--- description: Discover the benefits and disadvantages of Cloudbeds. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cloudbeds Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/20032/reservations/software) > [Cloudbeds](/software/158839/cloudbeds) # Cloudbeds Canonical: https://www.capterra.co.uk/software/158839/cloudbeds Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/158839/cloudbeds?page=2) > The intelligent growth engine built to free hotelier ambition. > > Verdict: Rated **4.3/5** by 337 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Cloudbeds? Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 337 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cloudbeds - **Location**: San Diego, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Personalized pricing quotes are available on request. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Albania, Argentina, Aruba, Australia, Austria, Barbados, Belgium, Belize, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador and 40 more ## Features - Activity Dashboard - Billing & Invoicing - Booking Management - Booking Notes - CRM - Calendar Management - Campaign Management - Channel Analytics - Channel Management - Customer Support - Dynamic Pricing - For Hostel/Dorm Managers - Front Desk Management - GDS/OTA Integration - Group Reservations - Guest Experience Management - Housekeeping Management - Incentive Management - Inventory Control - Inventory Management - Marketing Automation - Multi-Channel Distribution - Multi-Channel Management - Online Booking - Order Management - Partner Management - Payment Processing - Performance Metrics - Pipeline Management - Point of Sale (POS) - Promotions Management - Property Management - Rate Management - Registration Management - Reporting & Statistics - Reporting/Analytics - Reservations Management - Revenue Management - Room Inventory - Third-Party Integrations ## Integrations (13 total) - Alchemer - Capsule - Constant Contact - Dropbox Business - Dropbox Sign - Gmail - Google Analytics 360 - Google Docs - Mailchimp - Salesforce Sales Cloud - SugarCRM - SurveyMonkey - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Booking Systems](https://www.capterra.co.uk/directory/20032/reservations/software) ## Related Categories - [Hospitality Property Management Software](https://www.capterra.co.uk/directory/20031/hospitality-property-management/software) - [Online Booking Systems](https://www.capterra.co.uk/directory/20032/reservations/software) - [Channel Management Software](https://www.capterra.co.uk/directory/30678/channel-management/software) - [Hostel Management Software](https://www.capterra.co.uk/directory/31457/hostel-management/software) - [Hotel Channel Management Software](https://www.capterra.co.uk/directory/31615/hotel-channel-management/software) ## Alternatives 1. [Hostaway](https://www.capterra.co.uk/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://www.capterra.co.uk/software/131924/lodgify) — 4.5/5 (1282 reviews) 3. [Guesty](https://www.capterra.co.uk/software/159377/guesty) — 4.4/5 (465 reviews) 4. [eZee Centrix](https://www.capterra.co.uk/software/141727/ezee-centrix) — 4.7/5 (345 reviews) 5. [Amenitiz](https://www.capterra.co.uk/software/183836/amenitiz) — 4.3/5 (238 reviews) ## Reviews ### "Great software, awful service" — 2.0/5 > **Axel** | *2 April 2025* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: We got a chance to evaluate Cloudbeds and it looked like it was feature rich. > > **Cons**: Unfortunately we got nowhere with Cloudbeds due to their awful sales team. They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere. I don't recommend doing business with this company. > > We tried to evaluate Cloudbeds three times. We were interested because it's feature rich. However, each time we were met with a sales person that was so awful that we were unable to sign up. Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%. ----- ### "Terrible company" — 1.0/5 > **Reece** | *28 February 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: I didn’t like Cloudbeds service at all They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me > > **Cons**: Terrible service. \[sensitive content hidden\] refused to honour my requests > > 1/20 I’d rate them lower if it was possible ----- ### "Embraces the diversity in the field and the guiding principles" — 5.0/5 > **Henrico** | *10 May 2024* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries. > > **Cons**: I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team. > > Championing sustainability in the industry. Cloudbeds gives the most comprehensive insight into the structure and functioning of this industry. ----- ### "Run. Many more better options out there." — 1.0/5 > **Cameron** | *19 November 2025* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL. > > **Cons**: You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it. > > Cloudbeds is hands-down the worst customer service on the planet. They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void. You will NEVER speak to a human being again. Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most. worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer. They paid it back, but it took ME doing the leg work to prove they were not depositing my money. Money I was supposed to get in July, I got in October. Steer clear. And yes, I have receipts for all of this. ----- ### "Streamlining Operations with Cloudbeds" — 5.0/5 > **Nicole** | *19 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Overall, I find Cloudbeds to be an excellent tool. The user interface is highly appealing and very user-friendly. I also appreciate that customer support is always available, and it's easy to find answers to questions. The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times. Lastly, the variety of channels offered through the channel connection is a major benefit. > > **Cons**: One key area for improvement I'd love to see is the reporting functionality. I need to be able to run reports with a more itemized and detailed view to better manage our operations. > > Excellent platform\! Great UI, support, booking, and guest connect. Recommend for business growth et ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/158839/cloudbeds?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/158839/cloudbeds) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data