--- description: Discover the benefits and disadvantages of RingCX. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.co.uk/software/154951/ringcentral-contact-center Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/154951/ringcentral-contact-center?page=2) > RingCX is an AI-powered contact center: simple to use and easy to deploy. > > Verdict: Rated **4.2/5** by 255 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingCX? RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 255 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom, United States ## Features - Agent Interface - Audio Capture - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Chatbot - Collaboration Tools - Conferencing - Contact Management - Conversion Tracking - Customisable Reports - Dashboard - Employee Management - Employee Scheduling - Event Triggered Actions - Feedback Management - File Transfer - For Call Centres - IVR - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Performance Metrics - Predictive Dialer - Quality Management - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Screen Capture - Screen Recording - Survey/Poll Management - Surveys & Feedback - VoIP ... and 21 more features ## Integrations (99 total) - Aha\! - Akazio Cloud Archive - Asana - AuditWise - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - Bubble - BugSnag - Calabrio ONE - CalendarHero - Chatlayer ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Softphone Software](https://www.capterra.co.uk/directory/31029/softphone/software) - [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (324 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1782 reviews) 5. [Readymode](https://www.capterra.co.uk/software/136728/Readymode) — 4.6/5 (142 reviews) ## Reviews ### "RingCentral Review" — 5.0/5 > **Paul** | *23 November 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Quality is clear, easy to navigate and intuitive GUI. > > **Cons**: initial loading takes a little while and sometimes flashes as though missed activity but not the case. > > Fairly positive, certainly one of the better contact centre tools I've used ----- ### "Works for simple setups" — 3.0/5 > **Simon** | *13 January 2025* | Consumer Services | Recommendation rating: 3.0/10 > > **Pros**: The call quality was fairly good all of the time. > > **Cons**: It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs. > > I felt this was average software with average support. We moved away after a short time. ----- ### "RingCentral" — 5.0/5 > **Kiersten** | *17 September 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, easy integrations with Salesforce and Groove > > **Cons**: Can delay quite a bit, causing calls to fail ----- ### "Good product and value." — 4.0/5 > **Karen** | *14 January 2026* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers. > > **Cons**: Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem. > > Overall positive experience other than the points listed previously. I would still recommend the product. ----- ### "Preadory billing after failing to replace leased phone" — 1.0/5 > **Chase** | *14 November 2024* | Hospitality | Recommendation rating: 0.0/10 > > Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/154951/ringcentral-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/154951/ringcentral-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data