17 years helping British businesses
choose better software
About iGMS
iGMS is an all-in-one software integrated with robust tools to automate STR business management. Simplify hosting with a 14-day trial!
Nothing major to complain about, product does exactly as advertised and I’m quite satisfied with the service. Best bang for the buck when it comes to integrating the management of multiple properties.
The cost is a bit much when considering I am a single owner of a single establishment - makes it difficult to justify jumping to more than 4 units.
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Alternatives Considered:
Great Features & Value
Comments: I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.
Pros:
Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner.
Cons:
When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020.
iGMS Response
5 years ago
Hello Pat, Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you! Best, iGMS Team
We love IGMS!!
Pros:
It does everything we need to do to manage our rentals! The calendar is very on point with having different platforms, the pre set messages are extremely helpful and the customer service has always been excellent !
Cons:
Some inconsistencies with the payout and revenue numbers. We calculate everything manually through each platform
iGMS Response
last year
Hello Sarah, Thank you for taking the time to share your feedback. We are delighted to learn that iGMS fulfills your rental management needs, particularly with its accurate calendar synchronization across various platforms and the convenience of pre-set messages. It's always a pleasure to know that our efforts contribute to a positive experience for our users. We sincerely apologize for any inconsistencies you've encountered with payout and revenue numbers. We understand the importance of accurate financial tracking, and we take this matter seriously. To address this issue promptly, we kindly request that you provide more details on the discrepancies by emailing us at [email protected]. Our dedicated support team will thoroughly investigate the matter and work towards a resolution. Your satisfaction is our top priority, and we appreciate your trust in iGMS. We look forward to resolving this matter swiftly and ensuring a seamless experience for your rental management. Best, iGMS Team
Performs the basics but much to be desired
Comments: Terrible customer support. Many critical bugs that are not fixed over the years. Overpriced software for the functionality and support provided. I do not recommend this company.
Pros:
Automated messaging, multi-property management, custom website
Cons:
Customer support is rude and unconcerned about reported bugs. They will argue over the bug being a problem of their concern and only after many email exchanges might state they will put it in their suggestion for improvement, even if it's a critical bug. Over the years not one of the reported bugs or critical feature suggestions provided has been implemented. Their development team is both incompetent and insufficiently staffed. I've received double bookings on multiple occasions which require a host cancellation.
iGMS Response
last year
Hello Leland, Thank you for sharing your thoughts with us. We're genuinely sorry for the challenges you've faced with our customer support and the inconvenience caused by double bookings. Your feedback on our response to reported bugs and feature suggestions is invaluable. We recognize the significance of effective communication, especially when dealing with critical issues that impact your operations. Rest assured, we take your concerns seriously and are actively working on enhancing our services and processes. We understand that there's always room for improvement, and your insights guide us in making necessary enhancements. The issues you've raised will be thoroughly reviewed internally, and we are committed to finding solutions that better align with your expectations and needs. If you wish to discuss this matter further or if there's anything else we can assist you with, please feel free to reach out directly. Best, iGMS Team
I Love Systems
Pros:
IGMS has made the process move a lot smoother and easier. Having everything in one place and being able to manage it all under one umbrella has made my life easier. Added bonus to connecting the users to a platform for getting units cleaned. I’m happy with the service provided.
Cons:
My only complaint is the messaging portion moves a little slow.
iGMS Response
last year
Hi James, Thank you for sharing your positive experience with iGMS on Capterra! We're delighted our all-in-one solution is making your processes smoother and your life easier. We've taken note of your concern regarding the messaging speed and are actively working to enhance it for a more efficient user experience. Your feedback is crucial, and we're here for any more suggestions or support you may need. Thanks again for your review! Best, iGMS Team
iGMS review
Pros:
easy management , good and thorough support,
Cons:
widget is not super flexible , I would like to have more feature on it
iGMS Response
last year
Hi Yury, Thank you for sharing your experience with iGMS on Capterra! We're glad to know that you find managing your properties with our software easy and our support thorough. We understand the importance of flexibility and customization, and we sincerely appreciate your feedback regarding our widget's features. We are continually striving to improve and are exploring ways to enhance widget flexibility and introduce more features to cater to your needs better. We're happy you chose us for our features and pricing and assure you that we are steadfast in our commitment to providing value and meeting your expectations. Please feel free to share any specific features you'd like to see, and we'll do our best to accommodate them. Thanks again for your thoughtful review! We're here to assist you with any further suggestions or support you might require. Best, iGMS Team
Love IGMS !
