--- description: Discover the benefits and disadvantages of Freshsales. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.co.uk/software/155563/freshsales Page: 1 / 26\ Next: [Next page](https://www.capterra.co.uk/software/155563/freshsales?page=2) > Cloud-based CRM that helps sales and marketing teams manage contacts, automate workflows, track pipelines, and engage customers via. > > Verdict: Rated **4.5/5** by 623 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshsales? Startups, small and mid-sized businesses, and large enterprises across B2B and B2C industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 623 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan and 22 more ## Features - A/B Testing - CRM - Campaign Management - Case Notes - Click Tracking - Client Management - Client Tracking - Collaboration Tools - Communication Management - Conflict Management - Contact Management - Customer Database - Data Import/Export - Document Management - Donor Management - Drag & Drop - Drip Campaigns - Electronic Signature - Email Management - Email Marketing - Email Templates - Event Triggered Actions - For Financial Institutions - For Insurance Industry - Funnel Analysis - Heatmaps - Lead Capture - Lead Management - Legal Case Management - Marketing Automation - Multi-Channel Communication - Multi-Channel Marketing - Performance Metrics - Real-Time Notifications - Reporting/Analytics - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Scheduling - Shared Contacts - Statistical Analysis - Task Management - Team Management - Template Management - Territory Management - Third-Party Integrations - Time Tracking - Visual Editor - Workflow Management ... and 36 more features ## Integrations (4 total) - Aircall - Microsoft Outlook - Microsoft Power BI - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Inside Sales Software](https://www.capterra.co.uk/directory/30680/inside-sales/software) - [Email Tracking Software](https://www.capterra.co.uk/directory/31325/email-tracking/software) - [Sales Engagement Platform Software](https://www.capterra.co.uk/directory/32195/sales-engagement-platform/software) - [AI Sales Assistant Software](https://www.capterra.co.uk/directory/34135/ai-sales-assistant/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4484 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6996 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18808 reviews) 5. [Kylas Sales CRM](https://www.capterra.co.uk/software/210630/kylas) — 4.8/5 (623 reviews) ## Reviews ### "Freshsales review" — 5.0/5 > **Gary A** | *18 August 2026* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: "What stands out about Freshworks is their cohesive software ecosystem. Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration. Their focus on clean UI, fast deployment, and affordable entry tiers makes top-tier CRM and support technology accessible to SMBs without needing a massive IT setup. > > **Cons**: The reporting and analytics tools can feel restrictive. Creating highly customized, cross-object reports or granular pipeline dashboards often requires extra effort or exporting raw data to Excel to get the exact view needed. ----- ### "Great software, but expensive and poor support" — 4.0/5 > **Harry** | *12 November 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Clean design, easy to use, and customisable with lots of useful features for daily sales management. > > **Cons**: Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. > > Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. ----- ### "Reliable and easy to setup for use" — 4.0/5 > **Mathew** | *23 July 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. > > **Cons**: Freshsales allows client to book demo with sales agents and simple descriptions and training about product. > > Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. ----- ### "Looking Into Freshsales" — 5.0/5 > **Yhan** | *10 July 2025* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Pipeline view's real nice, makes it way easier to follow what's going on. Emails and calls link up smooth too, so you can keep stuff kinda tidy overall. > > **Cons**: Some automations just straight up not doable tho, I tried messing with it but nope. Kinda sucks 'cause I was hoping to not have to set every single thing by hand. ----- ### "They Steal Your Money and Do Not Provide Quality Customer Service" — 1.0/5 > **Ashli** | *6 March 2025* | Luxury Goods & Jewelry | Recommendation rating: 0.0/10 > > **Pros**: Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. > > **Cons**: They steal your money. No refunds and terrible customer service. > > Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. ----- Page: 1 / 26\ Next: [Next page](https://www.capterra.co.uk/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data