is always there to assist giving clear and concise options and instruction.

Pros:

We love Swoogo's interface and the intuitive nature of the software. It's so flexible, particularly for a website designer. The software has dense capabilities once you get in there that meet demanding needs.

Cons:

I'm not the demographic that appreciates flippancy in business. But you do you.

Robust, user friendly, great customer support!

Comments: I am an experienced event planner that puts on small events such as webinars and trainings and large conferences of 500+ attendees. The Swoogo Software is a dream. The Swoogo team had us up and running within a week! Wow, excellent customer support and very intuitive and robust software. It makes me want to host more events!

Pros:

Ease of use, intuitive set up, great FAQ and online resources, customer support.

Cons:

N/A - I have not had one bad experience or moment of frustration with the support I have received or when using the product.

The Swoogo Field of Dreams

Comments: Overall, I have had a very welcoming and supportive experience with Swoogo. Even though they are an event software, I feel apart of a community. Our company's events continue to elevate as I learn more, talk more, and implement more Swoogo features.

Pros:

I thoroughly enjoy multiple things about Swoogo. To start, you can make absolutely anything within Swoogo. Have different registration types for your event? Done. Want registrants to only see their relevant information? Done. Need an attractive event site to draw in registrations? Done. As the saying goes, if you build it, they will come. Not only that, the customer support team has always been timely and extremely helpful. Even when I've had to ask a question I couldn't find the answer to, and it was an easy fix, they were there to help. The support team can access your event to give you direct fixes and help on any problem you are facing.

Cons:

I would not say this is a con, but something to be aware of before purchasing: Swoogo has a little bit of a learning curve. There are so many opportunities to tailor your event registration to whatever you need, it can honestly be overwhelming at first. However, Swoogo has multiple educational outlets to learn and understand the platform: the knowledge academy, live trainings, monthly webinars, and the support team. When my company first assigned me to manage and create our events, I was nervous about understanding all the features and how to use them properly. After completing the live training and chatting directly with Swoogo experts, I feel like there is now nothing I can't tackle.

So happy with Swoogo

Comments: Great technology & service at an excellent price. I also like that you can have an unlimited number of events and registrants at one price, which is really nice for a smaller organization.

Pros:

The most outstanding thing about Swoogo is their amazing customer service team, even though it is actually rare to need them to fix something. Since the program is so reliable, most of my customer service inquiries are about how to do something. The platform is easy to use and easy to learn and their customer service team responds extremely quickly and are so friendly and helpful.

Cons:

You have to buy an upgrade for better speaker management. Right now, we have to manually attach speakers to sessions and it is kind of a pain.

Best event management software for event planners

Comments: Love working with Swoogo! I feel like they take the time to truly understand what their customers want and need and adjust their strategies accordingly. I also appreciate when customer support is responsive and helpful - that almost always is the case - and people do go above and beyond to make sure you are heard and seen, which is always a comfort when event managers are juggling a million other tasks.

Pros:

-ease of functionality -customization of websites, reg forms, and reports -pricing -customer support -integrations with other products without it being a hassle -overall easy, DIY offering that can be expanded to a much more custom service, depending on the need

Cons:

-mobile app --- still a bit archaic in functionality -new features take a bit of time to get out

Great Product for the Price!

Comments: My overall experience with Swoogo has been amazing. I couldn't ask for a better product or team behind the product.

Pros:

Swoogo is super user friendly, has a great resource center to help self-teach and an amazing support team if you run into any issues.

Cons:

The only issue I have with Swoogo at this time is not being able to kick back the credit card processing fee to attendees. Not a huge issue, as there are work arounds.

Alternatives Considered: Cvent Event Management and Eventbrite

Reasons for Switching to Swoogo: Cost and the look of the product. It gave less of a "template" driven look.

Best platform I've used so far

Comments: Great! Like the title, it's the best platform I've used so far.
They have impeccable customer service who answer pretty quickly, very kindly (and with some personality), and can usually find me the answer or an acceptable work around/suggestion.
Again, how customizable the reg site is has really worked well for us as opposed to some other platforms we've used.
Overall 10/10 would recommend.