Comments: It’s been one of the best softwares ever used and believe it is a game changer for vacation home owners especially, if you are new to do this
Pros:
Streamlining bookings through one application. Needing only one app to manage multiple booking channels has been an important assistant to our booking success and ensuring multiple bookings do not occur on the same dates.
Cons:
Trying to keep all bookings connected can be a challenge, however it hasn’t interfered with being able to manage my home booking scheduling
iGMS Response
2 years ago
Dear Melissa, Thank you for your wonderful review of iGMS! We're thrilled to hear that our software has been one of the best you've ever used and a game-changer for vacation homeowners like yourself, especially if you're new to this industry. We're delighted that our streamlined booking process through a single application has been instrumental in your booking success. Managing multiple booking channels efficiently is crucial, and we're glad to provide a solution that helps you avoid double bookings and ensures a smooth scheduling process. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us.
Alternatives Considered:
Helpful for housekeeping, but definitely not perfect.
Comments: Overall, it's worth using the software to manage the cleaners and tasks. But there is definitely room for improvement.
Pros:
Task management for cleaners is my favourite feature and why I choose this software. Automatic airbnb reviews are very helpful too. Reports for monthly income and expenses is also a nice feature.
Cons:
The app can be very slow to open on your phone and glitch out at times. Faster to open the airbnb app and respond to messages that way often. The property editor page isn't layed out in the most functional way.
iGMS Response
2 years ago
Hello Taylor, Thank you for taking the time to share your feedback about iGMS. We are glad to hear that you find our task management for cleaners feature to be your favorite and that our automatic Airbnb reviews and monthly income and expense reports are also helpful to you. We apologize for any inconvenience you may have experienced with our mobile app being slow to open and glitching at times. We understand that this can be frustrating and we are working to improve the performance and stability of our app. We appreciate your patience and understanding in this matter. We also appreciate your feedback regarding the layout of the property editor page. We are constantly working to improve our platform and will take your feedback into account as we continue to develop and refine our software. Thank you for choosing iGMS as your property management solution. We are committed to providing the best possible experience for our users and appreciate your business and feedback.
OVerall Great!
Comments: It's been pretty good. I do want to access more features,but I haven't made the time and I know it has more to offer. IT was created a better way of booking cleans for our cleaners.
Pros:
Love that you can see a day at a time for check-ins and check outs. I appreciate the reports with ease.
Cons:
I would like to be able to access things like discounts on my phone like I could do on Airbnb. I am unable to adjust weekly or monthly discounts from phone. Sometimes< as a busy owner, support is crucial and I have had to wait/ and communicate through email which makes problem solving more painful than needed. We don't have time to communicate like that. So more staff for chats/ phone calls would be great.
iGMS Response
2 years ago
Hello Jessica, Thank you for taking the time to write a review about iGMS. We are glad to hear that you appreciate our platform's ability to view check-ins and check-outs on a daily basis and that you find our reports easy to use. We understand that accessing features such as discounts on your phone is important to you, and we apologize for any inconvenience you may have experienced with this. We are constantly working to improve our mobile app and will take your feedback into account as we continue to develop it. We also appreciate your feedback regarding our customer support. We understand that prompt and efficient customer service is crucial for busy owners like you. We are constantly striving to improve our support and will take your feedback into account as we continue to expand our team. Please note that we have 24-hour chat support on weekdays and 9 am to 5 pm EST support on the weekends where you can receive an immediate response from our support team members. Thank you for choosing iGMS as your property management solution. We value your business and feedback, and we will continue to work on improving our platform and customer service to better meet your needs.
Overall very good product
Comments: We have been using iGMS for almost a year to run our furnished rental business. Overall it has been a good experience and helped us grow. There have been a few errors with syncing and pricing, but usually fixed pretty fast. Support is able to answer within a day usually.
Pros:
Able to sync multiple calenders, cleaners, and direct bookings.
Cons:
Some features not in the app and require a desktop. Some difficulty with new properties.
iGMS Response
last year
Hello Andrew, We are thrilled to see your message and we really appreciate you taking the time to give us such nice feedback! We are always working to improve, we´ll take into consideration the suggestions that you mentioned and work to make it better. If you ever need assistance, please let us know! Best, iGMS team
Best Vacation Home Management Software Out There!
Comments: Overall amazing. She need that feature for the cleaners and we're golden.
Pros:
I couldn't be more stoked to recommend iGMS to everyone! It makes my life SO EASY managing my 4 Airbnb's. Gosh, only if my life was this easy everywhere else as iGMS truly made my life so simple. I couldn't be more happy with the product.
