RezExpert Reviews

Microenterprise-friendly; Simple and straightforward

Comments: The scalability of its use and using web apps is the best part of RezExpert as it can make accessing inventory easier, and almost available anytime, anywhere. From small properties to huge developments, the system can adapt for various types of tourism businesses.

Pros:

The web app was the best part of RezExpert. Out inventory can be accessed anywhere with a computer and internet, allowing on-site and satellite staff check availability almost anytime and anywhere as long as there is internet.

Cons:

Very reliant on internet connection. While this is a strength, unexpected power outages or signal interruptions can inhibit working on the app. Offline pages will be great to check recent information.

Best Software out there

Comments: Fast efficient affordable software has really helped grow our business salespeople fantastic support has never been easier It became a no brainer the switching to RezExpert has been the right choice for us

Pros:

The pricing tech support is outstanding there is so many features that has improved our operation

Cons:

Only con I could think of is there is no cons

My Review

Comments: Things could be easier with less steps, but tech support is amazing.[SENSITIVE CONTENT] are always friendly and helpful.

Pros:

I like how helpful help desk is and that any suggestions I have offered they summit to the proper people.

Cons:

I would like to be able to send mass emails to all registered guests through the system.

A strong and well-centered tool for reservations.

Comments: We have been using RezExpert to simplify reservations to our facility and this has helped us attract more tourists even from abroad to come visit our museum facility. It makes it easy for visitors to book a visit to the facility and for us we get to understand how the visitors are saying from the surveys.

Pros:

RezExpert gives us a more simple and effective way of offering reservation services to our visitors. It has helped us introduce online book services which see our visitors prebook a visit prior to visiting our conservatory. It has a messaging function that helps us communicate effectively with those aspiring to visit us. We get alot of useful insights by analyzing the reports we get from RezExpert which includes survey feedbacks from those who have had a visit to our museum.

Cons:

RezExpert has been at very flawless behavior and we are very pleased that we have never had even a single issue with this product.

Outstanding Tech Support

Comments: When there is something that needs attention or that I need updated for my business needs, tech support has always been outstanding! They respond in a timely manner and are always a pleasure to speak with. [sensitive content hidden]
, you guys have helped me through many years and many changes as our business has evolved. I commend you on always being an extraordinary tech support team! Your professionalism and efficiency does not go unnoticed, you have made an exceptional impact to this company and I thank you for your continued support!

Pros:

The software is by far the easiest system I've ever used. The ease of placement or movement of one reservation to another date or unit is what I like most. The options given to print the many forms of reports needed is also great.,

Cons:

The only feature I would recommend updating would be the guest "warning", blacklist feature.

Reservation system that increases customer satisfaction

Comments: Great for travel operations, it reduces workload considerably.

Pros:

I absolutely love that RezExpert allows our customers to easily check availability, choose preferred dates and times, and receive instant confirmation. This convenience enhances the overall customer experience and increases customer satisfaction.

Cons:

We have zero complaints about this very automated reservation system.

Great results in revenue growth

Comments: Highly recommended for tourism and hotel owners.

Pros:

It helps in maintaining customer profiles, managing room rates, and ensuring efficient hotel operations, leading to increased guest satisfaction and overall revenue growth.

Cons:

I don't find any flaws in this reservation management tool.

Great price range

Comments: My journey with RezExpert has been very soothing.

Pros:

RezExpert does offer various fare classes, allowing customers to customize their travel experience by choosing the amenities and services they value most.

Cons:

I have been most satisfied with RezExpert without complaints.

Automated bookings for higher profits with RezExpert

Comments: This is next gen property reservation software.

Pros:

RezExpert automates our property reservation efforts. With automated booking processes, we can optimize pricing and offer dynamic rates, resulting in higher revenue generation.

Cons:

I am totally happy with the featureset of RezExpert and I have no disrespect for it at all.

Maximum efficiency guaranteed

Comments: I have learnt this software easily so I like it.

Pros:

Really like how RezExpert plays a crucial role in enhancing operational efficiency, guest satisfaction, and revenue generation for our travel business in the competitive hospitality industry.

Cons:

Doesn't really hang or freeze during any bookings, so I am good for now.

Improved accessibility

Comments: Would recommend this to all hotel and hospitality property owners.

Pros:

I like that with RezExpert, travelers or potential renters can access hospitality property and make bookings at any time of the day, irrespective of the property management office's operating hours. This round-the-clock accessibility increases the likelihood of bookings and maximizes occupancy rates.

Cons:

It can be improved in terms of user interface making it look more simpler.

Officially secure payments

Comments: In a nutshell, it is the most preferred reservations platform.

Pros:

I find RezExpert to be a reputable reservation platform that uses secure payment methods, helping protect our traveller's personal and financial information.

Cons:

It doesn't crash while finalising payment for a booking, it's such a sigh of relief.

Fantabulous features

Comments: It is great for booking purposes.

Pros:

Rezexpert is fantastic because when fully booked, clients can be added to waiting lists and notified when a spot becomes available.

Cons:

I don't find any aspect of RezExpert to be erroneous

Bookings made easier.

Comments: RezExpert has helped our business by making it easier to take payment, halved our admin time and developed a database of our repeat customers.

Pros:

As a Tour Operator, RezExpert has provided a user friendly experience for our customers and halved our admin time.

Cons:

Like most booking systems password requirements for customers to sign up can be quite complicated but we understand there’s no way around it.