Pros:

My favorite thing about Swoogo is how customizable you can make the registration site. The fact that you can condition upon condition all the questions, makes sure the right details are shared with the right registrants.

Cons:

So far the biggest thing I've come across is that you can only accept 1 currency at a time. We were able to find a work around however to be able to accept the second currency.

Niche Industry Registration

Comments: It has been a wonderful experience, and I am still learning everything the program has to offer.

Pros:

I love the ability to customize my registrations for our events. Because we have such a niche industry it can be difficult to find a product that is off the shelf to accommodate our needs.

Cons:

I would like a better option for managing my events on my phone.

Alternatives Considered: Cvent Event Management

Excellent and robust platform for events management

Pros:

This is a robust platform to create and manage events. Also, you can generate registration flows for different purposes and support will be there for you to help you find solutions for new needs.

Cons:

The only con I can see in the app is not having test environments. Also, the app can be improved but works for the main need.

Why Every Busines Needs Swoogo

Comments: My experience with Swoogo has been awesome.

Pros:

We have used Swoogo it streamlines events organization and management. From hybrid to virtual to in-person events, Swoogo is a great solution and offers top features.

Cons:

With Swoogo, nothing really fails. It is the best.

Swoogo for Online Learning

Comments: Swoogo has served our purposes very well. We have a lot of components to our business, Swoogo has helped us address 99% of our business needs.

Pros:

Swoogo support is excellent. Once you learn the in's and outs of the app it is easy to use. Ease of customizing

Cons:

Three years ago the initial setup was a bit confusing.

Swoogo is a user friendly event management software

Comments: Swoogo allows us to provide affordable registration websites year to year for clients that are easy to maintain.

Pros:

Swoogo is extremely easy to use, and also to learn. Well, it does not have all the bells and whistles of some other programs. It’s certainly can make wonderful functional registration websites, attendee mobile app, and moreThe support team is amazing. I never waited more than an hour. Maybe two at most to get assistance and tickets will result quickly and efficiently

Cons:

I think that Swoogo rolled out their call for papers module before it was ready. Our company was one of the first to use it and it was a hard learning curve for all involved.

ISCB Swoogo review

Pros:

How well it can be integrated with our other tools and systems

Cons:

The abstraction is often limited to a specific context that doens't always apply

Fantastic Intuitive Tool

Pros:

Great customer service/account managers, tons of online resources, smooth registration and communication tools.

Cons:

Could perhaps use a bit more freedom in customizing web pages, or make a bit more intuitive to edit. And perhaps have a ‘request’ page somehow.

Works well for our events (100-1600 attendees)

Pros:

The ease of use for building websites is one of the best parts of this platform. I build dozens for every event and this makes it easy.

Cons:

I want more templating capabilities, like being able to take a webpage from one event, saving it as a template, and using that template in another event. There's some very idiosyncratic quirks that my company has that makes some registration issues, but that's largely just user-choice.

Swoogo for your events!

Pros:

As a new customer to Swoogo, we have found that the Swoogo team has been exceptionally accommodating and attentive to our needs. They have worked diligently to understand our requirements for event management and have been responsive to our inquiries. The Swoogo meeting software has proven to be a robust solution for our conference needs. Its user-friendly design has made it easy for our team to navigate and utilize its features effectively. One of the standout aspects of Swoogo is its flexibility. We have been able to customize event pages and registration forms to align perfectly with our branding and event specifications. This level of customization has allowed us to create a tailored experience for our conferences. Their team is quick to respond to any questions or issues we encounter, demonstrating their commitment to customer satisfaction. We look forward to our partnership with them for our events.

Cons:

So far we haven't found anything. Our event registration is not due to go live until June.

Easy set up with Swoogo

Pros:

Easy and simple to set up, super user friendly

Cons:

Cost - I only tried the free version and wish there were more low-cost option