Cons:
At the moment, my only recommendation would be adding a feature where a cleaner can have multiple hosts as well rather than being linked with only one hosts. For instance, my fiance and I both use iGMS as we both have our own properties. Well, we use the same cleaner. My cleaner has to use two difference emails to make it work when I wish they could just have multiple properties and multiple hosts under their one account.
iGMS Response
2 years ago
Hello Austin, Thank you for your positive feedback about iGMS! We're thrilled to hear that our software has made your life easier in managing your Airbnb. Your recommendation means a lot to us and we appreciate you taking the time to share your experience. We completely understand your suggestion about adding a feature that would allow a cleaner to have multiple hosts under one account, and we will definitely consider it for future updates. We're always looking for ways to improve our software and make it even more user-friendly for our clients. Thank you for choosing iGMS to manage your Airbnb properties. We're glad to have you as part of our community and we'll continue to work hard to meet your expectations. If you have more suggestions, please feel free to share them at [email protected].
Awesome software
Comments: It helped me managed all my properties at the same place with ease and without any problems.
Pros:
I am using IGMS for a couple years now and I tried different software before and now I am choosing to stick with the best! They have multiples features and they always stay up to date about new fonctionnalities. I also appreciate there help whenever I need it!
Cons:
Nothing. I am very satisfied with this product
iGMS Response
2 years ago
Hello Claudia, thank you so much for taking the time to give us this amazing review! We are happy to have you as a customer and we hope to continue helping you to manage your business in the best way possible! Let us know if you ever need assistance and we´ll be glad to help. Best, iGMS team
A Stellar Experience with iGMS Property Management System
Pros:
As a property owner, managing multiple rental properties can be quite overwhelming. This is why I have been on the lookout for a property management solution that would simplify my life. My search ended with the iGMS property management system. With its ease of function and attractive price point, iGMS has been a game-changer for my business, and I couldn't be happier.One of the main reasons I adore iGMS is its user-friendly interface. This intuitive design ensures that even the least tech-savvy individual can navigate and manage properties with ease. The seamless integration with various booking platforms like Airbnb, Booking.com, and Vrbo saves me a lot of time, as I can handle all my bookings from one centralized dashboard.Moreover, iGMS's automation features have truly impressed me. Automated messaging, cleaning schedules, and team management have taken the burden off my shoulders.
Cons:
While iGMS has been a fantastic property management solution, there are a few areas where it could improve. The most significant drawback is the limited reporting system and analytics. In today's data-driven world, having access to comprehensive insights is crucial for optimizing and growing one's business. iGMS should consider expanding its reporting capabilities to provide users with in-depth information on property performance, guest demographics, and booking trends. Enhanced analytics would enable property owners to make more informed decisions and better understand their rental business's strengths and weaknesses.
iGMS Response
2 years ago
Hello William, we are so thrilled with your review that we can´t even find words to thank you enough! Thank you, we appreciate your feedback and we would like you to know that we are always working to improve and will take your report's suggestion into consideration. Best, iGMS team
IGMS give me my time back
Comments: IGMS give me my time back through automated messages and calender syncing.
Pros:
The automated messaging, being able to sync calendars l, and the built in direct booking
Cons:
It lags a bit. It always takes a while to load the app.
iGMS Response
2 years ago
Hello Joel, Thank you for taking the time to share your experience with iGMS. We're glad to hear that our platform has been able to give you back some valuable time through its automated messaging and calendar syncing features. We understand how important it is for busy hosts to be able to streamline their processes and focus on providing an exceptional guest experience. Regarding your feedback on the app lagging, we apologize for any inconvenience this may have caused you. Our team is constantly working to optimize the app's performance and improve the overall user experience. We appreciate your feedback and will take it into consideration as we continue to make updates to the platform. Thank you again for choosing iGMS as your vacation rental management solution. We're here to support you every step of the way and help you achieve your hosting goals.
igms
Pros:
easy to function,great responce at help center
Cons:
i wish the letters were a little bit biger
iGMS Response
last year
Hello Ioannis, Thank you for your feedback on our iGMS platform. We're thrilled to hear that you find it easy to use and that our help center has provided you with great responses. We strive to ensure that our users have a seamless experience and receive the support they need. Regarding your suggestion about the font size, we appreciate your input. We understand that different users have different preferences, and we will definitely take your feedback into consideration for future updates. We always aim to enhance our platform based on user suggestions, so your comment is valuable to us. If you have any further suggestions or questions, please don't hesitate to reach out to our support team. We're here to assist you and make your experience with iGMS even better. Thank you again for your review!
