Reviewed on 22/03/2018
We have been using Fergus for almost 12 months now and are very happy with the program.
The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users.
The other great feature of the software is being able to store job specific data like photos that are easily accessable
We went from a single person operation to 4 people on the road and one office based team member. The old program we were using didn't have enough quite do every thing we wanted and was quite clunky on site. The way in which Fergus flows and easily displays information regarding jobs means there is no confusion on site and when used correctly office staff can collate the data to create invoices easily, meaning we can get invoices out faster and hopefully paid faster. Now with the additional benefit of Fergus offering our customers credit card payment, we have found even less reason for customer not to pay. The schedulling calander on Fergus gives us the best forsite we have ever had to see potential lead times and alsogives us a better look at keeping things ahead of jobs wth regards to ordering materials and organising other important parts to any given job. Our guys on site love it as it is super simple to use for them and realistically cuts down there paperwork too. Time sheets created off all there job data is done automatically meaning the office is not trying to get times off them each week to do payroll.
In general Fergus has made our business run smoother and less things get forgotten about, missed or overlooked.
The biggest thing that we find as a downfall would only be it is not that simple to see what price you have sold a product for previously. (Well not that we are aware of).
In saying that Fergus seem to be very dedicated to listening to what their customers want and make updates regularly, I''m sure that it will only be a matter of time until they create a tool to help with this.
Reviewed on 30/11/2019
Who let the Dog out
Comments: We could not organize our business day to day without Fergus
Great technical back up in layman's terms and we feel that we are being listened to.
Your people who answer questions do a great job.
I also like the information in "Notifications" about any problems that Fergus may be experiencing.
Cons: There is a lot of information and procedures that are a bit daunting at the start
Reviewed on 02/10/2018
Fergus, why wouldn't you?
Pros: Fergus software is easy to use and integrates exceptionally well with Xero accounting software. It doesn't matter where I am in the world I can have immediate access, and with one look can see from start to finish how my business is progressing to ensure great cash flow. Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients. An exceptionally good tool.
Cons: whats not to like? how many companies can you call up and if its practical, and helpful to all users, will alter their software to suit
Reviewed on 09/11/2019
great business software
Comments: this is my total business set up everything runs through fergus also helps that its not stuck to the computer as i had mine crash just loaded up on another computer and carried on business as usual
Pros: easy to use and great for customization
Cons: cost !!! when i first started using the software it was free for businesses with 1 employee
by Fergus Software on 14/11/2019
Thanks for the review Aaron! Glad to hear it's working well for you. Regarding the price, we would say (and most of our customers would agree) the return on investment is definitely healthy!
Reviewed on 01/06/2019
How well Fergus does for a plumbing firm
Comments: We are happy with the product, although we look forward to some more improvements in the future that will assist our business.
Pros: Easy to use and all in one place. Great how csv files integrate so no downloading and data processing of invoices from the major firms (hopefully one day all firms will be integrated!) Reporting good.
Cons: Not quite suited to a commercial plumbing firm, lacks in some areas such as retention payments, large on-going jobs and not repairs and maintenance type work.
Reviewed on 09/04/2018
By far the best job tracking software on the market today
Comments: All field staff have access to all the information required to do their job, Creditor invoices are not missed off being charged as all invoices are imported directly to job and then with a push of a button directly write to your accounting software.
Pros: Easy to use, dashboard easy to navigate, able to manage job status at a glance, easy assigning of jobs to plumbers, able to export to payroll system, import Creditor invoices directly to job, easy importing of price book catalogues, able to access from anywhere as cloud based, quoting in seconds, and so much more.
Cons: Nothing to report - This software does not have any "Cons" to report back on, everything about Fergus is user friendly and yet Fergus are continually updating the system in an effort to make even more user friendly.
Reviewed on 04/12/2017
good, easy and reliable.
Rynhardt ray M.
Comments: easy way to do invoices and keep track of jobs.
Pros: The fact that it interlinks with your suppliers, and that the app shows you your tracking, that's good for invoicing and making sure the right times get added.
