--- description: Discover the benefits and disadvantages of Delighted. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Delighted Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Delighted](/software/157973/delighted) # Delighted Canonical: https://www.capterra.co.uk/software/157973/delighted Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/157973/delighted?page=2) > Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. > > Verdict: Rated **4.8/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Delighted? Any size organization that wants to collect, analyze \& distribute feedback across their business, align feedback w/ business growth, reduce churn, and leverage happy customers to promote their brand. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 57 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualtrics - **Location**: Palo Alto, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$134.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: BILLED YEARLY Free = $0 per month Basic = $134 per month Premium = $224 per month Premium Plus = $449 per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: American Samoa, Argentina, Australia, Austria, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, Mexico, Netherlands, New Zealand, Paraguay, Peru and 7 more ## Features - Action Management - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Collaboration Tools - Communication Management - Complaint Monitoring - Contact Management - Customer Experience Management - Customer Segmentation - Customisable Questions - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Engagement Tracking - Feedback Management - Mass Texting - Mobile Survey - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multi-Language - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Performance Metrics - Personalisation - Predictive Analytics - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Text Analysis - Third-Party Integrations - Trend Analysis - URL Customisation - Visual Analytics ## Integrations (37 total) - Airtable - BambooHR - Chatdesk Teams - ClientSuccess - EnjoyHQ - Freshdesk - Friendbuy - Front - Geckoboard - Gladly - Google Sheets - Gorgias - Greenhouse - Groove - Groove ... and 22 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Survey Software](https://www.capterra.co.uk/directory/30092/survey/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Employee Engagement Software](https://www.capterra.co.uk/directory/30817/employee-engagement/software) ## Alternatives 1. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [SurveySparrow](https://www.capterra.co.uk/software/168823/surveysparrow) — 4.4/5 (121 reviews) 3. [UmfrageOnline](https://www.capterra.co.uk/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) 4. [Google Forms](https://www.capterra.co.uk/software/176571/google-forms) — 4.7/5 (11363 reviews) 5. [SurveyMonkey](https://www.capterra.co.uk/software/32728/surveymonkey) — 4.6/5 (10427 reviews) ## Reviews ### "Useful tool to measure customer satisfaction" — 4.0/5 > **Kelly** | *31 March 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Makes it easy to automatically collect NPS reviews from our customers > > **Cons**: The UI is a little old fashioned, could do with modernising. ----- ### "Great experience" — 5.0/5 > **Noy** | *16 July 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Love the easy way we can give feedback to others love the website explain all what we needed to know > > **Cons**: Maybe they can work on website design to make more friendly user and the website a little bit slow so update the website ----- ### "Superb Feedback manager" — 5.0/5 > **Pamela** | *10 February 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It has all the features that are needed to obtain customer feedback. > > **Cons**: I am currently very happy with the purchase. ----- ### "Upgrade with delighted" — 5.0/5 > **Dylan** | *21 July 2025* | Alternative Medicine | Recommendation rating: 9.0/10 > > **Pros**: Very good overall experience I have integrated the platform into my business and it is working very well. > > **Cons**: There are no major issues with the current system the interface could be upgraded slightly but aside from that very pleased. > > After upgrading to the Delighted program it has accelerated our business model by making it easy to connect as a team. ----- ### "Great statistical analytics" — 5.0/5 > **Holly** | *31 January 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide. The surveys are incredibly helpful for small or growing businesses. > > **Cons**: The interface took a bit to get used to, but i think acclimation is normal on any software platform. The AI analytics are insightful > > The software was easily integrated into our business platforms. The feedback is incredibly valuable for positive customer service and experience. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/157973/delighted?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/157973/delighted) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data