Very good but needs improvement and buggy
Comments: Good
Pros:
Easy for users and cheap for what you get it’s pretty good :)
Cons:
Buggy - a few times listed the house for $19
iGMS Response
2 years ago
Hello Thanh, Thank you for taking the time to share your feedback about iGMS. We're thrilled to hear that you find our platform easy to use and affordable, and we appreciate your positive comments. We appreciate your feedback about the need for improvement and we take all comments seriously. Your feedback is valuable to us as we strive to provide the best possible experience for our users. If there's anything specific that you would like to see improved or if you have any additional feedback, please don't hesitate to reach out to us. Thank you for choosing iGMS and we look forward to continuing to serve your property management needs.
Good app to follow income of vacation rentals
Pros:
The track of income is good to know how is going
Cons:
There is not a lot of details of the transactions
iGMS Response
last year
Hello David! Thank you for giving us such nice feedback, we really appreciate it as we are always working to improve! If you need any assistance, please don´t hesitate to contact us at [email protected] Best, iGMS team
This product was recommended by the Short Term Shop and i can not thank them enough.
Comments: My problems all stem from trying to teach an old dog new tricks.
Pros:
Im fairly new at this game so everything at this point is super helpfull.
Cons:
I have nothing bad to say at all about IGMS.
iGMS Response
2 years ago
Hello Lawrance, We're glad to hear that our software has been helpful for your vacation rental management business. We appreciate your positive feedback. Please don't hesitate to reach out to us if you have any questions or suggestions in the future.
The BEST STR Channel Manager
Comments: With iGMS, I'm always confident that my calendar is completely synced across platforms, pricing is up to date, my guests are well informed, and my cleaners will always show up. Anytime I have a question, customer service gets back to me via chat within the same day. 100% worth the $16 a month subscription.
Pros:
I tried many different channel managers before deciding iGMS was by far the best solution. It offers a ton of functionality that makes it easy to run a short term rental across Airbnb, Vrbo, and direct bookings - like a unified inbox w/ multiple users, automated guest messaging, cleaner management, and syncing with PriceLabs. While they have an ok mobile app (works on the go), the experience is very good on desktop. As a bonus, I'm also about to create a direct booking website using their WordPress widget, which integrates reservations directly into their platform.
Cons:
5 stars for being way ahead of the competition, but there are a few areas of improvement iGMS has needed for a while: -The app is slow and doesn't display a 30 day calendar of bookings on a single screen like (PLEASE add this!!!) -Automated messages can't be sent on a specific day of the week (trash reminders, etc). I have to use hosttools.com in addition for this. -Can't add a security deposit to the direct booking charge via Stripe
iGMS Response
3 years ago
Hello Eric, Thank you for your raving review! We are thankful for your trust, and for amazing customers like you. We are happy that you find such value by actively using our solutions, including our website builder to streamline your short-term rental business. We are constantly working to improve our current solutions and have tons of new features in the process of development. Thank you for your valued feedback. We will pass it to our product team for review. In case of any questions, you are most welcome to reach out to us should you need any further assistance. Best, iGMS Team
The ever updating IGMS software!
Comments: Very pleased.
Pros:
Managing vacation rentals without IGMS is a daunting task. IGMS allows me to manage all listing from all platforms in one place. They also just partnered up with pricelabs, which saves me a ton of time! The a very quick to respond when i need assistance. ANd they are constantly adding more management tools to make the user experience better. I'm so glad a choose them and have bee working with them for over 2 years now.
Cons:
Just like any software, they don't have all the tools, but they had the best option for me. plus they are always adding additional tools. The migration to Booking.com wasn't as seamless as the rest of the platforms, and there are a few minor details in the application of the "direct booking widget" that I wish would get added. But as i've mentioned above, I have recommended product development ideas before to their team, and often times, the tool gets added!
iGMS Response
3 years ago
Hello Kent, Thank you for giving us such a great and honest review. Thank you for acknowledging our fast response to queries and our constant upgrades to improve our user's experience. We pride ourselves on listening to our users to make your experiences better. We appreciate your feedback and if you have any more suggestions, please let us know at [email protected]. Best, iGMS Team
Not Worth the Money, Customer Service Hassles
Comments: I was initially impressed by the platform and its ability to integrate numerous features. When faced with a problem, customers service was abysmal after several attempts to reach them. Additionally, after cancellation of the service, they charged me for an additional month and will not return my requests for compensation.
Pros:
It initially drew me in as an ease of use platform to manage multiple listings across a number of platforms.
