Reviewed on 15/02/2019
One of the best business investments I’ve made!
Betty j. B.
Pros: It’s practically automatic. Reminders are sent to clients as well as opportunity to pay. I can easily set up ad campaigns and have emails for the promotion sent to all or as many of my contacts I want instantly. Customer service is above and beyond fantastic. My website is phenomenal and very user friendly. I could go on all day! Superb investment!
Cons: Nothing I can think of. It’s all fabulous!
by Thryv on 08/05/2019
Such amazing feedback! Thank you for choosing Thryv as the all-in-one software for your small business!
Reviewed on 15/01/2020
Comments: I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.
Pros: Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.
Cons: Very little. Importing client list. Setting up correct Address for email confirmation response.
Reviewed on 07/12/2019
Great all-around business building system
Comments: We chose Thryv because its a powerful value add to our Business Acceleration Platform that is easy for our clients to understand and use. No rocket science!
Pros: Extensive and easy to use marketing feature set. Easy to connect and move data between Thryv and other applications. Includes basic invoices and payment processing and can be connected to quickbooks seamlessly.
Cons: The messaging system was a little off-putting til I understood its key value. You can't embed images or video, or add attachments. You also can't format text or use html. In other words, this will not replace regular email. However, it does allow you to track conversations whether by email or text messages in one place. That's valuable.
Reviewed on 10/02/2019
Comments: It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.
Pros: I like that it advertised on over 60 sites supposedly
Cons: I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.
by Thryv on 29/03/2019
I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns.
Reviewed on 26/01/2019
Academy frame K.
Comments: Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.
Pros: I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.
Cons: There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.
Reviewed on 26/01/2020
Poor Customer Support, still withdraw full price from your account even though they said not
Comments: I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.
Pros: If you have a full-time staff to use this software to run your business then it should be okay.
Cons: 1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager. 2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change. 3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.
Reviewed on 12/12/2019
Thryv...your one stop shop for ECM software!
Comments: As an executive who also completes billable jobs while trying to handle the sales, marketing, & social media Thryv helps me perform mutliple job duties at an extremely effecient & high level.
Pros: So many positives it is hard to chose just one, but if I had to pick one I would say the ease of use for end users of all levels of experience in enterprise wide content management software. Whether you are a small business owner who stays small or becomes large or C-suite executive seeking a to improve how your company does business, Thryv has the type of platform & interface that can grow with you.
Cons: Still searching...maybe having a scanner functionality where the end user can scan bar codes, RFID, SKUs, etc to expedite the data entry stage.
Reviewed on 12/11/2019
Thryv inside review
Comments: My experience was overall negative, though I think its so close to being great. They have a fantastic marketing companion called thryv leads which allocates your money with machine learning and advertisers online really effectively.
Pros: I think its a good entry level management software, i actually used to work for this employer and sold this product. It also has great support and is constantly being updated.
Cons: There are better products for less money on the market right now, the edge thryv may have is consolidation. Though I will say there are still other products with all the same features for half the price.
Reviewed on 09/01/2020
Charlie's Thryv Experience
Comments: The CRM I've purchased has freed up a lot of time for me to focus on helping my clients and spend less time figuring out how to get my name out there over the web.
Pros: The software is an extremely affordable way to take care of your bookkeeping, scheduling, and POC between clients.
Cons: I would like to see an email automation feature separate from the social media marketing package. I have no interest in letting an outside company take care of my social media but would love to be able to have an email campaign for my current clients.
Reviewed on 22/01/2020
VERY DISAPPOINTING / STAY CLEAR FROM THRYV
Comments: I purchased the Trhyv Leads Program in September 2019. They put in spectacular numbers as far as Exposures, Qualified Contacts, etc are concerned . However, actual leads that called were only about 3-8 a month but a lot of the calls are either duplicates or soliciting sales calls or my current clients already. I called in November to complain because I am being billed $809-/month but never got a quality call or business from this program. Jacob Robinson, Manager, stated thay they will improve the leads and if no improvement by December, he would personally cancel the contract effective December 1, 2019. There was no improvement and I kept calling my Account Manager, Lyshanna McMorris, Jacob Robinson after that to keep their promise of cancelling the contract per Jacob assurance , but no one has cared to call me back. I also called Customer Service to cancel but would not cancel stating that I have a 6 months contract with them. Why the heck would I complain if they are doing a good job? Why would I continue to pay them $809- a month for not delivering what they promised? This is what I call stealing money from small business owners ! I WILL CONTINUE TO SHARE MY EXPERIENCE TO EVERY SOCIAL MEDIA about Thryv unless they cancel my subscription effective December 1, 2019. I will put in updates about this from hereon !
