--- description: Discover the benefits and disadvantages of RingCX. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.co.uk/software/154951/ringcentral-contact-center Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/154951/ringcentral-contact-center?page=2) > RingCX is an AI-powered contact center: simple to use and easy to deploy. > > Verdict: Rated **4.2/5** by 261 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingCX? RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 261 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom, United States ## Features - Agent Interface - Audio Capture - Auto-Dialer - Automated Routing - CRM - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Callback Scheduling - Campaign Management - Chat/Messaging - Chatbot - Collaboration Tools - Conferencing - Contact Management - Conversion Tracking - Customisable Reports - Dashboard - Employee Management - Employee Scheduling - Feedback Management - File Transfer - For Call Centres - IVR - Keyword Tracking - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Performance Metrics - Predictive Dialer - Quality Management - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Screen Capture - Screen Recording - Survey/Poll Management - Surveys & Feedback - VoIP - Voice Mail - Workflow Management ... and 22 more features ## Integrations (93 total) - Aha\! - Akazio Cloud Archive - Asana - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - BugSnag - Calabrio ONE - CalendarHero - Chatlayer - Chili Piper - ChorusCX ... and 78 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Softphone Software](https://www.capterra.co.uk/directory/31029/softphone/software) - [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (888 reviews) 2. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (332 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.capterra.co.uk/software/136728/Readymode) — 4.6/5 (144 reviews) ## Reviews ### "Works for simple setups" — 3.0/5 > **Simon** | *13 January 2025* | Consumer Services | Recommendation rating: 3.0/10 > > **Pros**: The call quality was fairly good all of the time. > > **Cons**: It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs. > > I felt this was average software with average support. We moved away after a short time. ----- ### "RingCentral Review" — 5.0/5 > **Paul** | *23 November 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Quality is clear, easy to navigate and intuitive GUI. > > **Cons**: initial loading takes a little while and sometimes flashes as though missed activity but not the case. > > Fairly positive, certainly one of the better contact centre tools I've used ----- ### "RIngcentral CX is a great product for small call centers" — 5.0/5 > **Holly** | *1 February 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. > > **Cons**: I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. > > It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control ----- ### "negotiator" — 3.0/5 > **brittany** | *2 June 2025* | Legal Services | Recommendation rating: 6.0/10 > > **Pros**: That we can use this on a app on a phone or via the computer. This helps with everyday communication. > > **Cons**: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying. ----- ### "Yes to RingCX" — 4.0/5 > **Verified Reviewer** | *5 January 2026* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: Clarity and ease of use. The app and the site are very easy to navigate. I have never had to contact RingCX support > > **Cons**: Sporadic interuptions of service. For example, being logged out automatically. Very inconvenient if I am in th middle of a task > > I will continue to use RingCX due to its functionality and ease of use. I have become very familiar with RingCX so it would be difficult for me to change platforms ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/154951/ringcentral-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/154951/ringcentral-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data