ADP Workforce Now Reviews

Review from a cleaning company

Comments: It's been very positive I would use this everyday and recommended to anybody

Pros:

The ability to allow all of workers to connect through a single app and see everything they need to see for their job that day

Cons:

Some of the abilities need to be updated because it's still a little janky on Android

My Opinion of ADP

Comments: I enjoy ADP because it has a smooth system. I am able to access information easily and I am able to manage my team's payroll efficiently.

Pros:

I like that I have a dedicated section for my team whether its monitoring their time cards, the shifts that they work, the tasks that are assigned to them. I get reminders for requested time off, time balances. It notifies for upcoming holidays.

Cons:

Sometimes the app has glitches and when we clock in or out the app doesn't collect our times

ADP WFN - Employer Admin Experience

Comments: I think their customer service general line for employers is pretty good but the account managers assigned to the accounts are just not high quality account managers. They lack communications and follow ups. There have been many times where they AM contradicts themselves and are just not confident in their responses and end up giving us direction that is just not correct.

Pros:

I think the ATS functionality is very neat and user friendly. I love that you can customize it to fit your recruitment process, uploading templates for communications, status changes, posting questions, etc. I do like that there is an integration with Ziprecruiter as well and the ability to add a referral progam.

Cons:

I think the access permissions and the ability to create security profiles i think is just not a strong point. There have been several times when trying to assign admin permissions that will just not work as intended or end up creating another problem like the restrictions in the profile caused them to not have access to another function when it should not be related, etc.

ADP Workforce NOW Survey

Pros:

I like the ability to tailor the program to the needs of the organization. We are able to turn on and off functions as they are being rolled out so that we are not overwhelmed during implementation.

Cons:

Some of the functions can be confusing to those that are not computer savvy. Some assistance will be required to help them navigate the app.

One of the Best Workforce Apps

Comments: Overall experience is excellent. Will be continuing to use and looking forward to more updates and tools that will be becoming available in the future.

Pros:

The simplicity of the app and the new updates really made the app much more than what it used to be. Ease of use as well as all the tools you have available. Everything you need in one app.

Cons:

Before the updates the app could be slow at times. Even now the app can be a bit slow especially with logging in, but nothing that should deter anyone from using the app.

ADP Workforce Now is the Best

Comments: I have used ADP Workforce Now in various roles and have found it very user friendly, easy to navigate and prefer it over other applications.

Pros:

I really like that ADP Workforce Now is easy to navigate

Cons:

I haven't found any issues with ADP Workforce Now.

Tax help resolved

Comments: Accounting and I wanted some tax related questions answered, so we called ADP. Also, we wanted to make some changes to a W-2 and was able to get the problem resolved.

Pros:

As a new employee who uses this software, I found no issues with it whatsoever. It was user friendly and comprehensive; further, I was able to get my work done in an expeditious manner.

Cons:

Technical support resulted in calls being transferred from one assistant to another; however, our problem was resolved and that was greatly appreciated.

Great payroll software!

Comments: I have enjoyed working with ADP, it is a straight forward processor who we've had no issues with.

Pros:

-Ease of Use -Manager friendly -Great TPA for government filings

Cons:

- Security permissions can be hard to figure out - If doing payroll for multiple companies, starting payroll on one locks all companies

ADP functionality

Comments: pretty fast in adjusting schedules and time adjustments

Pros:

quick implementation of schedules and timecards

Cons:

Quick time out making it more time consuming to finish projects

Good Starting HR Software

Pros:

It was very easy to use, loved that you could view your W2 online and not have to wait for the mail. It was easy to clock in and out.

Cons:

I did not like how you couldn't see your "Pay to Date" for your current hours in that pay period.

A Lot of Buck for Little Bang

Comments: To piggyback off the last response, the overall experience was quite poor when it came to the actual resource navigation of the site. As I took this role over managing this system, it became apparent that there was a very limited amount of knowledge as to what information this system even held, let alone how to actually access it. To take it one step further, these types of scenarios became more difficult as if there was a situation that hadn't been encountered before, only the administrator was able to handle that particular issue on behalf of the employee. Multiple times when employees attempted to handle benefit package errors/changes and were unable to make any effect. This said, if it were a personal issue, sometimes employees problems would go unresolved in lieu of having to have someone else handle that problem for them through support.

Pros:

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers. For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Cons:

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place. Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

ADP

Comments: After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.

Pros:

ADP has automated several process that used to be manual.