Pros: Nothing! The software promises spectacular numbers but not able to deliver Leads!
Cons: Everything ! All the numbers are lies ! The Account manager and her Manager.
Reviewed on 25/09/2018
Thryv for HR use
Comments: We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.
Pros: Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.
Cons: While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.
by Thryv on 03/10/2018
Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business!
Reviewed on 23/07/2019
Dipping my small business toe into CRM
Comments: I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!
Pros: I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.
Cons: I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).
Reviewed on 19/08/2019
Thryv = Transforming how we do business!
Comments: Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.
Pros: What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.
Cons: Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.
Reviewed on 11/06/2019
Thryv helps me Thrive!
Comments: I do like this Business program more that the piece-mil style of programs I had before. Everything is within this model and I do not have to try to combine my Books, Appointments, schedules, online presence or documents...everything is here. Any new business needs to use this sort of program to become a more professional looking business.
Pros: As a new business owner I have found the Thryv Business program to be very helpful and convenient for me and my customers. The notifications come quickly and on all my devices so no one is left hanging especially my business. I have used the chat and telephone customer service lines to educate me and help me move free and easily through the Dashboard and all its features.
Cons: Some of the features I am not as well familiar with do need a little extra help which I need through the Thryv support agents. I have the lowest tier Thryv account which does not offer total flexibilty but as my business grows I expect to be able to upgrade.
Reviewed on 28/03/2019
All Glitter and No Substance
Comments: We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.
Pros: Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.
Cons: 1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.
by Thryv on 30/04/2019
It certainly saddens us to know that you were not satisfied with your usage of Thryv. We take great pride in Thryv, its functionality, ease of use, and the client support that's offered. If you decide to try us again in the future, we'll ensure a satisfactory experience every step of the way.
Reviewed on 01/06/2019
The difference is the PEOPLE, WE ARE ALL IN THE PEOPLE BUSINESS!!!
Comments: Here’s the deal everyone seeking a true CRM tool to help take your company to the next level... the staff at Thryv make the world of difference. Anyone can copy or recreate the software it takes to run/manage a domain or to track and add ways to reach out to your client, but the PEOPLE at Thryv make the world of difference. From the help that’s given I have seen vary from the first time computer user, to the tech savvy(like me 😬) and have personally seen them how greatly impacted after spending a single hour visiting in person or via conference call. Where those individuals little lite bulb in their head goes off and “EUREKA” moment happens.
Pros: Speed, reliability and its up to the moment updates. The moment a client calls/texts/email messages it’s INSTANT
Cons: The same platform used at kickserv is being used here. So someone is copying someone’s software, but that’s fine bc it’s the people that go into the support that really makes the difference.
Reviewed on 05/04/2019
The support team is fantastic. They have been really helpful and have been holding my hand through a lot of little bumps. Thank You
What bothers me is the reviews. If I'd have seen some from employees, ex-employees, customers, and ex-customers (it all matters) I may have not tried this. There are a lot of pretty unhappy people out there and they don't want people to use this service. I believe as long as the team keeps me happy, I'll stick to this.
I just hope the employees that work on our accounts are being treated better. I do understand ex-employees are typically negative towards their ex-employers but they all say the same things.
I do appreciate this website and Team doing their best to help me. I hope this relationship works out.
Pros: I like that it will help promote my business. It's doing in 2 days what took me a year to do. There are a lot of options and features I'm looking forward to using
Cons: The software is fine. I signed up for this and I'm pretty happy with it. I'm not very computer friendly though. You could consider making your save button a bit bigger. The tiny disc on the top right is there but I can sense some people dont, and get frustrated rather quickly.
by Thryv on 07/05/2019
We can't thank you enough for choosing ,Thryv, and for taking the time out of your busy schedule to provide your review. I can assure you that employee and client satisfaction both mean the world to us. We're here for you if you need us.
Reviewed on 13/08/2019
Central client organization
Comments: Customer care is constantly improving and more customers are being reached via the means that they choose. We don't want to hassle our clients, and now we can give them options or send them messages how they choose to receive them. And they can send us anything and we can keep it all together in their online "folder". We haven't use the invoicing yet, but it is something we are looking at implementing.