Cons: not any cons but adjustment or improvements, that can be made, on the maps if it can show you all your clients , and on the invoices if it could show that its been paid or voided or so would be nice.
by Fergus Software on 05/12/2017
Thanks for the review Rynhardt! We are always improving the system so if you have any specifics you can feedback to our team we would love to here it at [email protected]
Reviewed on 26/07/2019
Comments: I like the features of Fergus, the ability to have photos on the job and the overall ease of use.
Pros: I am entrenched in Fergus and really like how it operates. I work about 55 hours a week and find it so easy.
Cons: Only when things go haywire like the Site Description scenario the other day
by Fergus Software on 07/08/2019
Hey Sarah, it's always good to see our users enjoying Fergus! Thanks for the review
Reviewed on 21/10/2019
Excellent Value, Versatility and Reporting Ability
Comments: Financial and operational hour tracking from weekly to monthly financial reports. Provides the capability to break down profit and loss statements in detail that gives you the ability to improve in areas
Pros: Very user friendly and ability to provide accurate progress reporting on multiple projects.
Cons: Its excellenet from my perspective with no complaints
Reviewed on 01/11/2018
Stone ages to Fergus
Comments: We have been using Fergus pretty much since it started. Previous to Fergus everything was hand written, including time sheets, client details, scheduling and notes for jobs were written in a diary and on a huge whiteboard, monthly invoicing was done with stacks and stacks of paper and was a huge job every month. Back costing was something that didn't happen due to the time it took. The change to Fergus has meant invoices, time sheets and notes are very easily loaded onto jobs and all in the right, easy to find place for anyone who has access. Invoicing can happen with a couple of clicks and back costing or financial reports and all done for you. It has made it so easy to keep an eye on the numbers in our business at any time. Its also easy to run wherever you are, we have been over seas and managed the business without being in the office. We would never look back and have gained so much from Fergus, the customer support is fantastic. We would happily recommend this software to anyone.
Pros: CSV uploads for invoices saves so much time from having to manually enter every. single. piece of gear! Having everything on a job number to easily find. Times, materials and anything to do with a particular job is in one place. Being able to Pin notes on jobs for any updates or special information. As long as everything is put on the job number nothing is forgotten. Ability to have a different client and site contact and address. Ease of finding client details.
Cons: We find the health and safety a bit clunky to use - but haven't looked into it really well as our main health and safety is done through someone else... Would be great if PS3s and As Builts could be done using Fergus. We need these for almost every job and we have to do them and upload as files on the job. The gas certs are awesome though. Also, we pay time and a half after certain amount of hours are worked, so would be great to have the possibility for fergus to pick up this cost after certain hours are worked or any work logged for a Saturday as this is a manual cost I need to take into account when back costing.
Reviewed on 15/04/2018
Fergus has been a fantastic tool to manage our growing electrical firm. It is really easy to operate
Pros: It is a one stop shop "power house" that runs our electrical and heat pump contracting business. It integrates seamlessly to Xero which has made it very simple to implement. We like the ability to track staff when required and the fact that it has a full health and safety component also. The customers enjoy the interface through email and we regard the ability of the system to track and record site related information to be very valuable for all users. By adopting this system we are now seen as professional and progressive with in our town. We are now capturing better information about job costs before we send invoices which has helped us to raise our overall profit margin. We no longer have jobs falling through the cracks at invoicing time either. The scheduling features are fantastic, all staff can see what is on for the week, not just those in the office that can see the whiteboard! The workers on the ground have access to client details which allows them to make contact without input from the office, they also have full job history and quote/estimate information which makes their job easier also. The App runs on any mobile platform which solves the android vs IOS debate, we just use the platform that we like. No software to manage is also a bonus, if we have internet access... were in business! This has been the biggest leap towards a paperless office that we've made so far. We enjoy the friendly knowledgeable helpdesk staff who always answer the phone promptly. Awesome!
