3CX Reviews

Full featured Hosted SIP VOIP solution

Comments: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Pros:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Cons:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Alternatives Considered: RingCentral MVP

Reasons for Choosing 3CX: Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Switched From: Avaya Cloud Office

Reasons for Switching to 3CX: It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

3CX is fine, but it is all about who handles the hosting

Comments: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pros:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Cons:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

great phone system for remote team

Pros:

works great to ensure we can stay away from call center features and have remote agents log in and control call flows. Covers most of our needs in digital phone service management for our clients

Cons:

some agents would see occasional status change, need to address connectivity issues sometimes, but overall works great. Would love to have an option to add to the same call more than 2 numbers.

3CX - Don't Waste Your Time or Money

Comments: I've used 3CX for more than four years, and in that time, it hasn't grown on me one bit.

Pros:

We can use it to answer and transfer phone calls that come into the call center.

Cons:

Where to start. It's clunky and not user-friendly. Terminology is confusing and not for lay-people. It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another.

A Perfect Phone System

Comments: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Pros:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Cons:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

3cX for your call center and VoIP needs

Comments: Overall, I have no complaints on 3CX as we are very satisfied.

Pros:

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Cons:

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Alternatives Considered: VICIdial and VitalPBX

Reasons for Choosing 3CX: Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.

Switched From: Dialfire

Reasons for Switching to 3CX: VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.

Softphone very dependent on technical service

Comments: It is not very intuitive and users end up reverting to mobile. Technical support takes a long time to provide solutions.

Pros:

The price is relatively inexpensive above a certain number of licenses. As we use it to replace the mobile lines and to be able to call customers, we considered making the change.

Cons:

Technical support is quite bad and is necessary to deploy updates. It is necessary to configure a VPN with a very complicated configuration in order to have access to the management server.

Alternatives Considered: Asterisk

Reasons for Choosing 3CX: Due to cost issues, the Microsoft & Telefonica (Spain) integration was very expensive, especially with international calls.

Switched From: Microsoft Teams

Reasons for Switching to 3CX: Both the integration and the support is done from Spain and we understood that it would be much easier to manage.

The most easily managed telephone systems

Comments: We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Pros:

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Cons:

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

Alternatives Considered: Aircall

Reasons for Switching to 3CX: It was very easy to set up and manage. Considering both the features and the price, we decided that 3CX is the best choice.

Best Value for VoIP and Web Conferencing

Pros:

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Cons:

It's less known so it can be confusing to employees or external participant

Alternatives Considered: Cisco Unified Communications Manager

Reasons for Choosing 3CX: We were using an old traditional phone system and needed to upgrade to a VoIP system.

Reasons for Switching to 3CX: initially we chose 3CX because of the price and local experts.

Revieuw of an easy to use and setup a 3cx system

Comments: Overall a very powerful tool that gets the job done

Pros:

The enormous possibilities to route , manage, create a calling que and configure multiple in and out.

Cons:

Some rule builder is missing in the setup of setting up and configure

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

Comments: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Pros:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Cons:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

A lot of bang for the buck, easy to setup, easy to admin.

Comments: The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Pros:

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Cons:

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Truly makes working remotely a possibility

Comments: 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Pros:

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Cons:

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

Great for call center management

Comments: Overall this is a great software program for any company that gets a high volume of calls

Pros:

I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc.

Cons:

I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive.

PBX For the masses

Comments: Communications for small inbound call centres, bussiness communications, remote workers extensions.

Pros:

Easy of use. Easy to administer. Easy to setup. Great documantation. Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Cons:

Lack of features. A lot of unnesesary changes from version to version. License model is unstable changes almost every other month. Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke. Lack of outbound fax solution

Calls made easier and more organized

Pros:

The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything.

Cons:

Configuring it when you are starting out takes a lot of time . Status changes ( from online to away and vice versa ) take a while to sync up and this could lead to missed call .

3CX Phone System - Kinetix, Platinum 3CX Partner

Pros:

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth. Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Cons:

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

3CX, the affordable PBX that gives you big business options for less.

Comments: I've been using and acting as an admin for several 3CX systems over the last 4 years. The cost savings are great, and their support is top notch. The system works, and their evolution of the product is great.

