--- description: Discover the benefits and disadvantages of Firsthand. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Firsthand Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Alumni Management Software](/directory/10039/alumni-management/software) > [Firsthand](/software/159785/firsthand) # Firsthand Canonical: https://www.capterra.co.uk/software/159785/firsthand Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/159785/firsthand?page=2) > Firsthand is the \#1 provider of alumni engagement and mentoring platforms. > > Verdict: Rated **4.5/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Firsthand? Higher-ed institutions looking for an all-in-one platform to engage their community virtually. Boost enrollment, alumni engagement, career services, and host unlimited virtual fairs \& events. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 41 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Firsthand - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$7,600.00 - **Pricing model**: Per Feature - **Pricing Details**: Firsthand pricing starts at $7600 per year. Contact Firsthand for further pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, South Africa, United Kingdom, United States ## Features - Appointment Scheduling - Attendee Management - Career Development - Content Library - Customisable Branding - Fundraising Management - Job Board - Lead Generation - List Management - Live Streaming Software - Member Accounts - Member Portal - Membership Management - Online Registration - Participant Profiles - Progress Tracking - Real-Time Chat - Reporting & Statistics - Reporting/Analytics ## Integrations (7 total) - Blackbaud Enrollment Management System - Ellucian - Google Calendar - LinkedIn for Business - Microsoft Outlook - NetSuite - Simplicity ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Alumni Management Software](https://www.capterra.co.uk/directory/10039/alumni-management/software) ## Related Categories - [Alumni Management Software](https://www.capterra.co.uk/directory/10039/alumni-management/software) - [Mentoring Software](https://www.capterra.co.uk/directory/30803/mentoring/software) - [Virtual Event Software](https://www.capterra.co.uk/directory/32017/virtual-event/software) ## Alternatives 1. [Cvent Event Management](https://www.capterra.co.uk/software/26318/cvent-event-management) — 4.5/5 (990 reviews) 2. [vFairs](https://www.capterra.co.uk/software/149104/vfairs) — 4.8/5 (623 reviews) 3. [Whova](https://www.capterra.co.uk/software/149712/whova) — 4.8/5 (2423 reviews) 4. [Zoom Events and Webinars](https://www.capterra.co.uk/software/157062/zoom-video-webinar) — 4.6/5 (6050 reviews) 5. [Adobe Connect](https://www.capterra.co.uk/software/203963/adobe-connect) — 4.3/5 (701 reviews) ## Reviews ### "Great career services tool for students and alumni" — 5.0/5 > **Joep** | *6 January 2020* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, it's not complicated to use. It's also great that it has the feeling of an RSM Erasmus University tool > > **Cons**: It's kind of hard to motivate students to use the tool. When they use it they are very satisfied\! Users need to go through 'all' settings to ensure the best use, some of them like 'time zone' are beneficial but easy to forget > > Super tool, good feedback from users, who are extremely satisfied about using the tool. ----- ### "A Platform That Has Extended the Value of our Organization" — 5.0/5 > **Ben** | *13 August 2020* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: With Firsthand, our organization was able to launch what we call the Delta Chi Mentorship Network. This created an opportunity for us to connect our members throughout North America with one another to offer coaching or mentoring and to seek professional guidance and advise. It has been invaluable in expanding the experience associated with membership in our organization. Thus far, the user-friendly interface has been one of the biggest selling points. > > **Cons**: As we continue to seek ways in which we can contour the platform to our needs, we've seen limitations in the way we, without the assistance of tech support, are able to customize the platform. For some of the pages, we've had asks about enhanced visual customization, from using images as title banners, etc. Currently, we cannot do that. > > Overall, as mentioned previously, the platform has been invaluable. We're very happy with what it is doing for us and our organization and the potential it creates for connecting members with like-minded professional aspirations or skill sets. ----- ### "A platform with great potential" — 3.0/5 > **Will** | *13 August 2020* | Higher Education | Recommendation rating: 6.0/10 > > **Pros**: -Very easy account registration process. -Intuitive user interface - mimicking a 'tinder' approach to mentoring. - Takes out a lot of the fear of being rejected when it comes to networking. Makes it very easy and 'risk free'. - Flexibility for students to select what sort of outcome or conversation they want with their mentor. - Convenient scheduling tool to allow students to find a time to speak with a mentor without having to play - diary 'ping pong' between them and advisor. - Dial-in option easy to speak with advisor and retains students privacy of personal number. - Access to global network of advisors. > > **Cons**: - Very U.S centric, so less relevant for those seeking mentorship within a U.K context. - Could benefit from a wider range of mentors across different roles / industries / sectors. - Webinar content appears to be more targeted at more experienced hires - could benefit from more content focused on early careers. ----- ### "An excellent way to engage your community" — 5.0/5 > **Juan** | *9 December 2019* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Firsthand is easily one of our best sources to source people that are very committed to our brand and values. It also provides a better student experience to RSMers that can find fascinating people and get to know about their journey after university and how to get there. > > **Cons**: The internal e-mail tool is fantastic to engage people however, it is VERY limited in the customization and branding that you can use. This tool only has very basic text options to engage your community which is a shame because the response rate is great. > > It has been great, for us it's a really cost-effective way to engage with our most engaged alumni, to promote engagement with the school since the time our cohorts are studying and make sure that employability and visibility of our graduates also keeps very high. ----- ### "Firsthand Platform" — 4.0/5 > **Nichole** | *13 August 2020* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: The combination of features is helpful for different purposes other than mentoring, but it especially drives those one-on-one mentoring connections. > > **Cons**: The current registration process is a little long and tiresome. Additionally, it needs to be more customizable, which I know the developers are working on, but the original product we started using over a year ago was very rigid. > > Firsthand has helped us streamline our mentoring program, but it could still use some improvements. The customer support should be a little better and faster. Also, I feel like the users should have an option as to whether to contact the admin or the user support directly through the platform. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/159785/firsthand?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/159785/firsthand) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data