Safe online payments for reservations

Pros:

I like the integrated payment gateways in RezExpert which enable our guests to pay for their bookings online, leading to faster and secure transactions. This also reduces the risk of payment errors and fraud.

Cons:

Does not give constant errors like other reservation software

Great for online reservations

Comments: Incredibly useful software for hotel reservations and booking. Must have for hospitality sector.

Pros:

I really like how efficiently it plays a pivotal role in enhancing operational efficiency, guest satisfaction, and revenue generation for our organization

Cons:

Hotel reservations are booked without any issues, we are good for now.

Amazing real time updates on reservations

Comments: Highly recommended for tour operators and hospitality industry.

Pros:

I like RezExpert a lot because availability is updated in real-time, preventing overbooking situations and conflicts. This transparency builds customer trust and helps avoid embarrassing situations.

Cons:

Of course not, it is such a brilliant reservation software that I haven't seen a single error.

Great Team

Comments: We love using Rez Expert and have been using the system for many years now and will continue in the next coming years. The system is designed to be understandable and easy to use for making reservation and general duties for staff. Has great management systems, and the support is extremely great.

Pros:

Rez Expert is a very easy system to use, and a staff find it easy to understand and operate with reservations. There are great functions available to make your reservations easy to book and make any changes that are required. It is fantastic how you can intergrade with other third parties to connect into the system for more reservations. We love the support that you receive when it is needed from the team at Rez Expert.

Cons:

Group bookings are great. It would make it easier if you could allocate the name of the guest for each booking on the group page. Where you first start making booking 1, 2 etc, as you enter the amount of people and site number. This needs to have the caravan or motorhome etc option to select. Another words it would be great to be able to gather all information with each guest on this page before submitting. As you have to find which person is on what site for the caravan length etc and then with the group leader you have to search their name to put in the booking 1 with there booking. It would cut out time with the booking as it is timely over the phone when making the reservation.

Top Marks for RezExpert!

Comments: Best support than any other product we have purchased!

Pros:

From installation through training, customisation and support, the company has been outstanding!

Cons:

Booking nights rather than check in / out dates. I just had to get my head around it.

Improved profitability with increase in reservations

Comments: My time with RezExpert has been very satisfactory and profitable.

Pros:

With access to historical data and booking trends, RezExpert enables better pricing strategies, dynamic rate adjustments, and the implementation of promotional offers, maximizing revenue potential.

Cons:

After having used it for years, I find no issues with this software.

RezExpert review

Comments: Excellent to date always helpful

Pros:

The ease of online booking and the very supportive tech help

Cons:

None to date so far the program works well for my business

RezExpert is a great hospitality management solution for hotels,

Comments: Overall, RezExpert is a great hospitality management solution for businesses in the hospitality industry. It provides powerful tools for managing reservations, payments and staff and comes with great customer service.

Pros:

I like the powerful tools it provides for managing all aspects of the running a hospitality business. With its wide range of features, it makes it really easy to manage reservations, payments, staff members, and everything else associated with a successful hospitality business. The customer service and quick response times are also top notch.

Cons:

One thing I didn't like about it is the lack of customizability. It doesn't provide a lot of options for customizing the system according to our needs. That said, the features and tools it comes with are more than enough for most hotels, hostels and tour operators.

A Comprehensive Reservation and Property Management Software for the Hospitality Industry

Comments: RezExpert is a thorough appointment and property management application that offers a wealth of capabilities to hospitality firms, in conclusion. Although the platform's complexity and cost may be of concern to certain firms, its customisable reports and statistics make it the perfect choice for those trying to learn important lessons about their performance.

Pros:

One of the most significant benefits of RezExpert is its comprehensive set of features. The platform offers everything a hospitality business needs to manage their reservations and properties, from online booking to payment processing. The customizable reports and analytics also allow businesses to gain a deeper understanding of their performance and identify areas for improvement.

Cons:

RezExpert's intricacy, on the other hand, presents one of its biggest obstacles. The learning curve may be challenging for beginners and the programme may be intimidating. Companies may need to spend a lot of time and money training their employees on how to utilise the platform efficiently. Also, small firms may not be able to afford the price levels, which might restrict access to the site.

RezExpert has the best customer service!

Comments: This has been an enjoyable learning experience. The basics are very easy to learn and I learn something new every week.

Pros:

First starters, the software is so easy to use, it was mostly common sense to get started. When I have questions, the answer is just a phone call away. Customer service reps are patient and very well trained to help me out and answer all my questions. They explain everything so I understand what they did and learn from it. I'm always learning about new features (and some new to me features) that makes my day run easier. I appreciate the videos, phone calls, and emails that let me know about the features. It's awesome.

Cons:

The only thing I do not like about this software is when we accidentally check out and cannot check back in without bugging customer service. I understand why this is limited, but still delays my workload when this happens.

We Might be the OG clients!

Comments: Fantastic. I always feel listened to (even if I don't always get my way). I know that our business is important to the RezExpert team.

Pros:

Honestly, tech support. It's really lovely to know the names and personalities of the important people behind the scenes. Most of the options available are surely comparable to other programs. BUT, RezExpert has ALWAYS had phenomenal customer support. I love the new ticket option to submit tech questions directly through the program.

Cons:

Having to pay for 'ala carte' items. I really, truly wish that RezExpert chose to continue modernizing their program AND passing these upgrades on to their customers without charging additional upgrade fees. It drives me nuts.