Pros:

3CX gives you a robust platform for phone service for a fraction of other traditional PBX systems. They also give you options for hosting, or to host your own instance of the software. The feature set for 3CX is the same if not better than you will find with other PBX systems. They are always updating their feature set, and have an active community of users who offer suggestions for features that they make happen.

Cons:

The licensing model has changed recently and can be tricky to figure out, but once you do it's easy to know what to do.

3cx review

Comments: Overall it has been a nice upgrade from the shoretel system. I experience issues with the app quite often, but the desktop/computer application and desk phones work great.

Pros:

With the ability to add the app to my cell phone, the program running on my computer and having a desk phone linked, it is super easy to receive and make phone calls.

Cons:

I wish that the software had a texting feature. There is a messenger feature that can be used between users, but text messages can't be sent which would be a huge plus for users that don't have company provided cell phones and don't want to give out their personal phone numbers.

A fully featured phone system that does not break the bank and just works.

Comments: We found 3CX when helping a car dealership client find a new phone system. We like it so much we became 3CX partners and have reached Platinum Partner status with 3CX. Our customers love it, and so do we.

Pros:

Ease of implementation, feature set, platform support and reasonable cost. You can use this phone system for almost any situation, whether on-premise with local dial tone, a private co-location datacenter or most major cloud providers. 3CX works aggressively to keep the software up to date and continually rolls out new features, such as their Web Client. Yes - you can even use your Chromebook as your telephone.

Cons:

Occasional changes to the FREE version - but hey, it's free.

Great software that allows for above average PBX solutions that make communication efficient.

Comments: Cost efficiency on international and local calls

Pros:

Its communication medium (the internet) makes it easy for people to communicate despite geographical obstacles and the best thing is it doesn't charge for call roaming costs all you need is access to the internet and the software. The features such as conferencing, webinars, call centers , chat and voice mail allows for individuals or companies to operate seamlessly despite different geographical locations. Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Cons:

To get the licensed vendor partnership take a while but its worth it in the end. The limitations to making multiple outbound calls through one gateway makes becomes frustrating when 2 or more people try it at the same time.

Telephone System Game Changer

Comments: Fantastic product, we left Mitel for 3CX and have never looked back.
Highly recommend it and would dare anyone to copy us.

Pros:

Depending on the options available and including engineer costs we found 3CX to be 60-70% cheaper than the likes of Mitel, Avaya, Alcatel and the like. It does everything that they can do and has open connectivity with open\transparent licensing , so the more you use or the larger your business the more you will save.

Cons:

3CX can be installed by anyone and some seem to think it is as easy as click, click click, the only bad thing is that you need to ensure that your partner is experienced and has completed large 3CX projects successfully.

Easy to deploy and Easy to use

Comments: I have had no real issues with the soft phone. Any company that has good connectivity (Especially in South Africa). Soft phones are the way to go, it saves you so much money on your Tele-Bills. The Biggest differentiator for this soft phone is the easy setup. Its user interface is not ground breaking but still great to use. They do give trial licences to use.

Pros:

It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use. The layout and functions of the soft phone is comfortably laid out on the screen. You could even get a trail to use.

Cons:

Even though it is not entirely the software’s fault, When we have throttled Connectivity, the call just goes silent, This means I have no idea if the customer disappeared or just holding and even if I went through on the call.

Invaluable communication tool

Comments: Overall this is a great product, and kept us fully operational during a very difficult time for the hospitality industry.

Pros:

I like that we could schedule meetings or have them at a moments notice. Throughout the pandemic this kept us in contact with our whole team, and allowed us to give our new team members the same training that they would have had before the pandemic. So much so that we kept several of our video meetings even after travel started back up.

Cons:

It was hard for some people to learn how to create a meeting, and how to share their screen. For us it did take up a lot of our band width and that would slow down you computer if you were working on something else at the same time as a video call.

Confusing and Support Farms Out to Non-Existent Local Entities

Pros:

I liked the pricing the most compared to the market.

Cons:

Confusion with about 6 different keys & passwords then IP blocked. Difficulty navigating the setup and if I need to integrate an alternate softphone or if 3cx has one in-built. Errors trying to open the platform even though firewall off. Not sure the difference between the "management interface" and the "webclient".