Cons:

The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

good for users, bad for admins

Comments: decent platform but we switched to a more local provider just because of the level of service and ease of setting up new departments(properties). I'd recommend ADP for a larger company that may have some more pull in getting what they need, not a smaller company

Pros:

Easy to use for all employees, big company, so a lot of the kinks in the software were ironed out a long time ago. Employees know the ADP name and the system can be easily trained and implemented to new hires

Cons:

our company does property management, which means we need different "departments" (aka properties) under the umbrella management company. It tooks us upwards of 6-8 weeks sometimes to have a new property set up in the system. We always got routed to different departments in ADP with little feedback/response until we escalated the issues out of sheer frustration.

HRIS System

Comments: Overall my ADP Workforce now experience has been excellent.

Pros:

ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.

Cons:

Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.

ADP WorkForceNow disregards the "little guy"

Comments: One of the worst software experiences I've ever had. We were promised a 2 month implementation, it ended up taking well over a year to get fully set up. We have gone through 10 different account managers on the ADP end and have to restart every time a new one comes into the picture. The software is old and outdated, very complicated to use. Overall, the only reason people flock to ADP is for their "brand name". In terms of ease of use, functionality, and other features that smaller payroll companies offer, ADP WorkForceNow is extremely lacking

Pros:

WorkForceNow does have a ton of features. They're great features if you can figure out how to use them. Don't expect a rep t help you learn if you're a smaller (less than 500 employee) company.

Cons:

The platform is extremely old, confusing, and clunky. It looks like a web 1.0 portal and is extremely complicated to use. You basically have to have an employee that dedicates 100% of their time to learning their platform. Customer service is also atrocious unless youre a huge company.

Custom solution to fit any business size/type.

Comments: We switched from Paychex to ADP as we outgrew the Paychex platform. Happy with the switch, despite the occasional headache.

Pros:

I like that ADP gives you complete control over all aspects of HR & Payroll within workforce now.

Cons:

Because it is so customizeable, there can be issues getting feaetures working or fixed. Also, the sales and implementation team are hard to get ahold of once paperwork is finalized. They seem to disappear and work on their own schedule without feedback, regular updates on progress, etc.

Not a good option for smaller companies

Comments: Not great. Customer service is a joke without a dedicated service team, which you can only get by meeting a certain size threshold or paying roughly four times the monthly rate for basic service. They are constantly changing the theme/formatting of the website (at least twice a year), so you have to relearn things often. Six months ago I had a call with them to explore adding the Applicant Tracking and Performance Management modules, and they ended up presenting me with the biggest suite possible without 12 other pieces I didn't need (which was going to increase our annual cost on the system by 3 times, or $40k). When asked to quote me on just the 2 modules I wanted, they literally said "what is your budget? that will help us determine the price." Very backwards approach.

Pros:

Lots of customization in reporting and accesses

Cons:

Very obvious that they acquired many pieces along the way - isn't a seamless product. For example, if you are building a report and search for "pay rate", three different options come up. Several updates (like employee state taxes) require you to make the change in multiple spots instead of changing it once and that cascading to all impacted areas.

ADP

Comments: WFN solves our issues for time and attendance tracking with employees in 30 states. It provides all necessary reporting needed to report on payroll spend.

Pros:

Pretty user friendly. Screen layout is easy to follow. Once employees are trained, they usually don't need any follow up.

Cons:

Updates and changes are too frequent. Constant change. The Benefits sections is very hard to manage without support from ADP and working through Open Enrollment is very challenging. The Carrier API feeds are very complex.

Issues with Reporting and Customer Support

Comments: I would strongly urge any user to make sure they are OK with the reports available. Don't take for granted that they can develop any report you may need. Also, If you are use to a personal support experience and find that necessary for your company this is not the right move for you.

Pros:

I like the employee experience through workforce now. I love that my employees can manage their employee files on their own. Adding benefits, changing tax forms, changing contact info. Signing off on policy documents. this is all great and the reason I picked ADP.

Cons:

My biggest issues are items that didn't even occur to me to check into. Customer reporting is a waste. I have yet to create a report that meets my expectations. Something as common as 401K audit reporting (which should be standard) has fallen below our expectations. And something as simple as a scheduled monthly birth date and anniversary date report has been difficult. After investing several hours of my own time I've just given up. Most recently I've tried to create a summary report from time cards and something as simple as wrapping notes is not possible. I expected more from a company as widely used as ADP. Even our CPA commented on issues with EOY reports from other clients. Second issue is support. I was told I would have a dedicated support person to assist me if found I was not getting the needed attention from the support line. I emailed my dedicated support person within a few weeks because I was having a hard time resolving an issue. She promptly wrote me back stating she was no longer in that position, when I asked who was I received no response. I went back to my implementation specialist and she informed me that they no longer have that resource available to their clients. I was speaking to a third party and was told she had heard that about ADP from other clients. It sounded like they do this with all new clients. If that is true it's not cool at all! I've found support to be hit or miss. Making appointments has worked best for us, but not always.