Cons: Once you have published a quote, you can no longer edit it... if you find a mistake or want to add something extra to the quote. The search engine on electrical items can be abit poor, maybe it could show frequently selected or used items at the top of the search results list. The financial summary has too much information in it, it is so busy. There could be more price options, we would like to bring on another administrator on a 3 hrs per day basis and another electrical worker on a 2-3 days basis, it is quite expensive for part timers. There is no drawing software in the system for quoting, some others such as Simpro, System fox and Katipult have this on-board. (I think these are usually based on Visio). J A Russell don't API to the system like Corys and Plumbing World do, could be easier for us if they did the same.
Reviewed on 18/12/2017
Has been a game changer for our business, i wish it was around 10 years ago!
Comments: Invoicing and quoting are much less of chore and can now be done much quicker than before. This has resulted in an improved cash flow for or business.
Pros: Tracking and entering costs (both labor and materials) has made our invoicing and quoting much more accurate. Being able to set up favorite item lists makes quoting much less of a chore than it used to be as items can be just selected from a pre made list and added where needed. Our wholesalers send us daily CSV files with our purchases which are then uploaded directly to Fergus. The Job numbers are all linked already so its just a matter of clicking a button and the materials are automatically assigned to the job and corresponding site visit. Pricelists are also uploaded from our wholesalers so prices for thousands of items are available instantly and are up to date. This means jobs can be invoiced quickly and on site if need be. We also use Xero for our accounting software and Fergus integrates perfectly with it.
Cons: Integration with the Xero employee pay function is the only thing lacking. At the moment all our employee times are entered into Fergus for each job then each week their hours need to be enetered into Xero again for the pay cycle. It would be great if they talked to each other so we didnt have to do it twice.
by Fergus Software on 19/12/2017
Love that we are changing your business! Thanks for the review Gregg.
Reviewed on 02/07/2019
User friendly and good support
As mentioned, our previous software didn't allow us to do variations within one job, which then skewed our reporting and made invoicing a nightmare. With Fergus this is no longer an issue, freeing up more time to spend building our business.
Support was another of our big issues. The team at Fergus are friendly, helpful and available. We have been made to feel valued as a customer.
If you are looking at changing providers, at least give Fergus a call to see if they fit your business. We are glad we did!
Fergus is a User friendly software. Right from the start, from importing & transferring existing data, through to the day to day use. The initial training was great - targeting each area we needed assistance with, to ensure we get the most out of the system. The ongoing support is good with a useful help button directing us to documentation, as well as the helpdesk team and one-on-one with our CS Manager, when needed. Really friendly and approachable team.
Working within a Job is easy through the app or online . We enjoy the flexibility with quoting and invoicing - being able to present these in various formats for individual customers. The Status Board is useful as this gives an overall view of where all jobs are at. It's then easy to drill down into these for a deeper look.
Being able to do variations within a job has been invaluable to us - our previous software didn't allow this.
Fergus are pro-active in continuing to develop their software, and we appreciate that not every single thing we would like is available, but they do listen and send our requests through to their development team. One small thing is being able to charge out 'unpaid' time on a job, within timesheeting. We can work around this, but it's a bit clunky for us.
It would be good to have a quicker turnaround on the online support at times. However, after mentioning this, we have experienced a good improvement.
Reviewed on 18/02/2020
Fergus for Tradies
Comments: I use Fergus daily for multiple clients, so I'm quite comfortable with how it works and am now training people in Fergus.
Pros: I love the Dashboard view. Once you've done some training, it's really simple to use and you can't really make an unfix-able error in Fergus.
Cons: The response time from the support team is much slower than a few years ago. I guess that's progress as they're a much bigger company now. However, the personal support and reaction time was fantastic a few years ago.
Reviewed on 12/06/2018
Fergus has made our lives a lot easier since moving from workflowmax. Much less manual entering.
Comments: Speeding up invoicing, better tracking of old jobs via photos/notes etc.
Pros: Entering time sheets, phone tracking, integration with our suppliers csv files, linking to xero, favourites lists with materials, photo attachments. Staff reply relatively quickly to any queries and seem happy to help. System seems to constantly grow, many new features since we first signed up.
