Vonage Business Communications Reviews

Great product for small companies

Comments: Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros:

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons:

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Vonage Business Communications was just ok

Comments: It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Pros:

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Cons:

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Vonage for small business

Comments: Good start-up voip service for one line small businesses.

Pros:

the product is easy to use and easy to understand

Cons:

the overall cost is more than I was expecting.

A good way to have your call center in order

Comments: It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.

Pros:

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Cons:

It can be a bit complex to understand how to connect evrything to get the call flow in order.

If you want a big name with a big price tag

Comments: Overall it was a pleasant experience. We got exactly what we needed at the time nothing more nothing less. We ended up switching and got wayyyyy more for way less and now we could never go back!

Pros:

Our call quality was always crystal clear and never dropped or missed a call.

Cons:

We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.

Great Customer Service!

Comments: Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.

Pros:

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Cons:

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

My company left Vonage for a dialer - after over a month wish they would switch back

Comments: I used Vonage for 2.5 years in Moving, and I felt no "slow season", the ease of it's use through 2 companies kept my income level steady and high. It was easier to reach more customers with the Vonage integration suite using the click to dial feature and texting that was done through my Moving Software. More contacts =more sales=more money with commission only based jobs.

Pros:

The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$

Cons:

Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.

Easy to Use VIOP Service

Comments: We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we felt the need to move to another service that offered more service for the price we were paying.

Pros:

Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.

Cons:

As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.

Vonage is one of the top calling software for any type of company engaged in business communications

Comments: Overall, Vonage provides a distinct business calling experience that is unrivaled by any other software in its pricing range. Vonage's benefits and features vastly surpass some of its current flaws. But I strongly advise any company that deals with corporate communication to give Vonage a try, if only for a little time.

Pros:

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

Cons:

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Robust VoIP service that offers attractive features

Comments: So far it is getting my work done. I can recommend for cost and reliability if you can see your number marked spam.

Pros:

Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features

Cons:

Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times and assigned.

Vonage Customer Service Complaints

Comments: I would like a manager to contact me from Vonage. I recently set up services with Vonage rep. [SENSITIVE CONTENT HIDDEN]. Our account number is [SENSITIVE CONTENT HIDDEN]. I am disgusted with the service I am getting from the Vonage rep. I spent a great deal of time comparing Vonage to Nextiva and decided to go with [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] assured us he “would not disappear after the sale” as we needed him to help us with a few things getting started. We have called, and text him, numerous times since the completion of our sale. There has been zero follow up from him. However, he had no problem contacting 3,4,5 times a day leading up to the sale. This lack of services runs rampant in our country and I’m sick of it. I have reached out to Vonage 6+ times since. Every single time, I am on hold for 20+ minutes and get nowhere. I’ve emailed them 3 times and keep getting emails directing me to more numbers that have me on hold again for 10+ minutes...resulting in again...sending me somewhere else. Vonage is a frustrating company with disgusting customer service. It’s highly recommended you do you homework and choose a competitor. Vonage will not be seamless...waste of time & money. Sean, President & CEO
Capital Adventures, Inc

Pros:

I didn’t like it. I liked hearing all the promises, by the second our payment was taken service is non-existent.

Cons:

Customer Services/functionality has been horrible!

Streamlined Communication Thanks to Vonage

Comments: Vonage Business Communications is an efficient and reliable communication platform, despite some downsides. Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Pros:

Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.

Cons:

Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.

Good service for the price, but your get what you pay for.

Comments: I was satisfied with Vonage, if you are looking for a business telephone service this is great.

Pros:

Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.

Cons:

I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.

Works as your business cellphone

Comments: Helps to have my business and personal number in just one device

Pros:

It works as your business cellphone but dont need to give you personal number to your customers. Easy to usea and also can get sms.

Cons:

Could be better if you can see the name of the person who is calling you on the lock screen. Speaker function does not work if you turn it on outside the app

Feedback for Vonage

Comments: My experience with Vonage has been good. No major glitch that i found while working on Vonage.

Pros:

Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!

Cons:

The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!

Complicated software

Pros:

Helps small businesses manage their communications

Cons:

It not user friendly with a lot of glitch

Good communication tool

Comments: Very good

Pros:

It has a excellent quality of voice and connectivity

Cons:

Sometimes the application take time to open

Good SMS and calling tool for sales actions

Pros:

Easy dashboard to manage SMS messages and for making outbound phone calls. Easy process to making international calls too.

Cons:

Sometimes not directly notified about incoming SMS messages, could have been a notification setting that I didn't switch on. Overall no complaints.

Vonyage is the best VOIP in the market

Comments: It is great using Vonage Business Communications. VOIP lets us call the prospect without an interception

Pros:

There are different features in Vonyage . We have integrated it into our ATS which makes our job a lot easier. We can text with a prospect in a real-time basis. There is no lag in our delays in the call.Vonyage is a great tool

Cons:

It sometimes gets glitchy with the new updates but after some time it works fine.

Vonage Business works very well for our company

Comments: Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

Pros:

We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!

Cons:

We cannot pick up a call anywhere in the office by parking the call, we must transfer it.

One of the best service provider for VOIP services

Comments: Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Pros:

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Cons:

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

Comments: It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Pros:

- The mobile app is pretty slick and just works.

Cons:

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and bounds over the years but still is over complicated. - We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Easy to Use

Comments: Vonage's apps for computers and phones makes it a seamless extension of my business.

Pros:

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price. I really appreciate how Vonage makes our workflows easier and more efficient.

Cons:

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

Very affordable VoIP solution for small businesses

Pros:

For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!

Cons:

The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.

Mac OS desktop app became unusable

Comments: The above problem has persisted for months. I'm ready to ditch Vonage for my entire small business and find a new provider.

Pros:

Until it stopped working, having telephony seamlessly work across devices from the traditional handset phone on my desk, to the desktop app on my laptop to the app on my mobile phone was very convenient.

Cons:

The desktop app on my laptop has stopped working (always crashes immediately after launch) and so I've lost that aspect of functionality. Customer support has been of little help, as they claim that no other users are experiencing this issue, even though I pointed out to them that there are users with the identical complaint on the Vonage tech support site.