WFN Review 2018

Comments: Overall experience with WFN platform has been very good. PS: I miss being able to go to ADP locations for "live" training. Especially for reporting! I know that the WFN reporting is very strong and I am not using to it's full ability. I am more of a hands on learner vs. webinars and learned a lot by attending ADP classes for training in THIS area in the past. (Hint, hint - Smile)

Pros:

Love having everything on the same platform; payroll, benefits, T&A, and reporting. For the most part I love the ease of using the product. While updates are important to stay compliant and current with needs they create havoc with current setup.(growing pains!) I have been using ADP products since 1990 and this platform is by far the best and easiest to use. Love the training bites on the top of pages.

Cons:

I only have cons with specific areas of WFN updates and not the overall WFN platform. 1. Time & Attendance - Current update of moving hours to payroll we lost that the function where the system will stop the import to payroll if there are exceptions and either make you acknowledge the exception or delete from the time card. Example: A manager approves a time off request for a closed pay period. The hours flow to the current pay period. Since it is just hours (because in wrong pay/time period) there are no dollars. When doing a payroll reconciliation we tie hours & dollars. When it's a company of 400 employees this is like looking for a needle in a hay stack. I'd rather be stopped and asked to note the exception before I can import. 2. There needs to be more flexibility with the restrictions within time and attendance. Example: We want to restrict an employee to only being able to swipe in 5 minutes before the start of their schedule. If they are 5 minutes late I don't want them restricted; they should be able to swipe in even if they are an hour late. (The old ETime allowed this and it was very helpful in controlling OT because employees had to immediately go to a manager to get permission to start or stay later than their scheduled time vs. seeing the next day when reviewing time cards) 3. Wage & Garnishment - Need easier reports to get what is needed

Workforce Now -Better but still needs improvement

Comments: I have been an ADP Practitioner since August 2012. Within each upgrade our processes seem to improve on efficiency and accuracy thanks to the updates made. We have however had some issues in terms of "user-friendly" that while are small in nature, they do create inconvenience for our associates. 1. Message Center - I believe it was V10 I really enjoyed our Message Center - having the action arrows available was quick and easy. In the next upgrade it changed to a check, an X and three little dots. While this is convenient, not everyone can see these options on their screen unless a)they zoom in, or b) they scroll down - scroll right - scroll back up. It's just a headache.
2. Time off - this is helpful but still having some issues. We round to the nearest quarter and at this time it is rounded to the nearest minute. Also within time off request, anytime the policy or reason code is changed the hours zero out. We used to be able to submit a week for vacation on one line, it would appear a 5 days x 8 hours and submit. If we wanted to each day individually we had that option as well. Now it's all individually so each line must be manually updated. Very inconvenient.
3. Reporting - The ease of reporting has improved so much I would just assign 5 stars for that! Sadly I have been calling and attempting to build a report that retains an associates work history and still to no avail.
4. Client Service - For the most part the reps I have spoken to have always been very polite. As far as knowledge of a particular module it can vary from person to person so some frustration can occur when seeking an answer for an issue. Also turnaround time on open cases can be way longer than expected, while some never even respond. All around I truly love this product. In terms of what we need I do like Workforce Now very much. We look forward to all upgrades and improvements that they bring.

Pros:

As a practitioner the options within the modules has been fairly easy to setup. It has the capacity to do so much more than we are doing in our department currently, and the introduction of ADP Mobile has elevated the service to our associates.

Cons:

Ease and functionality could be improved. Again minor things but do contribute to the overall experience.

We did not have an HRIS, so overall using ADP has been a huge improvement over spreadsheets.