Cons: Compliance's could do with some more auto-fill features like drop downs on frequently submitted parts. Off-line ability when it comes to filling in times on a job when you're out of service and searching jobs. Apprentice on entry level subscription cant search for jobs unless he is assigned to it which is a pain (has no search bar option at all). Quotes and estimates could do with being a bit more separate as we have a different blurb at the bottom for quotes than estimates and I have to alter it if its an estimate because we use the quote template blurb. Be nice if on the desktop version you could add multiple people to a time entry like you can on the mobile version
Reviewed on 31/05/2019
Our positive experience with Fergus
Comments: Fergus have been very accommodating, their service is personal friendly and attentive. We have been with them from their early days and have watched them grow and develop, they take on board their client's feedback. Given the fact that we are dealing with a local company, as oppose to a large international company, as we have in the past, has meant that we can resolve issues more easily and faster. Unlike with previous companies, in Fergus, they actually do answer customer's calls, it feels more personal.
Pros: I love that I have every detail of each job file in one place, from the first call of a potential client, to the last invoiced, all the job history, ie correspondence between Us and the client or Us and a supplier or any account detail relating to the job. I really like that it is locally owned.
Cons: Our accountant struggles with certain aspects when needing to retrieve financial information and do reports. I personally wish that in order to show to and fro correspondence in any specific job, that I wouldn't have to copy and paste replies from Outlook back to Fergus. Keeping a paper trail is vital in our business.
Reviewed on 09/05/2018
Fergus just works incredibly well. Reliable floorless syncing with Xero, Best I have seen.
Comments: Time sheet Tracking for me and staff, organised and nice looking quotes, quote acceptance via email, Mobile invoicing if needed, a way of back costing jobs fast and easily.
Pros: Upto a few years ago a big part of my business was running blind so I went hunting for a software management program to get us sorted. I tried nearly every program on the market from Tradify, Workflo Max, Service m8, GeOp and many more, I even doubled back and trialed some of them again. I ran through several jobs in each software program but just couldn't find a program that would do what I needed. They all had helpful features but none of them were as fitting as Fergus. Fergus just works well, and is getting better all the time. Quotes are a breeze and invoicing takes me about 30 mins a day. I love using fergus and recommend to any business as a must have.
Cons: The software does everything I need to run my business so cant see any cons. Would be nice if the software had a faster GPS tracking system but I am sure this will come in time.
Reviewed on 25/10/2016
Fergus works for us
Comments: We are a busy plumbing and gas fitting business and we find Fergus a great asset to the business. It makes all the day-to-day tasks such as booking jobs, logging time entries, tracking supplier documents, communicating with the team while they are at worksites, tracking customer details, checking past histories for jobs and clients and invoicing, nice and easy. It communicates well with Xero to make bank reconciliation and paying supplier accounts really efficient. If i have had any issues, the Fergus & Xero support has always sorted things out quickly. The main areas where I see the program could improve is some fine-tuning of the recurring jobs feature and it would be really handy to have an "undo" button to remove your last step if you make an error while working.
Pros: It's easy to use and track everything you have done. The functionality for importing supplier documents and attaching files and photos to jobs is great.
Cons: I would like an undo button for when you make a little error on an invoice and don't want to have to go back and start the whole thing again.
by Fergus Software on 25/10/2016
Great to hear that Fergus works well for your team. We've taken your feedback on the undo button and put this into our pipeline.
Reviewed on 10/07/2017
Streamlining Made Easy - now everything is one place customers/supplier docs/ invoicing. Easy As!
Comments: Time and everything else said in the review.
Pros: A complete all round package you only need this and your accounting package. I use Fergus and Xero which integrate seamlessly together and the system can be accessed any time anywhere. Now that everything has moved from paper to cloud - nothing gets missed! Everything is loaded directly against the job and you can track your profitability throughout the project. NO more backcosting! Plus, all the timesheets are loaded for payroll - everything in the one place. But best thing is being able to call and talk to someone on the other end of the phone. Its great to be able to talk through a process and solve a problem quickly so I can return to business and get the job done.
Cons: That you are unable to change the colour of the text to make a point. For example it would be great if we could use red printing for the customers that are bad debtors and therefore when they phone a job in - it would be noticeable and easy to see.