Pros: We find the client portal features extremely useful and easy to use. The template marketing emails for new clients helps us reach out to more clients automatically without having to write up individual emails, we can customize it and set it up to send.
Cons: Uploading client contact information was a little problematic but we figured it out.
Reviewed on 13/11/2018
We work with Thryv.
Comments: I am very satisfied with the product and the company. We use Thryv heavily in our business.
It has everything that a small business needs, but sometimes they need some help learning all that Thryv does, getting it set up, running their email/text campaigns, interfacing with their website, managing their social media posts through Thryv - that's what we help with.
As a technical/database person throughout my career in corporate America, I highly recommend this product.
Cons: Customer service was not able to answer complicated questions until I asked for a supervisor and that only works during normal business hours. But then I got my answers.
by Thryv on 13/12/2018
Be assured that we're constantly training our employees and working to improve Thryv to ensure the best possible experience for our clients. Thank you for providing your feedback.
Reviewed on 13/02/2019
Thryv Frontrange Florals Review
Comments: I'm not sure I'm solving anything I couldn't with another CRM but because I like the website support and some SEM visibility I'll keep using it.
Pros: I like keeping track of my customers and where they came from.
Cons: The details and ease of use can be difficult and there are things that take a three step process which should take one, for instance adding a customer but not being able to add an appointment or document to the initial invite.
by Thryv on 28/03/2019
I'm sorry to know of the difficulties outlined in your review. Our goal is to make the process of utilizing Thryv for our clients as easy and simple as possible. We'll be reaching out to you to discuss your concerns and offer up any assistance we can.
Reviewed on 08/02/2019
Thry for small business
Comments: Has been a positive experience so far. Contact with clients has helped us a lot. Just wish it wasn't so expensive. The social media posts are good also, keeping my business on social media more than I have time to do.
Pros: Love the calendaring feature and how I can access my calendar from my phone. Love that it sends a text message to clients the day before and one hour before appointments to remind them. That has helped to cut down on the number of no shows that I have. It also helps keep a running client list with their telephone number and email address.
Cons: Cost. It's expensive for a small business.
by Thryv on 28/03/2019
Your feedback is greatly appreciated! It is awesome to know how the features of Thryv are helping your business. The voice of the client is important to us - thank you for sharing, yours!
Reviewed on 18/01/2019
The most user-friendly software for businesses
Pros: Our main goal was to get more organized with our in-home appointments, Thryv helps keep us on top of our schedule. We now can keep record of transactions, invoices, payments, and even texts messages to our main office line from each customer! Since we started using the software, our clients can not get over how much more professional Thryv makes our company look.
Cons: The one thing I like least about the software is that we can not send or receive photos when we text our clients from the software. If this feature could somehow be integrated, it would be much more beneficial!
by Thryv on 31/01/2019
Feedback like yours helps us as we continuously work to improve upon the Thryv software experience. Thank you for choosing Thryv and for sharing your voice.
Reviewed on 04/08/2018
New to a Full Business Platform
Comments: The customer service has been exceptional and I am learning new things about supporting my business through all the tutorials and encouragement from reps,
Pros: I love that I can book, estimate, invoice get paid and track all my business with one software program...it’s more affordable that having to piece bookings, calendars, invoicing from different companies.
Cons: I have trouble with the calendar and placing business necessary schedules or appoints,ent. I am also having difficulty figuring out how to link my contacts from different emails.
by Thryv on 10/08/2018
Thank you for taking the time to provide your ratings and review. I'm sorry to hear you're having some difficulties with the platform, but happy to know you're overall satisfied. I'll have you contacted to ensure we get you the assistance you need.
Reviewed on 21/02/2019
Using it for our business
Comments: Overall, they are positive and easy to work with.
Pros: The website transfer went smoothly, like having more access to our site and ability to make more edits.
Cons: Some of the interface is difficult to navigate, emails, while they work well, frequently send, 2 or 3 versions of the same request. Have never been able to get that remedied.
by Thryv on 07/05/2019
Thank you for choosing Thryv. Your review is appreciated.
Reviewed on 19/12/2019
Great business management tool
Comments: The onboarding has been very excellent the girl that is handling my account communicates with me everyday my overall experience is pretty awesome
Pros: I like these of the use. I like it but it's affordable and it has everything that I need to run my business. Great software.
Cons: There's really nothing to dislike about this software it's actually very good software and very competitive.