Pros:

1. Flow from ADP payroll to ADP Retirement Services 2. The upgrades to WFN have been beneficial 3. I like being assigned an OE Specialist for my benefits open enrollment. 4. Employees can print their own W2 form; self service options 5. I do like the customer service specialist option if I have a difficult or complicated issue

Cons:

1. Pulling data from payroll and benefits using reports is difficult 2. The customer service reps (not the specialists) seem to have a route to handle an issue. By the time I am calling I have narrowed down some possible solutions and instead of listening to where I am in the process the CS rep seems to start at the beginning and goes through solutions I have already tried. They make suggestions or try things that I know are not going to work. 3. There are times when I don't know what I don't know and in setting up something in ADP I do not know what the ramifications are of a decision I have made. Ex: I should have signed up with ADP Retirement Services at the beginning of the year, not the 3rd quarter because when running end of year reports I was missing pertinent data because the deduction codes for the 401k plan were changed to new codes. Didn't seem like a problem at the time, but for my end of year processing it has been a nightmare. 4. I wish the portal page/log in page was more dynamic in order to create a more interesting home page 5. I do not always find answers or help on the Support Pages. Ex: how to set up my employees in a new HSA account.

Efficient payroll processing with ADP Workforce Now

Comments: Overall, ADP Workforce Now is a comprehensive HR management solution that provides reliable and efficient payroll processing, customizable features, and excellent customer support. While it may be challenging for some users to navigate its reporting features and may not be cost-effective for smaller businesses, it is a solid choice for larger companies seeking a comprehensive HR management software.

Pros:

The software provides a wide range of features to manage employee data, benefits, payroll, and compliance.One of the standout features of ADP Workforce Now is its user-friendly interface. The dashboard provides quick access to all relevant information and tasks, making it easy to navigate and complete tasks efficiently. The software is also highly customizable, allowing us to tailor it to our specific needs and preferences.The payroll processing feature is also a major advantage of ADP Workforce Now. It provides accurate and efficient payroll processing, which is essential for any HR management software. The payroll module is comprehensive and includes features like time and attendance tracking, tax filing and compliance, and direct deposit options.Another pro of ADP Workforce Now is its excellent customer support. The support team is knowledgeable and responsive, always providing quick and effective solutions to any issues or questions we have encountered.

Cons:

One of the cons of ADP Workforce Now is the complexity of its reporting features. The software provides a range of reporting options, but navigating and creating custom reports can be challenging for users who are not experienced in HR management.Additionally, the cost of ADP Workforce Now can be a bit high for smaller businesses, which may make it less accessible for those with limited budgets.

Excellent Product

Comments: I use the payroll, Time & Attendance and HRB. I have been a client of ADP for 30 years+!! My Mother started with calling in the information to ADP every week! Then I came into the business and we went from manual phone calls to a computerized system. It was called PC Payroll. A great payroll package. Then approx 1 1/4 years ago, we were told that PC Payroll is being discontinued and we made the switch to WFN. We started at Version 2 and we are now, we are at Version 13 - with Version 14 soon to happen. A very happy client.

Pros:

1. I am the admin of the payroll dept. it is my responsibility and i run it weekly. Once I learn how to do the functions, it works very well. 2. Customer support is second to none! Truly excellent! 3. The program does a lot - with many features. Upgrades are starting to be more frequent - which is a good thing. 4. They have support system which is called "The Bridge". all users are connected to it. you can ask a question and it will be answered by another user or even am ADP employee. 5. Wish list: It is very powerful program. There are very many features. Many of them i know and many of them, i don't even know they are there. I wish there was a document available that goes through the whole WFN and lists and describes ALL the features available - whether they are standard or offered only as on option. Just let me know about it!!!

Cons:

During the December and beginning of January, the hold time can be very long. i have been on hold for over 45 minutes. i am really hoping that it will be corrected.

Intuitive for users of all types

Comments: As a leader of a team, I am responsible for approving time cards, PTO requests, time adjustments, etc. and have found that ADP WorkforceNow is an intuitive software that anyone can learn very quickly. The menu is thorough but simple, and functions are placed in a logical workflow. I would highly recommend ADP WorkforceNow as a timekeeping/payroll software due to the easy-to-use software.

Pros:

Intuitive web-based software that I have found easy to use across users of all types. As a manager that approves time cards on a regular basis, I found that it's easy to find what you're looking for. For example, if you want to adjust a time card, simply click on the employee's time card, and go to the appropriate day that you want to adjust the time, and click "add row," "delete row,", etc. OR simply adjust the time as needed in each box - it's as simple as that. I also liked the calendar-based PTO request form - simply click on the date(s) that you want to schedule for PTO, Jury Duty, etc. and it will mostly populate the request form with the date(s) you selected. There's also a variety of reports you can run in which you can select your criteria so provide the right report you need.

Cons:

One con is when you are "acting on behalf" of someone else, the menu looks a little different than your normal dashboard screen, but it's nothing major and you quickly get used to the functions. Also, it can be a little tricky to find out each team members time off scheduled as you have to dig into the menu a little deeper. But as you use the software more, you quickly become accustomed to where to go.