Cons:
The phone app was difficult to navigate, had several broken links, forced me to use the web browser in its place.
iGMS Response
3 years ago
Hello Amatangelo, Thank you for your review. Thank you for your acknowledement of our platform's ease of use to manage multiple listings across various platforms. We are, on the other hand, sad to hear that you experienced frustration with our mobile app. We continue to improve on our service offering, yet there can be numerous reasons why you might have experienced these issues. In case you are still experiencing the issues, our customer experience team is eager to help you via Live Chat or via email 24 hours on weekdays and from 9 am to 5 pm EST over the weekend. Best, iGMS Team
Okay with minimal use
Comments: While they may use API on a couple of platforms, it still isn't instant. If I get a message that someone booked through the airbnb app, it may be instant or it may be an hour until IGMS sends me the same confirmation.
Pros:
The lite plan is a good price if you're only running one platform like airbnb. The templates are very nice but they sometimes have issues like blocking your calendar when you didn't block it, the customer service is very very frustrating and if you add VRBO, the templates won't auto send. Looking elsewhere for better service and reliability.
Cons:
The formatting needs help, you have to get used to it -so not user friendly. It's hard to remember where certain features are- can be tricky to find the spot to manually send a template before it's scheduled. Some features on your computer are not available for mobile app.
iGMS Response
2 years ago
Hello Christy, Thank you for taking the time to share your feedback with us! We are sorry to hear that you had some challenges using our app. We are constantly improving the product for our customers, this is why we've documented all your suggestions and passed it to our product team for review. If you have any more suggestions, please let us know at [email protected]. Best, iGMS Team
IGMS is awesome!!
Comments: Igms is an awesome platform to use. Great customer service. Quick responses. Constant upgrades and notifications about upgrades. Affordable!!
Pros:
Igms is an awesome platform to use. Great customer service. Quick responses. Constant upgrades and notifications about upgrades. Affordable!!
Cons:
No cons to report. I am satisfied with the product fully
iGMS Response
3 years ago
Hi Scott, We would like to thank you for your positive feedback! We are delighted to provide great customer service to our customers! It's also amazing to learn that the software fits your needs and helps you hit your targets. If you have any questions please reach out to us via Live Chat or [email protected] Best, iGMS Team
Constantly improving and adapting! Cant reccomend any higher
Comments: Have been using hte platform for 4 years. Cant recommend any highter
Pros:
The perfect solution for Property managers and Cleaning teams. Great customer support and always adaptable to our specific needs.
Cons:
There are minor glitches from time to time however they are quick to fix them!
iGMS Response
4 years ago
Dear Nakul, Thank you for your review, it's a great joy to see it come from our long-term customer. We are really happy you've enjoyed working with iGMS app and team so far and we are looking forward to more productive years with you. As you know, we are always there for you via Live Chat and at [email protected]. Let us know how we can improve your experience with us. Best, iGMS Team
Great features and affordable
Comments: Automated message system and intergration with calendar syncing with other OTA.
Pros:
What I like the most is the automated message system and guest communication section. The auto reply message save us a lot of time which allow us to focus more on the marketing aspect. Navigating the chat room with guests is ease and well organized interface. Most importantly iGMS support team are fast response and always answered all my questions. I highly recommend iGMS to every host.
Cons:
Sometimes the auto reply message got delay or not trigger. The loading time of the app can be faster. Hope iGMS can intergrate more OTA especially Agoda and Booking.com soon.
iGMS Response
4 years ago
Dear Andrew, Thank you for your kind words. We are delighted to know that, along with a great body of our customers, our Unified Inbox serves you well, as intended. Check out our guest management from Direct Bookings feature released recently https://www.igms.com/new-feature-communication-direct-booking/. As for the hiccups you may encounter, just let us know about them via Live Chat or at [email protected]. Your feedback will help us grow and improve the quality of the app performance. Best, iGMS Team
Always Improving Rental Management Platform
Comments: It has streamline our tenant communication dramatically, particularly the automation feature which has helped us maintain great communication with guests, in much less time.
Pros:
iGMS is always improving, adding, and refining new and existing features. It's a powerful software that will serve any individual or group managing from 1 to 100+ properties.
Cons:
The app is sometimes slow to load information (direct messages, etc) and requires manual refreshes sometimes to display the most recent content.
iGMS Response
5 years ago
"Hello, We are really glad to read your positive review and learn that our automation is a game-changer for you! Our development team is working on stability, reliability, and speed improvements to the application constantly. If you have any questions about the app functionality, feel free to contact our Customer Experience Team via [email protected]. Best, iGMS Team"