Reviewed on 24/01/2017
Comments: I have used Fergus for some years now and under different employers; builders, plumbers, sparky and even a company that washed buildings and had a national team of employees to manage. It's a great all-round system which really negates the need for any other system other than our accounting package Xero. It's a lot to set up (like they all are) but once the background work is uploaded it covers so much for the team on the front line as well as in the office. Now also with H & S being added in - it really does keep work efficient. I have recommended you to over 30 people already! Thanks so much.
Pros: It covers having a customer file, GPS logs, H&S, jobs, calendars, quoting and invoicing. So I like that we only have to have one system that works really well with our accounting package.
Cons: When you get used to using something and really like the way it was but then it changes. For example, the new map.
Reviewed on 10/05/2017
I love love Fergus. It has made my job as admin/ops manager role so much easier.
A big reduction in time spent on invoicing, the ability to manage jobs better. Time sheets that show the staff's productivity, reporting options for WIP is very valuable at end of month.
Less data input, ability to load purchase invoices and then they can be uploaded to Xero, ability to add photos and notes to jobs, the list goes on - I Love Fergus!!
I can now manage my time much better with the jobs costings completed in a timely manner for invoicing and can track jobs so much easier.
The reduction in data entry for invoicing is huge for me, as is the reduction of paper I had to juggle!!!. There is less chasing up of staff as to what parts they used, makes the staff much more accountable and so great to be able to see how much of their time is chargeable/nonchargeable
Also what made this system easy for me to pick up was the excellent training provided by their customer support has been awesome.
I'd fully recommend training sessions soon after you sign up, the tutorials are good too, as is the chat button when I had a query.
I wish we had gotten onto this software ages ago.....
I do so love it, thanks, Fergus!!!
Some parts weren't that user-friendly for starters until you knew what was what from Training sessions.
eg where it looks like the box is already ticked, but it means you have to click on it, I'd rather the box was empty and then you tick it for completion.
Also some of the font colours - grey - do make things a bit tricky, don't know why it couldn't all be black and the more important bits in bold??
Reviewed on 26/04/2018
Pros: simple to use and ease of use. makes my business much smoother. typing this message is now annoying me.
would be nice if customers had access to post notes on a job , so as we can monitor all correspondence.
would be good if one person could insert hours for multiple persons on the online version and not app version (one click does all workers)
being able to insert your own test certificates and compliance certificates (Australia) is a massive miss. when creating an invoice and importing workers hours it would be good if the description of what each worker did next to their hours so the client can understand what each worker has done, at the moment the hours and the job description are in different areas. Ipad pro does not let you type in lower font when entering materials to a job
Reviewed on 01/03/2017
Comments: We love Fergus - very flexible, saves us a ton of time with processing and scheduling. Could do with a bit of modification around statements/customer invoicing/payments and also the number of clicks to navigate around the site but overall an excellent app and we highly recommend it!!
Pros: ALmost everything. It saves us a heap of time with scheduling and processing jobs. It is easy to use and reliable. There is alot of capacity to communicate with both customers & employees within the app. Reporting is a breeze and at a click of a button. Excellent
Cons: There are only two things - sometimes it takes more clicks than necessary to navigate around the website which is a bit of a pain. And the invoicing/statements functionality and payments process could be improved - I currently can't select for a statement for a certain time frame within a customers account and it would be good to be able to record payments at the time of invoicing instead of ok'ing the invoice and then having to process the payment.
Reviewed on 30/01/2019
Comments: A first i was a little worried starting a new program. But once it started and we got going, it is a piece of cake to navigate and manage. From creating a job - to invoicing. Its great.
Pros: The fact that every job is easily managed and can be traced back when required by clients. If all information is loaded on to each job, it makes life so easy to manage, service, and invoice all at the click of a mouse.
Cons: Not a lot really, just minor things when allocating jobs to staff. When changing a job to another staff member, you then need to physically need to go back inot the job and physically delete them from that job, as it will show up on the system that they have not entered time, or need to attend site.